Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 13th, my card was charged $180 by Safe Auto Trucking. The original agreement was that I’d pay $800 in total to have my car shipped from Pensacola Florida, to Hartford Connecticut. After a week of no communication. I called my agent “******” on July 13th and he told me that there were no drivers willing to do it for that price and he raised my total from the agreed $800 ton $1100. Martin verbally told me my car will be delivered to me either Saturday July 15th or Sunday July 16th. My car has not been delivered and now I’m being told my car will be delivered tomorrow July 18th. The business has been reluctant to provide any communication for my vehicle and often times have told me “They do not know where it is” Very unprofessional. They’ve stated multiple times they were going to call me back with information and has never once called me back, instead I’d call back and be sent straight to voicemail and wouldn’t hear from them for a couple of hours and would have no update on my vehicle. The lack of communication coupled with the sudden increase of my auto quote shows lack of communication and a false promise of guaranteed fast and reliable auto shipping.

  Business Response

  Date: 07/17/2023

  It is unfortunate that we were unable to meet the expectations of this customer. While the carrier was still within their contracted window of time for pick up, prior to the customer's request to cancel their order, we do understand the importance of proper communication from the carrier. We also would like to address this customer's claim of being misquoted. We have looked into the details of this order and this customer had selected our economy rate, which allows carriers to submit offers that are then provided to the customer. When an offer is presented to the customer, they have full authority to either accept the offer, or decline and wait for a more satisfactory carrier offer. Anyway, customer agreed and confirmed to secure the spot and booked the driver for total of $1075 and after customer harassed us that if we do not refund his money which was got as deposit he is going to call BBB and make a complaint, however, he signed the revised contract without doubt. Addditionally, we were helping to the customer with our best that $200 was our deposit according to the initial contract then we had to put only $175 in order to make the customer happy, as price was increase by drivers.
  In conclusion, we refunded his money to his card entirely in order to get satisfaction, even if we have contract and it has all terms and condition that we can win, we attached last revised contract and proof of refunding money. We appreciate all feedback, as we constantly strive to improve our customer experience. Thank you.

  Customer Answer

  Date: 07/17/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  This corporation makes it seem as if my demands were for a refund if not then Id take action. This is not the case. I originally spoke to my agent ****** on July 3rd in regards to setting an appointment. That's when the original contract if $800 came. From July 3rd to then July 13th I received NO information. I then call my agent ****** and he tells me that finding drivers are difficult. He then tells me the quote must be raised from $800 to $1100. My car NEEDED to be shipped July 14th and I'm receiving this information July 13th so I have no choice but to agree to quote. I never requested a refund from this company. I requested due to poor professionalism and accountability that we go from the $1100 quote to the $800 quote. The company then offered the refund however I still made my intentions obvious that I would get in contact with the BBB regardless of the outcome.  
  

  Regards,
  
  ****** *****

  Business Response

  Date: 07/18/2023

  Hi! Dear BBB,
  

  This customer is trying to make a confusion and does not know what he wants actually, according to his words and harassment we refunded his money totally. Additionally, he rejected that he never requested refund, however, we just attached the proof of he sent the message he requested his money which was charged for down-payment to secure the exact spot and again he is trying to make the case confusion without reason. Precisely, we have revised contract which was signed by this exact customer and we have proof of call history and text messages and we attached the proofs and we had sent last time the revised contract and picture of refunded his money on his card. Actually, we are not understanding what he is going to do?!  Anyway, we are entirely sure that we have signed revised contract for last confirmation and we have dispatch sheet with the driver that we booked according to the contract which was signed by this customer and we worked for free of charge in order to help and get satisfaction.
  

  Thanks, 
  Best Regards.

  Customer Answer

  Date: 07/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:

  I really don’t accept this, but I’m not going to continue to go back in forth. They’re misinterpreting the message and it’s obvious. 
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:07/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2023, we signed a contract for Safe Auto Trucking to pick up our vehicles on or around July 3rd in TX and deliver them to our home in MD. They quoted a price and since then have not fulfilled their end of the contract saying that there are no drivers willing to make the trip for the cost they quoted. We have suggested they are responsible for the additional cost of getting our cars shipped to us. At this point, there has been no resolution and our cars have not been picked up. We have contacted the business by phone and text.

