Complaints

This profile includes complaints for Rite Aid Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rite Aid Corporation has 773 locations, listed below.

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• 

  Rite Aid Corporation

  1200 Intrepid Ave Ste 2 Philadelphia, PA 19112-1230

• 

  Rite Aid

  140 Englar Rd Westminster, MD 21157-4858

• 

  Rite Aid

  46 Allenstown Rd Allenstown, NH 03275-1809

• 

  Rite Aid Corporation

  679 Central Ave Dover, NH 03820-3402

• 

  Rite Aid Corporation

  51 S Main St Newport, NH 03773-1810

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I made appointments on the Rite-Aid website today, filled out all the online forms, drove to the designated store and were then told by the pharmacy that they do not have the vaccine. The website needs to be fixed so that it is not making appointments when a vaccine is not available. It's super inconvenient and annoying to make an appointment and arrive to find out it's not available.

  Business Response

  Date: 07/28/2023

  We are sorry to hear about your recent experience at this location. To assist further, we would need more information. A representative from the Customer Care department will be reaching out to you for further assistance.  

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order on RiteAid.com on 6/15/23. Please refer to Order #*********. Order was for a quantity of two (2)**** ******** Rejuvenating Facial Oil - 0.5 fl oz. I was charged a total of $60.90. I received only 1 **** ******** Rejuvenating Facial Oil. I contacted customer service by telephone on 6/26/23. The representative advised an investigation would be open and wait 5 days. I requested the item be sent out or a reimbursement for $30.45 since I did not receive a quantity of 2, only 1. I asked if there was a reference number for my complaint and the representative said no, just my order number. I did not receive a response from Rite Aid and still have not received the missing item. I contacted my credit card company who attempted to contact Rite Aid. I was told I would not be reimbursed. This was my first time placing an online order with Rite Aid. I have made in store purchases at Rite Aid for years and never had any problems. I am requesting $30.45 for the item not received.

  Business Response

  Date: 07/26/2023

  We are sorry to hear about your recent experience with our online store. Regarding your previous case, our Research Department concluded that all  items were sent, based on the size of the box that was used and the package weight, and therefore could not issue a refund. We apologize for the inconvenience that this has caused. For further assistance, please contact your financial institution to file a dispute.

  Customer Answer

  Date: 07/26/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  The items I ordered were only .5 fl oz. The box was small however only one was received not 2. Whoever packed the item clearly disregarded the quantity of 2. I do not accept your response and I would never shop or recommend anyone to shop at Riteaid.
  

  Regards,
  
  *********************

  Business Response

  Date: 07/28/2023

  We truly apologize for this situation. Unfortunately, we are unable to issue a refund for this order as our records show that all items were delivered. Please contact your financial institution to file a dispute.

  Customer Answer

  Date: 07/28/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  I do not accept their answer. Its poor customer service to not give a refund or send the missing item. Before contacting BBB I did contact my financial institution who received the same response from Riteaid. I am an honest costumer and would not go through all the trouble of submitting complaints if the item was not received. 
  

  Regards,
  
  *********************

• Initial Complaint

  Date:07/25/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Store employee very rude

  Customer Answer

  Date: 07/26/2023

  Please have business contact me regarding store experience 

  Business Response

  Date: 07/26/2023

  We are sorry to hear about your recent experience at location #*****. Please be advised we have notified upper management about this issue to be sure this is addressed. They will be in contact with you within 5 business days. 

  Customer Answer

  Date: 07/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:07/25/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have complained before. There is an older ******* American working there that is just nasty. She's short-tempered to everyone, rude, and will yell at you. I just called because I got a text saying my son's bi-polar medicine was out of stock and had to be ordered. I want to check when we get it because we only have 2 pills yet. She was rude and condescending. I HATE this Rite-Aid. Always late. Understaffed. Rude. I am considering moving all of our scripts to ******* - exceptional customer service and scripts filled the same day, not a week later. The Rite-Aid is *************************, Buffalo, NY.

  Business Response

  Date: 07/25/2023

  We are sorry to hear about your recent experience at location #*****. Please be advised we have notified upper management about this issue to be sure this is addressed. They will be in contact with you within 5 business days. 

