Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed a contract to have vehicles shipped on 14 June 2024 for $1500 from Safe Auto Trucking LLC. Day before vehicle pick up 16 July 2024, I called transportation company to confirm drivers name and time of pick up. Sales agent then said they couldn't find a driver for price that was signed in a contract. They then said I needed to pay an additional $1000 and sign new contract. I refused. This company is scamming people with bait and switch. Wish I could upload text messages showing this conversation. I have included a copy of contract that was singed with security deposit.

  Business Response

  Date: 07/17/2024

  Addressing Recent Issues with Our Service
  
  Dear *********************,
  
  I hope this message finds you well.
  
  I am writing to address the recent issue between you and our company. We want to assure you that there was no intention to cause any inconvenience, and we made every effort to complete your job to the best of our abilities. However, as workers in this industry, we do not have control over every aspect of the process.
  
  We understand that you signed a contract and were informed beforehand that Sundays are not working days, which may have caused some complications in vehicle pickup. As brokers, we do not own any trucks, and our agent conducted thorough research to find available carriers, eventually securing one for Monday. We attempted to reach you via phone, text, and email but received no response. Meanwhile, you engaged with another brokerage company, which unfortunately led to a loss of mutual trust. We did not alter or increase the price, and it appears you may have been misled by other brokers.
  
  Nevertheless, if your car is still available, we have found available drivers ready to pick it up. We sincerely apologize for any inconvenience caused and are committed to ensuring your satisfaction with our service.
  
  Thank you, and we look forward to your response.
  
  Best regards,
  Safe Auto Trucking LLC

• Initial Complaint

  Date:07/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction was 7/9. Car load/pickup date was supposed to be 2pm 7/14. ****** was supposed to be $589. My elderly parents waited 4 hours in 100 degree weather for driver to show up and load car. Driver never came no text messages or phone calls were returned. Later I found out from transport companies ********************* and this company were frauds. No haulers had agreed to the price and they showed me the national auto transport database as evidence. ********************* was a fake name not even a person in the *************. This company gives a low ball price guarantee in hopes a hauler may ship at that price. If not no pickup ever happens. It's a scsm

  Customer Answer

  Date: 07/16/2024

  Yes I was the one that signed. This auto transport company never had a truck that agreed to ship at this price and therefore contract was fraudulent. There is a database that shippers can see and this auto transport showed on this website database as drivers were willing to ship at this price and wanted $950. Since this was not the contracted agreed upon price no auto transporter arrived. Authentic transporters will have a driver up front that agrees upon a price before they book the reservation and write a contract.  

  Business Response

  Date: 08/01/2024

  Addressing Recent Issues with Our Service
  
  Dear *********************,
  
  I hope this message finds you well.
  
  I am writing to address the recent issue between you and our company. We want to assure you that there was no intention to cause any inconvenience, and we made every effort to complete your job to the best of our abilities. However, as workers in this industry, we do not have control over every aspect of the process.
  
  We understand that you signed a contract and were informed beforehand that Sundays are not working days, which may have caused some complications in vehicle pickup. As brokers, we do not own any trucks, and our agent conducted thorough research to find available carriers, eventually securing one for Monday. We attempted to reach you via phone, text, and email but received no response. Meanwhile, you engaged with another brokerage company, which unfortunately led to a loss of mutual trust. We did not alter or increase the price, and it appears you may have been misled by other brokers.
  
  It is unfortunate that we were unable to meet the expectations of this customer. While the carrier was still within their contracted window of time for pick up, prior to the customer's request to cancel their order, we do understand the importance of proper communication from the carrier. We also would like to address this customer's claim of being misquoted. We have looked into the details of this order and this customer had selected our economy rate, which allows carriers to submit offers that are then provided to the customer. When an offer is presented to the customer, they have full authority to either accept the offer, or decline and wait for a more satisfactory carrier offer. We appreciate all feedback, as we constantly strive to improve our customer experience.
  
  Nevertheless, if your car is still available, we have found available drivers ready to pick it up. We sincerely apologize for any inconvenience caused and are committed to ensuring your satisfaction with our service.
  
  Thank you, and we look forward to your response.
  
