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Business Profile

Compliance Consulting

CGFNS International, Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Compliance Consulting.

Complaints

Customer Complaints Summary

  • 417 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to get ICD to complete my equivalency report of foreign credentials for months, dating back to March. Nothing ever, EVER, gets done. Absolutely no progress and very little communication unless I write first. My university sent the necessary transcripts, and they were received by ICD. For some reason, nothing is ever accomplished. The business operates like a scam operation--it takes your money and then strings you along with no progress at all. ICD continues to claim they are waiting for more details. What other details? The official transcript was sent from the registrar's office, and ICD has possession of it. What's the issue? Never again will I ever use this company, nor will I ever refer anyone to this business. Awful customer **********************!

    Business Response

    Date: 08/19/2024

    Dear *********************************,

    Attached is our response to the complaint.

    Please contact us if you have any questions.

    Sincerely, 

    ***********************
    Director of Standards
    CGFNS International, Inc.
    ********************************************************************************************************
    Phone: *************
    E-mail: **********************************

  • Initial Complaint

    Date:07/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On going issues with communication - Letter attached outlining problems due to character limit. Summary: Charged additional $485 for CES course. I had completed CP on their advice, instruction and literature and when it came to submitting to board suddenly it was not accepted despite the fact I have been informed it was approved and would be sent. This has led to delay in licence, delay in employment, loss of potential earning as well as significant additional expense to me. I wish to formally challenge the communication, I checked if CP was accepted prior to submission and twice further on completion. I also clarified the submission letter prior to requesting ( at additional $125 to original request) and was instructed to submit this and it would be sent to the board. I chased for update, and had phone call at 0400am in the morning to tell me CP not accepted by HI BON, Challenged this as 3 weeks prior was informed it was and did as instructed. Also BON website instructs it as accepted. Have been forced to pay additional fee for CES as CGFNS refusing to investigate appropriately and I cannot have further delay into licence as this is costing me potential earnings. Seeking refund of additional service as CP was completed on their instruction which I have attached clarification and evidence of. They are refusing to take accountability for their failings,

    Business Response

    Date: 08/14/2024

    Dear *********************************:

    Our response to the complaint is attached.

    Please contact us if you have any questions.

    Sincerely,


    ***********************
    Director of Standards
    CGFNS International, Inc.
    ********************************************************************************************************
    Phone: *************
    Website: www.cgfns.org 

  • Initial Complaint

    Date:07/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is *********************** *****************************, CGFNS ID *******. I started my process with CGFNS on August 10, 2023. My first *** was issued on December 14, 2023. On January 9, 2024, CGFNS requested the University to send the *** form via mail and email. On January 22, 2024, my university sent the required documents. During the period from January 30, 2024 to April 22, 2024, there were several exchanges of messages with the CGFNS regarding an update on the case, and always with justifications that the message would be sent to the responsible sector, or that it was being evaluated, with long deadlines for evaluation.On April 23, 2024, I followed up on the *** and was told documents were sent to the university on February 4, 2024. On April 24, 2024, I notified CGFNS the university resent all documents on April 19, 2024. CGFNS replied, asking me to wait for processing without specifying duration. On May 2, 2024, after contacting the New *********** I informed CGFNS the board was waiting for the university's documents. CGFNS replied with the same message from April 24. On June 20, 2024, I emailed CGFNS about the ***, and the university registered with the **** but my name was not in their system. On June 21, 2024, CGFNS replied the *** could only be resolved via email. I replied the last *** was sent on April 19, 2024, with no feedback. On June 23, 2024, CGFNS said my transcription was complete and my status would no longer be updated. I questioned CGFNS about the pending items on my dashboard. On June 24, 2024, they said they sent a letter to the university on May 18, 2024, which the university never received. On July 3, 2024, I asked how this pending issue would be resolved, noting it had been almost *********************************************************** the end, the process is nearing one year. An issue appears on my profile, and I want it resolved. Everything CGFNS asked for was sent by the college, and I have no effective answers. How will this case be resolved?

    Business Response

    Date: 08/02/2024

    Dear *********************************:

    Attached is our response to the complaint.

    Please let us know if you have any questions.

