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Business Profile

Collectibles

Hiphop Heaven

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collectibles.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/14/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order (Order H21778) for a "Yeezus" table from Hiphop Heaven on January 14th, 2025. The shop, run by someone named ******, promised a 26 week delivery window. After hearing nothing for a month, I followed up on February 14th, and he responded that all international orders (I live in ******) would be shipped out the following Monday, with tracking to follow.That was the last real update I received.Weeks passed with no shipping confirmation, no tracking number, and no further communication. In July, I contacted him again and kindly requested a refund, explaining that I couldnt wait any longer and had purchased another table in the meantime. ****** responded very politely, apologized, and said he would issue a refund to my original payment method.That refund never came.Ive followed up since, but have been met with complete silence. No table, no refund, and no further replies. Its now clear that Ive been ********** anyone considering ordering from Hiphop Heaven: please be extremely cautious. While the website and communication might seem professional at first, my experience has been one of broken promises and lost money.I sincerely hope they take responsibility and make this rightbut until then, I strongly advise others to think twice before placing an order.

    Business Response

    Date: 07/14/2025

    Thanks for bringing this to our attention. Our team has reached out to you via email to resolve the issue as quickly as possible. Please check your inbox (and spam folder just in case), and feel free to respond at your earliest convenience so we can make things right.


    Thank you for your patience,

  • Initial Complaint

    Date:06/15/2025

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased on January 25th, ****** Graduation Bear Vinyl Figure 1 Bear Pillow Total amount was $262.48 Tracking information was created on 05/07/2025 Pre-Shipment, **** Awaiting Item.Did not receive these items. I followed up on instagram for a update on 05/26/2025 and received a response, "Gotcha, yeah will make sure to get this resolved for you tomorrow:)" I followed up again on 05/30/2025 and received no response. On 06/02/2025 I tried contacting both on instagram and ******************************* seeking for a refund and there were no response. At this point, I believe this company to be fraudulant as other complaints have also been made on BBB.

    Business Response

    Date: 06/16/2025

    Completely understand your frustration, and I want to sincerely apologize for the lack of communication and the long delay.

    There was unfortunately some miscommunication on our end regarding the status of the bears from our manufacturers. Multiple production delays, combined with unexpected tariffs, forced us to put several projects on hold.

    That said, I can now 100% confirm that the Graduation Bears have been received and are currently in the final stages of shipment.

    To make up for the delay, were including a free gift in every order as a token of appreciation for your patience and support.

    Nonetheless, I absolutely understand if youd prefer a refund at this point. Please reach out to our team ******************************* and let us know which option works best for you well get it resolved today.

    Customer Answer

    Date: 06/19/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
    Hello,

    Hip Hop Heaven offered to refund this order if I reached out via email, which was ******************************** I emailed requesting for a refund on 06/16/2025 and a response was received that night mentioning that if i can provide an order number, they will get it resolved that day. I proceeded to reply with my order number immediately and since then have not received any follow up. I've checked ******* and my credit card for updates and nothing had changed. It has since been 2 days and very similar to the last communication, the business was non responsive after receiving my order number information. 

    Regards,

    ****** ***

  • Initial Complaint

    Date:06/12/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was placed on December 14, 2024.Item was never delivered. I tried to contact them via email. It took several emails before they replied. They said they would look into. They never got back to me, I had to email them a few times again. They said they would send another pillow. I never recieved the pillow. I eventually asked for my money back and they said they would refund. The money was never refunded to me, so I emailed them again and they only replied to me after the 2nd or 3rd email. They told me it was refunded, that maybe my bank was holding onto it for a few days before depositing it. They cancelled the order but never gave me my money back.

    Business Response

    Date: 06/12/2025

    This order was fully refunded to the original card on file May 6th.

  • Initial Complaint

    Date:06/05/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order on April 26, 2025. It still has not shipped, and my repeated requests for a refund have gone unanswered.

    Business Response

    Date: 06/05/2025

    Order has been refunded

    Customer Answer

    Date: 06/06/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. I still have not received a refund, although the company says they have processed it. 

    Regards,

    **** *****

    Business Response

    Date: 06/09/2025

    A full refund was initiated June 4th 10am est. The refund was sent back to the original card used during the purchase of the product. It can take up to 10 days for ******* and the bank to process the refund.

  • Initial Complaint

    Date:05/06/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a book from Hip Hop Heaven and it never arrived. I contacted the company multiple times inquiring about the book and no one ever responded. They are a scam company and if you ****** their reviews, you will find that I am not the only person who has been scammed. I am trying to save other people from being scammed by them too.