  Business Response

  Date: 07/11/2023

  It is unfortunate that we were unable to meet the expectations of this customer. While the carrier was still within their contracted window of time for pick up, prior to the customer's request to cancel their order, we do understand the importance of proper communication from the carrier. We also would like to address this customer's claim of being misquoted. We have looked into the details of this order and this customer had selected our economy rate, which allows carriers to submit offers that are then provided to the customer. When an offer is presented to the customer, they have full authority to either accept the offer, or decline and wait for a more satisfactory carrier offer. We appreciate all feedback, as we constantly strive to improve our customer experience. Thank you

• Initial Complaint

  Date:05/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seeking to have my car transported, *** from Safe Auto contacted me regarding my car. He was aware that I had contracted with another company but said that was okay and that I could get my money back. Due to his aggressiveness, I agreed to go with them and attemped to cancel my prevous contract *** was aware I had the contract with the other company and wanted me to sign their contract while cancelling the previous one. I was not able to cancel the previous contract and made *** aware. The next day, my credit card was charged $154 dollars. When I contactd him, he asked if I had reaed the contract. No where in the contract does it say $154 dollars so this leads me to believe they ware charging me more than quoted expecting the prevous compnay to cancel. He stated it was due to me canceling. When I signed the contract, he had full knowledge I was contracted with anohter compnay and HE knew I wasn't going to be able to cancel. I didn't know, I was going by what he said. This feels like fruad and I want my funds refunded. I would not encourage anyone to do business with this compnay or ***.

  Business Response

  Date: 05/29/2023

  Hello dear BBB, 
  Firstly, the customer had agreed to go with us after that  we found and secured the exact driver according to the customer's time frame.
  Then, the customer called us and said that we need to cancel and refund the reservation fee that we charged due to the customer was working with other company. That is not fair with ** as well, We had to cancel the carrier after we booked them. According to the 7th section of the contract we had right to get cancellation fee from the customer, as the customer was working with other company and did not stop even we booked the carrier according to the contract with the customer. Then, the customer complained and gave us negative on ******* then our responsible agent came to the resolution and agreed to refund the deposit and cancel the carrier in order to fullfill the customer's satisfaction. The order has been canceled and the money has been refunded. I am attaching the proff of refunded transaction.
  Thanks, 
  Best Regards
  Safe Auto Trucking LLC

• Initial Complaint

  Date:04/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract for my sons vehicle to be shipped from ******* to *******. The shipping company is yet to provide a driver for the price we were quoted. They keep trying to raise the price and have not offered a solution other than ** pay more money.

  Business Response

  Date: 05/02/2023

  Dear *************************,
  
  We are sorry to hear that you have had a negative experience with our company. As a valued customer, we take your concerns very seriously and would like to address them as quickly and effectively as possible.
  We would like to start by apologizing for any inconvenience or frustration you may have experienced. We understand that our customers rely on ** to provide excellent service and products, and we are committed to doing everything in our power to meet and exceed your expectations.
  
  Please know that we are actively investigating your complaint and taking steps to rectify the situation. Our team will be reaching out to you directly to discuss the issue in more detail and work towards a resolution that is satisfactory to you.
  In the meantime, if you have any additional concerns or questions, please do not hesitate to reach out to **. We value your feedback and appreciate the opportunity to improve our services.
  Thank you for bringing this matter to our attention.
  
  Sincerely,
  Safe Auto Trucking LLC

• Initial Complaint

  Date:04/25/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted Safe Auto Trucking LLC about transporting a vehicle on 4-20-23. Was given a date for pick up and delivery and set a price and left a deposit and signed a contract. Pickup was never made, date came and went. I called them back to inquire about pickup and was told the agent had been fired and that they would have to raise the price by $1,000.

  Business Response

  Date: 05/11/2023

  Dear *********************,
  
  We sincerely apologize for the inconvenience and frustration you have experienced with Safe Auto Trucking LLC regarding the transportation of your vehicle. We understand that the failure to fulfill the agreed-upon pickup and delivery date, as well as the unexpected increase in price, has caused significant inconvenience to you.
  
  Upon investigating the matter, we discovered that there were unfortunate circumstances that led to the agent assigned to your case being terminated. This unexpected event resulted in a breakdown in communication and the failure to initiate the pickup process as scheduled. We deeply regret the inconvenience caused by this situation and acknowledge that it falls well below the standard of service we aim to provide.
  
