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Business Profile

Medical Equipment

AdaptHealth

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Equipment.

Complaints

This profile includes complaints for AdaptHealth's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

AdaptHealth has 87 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • AdaptHealth

      220 W Germantown Pike Ste 250 Plymouth Meeting, PA 19462-1437

    • AdaptHealth

      3200 Kensington Ave Philadelphia, PA 19134-1918

    • AdaptHealth

      6345 Flank Dr Ste 1600 Harrisburg, PA 17112-2796

    • AdaptHealth

      365 Turner Industrial Way Aston, PA 19014-3014

    • AdaptHealth

      1069 Hanover St Hanover Township, PA 18706-2028

    Customer Complaints Summary

    • 1,024 total complaints in the last 3 years.
    • 446 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/10/2024

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ** ordered equipment was to be delivered at home waited two weeks finally went to local facility and picked up paid with debit card for co pay, ** ordered another equipment picked up instead of delivering was told didnt owe anything then insurance refused payment returned equipment was charged a small fee thinking well that was for what time we use a week later a larger fee was taken out of account when neither was authorized to be taken out. Went personally to local facility was told they would check into it well no call back had to cancel debit card and call the phone number that says is local but isn't and the refund had not even been done to begin with now 3-4 weeks to wait for them to decide to refund and send to the refund department was told it was error sure but some people need their money so people need to watch if you pay by phone for equipment they save the information and do as they wish!

      Business Response

      Date: 12/12/2024

      I reviewed the patient's account. On 10/3, he paid coinsurance for equipment. Our records state the equipment was shipped, but the patient had to pick it up at the local office on 10/15 instead.

      In November, we received an order for different equipment. Insurance would not pay for both kinds of equipment within a 5 year period, so this new equipment would be private pay. However, the patient maintains he was advised by us that the new equipment would not cost him anything.

      The patient was charged for the new equipment through autopay on 11/29 and 12/6. The first charge was a small partial charge, and the second was the rest of the cost of the new equipment. The patient returned the new equipment on 12/5.

      It appears that autopay was activated on 10/3. It was not necessary during any of this time because both pieces of equipment are purchases, and the patient does not have any rentals with us. It should also have been disabled on 12/5 when the patient returned the new equipment. Additionally, the patient states he did not authorize autopay.

      The patient cancelled his debit card, so the refund for the new equipment will have to be sent by check.

      I called the patient. I apologized for the difficulties he has faced. I let him know the refund was approved and will take 4-6 weeks to arrive by mail. I also let him know that I will bring the issues he faced to the appropriate management so they can be addressed.

      The situation is resolved.

      Thank you,

      *** *.

      Customer Answer

      Date: 12/22/2024

      Company did contact and was approving a refund to be sent have yet to receive seems promising!
    • Initial Complaint

      Date:12/10/2024

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am disputing the charges below because this claim should have been sent to *************** in the year 2023. Harvard *******, ****** per phone on 9/13/24 at 515pm, has also agreed with this when I called them on the phone. The **** was obtained in September 2023 and Harvard Pilgrim was supposed to pay 3 monthly payments, 9/15/23, 10/15/23, 11/15/23, and then a payment in full 12/15/23 per Harvard Pilgrim's policy. Absolute Respiratory goes by countless aliases, Absolute Respiratory, Adapt Health, Cape Medical Supply, and the prior authorization was given to Absolute Respiratory. Rather than filing the claims under Absolute Respiratory, they were submitted under Cape Medical Supply (the wrong NPI) and denied for no prior authorization as the claims were submitted under their wrong alias. *************** said the claim would be paid for, all they have to do is submit it under Absolute Respiratory with Absolute Respiratory's TIN and they are unwilling to do so. I contacted Adapt Health/Absolute Respiratory when I got the first bill 4/16/24 and countless times after that with no success. I was never informed that the claims were denied in 2023 as I could have gotten it corrected then.Instead, without my permission and for dates that I did not receive service, they billed my new insurance company and myself. I did not use the **** past 12/31/23, yet they are putting service dates of 3/22/24, 4/22/24, and 5/22/24. I am disputing these charges as the claims were incorrectly submitted by Absolute Respiratory/Adapt Health and I should not have to pay the price for that. Creditor Absolute Respiratory Balance $800 Account Ending in 3978 Invoice ******** CREDITOR Absolute Respiratory BALANCE $32.25 ACCOUNT Ending in 8968 SIMM Reference ******** CREDITOR Absolute Respiratory BALANCE $32.25 ACCOUNT Ending in 3763 SIMM Reference ******** CREDITOR Absolute Respiratory BALANCE $32.25 ACCOUNT Ending in 7012 SIMM Reference ******** Thank you ******* *******

      Business Response

      Date: 01/03/2025

      Thank you, we will review this account and work with our billing management team to contact the patient and resolve.

      Customer Answer

      Date: 01/11/2025

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 22667344

      I am rejecting this response because:

       

      I have not heard from the business at all

      I am waiting for them to say they charged the insurance company appropriately and that I do not owe anything.


      Regards,

      ******* *******








      Business Response

      Date: 01/13/2025

      The patient will be hearing from us soon, the account has been assigned to a specialist to review and resolve.