    Sincerely,

    ***********************
    Director of Standards
    CGFNS International, Inc.
    ******************************************************
    Phone: *************
    Website: www.cgfns.org 

  • Initial Complaint

    Date:07/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is upsetting regarding CGFN's CES; I requested a CES expedite report on June 17th, and it has been nearly a month. I emailed them on June 28 and received a response on Monday, July 1, stating that the team is evaluating the transcript, so I just waited because it was already under evaluation. On July 8, I email my evaluator, surprised to learn that she is on vacation. How fortunate I am. That day, it was changed to ready for submission and hopping is already done on evaluation, but later that day, to my astonishment, it was changed again to waiting for documents, wait with new evaluator, and requirements. This is really aggravating because each evaluator has their own set of standards, and there is no standard necessary documentation. Why will the evaluator assign not finish the task if they intend to take a vacation? And here we go again; there is a new evaluator with a set of new requirements. I hope this issue is resolved so that there is no redundancy of documentation required.

    Business Response

    Date: 07/12/2024

    Dear *********************************:

    Attached is our response to this complaint.

    Please contact us if you have any questions or concerns.

    Sincerely,

    ***********************
    Director of Standards
    CGFNS International, Inc.
    ********************************************************************************************************
    Phone: *************
    E-mail: **********************************
    Website: www.cgfns.org 
    CGFNS International is an NGO with Consultative Status to the United Nations

  • Initial Complaint

    Date:07/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,Since November 2022 I have been dealing with CGFNS and I have already had to pay for another validation because the one I purchased in November 2022 expired due to their delay in completing the service.Since May 9, 2024, my university has sent the missing document to complete the service called ***.This document was enough for them to complete my process.However, after several contacts they continue to delay completing the service. First they say that you need to wait 15 working days to analyze the documents and then they say that there is no set time. Today it has been almost 2 months since they received the *** and they have not yet completed issuing my validation.I request BBB's assistance in delivering the contracted service, as CGFNS already has all the documents to complete the service.I also request that in addition to completing the service, $225 be refunded to me. Due to the CGFNS delay, I had to purchase the service extension again. Since it is not my fault, I request a refund.

    Business Response

    Date: 07/19/2024

    Dear *********************************:

    Attached is our response to the complaint.

    Please let me know if you have any questions or concerns.

    Sincerely,

    ***********************
    Director of Standards
    CGFNS International, Inc.
    ********************************************************************************************************
    Phone: *************
    Website: www.cgfns.org 

  • Initial Complaint

    Date:06/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have yet to receive any updates regarding my CES evaluation application.On June 17, I requested the expedited process in the hope that it would enhance my application; however, this did not occur. The analyst and the registrar of my school have exchanged emails, and they remain dissatisfied with the situation. The group was in the process of reviewing and contemplating the *** until the most recent email I received. I am frustrated by the fact that the CGFNS website, which serves as a communication link between us and enables you to monitor the progress, has not been updated since the most recent email they sent me.

    Business Response

    Date: 07/12/2024

    Dear *********************************:

    Our response to this complaint is attached.

    Please contact us if you have any questions or concerns.

    Sincerely,

    ***********************
    Director of Standards
    CGFNS International, Inc.
    ********************************************************************************************************
    Phone: *************
    E-mail: **********************************
    Website: www.cgfns.org 
    CGFNS International is an NGO with Consultative Status to the United Nations

  • Initial Complaint

    Date:06/19/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im a medical laboratory technologist, certified as ASCPi(MLS) from ******** CGFNS ID ( ************* months I have paid a lot of effort to complete my required documents as stated in my CGFNS dashboard, but now I have a strong obstacle.As you know the war in ***** which started 15/4/2023 caused a sever damage in the governmental system, consequently a huge displacement happened to people and the universities . For your information I am currently working as a medical laboratory technologist in ************************* which is located in ***** since January 2005. These laboratories are CAP accredited and undergoing with JCI protocols.According to CGFNS rules and the attached emails ( CGFNS International Contact Us Question - Confirmation #******* ) and ( CGFNS International Reply to Contact Us Question - Confirmation #*******) .which sent by them after I explained to them my situation, I should get my CGFNS certificate as I have completed all the required documents. This certificate will help me to settle down with my kids and start a bright future for them as soon as possible.Previously, when I explained to them my situation they asked my for one verification at least from the ministry of health or higher education. Furthermore, the documents which recieved from the National council for medical and health professions is representing the ministry of health in ***** as they said in the attached email, but now they are still asking me for the documents from university.Please help me to get my CGFNS as soon as possible.

    Business Response

    Date: 06/25/2024

    Dear *********************************:

    Our response to the complaint is attached.

    Please let me know if you have any questions.

