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Business Profile

Compliance Consulting

CGFNS International, Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Compliance Consulting.

Complaints

Customer Complaints Summary

  • 417 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the service at CGFNS on December 28, 2022 to validate my diploma and after sending everything they requested, they did not meet the deadlines and I have not received my validated diploma yet. The last document that was requested was received by them on July 5, 2023, 11:55 am (Tracking Number: *************)And until today (almost 3 months) after several emails sent trying to find a solution, I still haven't been able to find a solution. I just want them to review my submitted document and finalize my process. I also want to request a refund of my money because they did not meet the deadlines.

    Business Response

    Date: 10/06/2023

    In response to the referenced complaint:

    *********************************** ***** placed an order for a Credentials Evaluation Service (CES) Professional Report on December 28, 2022.  CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.

    The following are documents that have been received and reviewed:

    Certificate of Completion of Secondary School issued by Escola Estadual ******* ******, Brazil.  Deemed acceptable by the evaluator.
    License verification from Brazil.  Deemed acceptable by the evaluator. 
    Transcript from Faculdade ********** ** ****** ** *****. Deemed acceptable by the evaluator. 
    Please note that the evaluator has reviewed all documents.  The applicant’s credentials have met the recipient’s requirements and the CES Professional Report was issued to the recipient on October 5, 2023. 
    CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.

  • Initial Complaint

    Date:09/26/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have already evaluated my educational credentials with CGFNS and currently working as a Registered Nurse in the State of Massachusetts. I am moving to Delaware and requested a simple forwarding of my evaluation which CGFNS already has to Delaware. I have paid the required amount of money for this service($250) but they have ignored my file for over 2 months. I spoke to others and they said CGFNS is quietly dubbing applicants by having them pay an additional $400 for expedited service or they will not evaluate their documents, this is absurd and cruel of this organization, I am restricted from freely exercising my right to work by CGFNS.

    Business Response

    Date: 09/29/2023

    In response to the referenced complaint:

    ***** ******** **** placed an order for a Credentials Evaluation Service (CES) Professional Report Re-Evaluation on July 29, 2023.  CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.

    The following are documents that have been received and reviewed:

    General Certificate of Education Ordinary Level issued by Cameroon General Certificate of Education Board, Cameroon.  Deemed acceptable by the evaluator.

    Transcript from the University of *******.  Deemed acceptable by the evaluator.

    Please note that the evaluator has reviewed all documents.  The applicant’s credentials have met the recipient’s requirements and the CES Professional Report was issued to the recipient on September 28, 2023.   

    CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.

    Customer Answer

    Date: 10/03/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    **** ***** ********

  • Initial Complaint

    Date:09/21/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello.I am validating my nursing diploma with the company CGFNS, however the last documents sent by the college arrived on 08/28/23, the deadline was 14 working days to be responded to on my CGFNS Dashboard. So far, after 18 working days there has been no update on the platform, despite having already contacted the CGFNS, requesting the update. My process began on February 25, 2023 and I have been waiting for completion for 7 months. I need CGFNS to finish validating my process so I can take the ***** test before my process expires. If this happens, I will have to pay the fee to renew the process. The amount of US$450 was paid to carry out this process.I need help resolving this situation, thank you in advance!

    Business Response

    Date: 09/29/2023

    In response to the referenced complaint:

    ****************************************** placed an order for a Credentials Evaluation Service (CES) Professional Report on February 25, 2023.  CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.

    The following are documents that have been received and reviewed:

    Certificate of Completion of Secondary School issued by Colegio Estadual *** ***** ********, Brazil.  Deemed acceptable by the evaluator.

    License verification from Brazil.  Deemed acceptable by the evaluator. 

    Transcript from Universidade Estacio ** ******* ********.  Deemed acceptable by the evaluator. 

    Please note that the evaluator has reviewed all documents.  The applicant’s credentials have met the recipient’s requirements and the CES Professional Report was issued to the recipient on September 27, 2023.

    CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.

