Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to complain about the slowness of the process for obtaining my CES from the CGFNS. I am a Brazilian nurse in the process of validating my degree in the USA. In December 2022, I purchased the CES issuance service and subsequently sent the requested documents. The process of confirming receipt of documents took approximately one month. After a period of 1 month, it took 3 months to issue an opinion on the status of my application, which was only responded to after a previous complaint on the same website (BBB). The response was days after my complaint, that the CGFNS answer was waiting for the authentication of the university's signatures, requested by email. After almost another 3 months, faced with a communication failure between the CGFNS and my university, I managed to get the college to respond to the CGFNS request, and the email was responded to on (07/13/23), which CGFN claimed had not been received. Faced with this impasse, I requested that the university send the physical document via *** service, which was received at CGFNS on 08/14/23. Until today (09/12//2023) the receipt status has not been updated on the CGFNS website even after telephone contact. I request action to complete the issuance of my letter considering that the delay in the effectiveness of the actions has compromised my process as well as the impact on the US health service due to the shortage of professionals, considering the CGFNS responsible for allowing validation, hopefully greater speed in actions.

  Business Response

  Date: 09/19/2023

  In response to the referenced complaint:
  
  *************************** ******* placed an order for a Credentials Evaluation Service (CES) Professional Report on December 28, 2022.  CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Certificate of Completion of Secondary School issued by Escola Estadual ********* ******* ** ********** Brasil, Brazil.  Deemed acceptable by the evaluator.
  
  License verification from Brazil.  Deemed acceptable by the evaluator. 
  
  Transcript from Universidade ********** De Sao Paulo-********.  Deemed acceptable by the evaluator. 
  
  Please note that the evaluator has reviewed all documents.  The applicant’s credentials have met the recipient’s requirements and the CES Professional Report was issued to the recipient on September 18, 2023.   
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed. 

• Initial Complaint

  Date:09/12/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase their product for CVS (credential verification services) for New York State dated July 27, 2023 with a total amount of 400$. I chose their services as I have previously underwent Visa Screen under their management which requires my school and professional credentials. Due to the privilege of esaved wherein my credentials are locked up for a certain period and those documents were already reviewed and verified, I did not hesitate to purchase that said product (CVS) to ease the burden of resubmitting those credentials to New York State because of time consuming and sometimes more difficult to apply as I am working overseas. Upon purchasing and completing other document, the status of my credentials immediately reflected as "received" and "ready for review". I was initially delighted with the fact that I will just wait until they submit my credentials. Time goes by, almost 2 months has passed, still there was no movement on my status. This experience creates a dismay and inconvenience on my part especially I paid a costly amount from my hard earned money. I hope they find a resolution for this in a fairly time manner.

  Customer Answer

  Date: 09/20/2023

  The issue was already resolved and settled yesterday dated September 19, 2023. Thank you for your assistance.

  Business Response

  Date: 09/20/2023

  In response to the referenced complaint:
  
  ************************* placed an order for the Credential Verification Service for New York State on July 27, 2023.  CGFNS International, Inc. is required by the New York State Department of Education to verify the authenticity of the applicant’s license validation and transcripts.
  
  The following documents have been received and reviewed:
  
  License verification from Philippines. Deemed acceptable by the evaluator.
  
  Transcript from ****** ********* College. Deemed acceptable by the evaluator.
  
  The evaluator has reviewed all documents and the report was issued to the New York State Department of Education on September 19, 2023. 
  
  We trust that this will address the applicant’s concerns and that the matter will be closed. 

  Customer Answer

  Date: 09/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased CES last June 2023, my CGFNS ID no. is ******* and order number is ******* for my license endorsement in ** however until now the status is still ready for review. My temporary license in MD will be expiring soon and the only thing that is lacking for my RN license endorsement is the CES. 

  Business Response

  Date: 09/19/2023

  In response to the referenced complaint:
  
  **** *** ** placed an order for a Credentials Evaluation Service (CES) Professional Report Re-Evaluation on June 28,2023.  CGFNS International, Inc. is required by the applicants report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Secondary School Diploma issued by ******************************** Memorial National High School, Philippines.  Deemed acceptable by the evaluator.
  
  License verification from Philippines.  Deemed acceptable by the evaluator.
  
  Transcripts from *** **** ** ********** University.  Deemed acceptable by the evaluator.

  The evaluator has reviewed all documents. The applicants credentials have met the recipients requirements and a CES Professional Report was issued on September 18, 2023.
  