  Regarding the sudden price increase of $1,000, we understand your frustration. While we strive to ensure transparent and consistent pricing, unforeseen circumstances occasionally arise that may necessitate adjustments to the initial cost. However, we acknowledge that the lack of communication and explanation provided to you about this change was highly unprofessional.
  
  We want to assure you that we take your concerns seriously, and we are committed to resolving this matter promptly. Our priority is to make things right and restore your trust in our services. 
  
  If you have any alternative solutions in mind. We value your feedback and are committed to improving our services based on your input. We deeply regret any inconvenience caused and appreciate your patience and understanding in this matter.
  
  Once again, we apologize for the lapses in our service, and we look forward to resolving this situation to your satisfaction.
  
  Sincerely,
  
  *************************
  Safe Auto Trucking LLC

• Initial Complaint

  Date:01/07/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with this company this to have a vehicle delivered, my estimated date wasJan 5th, 2023 I received a text from this company saying my vehicle would arrive no latter then Jan6th at noon. The driver had his truck breakdown in Alabama, the driver was supposed to contact me for the delay which he did not. I was informed I would still have to pay the 1200 dollars delivery fee, the auto company is not doing anything about this. Do not use these company for transport of a vehicle you will be very disappointed. Still waiting for vehicle to arrive. This company just does not care if your vehicle is delivered.

  Business Response

  Date: 01/13/2023

  Hello Dear *****************, I apologize for this inconvenience that the carrier company caused with your car transportation. As we mentioned at the beginning of this process, everything may happen in road industry.
  
  I am not the only person who states this information. You said that our company did not do anything for you but you should understand our case as well. Logically Please think why we need to postpone the delivery process of your car shipment. Is there any benefit or any personal reason to make it happen slightly late. You see that there is no exact reason. At the same time, we do not need any problem with these loads that our customers gave with their trust. We are not talking about fee or something else. We are talking about real situation and customers' trust for our company. We also have a really strong desire not to make any mistake or inconvenience during the whole process. That's why when we are assigning a carrier for customers' vehicles, we check all the background, history as well as detailed information about the carrier company.
  
  On your car trip as well, we had checked the carrier company on the same way that we do for all other vehicle before assigning a load to an exact driver and we looked at the rating of the driver company as well. Everything was good to go with them at that time. Unfortunately, Truck breakdown happened with the company. 
  
  I know you have a family and your own plans but what is out fault to write a complaint against our company. It is not totally our fault in this car shipment. Instead, we should work in collaboration with one another to figure this problem out. Also we want and are trying to help you as much as possible we can. Safe Auto Trucking Team would ask you to understand our  situation as well.  We have a deep apology to you for this inconvenience. Thanks Dear ***************** for understanding.

  Customer Answer

  Date: 01/15/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: You have stated that there maybe a slight delay in delivery of the vehicle, yes things do happen.  But when the vehicle is delayed 8/9 days later this is not a slight delay, along with drivers not communicating with the customer.  So I do disagree on what a Slight Delay is.
  Your contracts our written so shady for the consumer to to make good choices. The consumer should be fully informed on things such as . 1.  If the drivers breakdown it could it could be 7/30 days before your vehicle is delivered, 2. Once driver has booked no matter what happens and you request to change drivers to get vehicle arrival in a timely manner you will be Responable to pay not only the driver that was hired to deliver but also the the driver of 1200 dollars or what ever fee is charged, along with your vehicle will be held hostage, by the driver because they will refuse to release the vehicle until they are paid.  3.  Customer should be aware of the company being used before singing the contract, that information is only given after the customer has signed your contract. 4. How may break downs has this trucking company had with in the last 6 months, what is the ratings of delivery on time.  There are so may more details that I could go on about but I won't.. It is the right of the consumers to have correct information so they can make good wise decisions of weather or not to use to transport vehicles.  My experience with this broker was HORRIBLE,   I would never use them again,  So consumers BEAWRE if you choose to use this company,  All I would like is the BBB post my complaints so consumers can read them and make good choices.  We as consumers have the Right to be informed so wise decisions, and if we are not given the whole information as consumers we can't make wise decisions.