    Sincerely,


    ***********************
    Director of Standards
    CGFNS International, Inc.
    ********************************************************************************************************
    Phone: *************
    E-mail: **********************************
    Website: www.cgfns.org 
    CGFNS International is an NGO with Consultative Status to the United Nations

    Customer Answer

    Date: 06/26/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *****************************

  • Initial Complaint

    Date:06/16/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm outraged by the delay in the services provided by CGFNS. This organization charges relatively high fee for documentation and still requests a 180-day processing time?? I need a document, CVS, to endorse my nursing license for the state of **, where I currently reside, and I need to start working urgently, since my husband's salary is not enough to cover our household expenses.The document (Cvs) cost 425$, fully paid in June 5th, and I am still waiting for it.I feel frustrated because, given the price, the delivery process should be faster.

    Business Response

    Date: 06/20/2024

    Dear *********************************:

    Our response to the complaint is attached.

    Please let us know if you have any questions.

    Sincerely,


    ***********************
    Director of Standards
    CGFNS International, Inc.
    *******************************************************
    Phone: **************
    E-mail: **********************************
    Website: www.cgfns.org 
    CGFNS International is an NGO with Consultative Status to the United Nations

    Customer Answer

    Date: 06/22/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***************************

  • Initial Complaint

    Date:06/15/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid the Credential evaluation Service july 2023, they are received my school documents August 2023 and license documents sep 2023, january 2024 they sent a new document (RFA) by post mail and email address to my school when they asked for three outhorities signatures and the school seal , my school fill in the document like they ask and send by email, after long time i never see change in my online application, i sent a message for them, the answer is: we are not received, my school resent the document by mail post and email address in march, in april no change in my application, i asked again what going on, they said to me ive to wait for 8-10 weeks, after 10 weeks they said to me the document dont have the seal of the school, my school resend by email for them but no answer about, but they are style asking my school about the transcript validation form received August 2023, Im so confuse with them i dont know what to do and please i need your help.

    Business Response

    Date: 06/19/2024

    Dear *********************************:

    Our response to the complaint is attached.

    Please let me know if you have any questions.

    Sincerely,

    ***********************
    Director of Standards
    CGFNS International, Inc.
    ******************************************************
    Phone: *************
    E-mail: **********************************
    Website: www.cgfns.org 
    CGFNS International is an NGO with Consultative Status to the United Nations

    Customer Answer

    Date: 06/20/2024

    Hello,

    I want to thank you s much for your suporte and your help to resolve my case with CGFNS in a few Day, im so thinkfull with your suport, now everything is ok i've my service complete with them . Thank you again

    Customer Answer

    Date: 06/30/2024

    Hello BBB,

    I would like  to thank the ************ **************** for interceding on my behalf with CGFNS, and resolve my case in a few day.I have finally reviewed the response made by busness in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you so much for your support and your help. 

  • Initial Complaint

    Date:06/05/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Name is ***** ******************************************* ****, DOB August, 28 1987. CGFNS ID ********* hired CGFNS on April 27, 2024, to recognize my nursing degree in *****************. I paid $660 for the service. My Order Number is ******* .After making the payment, they informed that a company called DataFlow would verify my nursing diploma from ******. They said that ******** would check if the diploma was real, so that we could later start sending the documents. Documentation was sent from my university, which is called Centro Universitario Catolica Do Leste ***************. I sent the nursing degree and transcripts. 1 week later I received an email informing me that they needed documentation from another university called ***********************************. I informed them that I did not know what this university was about and sent them an email informing them of the error. This email was sent on April 24, 2024. They informed us that it was indeed wrong and that they would check. It's been almost 2 months and I'm still waiting for them to correct the pending documentation in my registration. I have already sent all my documentation from my university, but the pending issue that appears in my system is from another university and to date no one has managed to remove the pending issue.I need the BBB to help me resolve this issue with the company CGFNS, as my process is being stopped due to problems in their system and they have not been able to resolve it to date.

    Business Response

    Date: 06/19/2024

    Dear *********************************:

    Our response to the complaint is attached.

    Please contact me if you have any questions.

    Sincerely,

    ***********************
    Director of Standards
    CGFNS International, Inc.
    ******************************************************
    Phone: *************
    E-mail: **********************************
    Website: www.cgfns.org 
    CGFNS International is an NGO with Consultative Status to the United Nations

    Customer Answer

    Date: 06/20/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** ******************************************* ****

CGFNS International, Incorporated is NOT a BBB Accredited Business.

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