    Customer Answer

    Date: 10/05/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******************************************

  • Initial Complaint

    Date:09/20/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello everyone, I am a Registered Nurse educated and trained in Brazil. My CGFNS ID: ******* and order number: *******.It has been 18 weeks now since my CES (Credentials Evaluation Service) status has changed for "ready for review". When I contact CGFNS the answer are always the same "Please allow additional time for this file to be reviewed". I paid $450,00 for the service. It has been 4 months of waiting. I hope you could assist to resolve this. Best regards.

    Business Response

    Date: 09/22/2023

    In response to the referenced complaint:

    ******************************* placed an order for a Credentials Evaluation Service (CES) Professional Report on March 19, 2023.  CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.

    The following are documents that have been received and reviewed:

    Certificate of Completion of Secondary School issued by Colegio *****, Brazil.  Deemed acceptable by the evaluator.

    License verification from Brazil.  Deemed acceptable by the evaluator. 

    Transcript from Centro Universitario ***** ** ****.  Deemed acceptable by the evaluator. 

    Please note that the evaluator has reviewed all documents.  The applicant’s credentials have met the recipient’s requirements and the CES Professional Report was issued to the recipient on September 20, 2023.   

    CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.

  • Initial Complaint

    Date:09/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i am doing the CES professional service with this company, my college and my nursing council have already sent all the necessary documents, the deadlines have passed and my process has not been finalized. I've been waiting for months since July 19, 2023 and I'm asking for my case to be looked at. kind regards *****

    Business Response

    Date: 09/21/2023

    In response to the referenced complaint:

    *********************** placed an order for a Credentials Evaluation Service (CES) Professional Report on April 21, 2023.  CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.

    The following are documents that have been received and reviewed:

    Certificate of Completion of Secondary School issued by Colegio ****** ************ ****** **********, Brazil.  Deemed acceptable by the evaluator.

    License verification from Brazil.  Deemed acceptable by the evaluator. 

    Transcript from Centro Universitario *** ******.  Deemed acceptable by the evaluator. 

    Please note that the evaluator has reviewed all documents.  The applicant’s credentials have met the recipient’s requirements and the CES Professional Report was issued to the recipient on September 20, 2023.

    CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed. 

  • Initial Complaint

    Date:09/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i am doing the CES professional service with this company, my college and my nursing council have already sent all the necessary documents, the deadlines have passed and my process has not been finalized. I've been waiting for months since July 24, 2023 and I'm asking for my case to be looked at.

    Business Response

    Date: 09/22/2023

    In response to the referenced complaint:

    ******* **********  placed an order for a Credentials Evaluation Service (CES) Professional Report on March 24, 2023.  CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.

    The following are documents that have been received and reviewed:

    Certificate of Completion of Secondary School issued by Escola Estadual ******* ******* de ******* ********, Brazil.  Deemed acceptable by the evaluator.

    License verification from Brazil.  Deemed acceptable by the evaluator. 

    Transcript from Centro Universitario ******** ** ****** ** ******- *********  Deemed acceptable by the evaluator. 

    Please note that the evaluator has reviewed all documents.  The applicant’s credentials have met the recipient’s requirements and the CES Professional Report was issued to the recipient on September 21, 2023.   

    CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.

  • Initial Complaint

    Date:09/18/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CES Order date: August 5,2023 Amount paid: 450 USD Order number: ******* It has been more than a month since the initial order, but the documents are still under review. They keep telling me to wait for 12 weeks for it to be finished. I am so disappointed that I paid that much money just to wait too long for the service to be finished. Please help. Thank you.

    Business Response

    Date: 10/02/2023

    In response to the referenced complaint:

    ******************************* placed an order for a Credentials Evaluation Service (CES) Professional Report on August 5, 2023.  CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.

    The following are documents that have been received and reviewed:

    Secondary School Diploma issued by *** **** ** *** ****** College-Cauayan, Inc., Philippines.  Deemed acceptable by the evaluator.

    License verification from Philippines.  Deemed acceptable by the evaluator.

    Transcripts from *** **** ** *** ****** College-Cauayan, Inc.  Deemed acceptable by the evaluator.

