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Business Profile

Dentist

Aspen Dental

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Aspen Dental's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 67 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Aspen Dental is the WORST company I have ever dealt with in my 68 years on this planet.

      Aspen incorrectly charged my wife over $2,000 for work that was covered by her insurance and refuses to refund the money they incorrectly charged her for, even after 3 months of trying.

      Aspen's customer service representatives and district supervisors ROUTINELY make promises that they do not keep. If I had a dollar for every time I was told that I'd get a call back that same day and didn't, well, I'd have a lot of dollars.

      We were promised a refund in the amount of $1970 BY CHECK within 7 to 10 business days in early March. We have received nothing. Aspen routinely promises a reply the same day then never calls. Aspen also refuses to give out the phone number of an imposs0ble to reach district supervisor.

      Business Response

      Date: 04/11/2024

      April 11, 2024
      RE: Acknowledgment of Complaint Case No. ********
      Dear Sir/Madam,
      We are writing to acknowledge receipt of the complaint filed by J*** **** regarding their experience at
      the Aspen Dental branded practice located in Bloomington, MN which is independently owned and
      operated by Polycarp Dental, P.L.C.
      Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
      issues raised. A team member from that office will then be reaching out directly to the patient within the
      next 5 business days to discuss the details of the complaint and work towards a mutually agreeable
      solution.
      We appreciate the Better Business Bureau's role in facilitating communication between consumers and
      businesses and take this matter seriously. Rest assured that we will make every effort to rectify the
      situation and provide a positive outcome for the patient.
      If you have additional questions, please do not hesitate to contact me. Thank you for your attention to
      this matter.
      Sincerely,
      Rebekah C******

    • Initial Complaint

      Date:04/09/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited Aspen Dental in Indiana, PA for the first, and only time, on March 6, 2023. I thought it strange that I had to pay $101.60 upfront before any services were rendered and before any insurance claims were filed. The service was great, however, the billing has been an horrible experience. To my surprise, I received a bill for an additional $39 on April 12, 2023 for my March 6th visit. My insurance EOB stated that my portion for that visit should have only been $83. I contacted Aspen Dental in Indiana, PA to make them aware that the gingival irrigation, for which they had erroneously charged me $57.60 ($14.40/quadrant) upfront, was a fully covered procedure according to my insurance company. They said they would refile the claim. I received another bill on June 7 and June 12, 2023 for $39. So, I called Aspen Dental in Indiana again. They said they would refile and/or write it off. I heard nothing further from them. So, I thought the matter was settled. Then, I received a bill 8 months later on Feb. 22, 2024 in the amount of $70.80. They added $31.80 to the original $39 amount for a topical fluoride varnish which was already covered by my insurance in the previous billing. I called Aspen Dental billing headquarters, and was told that they were going to refile the claim and that I should disregard the bill. I received a bill on March 29, 2024 for the amount of $70.80 along with a notice that I'm at risk of being placed in collections. This has been VERY FRUSTRATING to me because Aspen Dental actually owes me $18.60 for the upfront overpayment on 3-6-23, and instead are threatening me with collections for $70.80. I called billing AGAIN only to be put on hold with the automated answering service.

      Business Response

      Date: 04/11/2024

      April 11, 2024
      RE: Acknowledgment of Complaint **** *** ********
      Dear Sir/Madam,


      We are writing to acknowledge receipt of the complaint filed by ***** ******* regarding their experience
      at the Aspen Dental branded practice located in Indiana, PA which is independently owned and operated
      by Aspen Dental of SW Pennsylvania, PLLC.


      Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
      issues raised. A team member from that office will then be reaching out directly to the patient within the
      next 5 business days to discuss the details of the complaint and work towards a mutually agreeable
      solution.


      We appreciate the Better Business Bureau's role in facilitating communication between consumers and
      businesses and take this matter seriously. Rest assured that we will make every effort to rectify the
      situation and provide a positive outcome for the patient.
      If you have additional questions, please do not hesitate to contact me. Thank you for your attention to
      this matter.