  Customer Answer

  Date: 07/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased lotion online from Rite Aid order#*********. When the lotion arrived it was leaking all through the box. I returned the order using tracking #**********************. I have called customer service 3 times to inquire about my refund. The representative that I spoke with, ********, told me the order hasnt been received back to them. I told her I can track the order and its showing delivered back to Rite Aid on 6/26. Its been a month and I still have not received a refund. I also asked to be transferred to a supervisor and she refused to transfer me.

  Business Response

  Date: 08/03/2023

  We apologize for the delay in our response. We are very sorry to hear that the items you ordered had arrived damaged. We forwarded this concern to our Research Department to request reimbursement on 7/24/23. Unfortunately, this concern is still in review. Once the issue has been investigated completely, we will contact you via the Better Business Bureau or have a representative reach out to you via email regarding the status of a refund. We truly apologize for the inconvenience that this has caused.

  Customer Answer

  Date: 08/04/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  you received the items back to your facility in 6/26, it is now over a month later and I still do not have a refund. I will file a dispute with my credit card company. 
  
  Regards,
  
  ***************************

  Business Response

  Date: 08/11/2023

  We truly apologize for the delay in resolving this issue. As of 8/4/23, you have been refunded a total of $68.85 for this order. 

• Initial Complaint

  Date:07/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 10, 2023, I purchased two **** gift card from Rite Aid store. Upon attempting to redeem one of the gift cards on July 19, 2023, I was met with a message stating, "Gift card code is invalid." Realizing that the card had been tampered with, I examined it closely and discovered some suspicious black traces intentionally engraved on the front. To my astonishment, the reflection of the redemption code was visible, indicating that the code had been compromised before my purchase. When I sought assistance from your store's staff, I was appalled to learn that this was not an isolated incident. The staff informed me that they were aware of such issues, and similar cases of stolen gift cards had occurred frequently in the past. They even recounted a recent occurrence where another customer had come in with an invalid **** gift card, facing the same lack of support and resolution. I believe the original words are “our gift card *usually* works.” I am deeply disappointed with the management at this Rite Aid location, as it appears that these criminal activities are either being overlooked or, worse, perpetrated by some of the staff members themselves. It is unacceptable for customers to be subjected to such fraudulent practices within your establishment. I am now left with an unusable **** gift card and no proper assistance from Rite Aid despite reaching out for help. This situation has not only caused me significant inconvenience but also raises serious concerns about the security and integrity of your gift card offerings. As a loyal customer, I expect Rite Aid to take this matter seriously and conduct a thorough investigation into the issues of stolen gift cards and fraudulent activities within your store. Furthermore, I request an immediate resolution to my case and a replacement or refund for the compromised gift card.

  Business Response

  Date: 08/07/2023

  We are sorry to hear about your recent experience at location #*****. Please be advised we have notified upper management about this issue to be sure this is addressed. They will be in contact with you within 3 business days. 

  Customer Answer

  Date: 08/08/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I already went to the store and the manager does not seem to take any actions.
  
  Regards,
  
  ******* **
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 08/09/2023

  Thank you for bringing this to our attention. This issue has been forwarded to the Retail Region Leader of store #*****. They will be in contact with you within at most 3 business days.

  Customer Answer

  Date: 08/14/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: Still, it has been weeks but no one intended to contact me. Could you reply after someone takes any actions seriously?
  
  Regards,
  
  ******* **
  

  Customer Answer

  Date: 08/28/2023

  Yes I have been contacted and the problem solved! Thanks for the help!

• Initial Complaint

  Date:07/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An employee in the pharmacy at store ***** on June 7 was rude and insulting, and immediately after I left the store, apparently cut off my refill program with no explanation.I spoke to the store manager, *****, who assured me I shouldnt file a complaint with Rite Aid as she would take care of it.A follow-up call to ***** got no results, nor did a complaint email to Rite Aid, hence my complaint here.

  Business Response

  Date: 07/19/2023

  We are sorry to hear about your recent experience at location #*****. Please be advised we have notified the Pharmacy Region Leader about this issue to be sure this is addressed. They will be in contact with you within 5 business days. 

• Initial Complaint

  Date:07/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered something (I don't even recall what it was) but remember ordering it from Rite Aid and that it never came. Calling the number given on my on-line charge that posted $22.68 payment, 6-21, to them I called last week to be told the computers were down, but that "I could "call", again, wait on hold, again, later, as the computers might again be working. Asking for an e-mail to save time I was given one. A notice came back after sent that e-mail was no longer working. "Hello Valued Customer, The '[email protected]' and '[email protected]' email addresses are no longer active." I'm ok with either they're sending it to me, or refunding the cost. I prefer a refund as I'm not sure I trust the integrity of the package they would send at this point. I never received any notice from them that it was shipped, on it's way or anything pertaining to delivery.