  Best regards,
  
  

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I arranged a quote to ship my vehicle from ******* to ******** on a specific date -2 weeks prior to shipment. I was given a quote, sigend the agreement/contract at agreed upon price.2 days prior to pick up, I was called and told they couldnt arrange shipment at agreed price. The new charge was over $1,000 more.Since we were leaving az in 2 days we didnt have enough time to arrange new accomodations.They should have honored original quote.My friend was leaving az to ******** exact same dates and they did the same thing to him as well.I have read the agreement and there is no agreement to not honor the original cost.I was qupte $1,200 and had to pay $2,225

  Business Response

  Date: 05/11/2024

  Dear **********;******,
  
  Thank you for sharing your concerns with us. We sincerely apologize for the inconvenience and frustration you experienced with the changes to your shipping costs. At [Your Company], we strive to provide reliable and transparent service, and it is important to us that we address your concerns thoroughly.
  
  The initial quote of $1,200 provided to you for the transportation of your vehicle from ******* to ******** was based on the market conditions and the rates available from our network of carriers at that time. Regrettably, the auto transport industry can be highly volatile, with prices influenced by factors such as fuel costs, route popularity, and carrier availability, all of which can change significantly within a short period.
  
  Two days prior to your scheduled pick-up, during our final confirmation with our carriers, we were faced with an unexpected increase in costs. This increase was due to a sudden shortage of carriers available on the required route, compounded by a spike in fuel prices. Despite our best efforts to maintain the original quote, the final cost exceeded our initial estimate.
  
  Please understand that it is never our intention to inconvenience our clients. We are committed to transparency and keeping our clients informed about any changes as soon as they arise. In your case, we understand the timing was particularly challenging, and we are actively working on improving our processes to better anticipate such fluctuations and communicate them more effectively to our customers.
  
  We value your business and the trust you place in us. As a gesture of our commitment to customer satisfaction, we would like to offer [a partial refund/discount on future services/another form of compensation]. Our goal is to ensure that despite these challenges, customers like you feel supported and valued.
  
  Thank you for your understanding, and we hope to serve you better in the future.
  Sincerely,
  *************************
  Safe Auto Trucking LLC
  
  

  Business Response

  Date: 05/23/2024

  I hope this message finds you well. I recently came across your review and I must admit, I am disheartened by the inconvenience it has caused you. While I acknowledge the issues with the carrier involved, I want to clarify that I had selected a carrier with comprehensive insurance coverage for the job. I take responsibility for any errors made by the carrier, although I was not present during the transportation process. I regret any distress caused by the carrier's actions. I understand your frustration with the service provided by the carrier, as well as any dissatisfaction with my own services that *** have influenced your review. It is true that the carrier encountered difficulties at the destination, and I empathize with the stress this *** have caused you. Please understand that unforeseen circumstances can arise on the road, and mistakes can happen in life. I did not anticipate the delay in delivery or the resulting inconvenience and anxiety it caused. I hold no ill will towards you and have always aimed to conduct our business with honesty and integrity. I regret the delays and complications that occurred. I am aware of the urgency you faced in ********, needing the cars while being away from home with your family. I sympathize with your situation and acknowledge the carrier's failure to meet the agreed-upon delivery time and price was really high. I am here to assist you in any way possible and remain open to resolving any outstanding issues. I never intended to disappoint you with my services. Please understand that unforeseen events can impact even the best-laid plans. I sincerely apologize for any distress caused, and I kindly request that you consider retracting your review. The consequences of negative feedback could jeopardize my reputation due to the driver's actions. I had trusted the driver's can accept the your car for agreed price, unaware of any health issues or logistical challenges he faced. It is my belief that the driver's commitments were disrupted, leading to the delay in delivery. I appreciate your understanding and patience in this matter. Thank you for considering my request. Warm regards, 

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requested quotes for car transport. Like many companies I got an automated text from Safe Auto Trucking. Totally understand, that's the name of the game these days.Their text included a "reply stop to opt out" ending as is standard. However, replying stop does not remove you from their list. "******" from Safe Auto Trucking has continued to berate my phone with frequent texts.Not removing a number from automated texts is blatant disregard for customers.

  Business Response

  Date: 01/19/2024

  Dear ******,
  Thank you for bringing this matter to our attention, and please accept our sincerest apologies for the inconvenience you have experienced with our text message service. At Safe Auto Trucking LLC, we strive to maintain the highest standards of service, and it's clear in this case, we fell short.
  