      Sincerely,
      Rebekah C******

      Customer Answer

      Date: 04/16/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and although no one contacted me from Aspen Dental, I called them to check on the status of my account. I was told that a billing adjustment had been made on April 12, 2024, and that I now have a credit on my account. Although the credit is not for the full amount owed, I am just glad to put this whole ordeal behind me! I have it in writing from Aspen Dental that this claim has been closed, and am awaiting a refund to be credited to my original form of payment. Thank you, Better Business Bureau for your help in this matter!



      Regards,



      ***** *******

    • Initial Complaint

      Date:03/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had services done here they recomended an additional service at 800 and some ifd dollars i said no way i cant afford that, they then persisted and said how about 400 and some. Dollars i said no thats more then. I have to spend right now they then came back and said how about 189 i then agreed and put the amount on my discover card.. now two years later they come. Back and send me a bill for 400 and some dollars for the service i already laid for at 189.60 ..they anf i.mutually agreed and i.lromptly.paid.the 189.60 and.now they wanna defraud.me.off adfitional.money..the same.service.cost.my wife nothing at the dentist she got into as our insurance covered it, i paid the 189.60 becsuse it was hard to get an appointment because of the pandemic this business needs investigated and charges filed for. Fraud.. i would. Ot of had the procedure done for more then i agreed to pay.. ow their saying the insurance didnt pay as much. As they thought, well they looked it up and bartered with me and came to an agreement after seeing what the insurance would pay, so thats not an excuse to scam me out of additional money. I want the bill corrected to the 12.and some. Odd cents i owe for my sons filling.. after what the insurance paid.. oh and they even tried yo entice. Me to pay the fraudulent bill by saying theyd give me a 100 discount for the service i already paid for.

      Business Response

      Date: 03/19/2024

      March 19, 2024
      Office of the Better Business Bureau
      *** **** *******
      Acknowledgment of Complaint Case No: ********
      Dear Sir or Madam,
      We are writing to acknowledge receipt of the complaint filed by **** ******* regarding their experience
      at the Aspen Dental branded practice located at Johnstown, PA which is independently owned and
      operated by Aspen Dental of SW Pennsylvania, PLLC.
      Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
      issues raised. A team member from that office will then be reaching out directly to the patient within
      the next 5 business days to discuss the details of the complaint and work towards a mutually agreeable
      solution.
      We appreciate the Better Business Bureau's role in facilitating communication between consumers and
      businesses and take this matter seriously. Rest assured that we will make every effort to rectify the
      situation and provide a positive outcome for the patient.
      If you have additional questions, please do not hesitate to contact me. Thank you for your attention to
      this matter.
      Sincerely,
      Carrie R*****
      Regulatory Relations Specialist
      On behalf of Aspen Dental of SW Pennsylvania, PLLC

    • Initial Complaint

      Date:02/27/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dental Treatment started 1/10/2023. Total charges were$5,699. and my portion was to be$2,685. Aspen identifies me by my phone number 412 606 3102.

      My issue has to do with billing. Approximately a year ago I received a statement for services that were covered on the predetermination. I took the statement to the office and the said they would investigate this issue. This is the last I heard until I got a call from a collections company. I never received any statements showing this was outstanding, Since no contact from Aspen I thought this was resolved. I contacted my insurance company And since payment was indicated on the pre determination they want me to file a Appeal which I will do. Contacting the business office of Aspen has been useless. They refuse to recall my account from collections.
      I went on line to Aspen management express my concern and I was asked to provide a credit card for a $5 payment to proceed ******* * ******* ******************** **********

      Business Response

      Date: 02/28/2024

      February 28, 2024
      RE: Acknowledgment of ********* **** *** ********
      Dear Sir/Madam,
      We are writing to acknowledge receipt of the complaint filed by ******* ******* regarding their
      experience at the Aspen Dental branded practice located in Washington, PA which is independently
      owned and operated by Aspen Dental of SW Pennsylvania, PLLC.
      Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
      issues raised. A team member from that office will then be reaching out directly to the patient within the
      next 5 business days to discuss the details of the complaint and work towards a mutually agreeable
      solution.
      We appreciate the Better Business Bureau's role in facilitating communication between consumers and
      businesses and take this matter seriously. Rest assured that we will make every effort to rectify the
      situation and provide a positive outcome for the patient.
      If you have additional questions, please do not hesitate to contact me. Thank you for your attention to
      this matter.
      Sincerely,
      Rebekah C******
      Regulatory Relations Specialist

      Customer Answer

      Date: 03/04/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



      [To assist us in bringing this matter to a close, we would like to know your view on the matter.]