  
  Regards,
  
  *****************
  

  Business Response

  Date: 01/20/2023

  Hello Dear *****************, as we talked over the phone one more time, I apologize for this inconvenience that the carrier company caused with your car transportation. As we mentioned at the beginning of this process, everything may happen in road industry.
  
  I am not the only person who states this information. You said that our company did not do anything for you but you should understand our case as well. Logically Please think why we need to postpone the delivery process of your car shipment. Is there any benefit or any personal reason to make it happen slightly late. You see that there is no exact reason. At the same time, we do not need any problem with these loads that our customers gave with their trust. We are not talking about fee or something else. We are talking about real situation and customers' trust for our company. We also have a really strong desire not to make any mistake or inconvenience during the whole process. That's why when we are assigning a carrier for customers' vehicles, we check all the background, history as well as detailed information about the carrier company.
  
  On your car trip as well, we had checked the carrier company on the same way that we do for all other vehicle before assigning a load to an exact driver and we looked at the rating of the driver company as well. Everything was good to go with them at that time. Unfortunately, Truck breakdown happened with the company. 
  
  I know you have a family and your own plans but what is out fault to write a complaint against our company. It is not totally our fault in this car shipment. Instead, we should work in collaboration with one another to figure this problem out. Also we want and are trying to help you as much as possible we can. Safe Auto Trucking Team would ask you to understand our  situation as well.  We have a deep apology to you for this inconvenience. Thanks Dear ***************** for understanding.

  Customer Answer

  Date: 01/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************
  
  

• Initial Complaint

  Date:12/29/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company provided a contract to ship vehicle for $750 a month ago. Today on desired shipping date quoted me a rate of 1600, then 1500 then 1400 then 1300. Did not secure shipping. I made last minute arrangement on open market with another shipping broker and shipped vehicle with 0 days notice for 1100. I would like the company to cease their bait and switch practices and to compensate me for the additional shipping costs incurred 1100-750=$350

  Business Response

  Date: 01/13/2023

  Hello dear ***************************,
  We sincerely regret any trouble the pricing rise caused you when dealing with us. However, this does not imply that we are con artists; if this were the case, you would not be able to discover us on the Better Business Bureau. We only want you to be aware that the pricing is not solely based on us.
  Let's explain what occurred there at the time!
  
  When you phoned us for a price, we calculated it based on the separation between the pickup and delivery addresses as well as the past five shipments we had made on our end, and Carrier accepted it. The price we offer is always the best and average price for something, but we never guarantee it. On our end, everything was going perfectly. When we looked at your route on our load board, we saw that he had been double posted by four different firms at various costs, with our post being the cheapest of them all.Here, you were dealing with many brokerage firms concurrently, despite the fact that your car must be listed on the same load board regardless of which firm you engage with (The load board is where brokerage companies and Carriers meet and make deals). When you sought quotations from brokerage firms, they were all vying with one another and providing more and more in an effort to complete the task and secure Carriers for your vehicle. Obviously,that this was against Central Dispatch policy, which states that only one broker may advertise a customer's car at any given time.
  
  Carriers then requested a higher price from us since the offers from the other companies you worked with were higher than ours. Drivers would naturally want to go to occupations that paid well, notwithstanding our efforts to keep the cost as low as possible. As an intermediary, we just offered the driver's request instead of raising the charge. We received no payment from you.
  
  We suggest that you only cooperate with one firm for the next shipments; otherwise, ******************************* you will be in direct competition with yourself. The same carrier network is used in this market. And just one company is required to organize your vehicle shipment process and reserve a seat on the trailers of Carrier Companies. For this time, you were overcharged by another brokerage company and you had several companies which were working on the *************** hence, drivers requested more money due to the fact that you were competing with only you! Moreover, You have never made an order with my firm, conducted any business with me, and are not a complete customer of Safe Auto Trucking. You just went online and requested quotes from ten (10) different vehicle shipping firms, one of which was mine.
  
  Please note that Safe Auto Trucking LLC is not at fault for the price rise. Both the client (you) and the service provider (us) are accountable for maintaining the price lock. This is the procedure. Again, we truly apologize for this incident. If you have any queries or issues, don't hesitate to contact us at **************. We would like to know what further we can do to make amends. We really appreciate your understanding. ******************************* Thanks!

