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Business Profile

Party Supplies

Best Price Favors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Party Supplies.

This business has 4 alerts

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Complaints

Customer Complaints Summary

  • 45 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/07/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered wedding towels for my wedding in July back in May on June 25 I was told that my order happen canceled because they did not have the towels in stock yet they still charge my card and never sent an email about canceling the order. On June 27 after I sent a screenshot of them billing my account they told me that I would receive a refund in 5 to 10 business days I had already contacted my bank about the situation. This company lied to my bank and told them that they had shipped my order on June 28 yet I had never received the order or a tracking label so my bank was unable to dispute the charge. In fact certain days I was never refunded my money. And they have stopped answering my emails since June it is now September this is a horrible company. Looking to see if there is a way I can file a civil complaint. This business should be taken off line immediately

  • Initial Complaint

    Date:08/17/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order Number #********

    We ordered our wedding towels from this company in April 2022, set a dead line of august 1st 2022 and requested a “proof” which we never received. We never received our order and have been contacting them since early July for a resolution. They tell us their order is delayed and give us the ‘run around’. Now they are refusing to answer our emails. We spent over $100 on simple towels which seem to never be coming in stock.

    We did see another complaint on their website for the same issue, this company should be taken to court.

    Business Response

    Date: 09/02/2022

    Thank you for your feedback. We are very sorry to hear that you have had this experience with your order. This order has been refunded as promised, funds will be in your account by now under the name it was initially processed.

    The agent involved in this conversation was fired immediately after management was made aware of what happened with your order. After this incident, our quality assurance department has placed protocols in place to prevent similar incident from happening again.

    We are dedicated to providing exceptional party favors at the best price in the market, and we sincerely apologize we could not provide the level of service our customers have come to expect.

    Customer Answer

    Date: 09/02/2022




    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    We did receive the refund and all is well.



    Regards,



    ***** ******

  • Initial Complaint

    Date:08/08/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PRODUCT TOTAL
    Custom Hand Sanitizer Bottles 30 ml (1 oz.) - Lowest Price Guarantee × 230
    Setup Fees: $0.00
    Apply Labels On Bottles I Will Apply Labels On Bottles
    Event Date 08/02/2022
    Deadline to deliver order 07/27/2022
    $177.10
    Subtotal: $168.72
    Discount: -$8.38
    Shipping: $16.07 via Ground (2-7 biz days) + Production Time
    Payment method: Credit Card
    Total: $184.79 $0.00 (includes $0.00 Tax)
    I have contacted the company twice with no luck. Had to get the credit card company involved. This is a horrible customer service account.

  • Initial Complaint

    Date:07/30/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order for bottle openers, paid over $600 to get order delivered before our event happening on August 6th. Received notice order was delivered but there's no box at the delivery address. While their support was good at responding to our quests, we need the products delivered for event Or a refund issued at once so we can make alternate arrangements.

    Business Response

    Date: 08/01/2022

    UPS confirmed order was delivered to your address. Sometimes their delivery driver drops off package at neighbor's address by mistake. Please check with your neighbors to retrieve your package. If you cannot find package then we will send replacement set before event date. Please update us when you find the package. Sorry for this issue.

    Customer Answer

    Date: 08/11/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:

    We found our package at a neighbors house. Products look great and was a big hit at our event. Thanks.


    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 



    Regards,



    ****** **********

  • Initial Complaint

    Date:07/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 3, 2022 - I placed an order with BestPriceFavors.com for 50 personalized sunglass as wedding favors for my wedding and requested I receive the product by 6/25/22. My order cost $74.09. I was aware that the order can take up to 2-3 weeks for delivery and my requested delivery date was past the 3 weeks mark.

    On June 25, 2022 - I have not received my product and followed up with customer service. On June 26, Amanda P. (sales agent) informed me that my order is being shipped out and a tracking number will be provided. I receive the tracking number. On June 28th, I check the tracking number but it appeared the sunglasses have not been shipped. Once again, I contacted customer service and informed them that I was leaving out of the country and needed the sunglass no later than July 2nd.

    On July 1st, still no sunglass and I contacted customer service and told them that if i did not receive my order y July 2nd, I would like a refund for my order. Amanda P. stated that they are investigating why my order was not delivered and it appears to be a mix-up of the orders that caused the issue. She also said that the order has been refunded and funds will be back in my account in 5-10 business days. July 15, i have not received any funds in my account and I followed up. Amanda P. states that she will find out why I have not received fund. I did not hear from her so I followed up again and request that I receive my refund by 7/22 or else I will file a complaint with BBB. Amanda P informs me that BBB will not be able to do anything for me and that funds have left their account. It is now July 26 and I have not received a refund from BestPriceFavors.Com. BestPricefavors.com also goes by the follow names: Favorsandgiftshop.com and Sandgiftshopcom which both of these names appeared on my credit card statement. I just want my refund that they told me I would receive.

Best Price Favors is NOT a BBB Accredited Business.

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