      Regards,



      ******* *******

    • Initial Complaint

      Date:02/20/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Below are notes I kept
      * went to the Aspen on 3/27/23, had a treatment done, we don’t have a copay, I paid $68 for treatment
      * got a bill on 5/1/23 stating that the treatments were $68 but the insurance covered everything but $48(looks like they owe me $20) I have the bank statement that says i paid $68 3/27/23
      * I called multiple times during that week & always got a busy line, i went to the office & told them what was going on & they said their system had been down & to call or come back later
      * i called a week later & the line was busy again, I let it go for a while
      * I got a text message from aspen on 9/27/23 saying that i needed to call them to changed my appointment for fall 2023, I called & rescheduled, also said i wanted to talk to someone about this bill, the girl put me on hold & said she would go get the right person, 5-10 mins later she came back & said that the person was in a meeting & would call me back, she took my info
      * no one called back as of 9/28/23
      * no one has called me back as of 10/17/2023
      * called them 10/17/2023 to reschedule because I couldn’t make it to the rescheduled appointment, got a new appointment & asked for some to call me form billing - the lady said that they were not in until Thur. but she would have them call me
      * never heard from billing as of 11/9/23
      * they texted me 11/6/23 to tell me to call them because they had to reschedule me, I waited until 11/9/23 12:53 because I wanted to talk to the billing department that is only in on Thur. & Fri. They didn’t answer & I left a message. I explained why I waited & that I wanted a call back from the billing department & needed to reschedule, they never called me back
      * 1/19/24  tried to call them 11 times with multiple numbers I found online (screen shot on my phone of the calls) & every department i went to either wanted me to leave a voice mail or it said the team was out at a meeting or training and then the call would get hung up on, it also said my balance was still $48

      Business Response

      Date: 02/21/2024

      February 21, 2024

      RE: Acknowledgment of ********* **** *** ********
      Dear Sir/Madam,


      We are writing to acknowledge receipt of the complaint filed by ******** ***** *egarding their
      experience at the Aspen Dental branded practice located in Indiana, PA which is independently owned
      and operated by Aspen Dental of SW Pennsylvania, PLLC.
      Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
      issues raised. A team member from that office will then be reaching out directly to the patient within the
      next 5 business days to discuss the details of the complaint and work towards a mutually agreeable
      solution.
      We appreciate the Better Business Bureau's role in facilitating communication between consumers and
      businesses and take this matter seriously. Rest assured that we will make every effort to rectify the
      situation and provide a positive outcome for the patient.
      If you have additional questions, please do not hesitate to contact me. Thank you for your attention to
      this matter.

      Sincerely,
      Rebekah C******
      Regulatory Relations Specialist

    • Initial Complaint

      Date:02/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Full upper was pulled for a full dental implant. The problem is the amount of tooth debris with spurs left behind that the is unhealing gum due to tissue trying to heal over the leftover theeth and spurs. The Lafayette clinic told me the the above problem was normal. I sought another dentist that disagreed with their assessment.

      Business Response

      Date: 02/19/2024

      February 19, 2024
      RE: Acknowledgment of Complaint Case No* ********

      Dear Sir/Madam,


      We are writing to acknowledge receipt of the complaint filed by ******* ***** regarding their
      experience at the Aspen Dental branded practice located in Lafayette, LA which is independently owned
      and operated by Matthew B. B****, D.D.S., A Professional Dental Limited Liability Company.
      Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
      issues raised. A team member from that office will then be reaching out directly to the patient within the
      next 5 business days to discuss the details of the complaint and work towards a mutually agreeable
      solution.
      We appreciate the Better Business Bureau's role in facilitating communication between consumers and
      businesses and take this matter seriously. Rest assured that we will make every effort to rectify the
      situation and provide a positive outcome for the patient.
      If you have additional questions, please do not hesitate to contact me. Thank you for your attention to
      this matter.
      Sincerely,
      Rebekah C******

      Customer Answer

      Date: 02/22/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



      [To assist us in bringing this matter to a close, we would like to know your view on the matter.]