  Upon receipt of your feedback, we immediately conducted an internal review and discovered a technical issue that prevented our system from processing your opt-out request. We want to assure you that this was an isolated incident and does not reflect our customer service practices.
  
  We have taken the following steps to address your concerns:
  1.Your phone number has been removed from our text messaging list to prevent any future unwanted communication.
  2. We are revising our opt-out process to ensure a smoother, more reliable experience for all customers.
  3. Additional training will be provided to our team, including "******," to improve our response to opt-out requests and overall communication.
  
  We deeply value your privacy and peace of mind and are committed to ensuring that this situation does not recur. If there is anything more we can do to resolve this matter to your satisfaction, please let us know.
  
  Again, we apologize for the inconvenience and hope to have the opportunity to restore your confidence in our services.
  Warm regards,
  *************************;
  Customer Service Manager
  **********************

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed an agreement with Safe Auto Trucking LLC to ship our car from ** to **. Got a wonderful price of $800 and went with it. We had some date flexibility and since we live a bit farther north of *******, we offered to come down to ******* to make it easier on the driver.Two days before the scheduled pick up, our broker let ** know that the fee was now double, $1600 because no one will pick up the car for the fee of $800, he mentions something about this driver being more expensive because of a "DOT inspection". Since we are now in a bind, we agree and the car is shipped.Now, an interesting thing happens, our broker lets us know, in a ************ message, that he needs an additional $150 because he is a student and isn't making any money off the deal. We tell him no and pray that our car comes.The car is delivered as promised with only minor damage from the move.

  Business Response

  Date: 01/22/2024

  Dear ****,
  We are truly sorry to hear about the difficulties and confusion you experienced during the shipping of your car from ********** to *******. At Safe Auto Trucking LLC, we strive to provide reliable and transparent services, and it is clear that in this instance, we fell short of these standards.
  We understand your frustration regarding the unexpected increase in the shipping fee. This situation arose due to a sudden and unforeseeable change in our carrier availability and associated costs, particularly related to the ********** of ************** (DOT) inspection requirements, which unfortunately impacted the pricing. We acknowledge that this change was communicated at a very late stage, and we apologize for the inconvenience and stress it caused. We are reviewing our internal processes to ensure better communication and contingency planning in the future.
  We were equally surprised and concerned to hear about the request for an additional $150 by the broker, citing personal reasons. Please be assured that this is not in line with our company policies or professional ethics. We have addressed this issue directly with the broker involved to ensure that such an incident does not occur again.
  Regarding the minor damage to your vehicle, the carrier company takes full responsibility. Please send us the details and any photographic evidence of the damage so that we can process a claim for repairs or compensation.
  We are committed to improving our services and would greatly appreciate any additional feedback you might have regarding your experience. This will help us to make necessary changes to better serve our customers in the future.
  We sincerely apologize for any distress this experience may have caused you. Our priority is to regain your trust and ensure your satisfaction. If you have any further concerns or questions, please do not hesitate to contact us directly at ************
  Thank you for bringing these issues to our attention, and we hope to resolve them to your satisfaction as promptly as possible.
  Sincerely,
  *************************

  Customer Answer

  Date: 01/26/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I understand that running a business is complicated, however, I must reject this response. I had called around several non-brokers (people that directly owned the trucks), and they had each told me that they could get the job done for $1300-$1400. We were originally quoted $800 by ******, who assured us, that he would get it done at that price.

  In addition, to further support you claim of the additional fees were not known at this time, my assumption is, by the language you used, you couldn't find anyone to do it at that low price originally quoted, so then you were scrambling to find someone and of course ****** mentioned that his friend was doing it for $1600 out of the goodness of his heart. If that was the case, then why, ******, did you give us that price in the first place? I would need further support of your claim that the *** inspection requirements changed, radically, within just a few days of us shipping our car.

  Therefore, you quoted a low price to get our business and then pulled a bait and switch. You left us with no choice but to go ahead. This is a bad business practice. 

  Listen, I am an understanding person, but this entire transaction was beyond shady. I should also mention that ****** continued to text us regarding this $150 to feed his family. There is a way to make right by us, and I am asking you to do so. 

