Complaints

This profile includes complaints for Zito Media's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Zito Media has 25 locations, listed below.

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• 

  Zito Media

  102 S Main St Oswayo, PA 16915-1304

• 

  Zito Media

  PO Box 309 611 Vader Hill Rd Coudersport, PA 16915-0309

• 

  Zito Media

  418 Old Elkhart Rd Palestine, TX 75801-5924

• 

  Zito Media

  314 S Michael St Saint Marys, PA 15857-1741

• 

  Zito Media

  3215 Bee Line Hwy Du Bois, PA 15801-6339

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying my internet service and for the last 4 months it has not worked but very occasional and for few minutes. (This is on my IL home: **** ******** ***** ** creal springs *****) Mutilpld work orders and no one shows then they adjusted signal and it worked for 15 minutes. The technician said He is the only tech for the whole state of Illinois.

  Business Response

  Date: 08/24/2022

  Zito Media
  102 S Main St
  Coudersport, PA 16915
  
  BBB serving Metro Washington DC and Eastern Pennsylvania
  1411 K St. NW 10th Floor
  *Washington DC 2005-3404
  
  Re: ****** ******
  Complaint ID: ********
  August 24, 2022
  
  To whom it may concern:
  
  This is in response to the BBB complaint ID: ********. We apologize for the service issues ****** is experiencing. Looking into the services I can see there is a maintenance issue affecting multiple customers on ******** **** **** and surrounding roads. Although these repairs have taken longer than normal, I can ensure that we are working actively to make the repairs as quickly and as accurately as possible. At this time maintenance is still in active status until fully repaired.
  Should ****** have any additional questions, we can be reached 24/7 at 1-800-365-6988.
  
  Sincerely,
  
  Breaunna T*******
  Escalations Coordinator
  Zito Media LLC
  102 S. Main Street
  Coudersport PA 16915

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a home in Bryson City, NC. The only ISP option is Zito Media. I called to have service installed and was given a work order date of July 12th 2022 with a window from 3pm to 5pm. The technician never showed up and didn't call. I called the customer service number multiple times to get the status and was told the work order was still open and was advised to wait a while longer. No one ever came or called. I called back the next day and was given a new date and window for the next week only to get the same result. The technician called at approximately 10pm asking if it was too late to come. I allowed him to come and he brought in a modem and ran a cable, but was unable to activate the service. He said someone else would come the next day, but no one came. On 7/26/22 I received a bill for $101.11. I called customer service to complain that I was being billed, but had yet to get internet service. I was transferred to Retention. The rep responded that they would issue a credit and also set up a new work order for 8/4/22 with a 3pm-5pm window. Again, no one came or called. This was the third time I had taken time off from work to have this work done. All three times the technician was a no call/no show and the customer service reps seem to have no ability to reach the technician or escalate the issue.

  Business Response

  Date: 08/16/2022

  Zito Media
  102 S Main St
  Coudersport, PA  16915
  
  BBB serving Metro Washington DC and Eastern Pennsylvania
  1411 K St. NW 10th Floor
  *Washington 2005-3404
  
  Re: **** *******
  Complaint ID: ********
  August 16, 2022
  
  To whom it may concern:
  
  
  This is in response to the BBB complaint ID: ********** apologize for the ongoing delay in getting services installed at ****s residence. Looking into the account it appears there is currently a disconnect work order scheduled. I attempted to reach **** to verify the situation. I need to know if any of the installation process has occurred. Currently there is a modem on the account which I am not sure was ever installed so I need to verify that piece of information. Once I can speak with **** to get all o the information sorted I will be sure the proper steps are taken to correct the issue.
  
  Should **** have any additional questions, we can be reached 24/7 at **************.
  
  Sincerely,
  
  Breaunna T**************
  Escalations Coordinator
  Zito Media LLC
  102 S. Main Street
  Coudersport PA 16915
  

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Zito internet support during the fist part of the week of July 25th 2022. Our internet goes out 10-15 times per day on average. Even rebooting the modem does not help. I work from home when I am not traveling and some days I have to leave to go do office work else where because the internet is so bad. We have limited options for internet in our area, or I would have chosen another provider long ago. During my call with customer support they tried sending a signal to my modem, but while on the phone the phone with them the internet came in and out. I was told they could see the problem on their end and a technician would need to be dispatched. They asked if I could be available July 28 from 3 - 5 pm. I told them yes and took off work for that date and time. No tech ever came, no one called, and the problem persisted. I called support the following day and explained my frustration to a new rep who did the same steps as the first and stated he could see the problem, and stated a technician would need to come out. Another 3 - 5 pm appointment was set for a tech to come out and yet again I took off and made myself available. No tech showed, no one called, and even while typing this complaint I have lost internet service. After reading all of the many online complainants and reviews I am curious if Zito has any real intention to repair or upgrade their services in Monroe County GA?

  Business Response

  Date: 08/08/2022

  8/8/2022 

  To Whom it May Concern,  
  

  This is in response to complaint #********. We do apologize about the reported service issues. We do understand how important it is to stay connected. Records indicate a technician was dispatched  on 7/28, and closed out the work order stating that the tap was replaced. Now, to resolve the issues we  need to have a maintenance technician come out and balance the levels on the road. We have set up the ticket and sent it to our maintenance team.  
  

  We will continue to monitor this to make sure it gets completed. We will follow up once  completed. Again, we do apologize about the reported service issues. If the customer has any further  questions we can be reached at ###-###-####.  
  

  Sincerely, 
  

  Daniel S****** 
  Escalations Coordinator 
  Zito Media

  Customer Answer

  Date: 08/10/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************