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Business Profile

Party Supplies

Best Price Favors

This business is NOT BBB Accredited.

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This business has 4 alerts

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Complaints

Customer Complaints Summary

  • 45 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/28/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered rally towels for my wedding on 9/22/22 with a promised delivery by 10/22/22. No communication from seller about the item being shipped, etc. so I reached out to seller to see when item would ship. They said they did not know and we’re waiting on a product delay. I reached out again a few days later to see if my item would be here in time. They still said they did not know and we’re waiting on a product delay. I requested a refund so that I could find another vendor in time for my wedding. The seller emailed me and said they would refund. I have not received refund and when I filed a dispute with my credit card company, the seller tried to say that they sent me the product. I have not received anything from them and they told me they were refunding me. The seller has no phone number or way to contact them.

    Business Response

    Date: 12/12/2022

    We are very sorry to hear that you have had this experience with your order. We have forwarded your concerns to our quality assurance department for further review.
     
    We are dedicated to providing exceptional party favors at the best price in the market, and we sincerely apologize we could not provide the level of service our customers have come to expect.

    Customer Answer

    Date: 12/12/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]


    I still have not received a refund or other communication from the business to correct this issue. 


    Regards,



    ****** *********

    Business Response

    Date: 12/12/2022

    We had replied just few hours back stating we are looking into this issue. We will not be issuing multiple funds transfer. If or when your financial institution releases the funds back to us, we will contact you directly to discuss this issue.

  • Initial Complaint

    Date:10/31/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November of 2021 I purchased Terrible Towels from Best Price Favors for my November 2022 wedding as wedding favors. The items were never shipped, and I continued to email them requesting shipping information and updates on the order and kept receiving the run around. Finally, I asked for a refund and they stopped responding to my emails. I have not received an emails since and have not received a refund. My order was $420.79. I would like for this website to be taken down so no one else is scammed by them.

    Their website is https://www.bestpricefavors.com/

  • Initial Complaint

    Date:10/29/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from this company *********** September 24th, 2022. I requested that it be processed and delivered by October 4th because this was for and event and it was time sensitivity. The order DID NOT arrive on or before that date. I contacted the company by email and told them if they could get it to me by Friday October 7th, to simply return my money. It DID NOT ARRIVE and there was no refund issued. I have been back and forth with them by email ONLY (since there is no phone number to call, which should have been a red flag for me!). Someone named MICHELLE has been the respondent on these emails and has constantly try to assure me they refund has been sent but it takes time to process back to my card. As of today (October 29th), there has no activity on my card from this company and no mail return of my money. They are a fraud and a scam and something should be done about them.

    Business Response

    Date: 11/18/2022

    We are very sorry to hear that you have had this experience with your order. We have forwarded your concerns to our quality assurance department for further review. They made sure your card has been refunded, funds will be in your account by now.
     
    We are dedicated to providing exceptional party favors at the best price in the market, and we sincerely apologize we could not provide the level of service our customers have come to expect.

  • Initial Complaint

    Date:10/26/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for my nonprofit organization that was never delivered. When the event the order was for had passed, I contacted the company to cancel the order and get a refund. They have twice told me they've refunded the money and it would be in our organization's bank account in 5-10 business days. It has now been 6 weeks since they first said the order was refunded.

  • Initial Complaint

    Date:10/25/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 6th, 2022
    30 Personalized Silver heart shaped mint tins
    Paid $51.35 which includes shipping
    Items never received which was confirmed by the company and they were to issue a refund. (attached copy of the email correspondence)

  • Initial Complaint

    Date:10/20/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The sum of $117.03 was paid to Best Price Favour for the purchase of wedding Favours. After about 3 weeks with no update about the order I reached out and was advised that the items ordered were not in stocked. A refund was requested thereafter in early September 2022 and as of to date the funds have not been refunded. Despite being informed that the refund was issued and writing numerous follow up emails.

    Business Response

    Date: 11/08/2022

    We are very sorry to hear that you have had this experience with your order. We have forwarded your concerns to our quality assurance department for further review and to resolve this issue.
     
    We are dedicated to providing exceptional party favors at the best price in the market, and we sincerely apologize we could not provide the level of service our customers have come to expect.