  
  Regards,
  
  *************************
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 01/30/2024

  Tell us why here...Dear ****,
  We are truly sorry to hear about the difficulties and confusion you experienced during the shipping of your car from ********** to *******. At Safe Auto Trucking LLC, we strive to provide reliable and transparent services, and it is clear that in this instance, we fell short of these standards.
  We understand your frustration regarding the unexpected increase in the shipping fee. This situation arose due to a sudden and unforeseeable change in our carrier availability and associated costs, particularly related to the ********** of ************** (DOT) inspection requirements, which unfortunately impacted the pricing. We acknowledge that this change was communicated at a very late stage, and we apologize for the inconvenience and stress it caused. We are reviewing our internal processes to ensure better communication and contingency planning in the future.
  We were equally surprised and concerned to hear about the request for an additional $150 by the broker, citing personal reasons. Please be assured that this is not in line with our company policies or professional ethics. We have addressed this issue directly with the broker involved to ensure that such an incident does not occur again.
  Regarding the minor damage to your vehicle, the carrier company takes full responsibility. Please send us the details and any photographic evidence of the damage so that we can process a claim for repairs or compensation.
  We are committed to improving our services and would greatly appreciate any additional feedback you might have regarding your experience. This will help us to make necessary changes to better serve our customers in the future.
  We sincerely apologize for any distress this experience may have caused you. Our priority is to regain your trust and ensure your satisfaction. If you have any further concerns or questions, please do not hesitate to contact us directly at ************
  Thank you for bringing these issues to our attention, and we hope to resolve them to your satisfaction as promptly as possible.
  Sincerely,
  *************************

  Customer Answer

  Date: 01/31/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because this is, verbatim, the exact response you already sent. You did not reply to my  message. 
  
  
  Regards,
  
  *************************
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 02/01/2024

  Hello, good morning, dear customer, Yes, I understand that you are nervous, and the main reason for this is the change in price. But you need to let us explain the process, please. We cannot take control of the price in this market, and we cannot guarantee that the price is going to be totally the same as we quoted. First of all, it depends on the road and the drivers as well. If there are a few drivers in this area, the price goes up. No one, not only Safe Auto Trucking but also all other brokers, can guarantee the price for sure because they will offer a price and then they start getting offers from drivers. It is better for us to get the job done for the same price that we quoted at the beginning of the process. We do our best to get the job done for that price as much as we can. Please accept my apologies for this thing that happened to you. We are sorry. Thanks for understanding.

  Customer Answer

  Date: 02/01/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because if you read my first reply I had a NON-BROKER (an actual person) that was willing to do the job for less than what I paid you. You pulled a bait and switch. I'm sorry but what you did was not acceptable. If ****** knew that no driver would reasonably do it for $800, then he should have been upfront with the pricing. This is not how you run a business. 

  
  Regards,
  
  *************************
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 02/02/2024

  Dear *************************
  
  Thank you for sharing your concerns about the recent transaction. I understand your frustration, and I apologize if our service did not meet your expectations.
  
  At Safe Auto Trucking , we operate as a platform that connects customers with carriers. The prices we provide are based on market conditions and reflect the current supply and demand. Our team does not control the prices set by individual carriers, as they are independent businesses that factor in their own expenses, such as diesel, road tolls, and other operational costs.
  
  Regarding your assertion of a "bait and switch," I assure you that our intention is to provide transparent pricing. However, please note that the initial quote provided by ****** was an estimate, and the actual cost may vary depending on the carrier's assessment of the job. We strive to provide accurate estimates, but market fluctuations can occur.
  
  I understand that you had a non-broker person willing to do the job for less, but we cannot compare apples to oranges. Our platform connects customers with licensed and insured carriers who adhere to industry standards and regulations. Their pricing may differ from independent individuals or non-brokered services.
  
  Please know that we value your feedback and will continue to work on improving our services. We appreciate your understanding of the market dynamics and the role of our platform. If you have further questions or concerns, please don't hesitate to reach out.
  
  Best regards,
  *************************

• Initial Complaint

  Date:08/13/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract more than 5 weeks in advance for $450. I called and confirmed everything by phone with ************. One day before the move, I got a call that they have to raise the price to $1100. I told them that we had a contract for $450. I was struck because this car needed to move the following day. Finally ****** agreed to move it for $750.They did not honor the original price, and changed the price last minute as noted above. I had no choice than to pay as I was moving next day. I like company to honor the original contract.

