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Business Profile

Bank

First National Bank of PA

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for First National Bank of PA's headquarters and its corporate-owned locations. To view all corporate locations, see

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First National Bank of PA has 334 locations, listed below.

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    Customer Review Ratings

    1.15/5 stars

    Average of 54 Customer Reviews

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    Review Details

    • Review fromLinda N.

      Date: 10/04/2022

      1 star

      Linda N.

      Date: 10/04/2022

      I mailed a check to a vendor for almost $7,000 and the check was stolen from the USPS. The thief "bleached" the name of the vendor, changed it to her name and cashed it. First National Bank of PA cleared the check and the funds were taken out of our account. When I discovered that our payment had not reached the vendor, and I could see the name had been changed on a copy of the check online (1 week after the fraud), I went into the bank and spent 2 hours filling out a fraud report on July 14, 2022. In addition, I filed a police report, and the US Postal Service sent a representative who told me they had been surveilling the home of suspected mail thieves and were able to retrieve a copy of the fraudulent check and deposit slip to prove my funds had been stolen. They were able to obtain a search warrant and two people were arrested. I sent this information to the bank via email so they would have the contact information of the USPS fraud department. The bank assured me that they were reviewing the case. Today is October 4, 2022 and the bank has still not refunded the stolen funds. Although the branch manager has been extremely helpful and supportive, we still don't have our money back and it is impossible to pay bills with an "I'm sorry". I don't know what else to do but to leave feedback on how the bank has responded to our situation. This is First National Bank of PA and is located in Durham, NC. I hope this feedback helps someone else to understand how First National Bank of PA handles fraud cases and the length of time it will take to get your money back (if we ever do get it back) when it is so obvious that the situation is fraudulent. ***** *.




      First National Bank of PA

      Date: 10/05/2022

      Dear Ms. *******, At First National Bank of Pennsylvania (FNB), we believe that feedback from our customers helps us provide better service in the future. Therefore, we wanted to take the time to discuss the customer review you submitted with the Better Business Bureau on October 4, 2022. We would encourage you to contact FNB by visiting one of our local branches, calling our Customer Service Center at ************, or writing to our Customer Feedback team at: Customer Feedback First National Bank of Pennsylvania ***** *** *** ********** *** *********** ** **********. We look forward to the opportunity to assist you. Sincerely, First National Bank

      Linda N.

      Date: 10/06/2022

      The comment from First National Bank is of no benefit to me since all the contact information has been removed from the message. There is no phone number, email address or website listed. You can assist me by refunding the stolen funds. **************
    • Review fromRoy F

      Date: 09/30/2022

      1 star

      Roy F

      Date: 09/30/2022

      Outrightly fraudulent bank , or at least the manager was.. I signed for a fixed rate mortgage, the bank manager even wrote the word 'fixed' on the loan application.. Was issued as a variable loan. Didn't matter much, as the rates were stable. Now I find that original loan rate is nearly doubled!

      First National Bank of PA

      Date: 10/05/2022

      Dear Mr. *****, At First National Bank of Pennsylvania (FNB), we believe that feedback from our customers helps us provide better service in the future. Therefore, we wanted to take the time to discuss the customer review you submitted with the Better Business Bureau on September 30, 2022. We would encourage you to contact FNB by visiting one of our local branches, calling our Customer Service Center at ************, or writing to our Customer Feedback team at: Customer Feedback First National Bank of Pennsylvania Suite *** *** ********** *** *********** ** ********** We look forward to the opportunity to assist you. Sincerely, First National Bank
    • Review fromTom F.

      Date: 08/29/2022

      1 star

      Tom F.

      Date: 08/29/2022

      This bank is board lined criminal, they charged you twice for overdraft fees, once when a charges is ran(pending) then again when it clears if you dont stay on top of it they will take both charges! Corporate is awful to work with and doesnt care! I have a great team at the local branch. If it wasnt for me investing so much in business checks and so on, my small business would be at a another institute if it wasnt for the local branch. Shame on you FNB your criminal and shady practices have been caught. Have been noted and have been forward to to proper channels!

      First National Bank of PA

      Date: 10/05/2022

      Dear Mr. *****, At First National Bank of Pennsylvania (FNB), we believe that feedback from our customers helps us provide better service in the future. Therefore, we wanted to take the time to discuss the customer review you submitted with the Better Business Bureau on August 29, 2022. We would encourage you to contact FNB by visiting one of our local branches, calling our Customer Service Center at ************, or writing to our Customer Feedback team at: Customer Feedback First National Bank of Pennsylvania ***** *** *** ********** *** *********** ** ********** We look forward to the opportunity to assist you. Sincerely, First National Bank
    • Review fromRebecca P

      Date: 07/23/2022

      1 star

      Rebecca P

      Date: 07/23/2022

      Completely unwilling to work with people and steal your money. Have had them for over 5 years. Prescheduled withdraws that hit at 12 am and paycheck didnt clear until 3 am same morning and after hours yet we were charged MULTIPLE overdraft fees. Prior to Covid checks were deposited at 12 am and we never had issues with overdraft. Contacted them and because the drafts were before the deposit they will not remove them. Since when do you get charged for transactions prior to a business day and the funds deposited within 3 hours? Now it seems they are setting you up to get penalized. We will be changing our bank immediately.

      First National Bank of PA

      Date: 07/26/2022

      Dear **************, At First National Bank of ************ (FNB), we believe that feedback from our customers helps us provide better service in the future. Therefore, we wanted to take the time to discuss the customer review you submitted with the ********************** on July 23, 2022. We would encourage you to contact FNB by visiting one of our local branches, calling our *********************** at ************, or writing to our Customer Feedback team at: Customer Feedback ******************************************* Bank of ************ Suite 400 ********************************************************************* We look forward to the opportunity to assist you. Sincerely, First National Bank

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