  CGFNS International, Inc. trusts that this will address the applicants concerns and that the matter will be closed.

• Initial Complaint

  Date:09/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm writing in regard to my client's application (ID #:******************************* is asking him to pay $100 for them to send his ***** score to ******** Board of Nursing. ***** sends the score to the board at no extra charge. According to ******** Board of Nursing website this is what it states:******** BOARD APPLICATION Complete and mail in application and fee CREDENTIALS EVALUATION SERVICE APPLICATION Complete on-line application and fee to CGFNS Complete and mail Request for Academic Records to your school of nursing. Complete and mail Request for Validation of Registration to your licensing agency When the Commission on Graduates of Foreign Nursing Schools receive all three required applications, they will complete the report and mail it to the ******** Board of Nursing. ORAL ENGLISH TEST Take either the ***** *** or the ****** Have scores sent to the ******** Board of Nursing A score of 26 is passing on the ***** ***. The Board accepts the ***** if administered on October 01, 2005, or later. A score of 7 on speaking, 6 on all other modules, and 6.5 overall is passing on the ***** This is copied from their website. It does not say the score first be sent to CGFNS or must be sent to the board of nursing from them (CGFNS). Furthermore, CGFNS never informed us of this extra cost when we signed up with them. I feel this is predatory and unfair practice.

  Business Response

  Date: 09/21/2023

  In response to the referenced complaint:
  
  *************************** placed an order for a Credentials Evaluation Service (CES) Professional Report for the ******** Board of Nursing on November 17, 2022.  CGFNS International, Inc is required by the applicants report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Kenya Certificate of Secondary Education issued by the Kenya National Examinations Council.  Deemed acceptable by the evaluator.
  
  License verification from Kenya.  Deemed acceptable by the evaluator.
  
  Transcripts from ***** Medical Training College, ***** Campus.  Deemed acceptable by the evaluator.
  
  The evaluator has reviewed all documents. The applicant’s credentials have met the recipient’s requirements and a CES Professional Report was issued on September 20, 2023.
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed. 

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No progress for my visa application. Email: *******************

  Business Response

  Date: 09/21/2023

  In response to the referenced complaint:
  
  ***************************** placed a Visa Screen® order on August 4, 2023.  CGFNS International, Inc. is mandated by the Department of Homeland Security to review all required documentation.
  
  The following are documents that have been received:
  
  License verification from Philippines. 
  
  License verification from Saudi Arabia. 
  
  License verification from New York State, United States of America. Deemed acceptable by the evaluator.
  
  English Proficiency exam scores.  Deemed acceptable by the evaluator.
  
  Please note that CGFNS is still awaiting documentation that the applicant has passed the NCLEX-RN examination.  The applicant has contacted CGFNS and indicated that the transcripts from ***** ***** University were received on September 4, 2023.  The applicant has been informed that it can take up to 25 business days for documents to be processed and appear on her account.  Once CGFNS processes the transcripts, the applicant's file will become ready-for-review.   After the file becomes ready-for-review, the general timeframe for the file to be reviewed by an evaluator is 2-4 weeks.  If the evaluator determines that the applicant’s credentials meet the Department of Homeland Security’s requirements, a Visa Screen® certificate will be issued.

• Initial Complaint

  Date:09/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,My name is ************************* *********************************** and I hired the company CGFNS to do the revaluation of my Brazilian Nursing degree in the United States on November 07, 2022. My CGFNS ID is: *******. I paid the CES issuance service fee ($550- Order Number: *******) and all documents were sent to the CGFNS as requested by the CGFNS. The documents were shipped from Brazil and arrived at the CGFNS in April 2023. I received an email from the CGFNS confirming receipt of the documents and the change of status of my order to "Ready for Review", and I paid $400 for the Expedite Review, to analyze my documents in 10 days. This fee was paid in August 11, 2023. After I paid the Expedite Review, my University received an email informing the need to authenticate my documents. The e-mail was sent to [email protected] and the document was sent by MAIL. Both responses were ignored. I have been waiting for them to issue my CES for weeks, but no response. CGFNS is the worst company I have ever hired. Customer service is horrible. They never answer emails, never meet deadlines, and have the most expensive service in the United States for this purpose. I would like the BBB to help me resolve this case.