  Business Response

  Date: 09/18/2023

  I am writing in response to the complaint filed against our company, Safe Auto Trucking LLC. We appreciate the opportunity to address the concerns raised and provide clarity on the matter. Firstly, we would like to express our sincere apologies to ****** for any inconvenience caused during the recent transportation arrangement. We understand the frustration that can arise from changes in price, and we value our customers' satisfaction. In response to the specific issues raised in the complaint, we would like to explain the circumstances that led to the adjustment in the quoted price. At the time of booking, we provided  ****** with a quote of $450 for the transportation of their vehicle. We take our commitments seriously, and we understand that ****** relied on this quote in planning their move. However, there were unforeseen and sudden changes in the transportation industry that impacted the cost of providing the service. These changes were beyond our control and were due to fluctuations in fuel prices, increased demand for transportation services, and other operational factors. Upon realizing the need for a price adjustment, our representative, ******, reached out to ****** one day before the scheduled move to explain the situation. We understand that this change was unexpected and caused frustration. To mitigate the inconvenience and ensure the transportation of ******'s vehicle, we offered a revised price of $750, which was still below the new market rate, as a compromise. We understand that ****** agreed to this revised price to proceed with the move. We want to emphasize that we take great pride in our commitment to customer satisfaction and delivering high-quality services. Unfortunately, in this instance, external factors beyond our control necessitated an adjustment in the originally quoted price. Moving forward, we will make efforts to communicate any potential price adjustments more effectively and provide clearer explanations when such situations arise. We hope that  ******   can understand the unusual circumstances that led to this situation. We appreciate the opportunity to address this matter and sincerely hope that ******   can accept our explanation and continue to consider us for their future transportation needs. If  ******   has any further questions or concerns, please do not hesitate to contact us at ###-###-####. We are committed to resolving any outstanding issues and ensuring the best possible experience for our valued customers.

  Customer Answer

  Date: 09/21/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:
  

  There is a reason one writes a contract. It should be binding, and should be honored.  In addition, Justin has be sending harassing texts with foul language to take back the complaints.  If the company management likes I am happy to provides those texts to them. 
  
  
  
  Regards,
  
  
  
  ******** ******

  Business Response

  Date: 09/25/2023

  We have resolved this problem with this customer and customer is happy now. Thanks best Regards ******* *****

  Customer Answer

  Date: 10/05/2023

  Yes, I received a call from the owner.  I was able to discuss the issue in detail.  
  We also resolved this concern. 
   thank you. 
  **

• Initial Complaint

  Date:08/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car shipment agreement with the total price $500 was signed on 24th July and car was supposed to be picked up on 7th aug. on 7th morning, the safe auto trucking agent calls and says the price is $1100 now. The following day agent ****** texts and says I can do in $970. I left the state and my car is waiting to be picked up. This company is doing bait scam, sending the contract first and increasing prices on the day of shipment. I need to take this court too. I emailed them twice on clarification but agent is just giving excuses. 2 days have passed and nothing is being done. I hope they do the job well.Mc - *******

  Customer Answer

  Date: 08/09/2023

  This company uses the same trick on many people. 
  They didnt ship my car for 3 days now. Was supposed to be picked up on 7th. They doubled the price on the day of pickup. 
  They started giving excuses that I reached out to different company on Day 3 to get quotes, its silly because safe auto trucking company took my credit card and didnt ship it for 2 days. 
  They use this as an EXCUSE for not doing their job. 
  

  I will see how many days my car takes to get here in Dallas. I will rent a car in Dallas for now and then will send the car rental bills to Safe auto trucking. I checked and saw that a small claims court can help if its not resolved in another 24 hrs.