      Regards,



      ******* *****

    • Initial Complaint

      Date:02/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Aspen dental took me on as a patient to help with my dental work. I chose them because they got me in the quickest. Once I was evaluated and told what I had to get done, they kept scheduling my appointments and not telling me when they were. Or I would schedule my own and they would call me and say the doctor was sick or he was in an emergency. They were to fix my breaking teeth, fit me for dentures and extract what I needed out. They did some fillings and my crown. 2 fillings came out and my crown is now deteriorated. After I was fitted for my lower partial, I was excited. I was on the verge to having a full set of teeth! When I received my partial, I wore it for literally a day and it broke my good tooth. They don't have an answer for me as to why my teeth keep breaking. When I reached out about the partial breaking my tooth, they told me that was unusual. They then proceeded to do the same as usual, schedule without me knowing, canceling. I applied for a line of credit with Aspen through Fortiva. I was making payments, but when Aspen wasn't doing their due diligence and doing the work they were supposed to, I called fortiva and asked what I could do. And then the back and forth between these two businesses started. Neither could help me. Fortiva sent my account to collections because it wasn't paid off in time. I settled the balance with omnipoint. I still had $2102 left in my line of credit. Fortiva won't give me any information as they 'dont have my file anymore'. I am seriously stuck between a rock and hard place. I now have to pay out of pocket for the rework Aspen had screwed up. I have attached documents of Aspen detailed bill and my paid letter from omnipoint.

      Business Response

      Date: 02/14/2024

      RE: Acknowledgment of Complaint **** *** ********
      Dear Sir/Madam,
      We are writing to acknowledge receipt of the complaint filed by ******* ****** regarding their
      experience at the Aspen Dental branded practice located in Meadville, PA which is independently owned
      and operated by Aspen Dental of SW Pennsylvania, PLLC.
      Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
      issues raised. A team member from that office will then be reaching out directly to the patient within the
      next 5 business days to discuss the details of the complaint and work towards a mutually agreeable
      solution.
      We appreciate the Better Business Bureau's role in facilitating communication between consumers and
      businesses and take this matter seriously. Rest assured that we will make every effort to rectify the
      situation and provide a positive outcome for the patient.
      If you have additional questions, please do not hesitate to contact me. Thank you for your attention to
      this matter.

      Sincerely,
      Rebekah C******
      Regulatory Relations Specialist

      Customer Answer

      Date: 02/14/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      I have been dealing with the business itself for awhile now without resolution. I don't feel the independent owner will satisfy my complaint. I think they will just give me the run around again. They can never give me answers. They don't look into why my teeth keep breaking. If they keep breaking, then what is the point of keeping them in and going back over and over again to repair them. Especially when the fillings break as well. I have asked for them to just pull them all out and give me dentures. They say they can only do that if I have periodontal disease. Something is wrong with them. they say my dental does not pay for that. But it will pay 80% of the surgery. It covers anesthesia and IV sedation for up to an hour. I doubt it will take that long to do the procedure, especially if I am out cold.

      [To assist us in bringing this matter to a close, we would like to know your view on the matter.]



      Regards,



      ******* ******

      Business Response

      Date: 02/20/2024

      This complaint is under review.

      Customer Answer

      Date: 02/20/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

       

      I have already submitted the documents that I believe are needed for this complaint.



      [To assist us in bringing this matter to a close, we would like to know your view on the matter.]



      Regards,


      ******* ******

    • Initial Complaint

      Date:01/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased dentures from the Springfield TN Branch of Aspen
      From the delivery I told them that the dentures didn't fit. The dentures didn't match up with my permanent teeth when I would bite down. The Dentist continued to tell me the dentures were fine over several visits, and no resolution was offered.
      Finally today i had enough. He refused to consider that these were wrong, and I left the office.
      I went before the office manager, and the dentist followed me out, and kept talking over me when I attempted to talk to the manger. I asked multiple times for him to leave, and he doubled down and continued talking over me. The manager sat there and allowed him to behave this way.