    Business Response

    Date: 05/07/2025

    Hey ********, weve only released one book, which launched nearly two years ago, and all orders from that release are currently marked as fulfilled

    Please reach out to our support team via email @ ******************************* a team representative should respond back in a few hours and will help you resolve this as soon as possible.

  • Initial Complaint

    Date:03/27/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - The first of September 2024 - Paid Hiphop Heaven Supply 260 USD - Purchased a 5ft Graduation Beanbag Cover that never got sent or delivered to the address, was no tracking provided at all. Ive tried over a dozen times to get a replacement sent, little to no contact from the business and after giving my order number they either lie or dont reply.Have been promised a ****** refund provided my details and even sent them a request on the app and they have pretty much stopped replying to me.Have left numerous reviews on websites and have learnt that hundreds of others never received there orders or refunds.

    Business Response

    Date: 03/28/2025

    This order was refunded.

  • Initial Complaint

    Date:03/25/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item on the first day of the year and was promised that shipping would start in march, but i have not heard anything at all.

    Business Response

    Date: 04/04/2025

    Bear figures are still in production. Shipping will begin shortly.

    I apologize for the delay. Feel free to reach out to our team @ ******************************* if youd prefer a full refund.

  • Initial Complaint

    Date:01/01/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 29, 2024, I ordered a plushie stuffed animal from HipHop Heaven. When December 21, 2024 came and the item hadn't arrived I sent an email to the company at *********************************** to inform them of the problem. I got an immediate request from the company requesting the order number so they could send me tracking information. I sent the order number, H21139, and never heard from them again. I sent a second email on approximately December 24 and still no reply as of today: January 1, 2025. I requested refund information in my emails and have received nothing. The item purchased was $39.00 and charged to my debit account. I'd simply like my money returned as I have never received the item purchased. I included the email address as I could not find a physical address on their site. **********************

    Customer Answer

    Date: 01/10/2025

    I am sending an update to my complaint concerning HipHop Heaven. I have attached a copy of an email sent on Jan
     2, 2026 in which HipHop Heaven communicated that the purchased item was out for shipping. However upon tracking the item on Jan.9 with the tracking number, **** communicated that it has printed a label but has not received the package so no report on where the purchased package is. (I will also forward the email from HipHop Heaven)

    Thank you for your assistance in this matter.

    ***** *******

  • Initial Complaint

    Date:05/24/2024

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday, April 15th, 2023, I purchased a mirror totaling $255.00 from the company HipHop Heaven. Attached will be images captured of product expectations, email order confirmation, and website order confirmation. Next, would be my nearly year-long attempt of inquiring about the product I purchased. After months of direct messaging the business page on Instagram, I received a message on August 30th, 2023 reading, "it is showing the order is ready to ship. As soon as I get to my office I'll make sure it gets sent out!". After that message, I never received a shipping confirmation nor heard from the business in any form again even after reaching out via direct message on Instagram and also the listed support email. My last attempt of reaching out to the business directly was on December 3rd, 2023. Attached will show all my described attempts of reaching out to HipHop Heaven regarding my order.

    Business Response

    Date: 05/28/2024

    Hello :) just reached out to the customer via instagram dms! The customer had a card change, we attempted to send through a full refund!

    Customer Answer

    Date: 07/09/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



    Hello this is a continuation of Complaint ID #********. When reaching out, I made it known that my card # changed and they confirmed that the refund did not process. They presented the solution of submitting my refund to PayPal, I provided not only my PayPal info but also any other form that I can be refunded. After that, my messages have been read and ignored. I am just wanting this issue resolved, please.




    Regards,



    ***** ********

    Customer Answer

    Date: 07/09/2024

    Please see attached.

  • Initial Complaint

    Date:05/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction= 12/08/2023 Total Purchase Amount= $314.00 Order Number= 4142 Confirmation #= QL0I8KHNY Details- I placed this order in early December. From the moment of purchase there was very little communication as to any updates/order status other than receiving order confirmation and being charged. I reached out 2x in December to try to get an idea on the timeframe- with no response. The only means of customer support is through email which I utilized many times. By February of hearing nothing I reached out again and asked for a tracking # or a refund. I then received a response and was told the last batch of tables would be sent out that week (this was 02/09). March 7th I inquired again as still no tracking info and no product, again asked for a refund- no response. April 24th I reached out stating I would be reporting this as it seems fraudulent, received a response same day stating my table should have been sent out in February but would get a replacement sent out by end of week or issue a refund.- There has been nothing but constant back & forth on this and it seems as if I was scammed out of $314. I have no way to escalate the issue within the company as the only contact they provide is the same email address. I would like assistance in either getting my money back in full or in receiving the item I paid for. I have attached email chains as point of reference.

Hiphop Heaven is NOT a BBB Accredited Business.

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