  Business Response

  Date: 09/12/2023

  In response to the referenced complaint:
  
  ************************* *********************************** placed an order for a Credentials Evaluation Service (CES) Professional Report on November 7, 2022.  She placed a subsequent order for the Expedited Review Service for Active CES Professional Report-10 Business Days on August 11, 2023.  CGFNS International, Inc. is required by the applicant’s report recipients to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Certificate of Completion of Secondary School issued by Escola Estadual ***** ******* ** ****** ******* ********, Brazil.  Deemed acceptable by the evaluator.
  
  License verification from Brazil.  Deemed acceptable by the evaluator. 
  
  Transcript from Centro Universitario **** ** ************* Deemed acceptable by the evaluator. 
  
  Please note that the evaluator has reviewed all documents.  The applicant’s credentials have met the recipients’ requirements and the CES Professional Report was issued to the recipients on September 7, 2023. The applicant will also be refunded the fee paid for the Expedited Review Service.
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed. 

• Initial Complaint

  Date:09/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased e-save and applied for CES re-evaluation. I have called CGFNS to follow up my application and they are requiring me to re-submit school documents that is still on file.My school documents does not expire I explained but they need me to submit the form because they said it is the form was outdated. What is the purpose of the esave I have purchased then.

  Business Response

  Date: 09/19/2023

  In response to the referenced complaint:
  
  ***-*********************** placed an order for a Credentials Evaluation Service (CES) Professional Report Re-Evaluation July 16, 2023.  She had placed an order for eSAVED on July 15, 2023.  CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.
  
  The following documents have been received:
  
  Secondary School Diploma issued by **** ********* ********* ** ****** Memorial National High School, Philippines. 
  
  License verification from Philippines.
  
  Transcript from ****** Central University.  Please note that this document was not accepted by the evaluator as the Request for Academic Records/Transcripts form was received in August 2016.  CGFNS requires the most recent version of the Request for Academic Records/Transcripts form to be completed by schools for all applicants who submit an order as of January 19, 2017.  The applicant was informed of this requirement on August 30, 2023. Moreover, it is stated on CGFNS’s website that eSAVED does not guarantee additional information won’t be required when you purchase another CGFNS service or that your documents won’t need to be validated again. 
  
  Please note that once the Request for Academic Records/Transcripts form is received from the school, the evaluator will review it and determine if the applicant’s credentials meet the recipient’s requirements for the Credentials Evaluation Service.  If the evaluator determines that the applicant’s credentials meet the recipient’s requirements, the CES report will be issued.
  
  We trust that this will address the applicant’s concerns and that the matter will be closed.

  Customer Answer

  Date: 09/19/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  The details for my school requirement does not expire.If CGFNS have updated the form, it is not my file that is outdated.It is senseless to have this requirement revalidated just because CGFNS forms has new version.I also have visa screen certification which states that I have met the requirements for the same school documents on February 2019.I can understand if it is a license that expires which needs to be revalidated using their new form but this requirement is from the school which I graduated and details will not change at all.Details will always be the same as it was with the one they have on file.
  
  Regards,
  
  ***-***********************
  

  Business Response

  Date: 09/29/2023

  In response to the referenced complaint:
  
  Please note that CGFNS revised the Request for Academic Records/Transcripts form to meet the requirements of the state boards of nursing. Therefore, CGFNS cannot use the Request for Academic Records/Transcripts form that was received in 2016. For the Credentials Evaluation Service, CGFNS issues an actual report to the recipient state board of nursing, and the documents included in the report must comply with their requirements. Once the Request for Academic Records/Transcripts form is received from the applicants school,the evaluator will review it and determine if the applicants credentials meet the recipients requirements for the Credentials Evaluation Service.  If the evaluator determines that the applicants credentials meet the recipients requirements, the CES report will be issued.
  
  We trust that this will address the applicants concerns and that the matter will be closed. 

• Initial Complaint

  Date:08/26/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to ask if you can help me to follow up from CGFNs about my application CREDENTIAL EVALUATION. I have submitted all my documents already and it's been two months now that they haven't approved my documents. I have received an email from them on November 14, 2022 that my status is ready for FINAL Review. However, until now I'm still waiting for my status to change. .Please help me get in touch with CGFNS to arrange for the delivery of the needed service.Thank you very much in advance

  Customer Answer

  Date: 08/28/2023

  Please find attached the form with the history

  Business Response

  Date: 09/07/2023

  In response to the referenced complaint:
  
  ******* *** ****** placed an order for a Credentials Evaluation Service (CES) Professional Report on February 22, 2023.  CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Certificate of Completion of Secondary School issued by Escola Estadual ***** ******** ******** ** ******, Brazil.  Deemed acceptable by the evaluator.
  
