Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and my acceptable resolution would be to get my car repaired from the damages George smith towing caused to my car. This will mean that a rental car or reimbursement for *****  will need to be given to me until my car can be repaired as I am a nurse and need to get to work at off hours of the day.

  Regards,
  
  ***********************************

  Business Response

  Date: 11/01/2022

  In order for George Smith Towing, Inc. to properly respond to this complaint please provide a valid receipt or vehicle information.

• Initial Complaint

  Date:09/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  I used the word more as in “more” than **** already damaged my bumper from the tow. There is no way the bumper was damaged prior to the tow. Nonetheless, there is video of the bumper being crushed. I don't want to do the back and forth. You all know what you did.
  
  Regards,
  
  ******************
  e station stated they have lots of problems and complaints about this company.

  Business Response

  Date: 09/26/2022

  In order to respond to this complaint, George Smith Towing, Inc. will need the following information provided, receiept of being towed and the video. However, in your response you admit to having prior bumper damage when you state you have a video of the driver messing the vehicle up, keyword, "MORE." 

  Business Response

  Date: 10/04/2022

  The complaint states there is video of this incidient. Please provide the proper video footage. Also, to confirm George Smith Towing was the tow provider and to properly look into this please provide a copy of the receipt of being towed.

  Thanks.

   

• Initial Complaint

  Date:08/11/2022

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:
  On this specific date in August the Warehouse apartment complex was FULLY aware that residents were moving in that day. Erin, the Warehouse manager informed me that earlier that day, she told this TOWING company was told NOT to tow. This was due to the fact that on that specific day many residents were moving in to their apartments and additional cars might be on the premises- in the garage that day. Erin, from the management at the Warehouse, also informed me that she had to tell the George Smith Towing Company to leave the premises multiple times that day because they were just waiting to tow any possible vehicle that they could. The administrative office of the Warehouse apartment building closes at 5:00 daily. Therefore, how or why would the complex CALL, as stated in the towing company's response, to have cars towed? How could law enforcement be called after 5, if the office closes at 5. Once again, The Warehouse office manager, Erin, informed me that George Smith Towing Company just waits in the garage to " grab" cars that could be cited for parking violations, and this is how they make their money. The response of the company is disappointing and alarming especially since we frequent Philadelphia often and this type of shady business behavior has never happened before.
  
  
  
  Regards,
  
  
  
  ***** *********
  after 5:00 pm when they KNEW management had left for the day and towed the car. On this day the management company told them to leave THREE times and not to tow anyone because people were moving in today. She said they LURK around and wait to tow cars away!

  Business Response

  Date: 08/26/2022

  08/26/2022
  
  COMPLAINT ID ********; ***** *********
                  On, AUGUST
  10TH, 2022, at 6:16 PM, George Smith Towing, Inc. towed a vehicle
  for being illegally parked, ON PRIVATE PROPERTY, located at* * *** ******,
  PHILADELPHIA, PA *****. George Smith Towing, Inc. and the property owner of
  this property have an agreement, which is required by the City of Philadelphia,
  to tow any vehicles ON THEIR PRIVATE PROPERTY. The property owner called George
  Smith Towing to tow this vehicle ON THEIR PRIVATE PROPERTY as well as they
  called the law enforcement to ticket this vehicle. THE PHILADELPHIA PARKING
  AUTHORITY, BADGE #*** ticketed this vehicle at 5:08 PM, ticket #*********, a
  picture of the ticket is attached. Police radio, badge #***, cleared George
  Smith Towing to tow the vehicle, which was a make, *****, model, *, color,
  BLACK, plate, *********, for BEING ON PRIVATE PROPERTY at this location at 6:16
  PM back to their impound located at **** ***** **** **,
  Philadelphia, PA *****, where the vehicle CAN BE RELEASED DURING THE BUSINESS
  HOURS OF MONDAY THROUGH FRIDAY 8:00AM-6:00PM & SATURDAY-SUNDAY 8AM-4PM. PAYMENTS
  ACCEPTED DURING BUSINESS HOURS CAN BE BY CASH OR CREDIT CARD. On, AUGUST 10TH,
  2022, ******* *********, paid $205.00 by CASH for the retrieval of this
  vehicle. Attached is a signed receipt, signs posted at the property, and
  pictures of the vehicle illegally parked.