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Business Profile

Compliance Consulting

CGFNS International, Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Compliance Consulting.

Complaints

Customer Complaints Summary

  • 417 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to you with very disappointed about the error that occurred in my*** report. I need to submit an incident report as my *** report does not meet the ******* Mexico Board of Nursing education requirements,after issussed by CGFNS ,i discovered this error after applying NMBON portal ,and they confirm that my application was declined as my SES report does not meet requirements of USA education. -as CGFNS has more than 45 years experience in the field of credentials evaluation, valuation reports are accepted by all US.state-level regulators.( It is the responsibility of the CGFNS to be familiar with all the laws and regulations of the state that I was applying for ,and if there was incorrect or missed data or information .CGFNS must contact applicant or school to update this error ,not issue report and stat that statement of Comparability Nursing Program .3- Credentials Evaluation Service (***) Professional Report should be meets the specific requirements of individual state boards of nursing, should be geared towards the requirements of the report recipient that I have designated and chose it to determine comparability of a credential educated outside of the ************* As CGFNS has more than 45 years experience in the field of credentials evaluation.1- Get an incomplete and not comprehensive report, Not appropriate for application submission as provided SES report does not meet the ******************** standards.2 2- New Mexico Board of Nursing has been denied my license application.3- Lost unrefunded *** fees without getting the appropriate SEC report.4- Lost unrefunded NMBON application fees as NMBON didnt approve the application and declined it due to incomplete *** report.-5- I paid money and didnt benefit from the *** report service.

    Business Response

    Date: 01/10/2025

    Dear Mr. ******* *******:

    Attached is our response to the complaint.

    Sincerely,

    ***** ******, JD
    Director of Standards
    CGFNS International, Inc.
    *****************************
    **********************
    Phone: **************
    E-mail: ************************************************************
    Website: ****************************** 

  • Initial Complaint

    Date:11/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Credentials Evaluation Services (***) from CGFNS on July 9, 2024 paying USD *****. All documents they requested were submitted by August 11, 2024. The company promised the *** to be completed between 8 - 12 weeks of receiving all required documents. I have spent a lot of additional money and asked many people for help in sending the documents directly from the institutions and the licensing body in ******** given the security and other changing circumstances. After going through all that trouble and spending money, I am yet to receive my *** reports after almost four months. On September 9, 2024 I received a communication saying CGFNS has contacted the licensing authority for authentication. However, I have confirmed from the licensing authority that they were not contacted about my documents yet. I called CGFNS multiple times in the last three months (Including last week) and their customer ********************** confirmed to me they haven't contacted anyone yet. My attempts to understand why they have not taken any step to authenticate my license were unsuccessful. I asked to speak or get in contact with a supervisor or the responsible department and I was denied.I am frustrated that they have taken more than four months to do the ***. They have also sent me a false and misleading information saying they contacted the licensing body when they know they did not. They have not done anything to authenticate my licensing for over three months and they keep telling me to wait. I am kindly asking CGFNS to do what they have to do to authenticate the license soon and give me my *** as it is the only thing delaying my licensure and potential to work and earn income.

    Business Response

    Date: 11/25/2024

    Dear Mr. ******* *******:

    Attached is our response to the complaint.

    Sincerely,

    ***** ******, JD
    Director of Standards
    CGFNS International, Inc.
    *****************************
    *********************
    Phone: *************
    E-mail: ************************************************************
    Website: ****************************** 

    Customer Answer

    Date: 11/26/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** *****

  • Initial Complaint

    Date:11/19/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business refused to delete my account and keep saving my sensitive personal information including passport, transcripts, etc. I request full deletion of my account. ********************** ID: *******

    Business Response

    Date: 11/22/2024

    Dear Mr. ******* *******:

    Attached is our response to the complaint.

    Sincerely,

    ***** ******, JD
    Director of Standards
    CGFNS International, Inc.
    *****************************
    **********************
    Phone: **************
    E-mail: ************************************************************
    Website: ****************************** 

    Customer Answer

    Date: 11/25/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    Song 

  • Initial Complaint

    Date:11/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased CES report at CGFNS last Oct. 21, 2024. At first they responded quick.After some time they asked some documents to be submitted and I complied to it.Every inquiries I made I received different responses. I asked them to call the attention of the evaluator but it seems that they are not doing it. They have asked me to send the document through mail or courier where in fact all documents are sent through their portal. It does not make sense at all. I find it very frustrated the fact that i paid almost $500 for the services i purchased from them but they are not efficient and the customer *********************** is very poor.I would to bring the attention of the future customers for this so they can be aware of the poor services they offer to the public.

    Business Response

    Date: 11/20/2024

    Dear Mr. ******* *******:

    Attached is our response to the complaint.