  License verification from Brazil.  Deemed acceptable by the evaluator. 
  
  Transcript from Universidade *** *********.  Deemed acceptable by the evaluator. 
  
  Please note that the evaluator has reviewed all documents.  The applicant’s credentials have met the recipient's requirements and the CES Professional Report was issued to the recipient on September 6, 2023.
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed. 

  Customer Answer

  Date: 09/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:08/25/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,My name is ********************** and I hired the company CGFNS to do the revaluation of my Brazilian Nursing degree in the United States on November 9, 2022. My CGFNS ID is: *******. I paid the CES issuance service fee ($420 - Order Number: *******) and all documents were sent to the CGFNS as requested by the CGFNS. The documents were shipped from Brazil and arrived at the CGFNS in January 2023. I received an email from the CGFNS confirming receipt of the documents and the change of status of my order to "Ready for Review" 5 months ago. Since then, I received any response from CGFNS. I sent several emails asking for a deadline to complete my process, but I never get a response. CGFNS provides a service called Expedite Review, where they charge a fee of $400 for documents to be reviewed faster. They put all client processes on hold, forcing us to pay the $400 fee to have the documents reviewed quickly. My University received an email informing the need to authenticate my documents. The e-mail was sent to [email protected] and the document was sent by MAIL. Both responses were ignored. I have been waiting for them to issue my CES for months, but no response. CGFNS is the worst company I have ever hired. Customer service is horrible. They never answer emails, never meet deadlines, and have the most expensive service in the United States for this purpose. I refuse to pay any additional fees to the CGFNS and would like the BBB to help me resolve this case.

  Business Response

  Date: 09/08/2023

  In response to the referenced complaint:
  
  ********************** placed an order for a Credentials Evaluation Service (CES) Professional Report on November 9, 2022.  CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Certificate of Completion of Secondary School issued by Colegio ***********, Brazil.  Deemed acceptable by the evaluator.
  
  License verification from Brazil.  Deemed acceptable by the evaluator. 
  
  Transcript from Universidade Federal ** *****.  Deemed acceptable by the evaluator. 
  
  Please note that the evaluator has reviewed all documents.  The applicant’s credentials have met the recipient’s requirements and the CES Professional Report was issued to the recipient on September 7, 2023.
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed. 

• Initial Complaint

  Date:08/25/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, My name is ********************************* ********* ******** and I hired the company CGFNS to do the revaluation of my Brazilian Nursing degree in the United States on February 05, 2023. My CGFNS ID is: *******. I paid the CES issuance service fee ($450 - Order Number: *******) and all documents were sent to the CGFNS as requested by the CGFNS. The documents were shipped from Brazil and arrived at the CGFNS in May 2023. I received an email from the CGFNS confirming receipt of the documents and the change of status of my order to "Ready for Review" 4 months ago. Since then, I received any response from CGFNS. I sent several emails asking for a deadline to complete my process, but I never get a response. CGFNS provides a service called Expedite Review, where they charge a fee of $400 for documents to be reviewed faster. They put all client processes on hold, forcing us to pay the $400 fee to have the documents reviewed quickly. My University received an email informing the need to authenticate my documents. The e-mail was sent to [email protected] and the document was sent by MAIL. Both responses were ignored. I have been waiting for them to issue my CES for weeks, but no response. CGFNS is the worst company I have ever hired. Customer service is horrible. They never answer emails, never meet deadlines, and have the most expensive service in the United States for this purpose. I refuse to pay any additional fees to the CGFNS and would like the BBB to help me resolve this case.

  Business Response

  Date: 09/11/2023

  In response to the referenced complaint:
  
  ********************************* placed an order for a Credentials Evaluation Service (CES) Professional Report on February 5, 2023.  CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Certificate of Completion of Secondary School issued by Instituto ********** de Ensino, Brazil.  Deemed acceptable by the evaluator.
  
  License verification from Brazil.  Deemed acceptable by the evaluator. 
  
  Transcript from Universidade Federal ** ******.  Deemed acceptable by the evaluator. 
  
  Please note that the evaluator has reviewed all documents.  The applicant’s credentials have met the recipient’s requirements and the CES Professional Report will be issued to the recipient on September 12, 2023.
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.