  • Initial Complaint

    Date:10/13/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered towels, coasters and candles at the end of August. My sister's wedding is at the end of October. I have not received the candles. I feel like I should be sent the candles and a refund to make up for this headache.

    Business Response

    Date: 10/14/2022

    We are very sorry to hear that you have had this experience with your order. Candles have been delivered today in separate package. Sorry it's not feasible for us to deliver custom products and also issue refund, our prices are already at the cheapest price online.

    Should you need any further assistance with your order, please feel free to contact us. Sincerely, BestPriceFavors

     

    Customer Answer

    Date: 10/17/2022



    Thank you for delivering my order.  I understand you can't also give me a refund.  I was very upset but now that I have everything I have calmed down and am happy with my order.




    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    *** ******

  • Initial Complaint

    Date:10/11/2022

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had order customize wine glass for my baby shower on June 11, 202. I placed the order April 19,2022 on free rush. On May 6, i sent a message asking about an update. They claim the ly were out of stock but ask for a deadline. The latest date i was willing to accept the package was June4. On May 23 i sent another email wondering if there's an update and then they told me it was shipped. On June 1, i saw that the package hasn't been delivered to the shipping facility. I call UPS and they confirm nothing was dropped off. On June6, i sent an email to them asking them for an update because it was past the deadline i had gave them in the first place and they told me they dont know what happen to the original package, they are out of stock and can't even replace them even after i was willing to accept it after and on later than that Friday of that week. But then i decided i didnt want the package and to get a refund. They said okay stated the refund was in place and to wait 5-7 business day. Thats when issues starts. I sent a message on the July5, telling them i didnt received my refund and they were going to check it out and get back to me. Then i file a dispute with my bank and got denied. On August18, my husband email them and they told me the money was removed from there account and i should get the money from my bank. Which i was denied because they gave paperwork to my bank saying i received the package on July 16 and that it was felt at front door. I didnt received the package since i was in labor and gave birth that same day. Family was home and didnt get any package and even ask for the cameras from my landlord and saw no package was delivered. My tracking number on my side is a different one than what my bank got. I'm out of options and money and i would like my money back to use it on necessities for my child

    Business Response

    Date: 10/30/2022

    We are very sorry to hear that you have had this experience with your order. We have filed a claim with UPS for lost package and have forwarded your concerns to our quality assurance department for further review.
     
    We are dedicated to providing exceptional party favors at the best price in the market, and we sincerely apologize we could not provide the level of service our customers have come to expect.Tell us why here.

    Customer Answer

    Date: 10/31/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is not satisfactory to me. And if possible I would like my money back. Since it's been months of going back and forth. And i never heard back from the business of any type of update until now



    Regards,


    ***** *******

    Customer Answer

    Date: 11/09/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


     

    if possible I would like my money back. Since it's been months of going back and forth. And i never heard back from the business of any type of update until now

    Regards,

    ***** *******

     

     

     

  • Initial Complaint

    Date:09/21/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August items for baby shower never received items or refund and the communication has stop on their part.

    Business Response

    Date: 10/13/2022

    Thank you for your feedback. We are very sorry to hear that you have had this experience with your order. We have forwarded your concerns to our quality assurance department for further review and address this issue
     
    We are dedicated to providing exceptional party favors at the best price in the market, and we sincerely apologize we could not provide the level of service our customers have come to expect.

  • Initial Complaint

    Date:09/16/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Tuesday, August 16, 2022 at 03:13:46 PM I placed an order on the merchant website for 136 Personalized Hand Sanitizers that was supposed to be delivered by 8/26/2022.

    On Friday, August 26, 2022 1:32 PM I reached out to the merchant to let them know I have yet to receive tracking information for my order and I was told "We are investigating why order is not yet delivered. There appears to be a mix up of orders that caused this issue. Unfortunately, it’s not possible to express ship sanitizers to be delivered tomorrow since they are flammable material and prohibited by air. Order has been refunded due to this issue. Funds will be in your account in 5-10 business days, depending on your bank".

    On Friday, September 9, 2022 4:33 PM I reached out to the merchant because I have yet to receive a refund and I was told "We are checking to find out what's going on here and do what's needed to get money in your account in a few business days". 7 days later I still have not received my refund or communication for the merchant.

Best Price Favors is NOT a BBB Accredited Business.

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