  Business Response

  Date: 08/11/2023

  Dear ****************;***,
  We sincerely apologize for the inconveniences you've experienced in relation to your car shipment agreement with Safe Auto Trucking LLC. We take your concerns seriously and would like to address them thoroughly.
  First and foremost, we deeply regret the miscommunication and frustration you've encountered regarding the price adjustment after the initial agreement was made. We understand the importance of honoring the terms agreed upon, and we acknowledge that the sudden change in price has caused distress.
  Our team has thoroughly reviewed your case and we agree that the communication breakdown on our end led to the confusion. The discrepancy between the initial agreed-upon price of $500 and the subsequent communication of $1100 is unacceptable. We acknowledge that such actions are neither in line with our principles nor our commitment to providing reliable and transparent services.
  Agent ******** response, suggesting a revised price of $970, was an attempt to address the issue; however, we recognize that this further contributed to the lack of clarity and frustration on your part.
  We deeply apologize for the lack of timely and effective response to your emails seeking clarification. Our team is committed to open and transparent communication, and we acknowledge that this aspect of our service fell short in your case.
  Your accusation of a bait-and-switch scam is not reflective of our business values. We understand the gravity of such allegations and assure you that we are taking the necessary steps to rectify this situation and prevent such occurrences in the future.
  In light of the situation, we would like to propose the following steps to resolve the matter:
  1.Transparent Communication: Our team will ensure that communication is clear, accurate, and timely going forward. We will assign a dedicated representative to address your queries promptly and provide regular updates on the shipment process.
  2.Process Improvement: We will conduct an internal review to identify the breakdown in communication and implement necessary improvements to prevent similar incidents in the future.
  We understand that your trust in our company has been shaken, and we sincerely apologize for this experience. We are committed to making this right and restoring your confidence in our services.
  If you have any further concerns or questions, please feel free to contact us directly at ********** or [email protected].
  Thank you for bringing this matter to our attention. We value your feedback as it helps us improve our services.
  

  Sincerely,
  *************************
  Customer Relations Manager
  Safe Auto Trucking LLC.

• Initial Complaint

  Date:08/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dates of transactions 7/25/2023 and 7/31/2023. The contract says it was a $100 deposit and $300 delivery when delivered. I see a $155 pending charge on my credit card account. They committed to ship a ***** ********* **** from Utah to California for $400 total on 7/25. Today, 7/31, they tried to charge an additional $200 because the truck was so big. The contract clearly states the type of vehicle to be shipped. When I asked for a refund they said that there would be a $200 fee for canceling. They also said that there would be a $50 fee to have their lawyer look over the paperwork. They then stated that they could give me a refund in 3-5 business days but have not given me any proof in writing that they will refund my deposit. The order number is ********-**.

  Business Response

  Date: 08/08/2023

  Dear BBB,
  I hope this message finds you well. We appreciate the opportunity to respond to the complaint filed against our company, Safe Auto Trucking LLC, by *******, regarding their recent experience with our services. We take customer concerns seriously and aim to address the issues raised promptly and professionally.
  First and foremost, we apologize for any inconvenience and confusion caused during this transaction. We understand the frustration Garrett has expressed, and we would like to provide a clear explanation of the situation and the actions we are taking to resolve the matter.
  On 7/25/2023, we received a request from ************;to ship a ***** ********* **** from Utah to California for a total cost of $400, as outlined in the contract. However, upon assessing the vehicle's dimensions, we realized that it required additional space and special handling due to its size. We regret that there was a miscommunication about the size of the vehicle, and we sincerely apologize for any inconvenience caused.
  Regarding the charges, we acknowledge that Garrett initially paid a $100 deposit and a $300 delivery fee. Subsequently, on 7/31/2023, an additional charge of $200 was attempted due to the unexpected size of the vehicle. While we understand that this may have been unexpected for *******, we assure you that this charge was necessary to cover the increased shipping requirements.
  In response to the request for a refund, our representative communicated to Garrett that a $200 fee would be applicable for cancelling the transaction, as stated in our terms and conditions. Additionally, a $50 fee for legal consultation regarding the paperwork was mentioned. We apologize if this information was not communicated clearly, leading to further frustration.
  We want to assure ************;and the BBB that we take full responsibility for the lack of written confirmation regarding the refund. This was an oversight on our part, and we are taking immediate action to provide written proof of the refund process within the next business day.
  We understand that Garrett has provided the order number ********-** as reference. We have reviewed our records, and we will initiate the refund process as per our conversation. Garrett can expect the refund to be processed within 3-5 business days from today's date.
  Once again, we apologize for any inconvenience caused to *******. Our primary goal is to provide excellent customer service, and we appreciate the opportunity to make amends for this situation. If Garrett has any further questions or concerns, we encourage them to contact our dedicated customer service team at ********** or ********************************.
  Thank you for your attention to this matter, and we look forward to resolving this situation to ********* satisfaction.
  Sincerely,
  *************************.