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with Safe Auto Trucking, LLC through "****" stating that my transport would be $790. After multiple conversations reassuring me that the cost would not change, on the date of the pickup he texted me telling me no one is available to pick up my car on an open trailer as we agreed, but he could find someone for $1,400. I told him no, he said $790 so he kept texting back and forth and finally had to agree to $1,260 for an enclosed carrier that would pick the car up right then and deliver it within three days guaranteed or I wouldn't get my vehicle which I need where I moved, especially with having kids with me. For that price, which was painful for me to have to pay, I was guaranteed the car in three days from 12/3/22. Well, that date came and went, and I contacted "****"(definitely not his real name) since he had not contacted me and he had no answers for me but gave me the driver's number.. **Note, the driver is from another company, supposedly ********* out of Ohio. The driver, finally contacted me after a couple of days to tell me he was broken down in Indianapolis but that I would for sure get my car on 12/12/22. Again, no car and today is the 13th. No one will call me back, text me, nothing and I have called and left voicemails. At this time I'm going to be reporting my vehicle as stolen. I'm devastated because my kids and I need my vehicle, and I trusted these people to do a good job. None of their names are real, they don't care about what happens to the vehicles, and they don't even have any kind of tracking system. It's awful, please stay away from this company because I would hate for anyone to have to go through what I am going through. ******** number is ************** ********** dispatch # supposedly is ************** and **************

  Business Response

  Date: 12/16/2022

  Hello *****************************, We do apologize for the inconvenience you had with our company and with your agent. As a owner of this company I can say that my agents are really responsible for their job but as you see it was driver company's irresponsibility to deliver the car a few days later.
  We do our best to be on time and to provide the best service that you have never seen on this industry. No one is perfect. In some cases, everything may happen on road industry but I can surely say that this is really rare case that happened to you and I am soo sorry for this case as well. I think Now Everything is okay to be satisfied. You got your call and we have talked everything over the phone as well. You are so helpful and Please accept my apology for this case. 
  
  Thanks Best Regards Safe Auto Trucking 

  Customer Answer

  Date: 12/18/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:12/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 22nd 2022 I reached out to Safe Auto Trucking LLC to secure transportation delivery for my vehicle from Oceanside CA to Richlands, NC. I was quoted a price and paid the down payment as requested. On the date of pickup I heard nothing from the company or the representative ****. The following day **** reached out and attempted to up sale me on a cost that was well over was agreed upon on the contract. Upon talking with ********** requested a refund and he stated that he would talk to accounting. Request my ***** and **** *** information for repayment but has once again ignored my phone calls. This incident is similar to a complaint flied on thus company just weeks ago. I am a active duty military member trying to excute a change of duty station and now I am fearful that this company is trying to scam me out of my money. This has caused me significant stress since I now have to find another company last minute to ship my car and has delayed the execution of my military obligation.

  Business Response

  Date: 12/05/2022

  Hello Dear ******* *******, This is Safe Auto Trucking LLC. I do appreciate your collaboration with us. As we agreed, we have refunded your money on ******* on saturday. You have paid by CC and you said that you want to get your refund as soon as possible and that's is why I have to refund your money by *******. We never keep customers deposit If we can not get the job done. Please If you need any help, do not hesitate to contact us. Thanks Best regards. Safe Auto Trucking LLC.

• Initial Complaint

  Date:10/21/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a refundable $100 deposit via ***** on 10/07/2022 to secure auto transport. The payment went to a Russian name, not a company and I felt uncomfortable. I cancelled on the same day and requested a refund. Today is 10/21 and I still have not received a refund. I got a text saying they are working on it, but ***** takes seconds. I feel this company is not legitimate.

  Business Response

  Date: 10/24/2022

  Hi dear *******************************. We are so sorry for the inconvenience that you had with our company. Actually you are totally right but I have mentioned that we will refund your money for sure and please wait a little bit. As you said it takes seconds but we had lots of customers as well. As a human being, I did my best and sent your money as well as I can. Now you got your money and I think all is good. Anyway I am so sorry for that case happened with you. Our top priority is customer satisfaction even If you choose to work with you or not. As a person, we only need people over the country as much as possible. Please feel free to give a call at ************** at any time. If you have any further concerns. Thanks Best Regards. Safe Auto Trucking LLC.

  Customer Answer

  Date: 10/25/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************