    Sincerely,

    ***** ******, JD
    Director of Standards
    CGFNS International, Inc.
    *****************************
    *********************
    Phone: *************
    E-mail: ************************************************************
    Website: ****************************** 

  • Initial Complaint

    Date:10/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need your help. My application began on May 20, 2024, and after a month, the necessary documents were received and processed. June 17, 2024 expedited services were offered, and I accepted without hesitation. My lengthy process begins instead of the 10-day process, which I think is misleading. They requested clarification on some dates on the high school graduation and college transcript, which my school did, and then I learned that my evaluator was on vacation and hadn't finished her report for expedited processing. On July 8, I was assigned a new evaluator who sent a question about a program on my transcript. The school replied and resolved it, but they sent another set of questions as soon as they confirmed the email was received. Why are they not sending all questions at once? They seem to be pre-made questions so they can delay the process and blame the school for the expedited process that wasn't fulfilled, costing me $425. My school sent them another letter about hours on July 22, and on August 5, I kept emailing them if they received the clarification, but no response. Aug 19, 3 weeks after my new evaluator emailed me, they email me that her manager was unhappy with my school's answers and send email on Aug 14, without telling me. Here goes another waiting game. Quickly forward Finally, my school responded on September 11. While writing this letter on October 6, I haven't heard from them except for the email's "Thank you for contacting CGFNS International" excuse. We've forwarded your concerns to the right department. Please wait for an update and check your Connect account periodically. All I want is for them to prioritize my application because I used the expedite process. What breaks my heart is that on August 23, after our graduation, my classmate told me her CES was issued, even though she never used it. Her program was same to mine her CES went smoothly from May to August.

    Customer Answer

    Date: 10/08/2024

    Why didn't my classmate undergo this extensive processing for her CES? That's why I feel there is bias going on. That's why I included some screenshots of her CES results. 

    Business Response

    Date: 10/11/2024

    Dear Mr. ******* *******:

    Our response to the complaint is attached.

    Please let us know if you have any questions.

    Sincerely,

    ***** ******, JD
    Director of Standards
    CGFNS International, Inc.
    *****************************
    *********************
    Phone: *************
    E-mail: ************************************************************
    Website: ****************************** 

  • Initial Complaint

    Date:10/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,My name is ******** Bezerra ******* and I hired the company CGFNS to do the revaluation of my brazilian nursing degree in ***************** on March 07, 2024. My CGFNS ID is: ******* I paid the *** issuance service fee ($485 - Order Number: *******) and all documents were sent to the CGFNS as requested by the CGFNS.The documentation was sent for the first time on March 22 and wasn't accepted due to the lack of part of the documentation. The correct documents were sent on June 15 (see the tracking number:*********************************************************************** )CGFNS informed us of the need to verify the university's signature. They said they would send a letter and an email to the university to get this verification, but until now, the university hasn't been contacted. The University didn't receive the email or letter from CGFNS. I already sent some emails to CGFNS informing them that the university didn't receive but, in the last 3 months, they only asked me to wait.I would like the BBB to help me resolvethiscase. CGFNS is a terrible company. Customer ********************** is horrible. They never meet deadlines, and have the most expensive service in ***************** forthispurpose.

    Business Response

    Date: 10/09/2024

    Dear Mr. Anthony Distler:

    Attached is our response to the complaint.

    Please let us know if you have any questions.

    Sincerely,

    Jason
    Wessel, JD
    Director
    of Standards
    CGFNS
    International, Inc.
    3600
    Market Street, Suite 400
    Philadelphia,
    PA 19104
    Phone: (215)
    222-8454
    E-mail: [email protected]
    Website: www.cgfns.org 

  • Initial Complaint

    Date:08/31/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi dear officer, Hope you are having a great day! This is ** and placed an order for CES at CGFNS at Feb 8, 2024, and it has been 7 months past but the order is still waiting for authenticating my transcript from ***************************************. I understand it will be troublesome and difficulty to contact with my school professors from the other side of Pacific ocean, but still it seems has no progress in my order status for 7 months. I contacted with my nursing school professors, who told me they have not been contacted and got no emails from CGFNS. I have placed a **** Screen order from CGFNS, which got completed and certificated in 2022, based on CGFNS e-Save policy, they should have all files needed for CES in the database. I could understand they are cautious and want to re-authenticate my school transcript, but I have emailed them 3-4 times over the past several months and provided them an official email address, which my nursing school professors will check it out and respond more promptly, to facilitate the process. However, I got no updates afterwards for all the times. Now it has been 7 months past, would you please help me and solve the problem, to urge CGFNS getting my transcript authenticated and my CES certified. That will be so very much appreciated! Many thanks again and have a blessed day! **

    Business Response

    Date: 09/11/2024

    Dear *********************************,

    Attached is our response to the complaint.

    Please let us know if you have any questions or concerns.

    Sincerely,

    ***********************, JD
    Director of Standards
    CGFNS International, Inc.
    *****************************
    *********************
    Phone: *************
    Website: www.cgfns.org 

     

    Customer Answer

    Date: 09/15/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is hardly satisfactory to me. Since I placed the order at Feb, and CGFNS did not reach out to my nursing school professors via email until Sep, which makes me really upset about their working efficiency. 

    However, I really appreciate your help, without which the CGFNS will not contact with my nursing school professors promptly. Hope CGFNS could finish their job soon, and many thanks again for your efforts, time, as well as your kindness. 