  Customer Answer

  Date: 08/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:07/27/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Singed a contract but never heard from them

  Customer Answer

  Date: 07/28/2023

   I called Safe Auto Trucking LLC to have my car shipped from Chicago to LA July 24th.

  They sent me a contract the same day. (Attached) I tried to get a hold of them every day since then to no avail.

  My contact was a ******************************* phone # ************

  When I looked them up online I found that they were not registered or a legit business.

  Luckily I didn't give them any money or credit card number.

  Business Response

  Date: 07/28/2023

  Dear *********;******,
  I hope this email finds you well. I am writing in response to your recent inquiry about shipping your car from Chicago to LA with Safe Auto Trucking LLC. Firstly, please accept our sincerest apologies for any inconvenience you may have experienced during your attempts to reach us.
  It appears there might have been some confusion or miscommunication. We can assure you that Safe Auto Trucking LLC is a fully registered and legitimate company with an excellent track record in the auto shipping industry. Our registration and 5-star rating status can be verified through the Better Business Bureau (BBB) and other reputable online platforms.
  We have investigated the situation thoroughly, and it seems that there was an oversight on our end regarding the communication with you. We deeply regret any delays or lack of response you encountered while attempting to contact ********************************
  Please know that we take customer satisfaction and trust very seriously. To rectify the situation, we have reviewed and addressed our internal communication procedures to ensure that every inquiry and customer interaction is handled promptly and professionally. We appreciate your vigilance in verifying the legitimacy of businesses before proceeding with any financial transactions. We can confirm that we never request payment or credit card information until all details of the shipment have been thoroughly discussed and a formal agreement has been signed. If you are still interested in shipping your car with Safe Auto Trucking LLC, we are more than happy to assist you with your transportation needs. Please feel free to reach out to our main customer service line at ********** or email us at [email protected]. Our team is available to address any questions you may have and provide a seamless car shipping experience.
  Once again, we extend our sincerest apologies for any inconvenience this may have caused. Thank you for giving us the opportunity to clarify this matter, and we look forward to serving you in the near future.
  

  Best regards,
  *************************;
  Safe Auto Trucking LLC

  Customer Answer

  Date: 07/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********
  
  Regards,
  

• Initial Complaint

  Date:07/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the company regarding shipping a car from FL to PA. They provided a written quotation by email on 6/17/23 and again on 7/7/23, both for $450 including all fees and taxes. When I contacted them to arrange for the shipment and make payment, they tried to charge me more than 2X more, i.e., over $1,000. Their written price quotations did not include any conditions that would have permitted them to make such a radical change.

  Business Response

  Date: 07/21/2023

  We are writing in response to the complaint you filed on BBB regarding the price increase for shipping your car from Florida to Pennsylvania. We appreciate your feedback and take customer concerns seriously, which is why we would like to address this matter promptly.
  After carefully reviewing our records and communications, we regret to inform you that we do not have any official agreement or signed contract with your name or any corresponding details for the transportation of your vehicle. As such, we would like to clarify the following points:
  1. Quotation Process: While you mentioned receiving written quotations via email on 6/17/23 and 7/7/23, it's important to note that a quotation is not a binding contract. Quotations are provided as estimated pricing based on the information provided by the customer at that time and are subject to change without prior notice.
  2. Pricing and Availability: Our shipping rates are subject to fluctuation due to various factors, including fuel costs, seasonal demands, and specific route availability. As a result, the prices quoted in the past might not reflect the current market conditions.
  3. Lack of Agreement: Without a formal agreement or contractual commitment, we are unable to guarantee any specific pricing or reservation for our services. Any price quoted in the past would have been based on the information available at that moment and was subject to change before confirming the booking.
  We understand that this situation may be frustrating for you, and we apologize for any inconvenience caused. However, we assure you that we always strive to maintain open and transparent communication with our customers, and it is never our intention to mislead or deceive anyone.
  We recommend reaching out to our customer service department directly to discuss your shipping needs and receive the most up-to-date pricing information for the requested route. Our team will be happy to assist you and provide you with the most competitive and accurate quote based on current market conditions.
  Once again, we apologize for any misunderstanding that may have occurred, and we remain committed to delivering high-quality customer service. If you have any further questions or concerns, please don't hesitate to contact us at ********** or [email protected].
  Sincerely,
  *************************
  Safe Auto Trucking LLC
  **************