    The evaluator has reviewed all documents. The applicant’s credentials have met the recipient’s requirements and a CES Professional Report was issued on September 30, 2023.

    CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed. 

  • Initial Complaint

    Date:09/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for a credential Verification service from CGFNS. This was a re issue since CGFNS has all my documents from a previous application. The status changed to ready for issue. For 2 months now, I have been calling CGFNS and I keep getting the response that report will be issued it the next few days. Its been already two months. I am currently unemployed since I have moved to ********. I need CGFNS to issue this report so that I can get my license to work.

    Business Response

    Date: 09/29/2023

    In response to the referenced complaint:

    ********************************* placed an order for the Credential Verification Service for *** **** State-Reissue Report on July 18, 2023.  CGFNS International, Inc. is required by the *** **** State Department of Education to verify the authenticity of the applicant’s license validation and transcripts.

    The following documents have been received and reviewed:

    License verification from Ghana. Deemed acceptable by the evaluator.

    Transcript from Nursing and Midwifery Training College, *******-*******. Deemed acceptable by the evaluator.

    The evaluator has reviewed all documents and the report was issued to the *** **** State Department of Education on September 20, 2023. 

    We trust that this will address the applicant’s concerns and that the matter will be closed. 

    Customer Answer

    Date: 09/29/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *****************************************

  • Initial Complaint

    Date:09/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good morning, I registered with the CGFNS on 10/27/22, I prepared the documents and sent them where the last one arrived on 03/8/23 where they say that after the status is ready for review, there are 14 working days to evaluate the documentation and I am I've been waiting for my documentation to be finalized for almost 6 months. I send several emails to the CGFNS and the status remains the same, the worst thing is that my registration will expire on 10/27/23 for the amount of 420 dollars and if my documentation does not come out on their behalf I will have to pay a new fee. I ask for your help to resolve this problem. My CGFNS registration number is ******* and the tracking code for my documents sent are *************, ************* AND ************* Thanks.

    Business Response

    Date: 10/05/2023

    In response to the referenced complaint:

    ************************* ************************* placed an order for a Credentials Evaluation Service (CES) Professional Report on October 27, 2022.  CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.

    The following are documents that have been received and reviewed:

    Certificate of Completion of Secondary School issued by Escola Central de ***** ******* ******, Brazil.  Deemed acceptable by the evaluator.

    License verification from Brazil.  Deemed acceptable by the evaluator. 

    Transcript from Autarquia Educacional ** **** ******. Deemed acceptable by the evaluator. 

    Please note that the evaluator has reviewed all documents.  The applicant’s credentials have met the recipient’s requirements and the CES Professional Report was issued to the recipient on October 4, 2023. 

    CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.

    Customer Answer

    Date: 10/06/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***************************

    Customer Answer

    Date: 10/06/2023

    Good afternoon, my name is *************************** and I would like to inform you that my complaint against the company cgfns Internacional is being resolved. The company contacted me and is moving forward with the process. Complaint information: Complaint *********** Filing date:09/18/2023. Thanks

  • Initial Complaint

    Date:09/14/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June 2023, after my documents arrived to the US I paid 400$ for the expedite review service offered by the company. They requested further information from my university. On July 31st, the letter from my university arrived at CGFNS. Since then, even though I paid for the expedite review, which means my documents should be processed within 10 business days, CGFNS has not been transparent. My status hasn’t been updated until now. It says the documentation is still pending. It still hasn’t been processed. At first I was told it would happen within 14 business days. It’s been way over a month. Every time I reach out they tell me they made a request to locate the letter. But nothing changes. My application expires in February. I paid 400$ to make it go faster. I just wanted transparency and since I paid for it, I wanted my documents to be processed in a timely manner as promised. So far I’m still waiting without any concrete timeframe. I still don’t know when the letter will be processed and when my CES report will start being written.

    Customer Answer

    Date: 09/20/2023

    CGFNS fixed the problem and issued my final report today.

CGFNS International, Incorporated is NOT a BBB Accredited Business.

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