      Business Response

      Date: 01/26/2024

      January 26, 2024
      RE: Acknowledgment of Complaint C*** *** *******7
      Dear Sir/Madam,
      We are writing to acknowledge receipt of the complaint filed by *** ***** regarding their experience at
      the Aspen Dental branded practice located in Springfield, TN which is independently owned and
      operated by AJ & Associates Dental PC.
      Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
      issues raised. A team member from that office will then be reaching out directly to the patient within the
      next 5 business days to discuss the details of the complaint and work towards a mutually agreeable
      solution.
      We appreciate the Better Business Bureau's role in facilitating communication between consumers and
      businesses and take this matter seriously. Rest assured that we will make every effort to rectify the
      situation and provide a positive outcome for the patient.
      If you have additional questions, please do not hesitate to contact me. Thank you for your attention to
      this matter.
      Sincerely,
      Rebekah C******

    • Initial Complaint

      Date:01/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for my dentures in cash at the beginning of the year and had my immediate put-in. The plan was for me to return in January to receive my dentures. We had discussed this, and I had the same schedule done for my uppers so that my insurance would replenish. (office staff turned around)

      However, when I went to the office, they said I owed $1300 because they had issued a refund check. But I never received the refund check. I tried to contact them, but they gave me the runaround and could not confirm whether the check was cashed or not.
      I have no teeth they are holding my dentures hostage.
      This is crazy. All they need to do is confirm the check hasn't been cashed
      Please elevate this email to a person with the ability to confirm the check hasn't been cashed and stop the payment
      I need my property. This is so humiliating
      I can't believe they would send me home like this
      all I need is my teeth. No one in corporate or the Medford MA delta dental office can figure out how to contact to verify the check was never cashed.

      Business Response

      Date: 01/25/2024

      RE: Acknowledgment of Complaint Case No.********
      Dear Sir/Madam,
      We are wriOng to acknowledge receipt of the complaint filed by **** ************** regarding their
      experience at the Aspen Dental branded practice located at 690 Fellsway Plaza, Medford MA 02155
      which is independently owned and operated by Thompson Dental Associates, P.C.
      Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
      issues raised. A team member from that office will then be reaching out directly to the patient within the
      next 5 business days to discuss the details of the complaint and work towards a mutually agreeable
      soluOon.
      We appreciate the Be?er Business Bureau's role in facilitaOng communicaOon between consumers and
      businesses and take this ma?er seriously. Rest assured that we will make every effort to recOfy the
      situaOon and provide a posiOve outcome for the paOent.
      If you have addiOonal quesOons, please do not hesitate to contact me. Thank you for your a?enOon to
      this ma?er.
      Sincerely,
      Julie G***** 

    • Initial Complaint

      Date:12/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Aspen dental of Sun City lied to me to get me to buy partials . I have a metal allergy and several people in the office told me they would have no metal . After I paid and have teeth removed they brought me out partials that do not fit and have two huge metal hooks on each one . They also left a tooth exposed that was under my other teeth fully covered before extractions . I can’t wear my partials after several re alignments . Even worse I over paid by 700.00 and they will not refund the money that is not used sitting in my account .

      Business Response

      Date: 01/02/2024

      ffice of the Better Business Bureau
      *** **** ******
      Acknowledgment of Complaint Case No: ********
      Dear Sir or Madam,
      We are writing to acknowledge receipt of the complaint filed by **** ****** regarding their experience
      at the Aspen Dental branded practice located at Sun City, FL which is independently owned and
      operated by * ****** ***** DMD Holdings PLLC.
      Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
      issues raised. A team member from that office will then be reaching out directly to the patient within
      the next 5 business days to discuss the details of the complaint and work towards a mutually agreeable
      solution.
      We appreciate the Better Business Bureau's role in facilitating communication between consumers and
      businesses and take this matter seriously. Rest assured that we will make every effort to rectify the
      situation and provide a positive outcome for the patient.
      If you have additional questions, please do not hesitate to contact me. Thank you for your attention to
      this matter.
      Sincerely,
      Carrie R*****
      Regulatory Relations Specialist
      On behalf of R Dustin D**** DMD H

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