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Business Profile

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Snipes USA

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Snipes USA's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Snipes USA has 81 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Snipes USA

      2030 Byberry Rd Philadelphia, PA 19116-3016

    • Snipes USA

      3737 Branch Ave Spc 2510 Temple Hills, MD 20748-1405

    • Snipes USA

      101 E Olney Ave Philadelphia, PA 19120-2421

    • Snipes USA

      1556 Chester Pike Spc F-1 Eddystone, PA 19022-1338

    • Snipes USA

      417 South St # 421 Philadelphia, PA 19147-1532

    Customer Complaints Summary

    • 388 total complaints in the last 3 years.
    • 67 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/26/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is BARELY satisfactory to me. 

      Regards,

      Rahin Islam

      Business Response

      Date: 12/31/2024

      This customer was issued a refund for their order on Dec. 24, 2024, at 9:58AM

    • Initial Complaint

      Date:12/24/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase for Christmas that wa split into several packges. One of the packages was not delivered. Upon looking up the *** status, it stated the order was damaged and discarded and *** had informed the company. There is not live person to speak with. I have sent several emails to get the item resent or a refund. No one has contact me and I only get autmated emails telling me the damaged and discarded status that *** has stated. It seems there is not a live person to read the *** message because the reply emails states the package was damaged and discarded but does not tell me the money will be refunded.

      Business Response

      Date: 12/31/2024

      This customer was issued a refund for the damaged item on Dec 26. 2024, at 10:36AM

    • Initial Complaint

      Date:12/21/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ******* ******

      Snipes USA website to make the purchase *************************************** However, when entering their information the location which I was to pickup my item did not appear. This store is a national sneaker store and this behavior is unacceptable. Also, I looked on my bank statement and it list as Bensalem, ** as the location where the money was deducted from-if that helps.

      Business Response

      Date: 12/26/2024

      We have two options displayed at our checkout.

      Ship to Store is a secure way to receive your package(s). The item has to be shipped to the location of your choice which requires you to still pay the shipping fee if you do not meet the free shipping requirements. Processing time is 3-6 business days plus standard shipping.

      Buy Online Pick Up In-store is same-day or next-day pickup. The item is already at the location of your choice and does not have to be shipped there. Therefore shipping fees are not included in the total price.

    • Initial Complaint

      Date:12/18/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ****** ******** and I placed an order on December 2, 2024 on the SNIPES website and the order # (SNP15086348)that totaled $137.18 it had two items in it, it was split into two shipments and only one item was delivered the other item has still not been delivered. My card was charged for two pair of sneakers and I would like a full refund of the amount of $68.59 for the second pair of sneakers that I never receieved. I am having a problem withShipment: 1ZY45F73YW98733483 Tracking linkShipping Status: Problem with DeliveryLast Shipping Update: The package has been rescheduled for a future delivery date.Last Updated: Dec 05, 2024, 5:34 AMContents: AIR ******* *** 1 BG FIR/BRIGHT MANDARIN-WHITE-VAPOR GREEN, Size: 6Y, Quantity: 1 Thank You,****** ********

      Business Response

      Date: 12/19/2024

      Hello.

      This customer was issued a refund for the missing pair of sneakers.

    • Initial Complaint

      Date:12/05/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***** *****

      Business Response

      Date: 12/09/2024

      Hello.

      This case was resolved via email on 12/6/2024.

    • Initial Complaint

      Date:11/06/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made purchase of a ******** ****** 14 pair of shoes. My size was available. I made the purchase, I paid and they sent me a confirmation email and confirmation number for my order. only to cancel it a few days later and send me a 30% off code with exclusions to purchase something else from the brand/ business store or website.

      Business Response

      Date: 11/08/2024

      Hello.

      Unfortunately, due to technical issues we had to cancel this order. At this time, the only resolution we could provide was a 30% promo code.

    • Initial Complaint

      Date:10/21/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online store pick up for som **** BRAND Airmax 90 for a gift for my niece birthday. when she takes them home the older kids say these shoes are FAKE upon deeper inspection to the quality of the stitching the brown foam thats in the tongue of the shoes that peaks through the white Im like I know **** is not producing this quality of shoe.. Its very upsetting for a whole company to deceive and just take my money and give me fake product without telling me Im receiving a replica/ Fake item the shoe box was also already damage Im not a sneaker person but my older kids are I dont want to exchange for another ********* shoe and if I can ****** something legally Im definitely going to find out cause this should be illegal for a company to deceive and take peoples money. These are definitely not real Nikes. They were priced on sell just like all the REAL shoe stores ******** , ********, Footlocker they were just all OOS. This company knows what they are doing thats why they only offer store credit or exchange and need to be closed down

      Business Response

      Date: 11/14/2024

      Snipes sells authentic shoes and clothing. We are proud to be an official authorized retailer for all brands we sell including ****, Jordan, Adidas, Timberland, The North Face, New Balance, and many more. 