  Business Response

  Date: 07/28/2023

  We are sorry to hear about your recent experience with our online store. Our records show that your order was delivered on 6/17/23. Because you waited until 7/19/23 to report this issue, it is no longer possible to investigate this issue with the carrier, and we are unable to issue a refund. We truly apologize for the inconvenience that this has caused. For further assistance, please contact your financial institution to file a dispute.

  Customer Answer

  Date: 07/31/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: Please see attached copy of charge card purchase. If purchased 6-20 it could not have been received by me 6-17. As well, I did not wait until I wrote to the BBB to report this, but sent the e-mail, above, to the e-mail address given by Customer Service when they said their computers were down and to call back later. An inoperative e-mail address, I then wrote to the BBB as soon a I could find more time for this trivial amount I was charged with no product received, in principal more important.
  
  I have no e-mails at all from Rite Aid telling me it was shipped, would arrive at a certain time and then arrived. That is the usual process company's follow Does Rite Aid have any copies of e-mails sent to me telling me of its shipment, receipt, or anything at all?
  

  Thank you,
  

  ** ****

  Business Response

  Date: 08/01/2023

  We apologize for the confusion surrounding this issue. While the funds were captured by Rite Aid on 6/20/23, the order was placed on 6/12/23, shipped on 6/15/23, and arrived on 6/17/23. You should have received an order confirmation email and a shipping confirmation email with a tracking number. Our records show that your email address was entered incorrectly, which is why you did not receive these emails. We do see that you contacted our Customer Care Center on 7/12/23. We apologize for the lack of response to your original email, however it was already too late to refund for the missing order at this point. A representative from the Customer Care department will be reaching out to you to provide more details regarding your order. 

  Customer Answer

  Date: 08/02/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I won't waste any more of my time fighting over 20 dollars. I hope they follow up, as they say, sending me details. That they have no record of my call means nothing. They obviously did not note my call, the time I waited on their line to speak with a Rep. who rudely said the computers were down but that I could call back later and wait for her to pick up again, then gave me an out-of-date e-mail when I asked just to e-mail instead.

  It does not seem an honorable Corporation, and no matter what they say to me now I'd never step foot in their stores or order from them on -line.

  Thank you for providing a format for me to mention to you what happened,,
  

  ** ****

  Customer Answer

  Date: 08/08/2023

  Thank you. I cannot take more time (contacting the Att'y Gen) out of principle. I wish I could. I'll just note it to the credit card shortly. That they would deliver it to me days before it was charged to me seems a bit absurd, but that's the company they seem to be.

  Thank you.,
  

• Initial Complaint

  Date:07/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  today - 7/10/2023 no copay - most of the time as they bill my insurance and my copay is $0.00 for many prescritpion STOP Auto filling any and all of my prescriptions -

  Business Response

  Date: 07/11/2023

  We are sorry to hear about your recent experience at this location.  To assist further, we would need more information. A representative from the Customer Care department will be reaching out to you for further assistance.  

• Initial Complaint

  Date:07/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May,2022,I received an automated receipt for purchases made @ a rite Aid store in Bristol,NH. I had previously lived in that area 3 years prior, and at the time of the receipt was and am currently a resident in Michigan. I sent a letter to the store in question and to corporate office stating I hadn't lived in the area for several years and was concerned that maybe their accounts had been hacked. I received a reply stating that my wellness card number and or phone number was needed to look up my account. I replied that I never had an account..not then nor now. On 7/5/23, I received another automated receipt for purchases made in Meredith,NH.. the debit card info listed is not ours, and again we have not lived in New Hampshire since 2016. Attached are the original email from 2022 and this past week's receipt. This needs to stop and if my info was somehow used to open another account, I want that to cease. Thank you **********************************

  Business Response

  Date: 07/06/2023

  We are sorry to hear that you have been receiving email receipts in error. Please be advised your Rite Aid Rewards account has been deleted. There is no longer a Rite Aid Rewards account associated with your email address or phone number, and you can no longer receive copies of receipts via email.

  Customer Answer

  Date: 07/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **********************************