    Have a wonderful day, 
    Regards,

    ***********


  • Initial Complaint

    Date:08/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October ******* I purchased a verification credential with CGFNS for $385.00 My ID# *******. Since then I uploaded and ***** all requested documents.The School also sent by *** courier all documents. For the past two years I placed calls to ***** every month or every two weeks seeking answers why my file is still not completed properly. December 2023 was advised by ************************ that CGFNS sent an empty file to Newyork State Department on May ****** June 13, 2024 CGFNS requested proof of signature from the University, since then the school sent 3 verifications to CGFNS, their excuses that they cannot verify the school email, while Newyork State advised me to have the University sent them documents by email which was received without any issue. January 2024. I did contacted Newyork State I was advised that no documents never entered into my file. January 2024 place called to ***** and spoke to supervisor (******) she confirmed that all documents was sent to the ************************. Since January 2024 placed call to ************************ every two weeks just following up status of my application. Newyork State discovered that CGFNS refused sending them all documents that I provided to them, Newyork State advised me to sent them the documents myself by email and Mail. Which I did.The University and I sent all documents to CGFNS and Newyork State Department.August 16, 2024 placed call to ***** spoke to supervisor (******) advised her that August ******* I received an email from ************************ stated from January 2024 Newyork State never received any documents for my file from CGFNS.I am an adjuster for insurance company and an investigator for the past 8 years settling claims. I will investigate what's going on and requested compensation due to negligence and this company is scamming students. All documents are uploaded

    Business Response

    Date: 09/02/2024

    Dear Mr. ******* *******:

    Our response to the complaint is attached.

    Please contact us if you have any questions.

    Sincerely,

    ***** ******, JD
    Director of Standards
    CGFNS International, Inc.
    ********************************************************************************************************
    Phone: *************
    E-mail: ************************************************************
    Website: ****************************** 

    Customer Answer

    Date: 09/07/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 22156583

    I am rejecting this response because:I did attached the email that New York State, stated to have ***** sent all the documents. 


    Regards,

    ******** *****








    Business Response

    Date: 09/12/2024

    Dear Mr. ******* *******:

    Attached is our response to the second complaint (i.e., the rejection of our first response).

    Please let us know if you have any questions or concerns.

    Sincerely,

    ***** ******, JD
    Director of Standards
    CGFNS International, Inc.
    *****************************
    *********************
    Phone: *************
    E-mail: ************************************************************
    Website: ****************************** 

  • Initial Complaint

    Date:08/09/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB,I am *********************** a CGFNS applicant. My CGFNS ID is : ******* I applied for *** re-issuance on 8th August, 2024. Prior to now, I had previously applied for same report which was issued with 12 months validity. Following the expiration of the previous report, I have now applied for re-issuance.I writing you to kindly assist me to expedite the the *** re-issuance. I have paid the applicable fee. Your kind assistance in this matter will be greatly appreciated. Should you desire to contact me my contact details are:Email: ********************* Mobile: *************.I look forward to your feedback.

    Business Response

    Date: 08/22/2024

    Dear *********************************:

    Attached is our response to the complaint.

    Please contact us if you have any questions or concerns.

    Sincerely,


    ***********************
    Director of Standards
    CGFNS International, Inc.
    *****************************
    *********************
    Phone: *************
    E-mail: **********************************
    Website: www.cgfns.org 

  • Initial Complaint

    Date:08/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear reader,I am writing to file a complaint regarding monopolistic practices and questionable service quality for foreign-educated nurses seeking U.S. licensure. I have faced the following issues:Monopolistic Practices: CGFNS International is the only available service, leaving no alternative but to comply with their high fees and procedures.Exorbitant Costs and Poor Responsiveness: I paid $485 for the Credentials Evaluation Service (***) report but experienced delays and lack of responsiveness. The high fees are not justified by the service provided.Unjustified Additional Fees: After obtaining my nursing license in *************, I moved to ******** and was required to pay an additional $425 for the Credential Verification Service (***) report, despite already paying for a comprehensive *** report. CGFNS claimed the *** report is different and cannot be shared with other institutions, which appears to be a tactic to impose additional charges without clear justification.Lack of Transparency: When I sought clarification, CGFNS shifted responsibility to the New York Board of Nursing without providing a detailed explanation of why the *** report was insufficient for my licensure transfer.As an immigrant nurse who spent over two years obtaining a U.S. nursing license, I find this treatment unfair and discriminatory. It is unreasonable to charge the same amount for transferring an existing license as for an initial evaluation. *********************** practices place undue financial and emotional strain on foreign-educated nurses.I urge the BBB to investigate CGFNS International's practices and address the following:Monopolistic control over the credentialing process for foreign-educated nurses.High and unjustified costs of their services.Lack of transparency and responsiveness.Thank you for your attention to this issue. I look forward to your response and assistance in resolving this matter.Sincerely,

    Business Response

    Date: 08/21/2024

    Dear *********************************:

    Attached is our response to the complaint.

    Please contact us if you have any questions or concerns.

    Sincerely,

    ***********************
    Director of Standards
    CGFNS International, Inc.
    *****************************
    *********************
    Phone: *************
    E-mail: **********************************
    Website: www.cgfns.org 

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