      We can issue a prepaid shipping label for return so the customer can receive a full refund.

    • Initial Complaint

      Date:10/15/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 22426083

      I am rejecting this response because:They are now playing games I will just file a civil case because its showing that a package was delivered but when I got to my door it was nothing there out of all 4 pair of shoes I ordered from them how am I only missing the last pair when I tracked the package it tells me that the package was left at the front door I live in ************** Public housing Projects so if they delivered this why didn't anyone knock on my door to at least let me know something was there I am filling a police report as well I'm out of my money and my shoes if I would have known this about ********************** I would have went into the store this is bad for business and yes I replied to the persons email thinking that I would receive my stuff the next day and to my surprise I didn't get anything 


      Regards,

      ******* *****








      Business Response

      Date: 10/16/2024

      Hello. 

      A refund can not be issued as the tracking information says: Your shipment
      1ZY45F73YW90006890 - Estimated delivery
      Tomorrow, October 17 by 7:00 P.M.

      Business Response

      Date: 10/17/2024

      Hello,

      Please refer to the attachment. This case was resolved.

      If this customer still does not wish to their purchase and it is not a release or final sale item, they can refuse the package upon delivery, or return the purchase within 30 days of shipment for a full refund.

      Customer Answer

      Date: 10/16/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 22426083

      I am rejecting this response because:My order was placed on 10/08/2024 because there is no other way to contact customer service besides emailing them I been asked for a refund they only shipped them out after I contacted the BBB they told me it was no way for me to have my money returned to me this company is playing games its no way I've waited this long and even after I told them I didn't even want the shoes anymore they still don't wanna return my money 


      Regards,

      ******* *****








      Business Response

      Date: 10/22/2024

      Hello *******,

      After looking into your account, I can see that you have reported multiple missing packages. Although we only offer one courtesy refund, we have refunded order SNP14261568 in the amount of $169.60 and order SNP14265050 in the amount of $127.19 after the shipping carrier has confirmed both packages were delivered. 

      Unfortunately, Snipes USA is not liable for a package after it has been marked as delivered to the address on file. This means that Snipes USA would not be liable for a lost or stolen package after it has been delivered. We will only reimburse for a missing package if the carrier was unable to deliver the package due to an error or an exception. For this reason, we are unable to issue a refund for this purchase. I recommend filing a chargeback with your financial institution. 

      Customer Answer

      Date: 10/23/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ******* *****

    • Initial Complaint

      Date:10/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 22409454

      I am rejecting this response because:

      The company asked for pictures which were the same ones I sent to the bbb and I have not received any further response.  I reiterated to them that these shoes are fake and that I do not want the shoes.  With their current policy stating that the box and shoes have to be in good condition to get a refund.  However, I cant get a refund when I received already with a damaged box. If they agree to take the shoes back and box back AND full refund of my money, then I will be satisfied .
      Regards,

      ********* *******-******








      Business Response

      Date: 10/11/2024

      Snipes sells authentic shoes and clothing. We are proud to be an Official Authorized Retailer for all brands we sell including ****, ******, ******, **********, The North Face, New Balance, **** ***** ******, and many more.

      An agent reached out to this customer to rectify the situation.

      Business Response

      Date: 10/15/2024

      A representative reached out to this customer via email. 

    • Initial Complaint

      Date:10/10/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]



       Complaint: 22405351



      I am rejecting this response because: Yes, I would like to escalate this to the store’s district manager. Since we still have the box, could they scan it to confirm it was purchased there? Also, does the store have anywhere in their inventory records that they had a size 10 and 12 timberlands with no mates left in their inventory?





      Regards,



      Whitney Tutt
















      requesting a replacement for the size 10 so we can have two size 12s which is what we paid for.

      Business Response

      Date: 10/10/2024

      Hello,


      Without the original receipt or e-receipt, the store will not be able to retrieve the transaction information to process the return/exchange. We can escalate this inquiry to the store's district manager but it does not guarantee the product will be accepted back.

      Business Response

      Date: 10/11/2024

      This inquiry has been escalated to the District Manager.

      Unfortunately, customer service is not able to answer and in-store inventory questions.

      Customer Answer

      Date: 10/14/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]



       Complaint: 22405351



      I am rejecting this response because: Issue is not resolved. At this point we're out of $90 due to the store's mistake that they won't take responsbility for.





      Regards,



      Whitney Tutt
















      Business Response

      Date: 10/15/2024

      The District Manager reached out to this customer and said this case was resolved.

      Customer Answer

      Date: 10/16/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 22405351, and find that this resolution is satisfactory to me. Thank you so much. The district manager was so kind and helpful. I greatly appreciate it.



      Regards,



      Whitney Tutt


    Snipes USA is NOT a BBB Accredited Business.

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