      Customer Answer

      Date: 01/22/2025

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 22667344

      I am rejecting this response because:

      I have still have not heard back from the business on this complaint.

      Regards,

      ******* *******








      Business Response

      Date: 04/02/2025

      This case was resolved with the patient and the resolution letter was mailed out and case close 1/14/2025

      Customer Answer

      Date: 04/14/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ******* *******

    • Initial Complaint

      Date:12/09/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company seems to be committing fraud. I was provided with a cpap machine along with the accessories on 1/10/24 and was told it is a 10 month rent-to-own process billed through insurance. Insurance processed the claim each month and I was nearing the 10 month period. At 9 months, my employer changed health insurance companies. Adapt Health is now telling me that they will need to start over and bill the new insurance company for 10 months, ending in August of 2025. I would like for them to issue a credit for anything beyond 10 months and not continue to bill for 10 more months. This sounds like an illegitimate business practice.

      Business Response

      Date: 12/30/2024

      We have received the complaint, and it was logged into our system on December 30, 2024, to investigate. We will work with the patient to get this resolved. Thank you. 

      Business Response

      Date: 12/30/2024

      Tried to contact the patient by phone today but was unable to speak to her so I emailed instead, an attached letter explaining what our billing manager did to resolve her billing concern. Thank you.
    • Initial Complaint

      Date:12/06/2024

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been attempting to get **** supplies for months now. Overall adapt health has one of the worst processes for actually helping their patients get their supplies. Keep in mind I have an insurance and they still have a difficulty working with my primary care officer actually getting the supplies. When I asked if they actually had a patient support or ombudsman program the person on the line I contacted today as of 6 December 2024 said that no program exists. Furthermore, they request extensive information from the primary care office, and although they say that they make attempts to contact the primary care office, there doesnt seem to be any evidence of such attempt. Why do they have terrible customer service, I think my bigger concern is that theres no way for a patient to give appropriate feedback. Im concerned with how these business practices aligned with the *** requirements under the beneficiary right subsections.

      Business Response

      Date: 12/20/2024

      Thank you, we will work withe the patient to get a resolution.
    • Initial Complaint

      Date:12/05/2024

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been harassed by the company AdaptHealth calling my phone number for months. I have told them on several occasions that I dont know the person they are calling for. I have been told several times my number will be removed. But they continue calling my phone number. I have filed the Do not call complaint. They dont care that I filed. Something needs to be done about this company and theyre harassing practices.

      Customer Answer

      Date: 12/17/2024

      This company is continuing to call my home.

      Business Response

      Date: 12/23/2024

      We have received the complaint, and it was logged into our system on December 23, 2024, to investigate by the ********************* and we will get this resolved. Thank you.

      Business Response

      Date: 12/27/2024

      The complaint has been resolved. Thank you

      Business Response

      Date: 12/27/2024

      The complaint has been resolved. Thank you.

      Customer Answer

      Date: 12/31/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      **** *********

    • Initial Complaint

      Date:12/05/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/15/2024 this company billed me nearly $500 for CPAP supplies and machine rental after incorrectly billing the wrong insurance account for the dates of the supplies provided. After calling several times to follow up with them directly afterwards, and filing several support cases, they have refused to provide updates on the re-billing process or inform me of when I can expect a refund for the charge. It has been several months now. This bill should have been billed to ******************* which was the insurance I had on file for those dates and I was fully covered by them from December of 2021 until March 2024, instead, when I went to update it with them after moving to a new employer and insurance provider, they improperly billed past invoices for the period where I was covered by Premera to the new insurance provider (******), causing them to predictably be denied due to me having just rolled onto the new insurance *********** general their billing practices appear to be quite shady and unprofessional, as I'm quickly finding out from the numerous complaints filed here and elsewhere and through contacting their billing support several times. Because of their practices, I don't even have email followups or receipts for the initial calls I made and receipts are often not even itemized, however, I do have a record of the support cases filed that have not been updated or were even prematurely closed in some cases. I can also provide a screenshot of phone records of when I made calls, as well as verification of the dates of coverage when I was covered by Premera

      Business Response

      Date: 12/31/2024

      We apologize for any inconvenience this may have caused. Upper management is reviewing the patient's account, and we will reach out to the patient once completed. 

      Business Response

      Date: 01/02/2025

      The patient's account is under review by management. We will reach out to the patient once the review process is completed. 
    • Initial Complaint

      Date:12/02/2024

      Type:Delivery Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife, ***** *******, began receiving wound care supplies as arranged by the wound care clinic of *********************** in ******, ****, in March of 2024. Because of the way that we now purchase supplies, we no longer do do business with Adapthealth. We have received invoices from Adapthealth indicating a balance owed of $315.45. I contacted Adapthealth customer service, requested, and received a detailed invoice of all transactions, but none of the Adapthealth billing list two payments made by us on April 11, 2024, for $111.01 and on June 10, 2024, for ******. There is also no listing of a returned order made on October 22, 2024.

      Business Response

      Date: 12/13/2024

      Thank you, we will work with the patient and our billing mangers to get this resolved. 

      Customer Answer

      Date: 12/16/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ******* *******

    • Initial Complaint

      Date:12/02/2024

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a cPAP machine in September of 2023 from **************** (Adapthealth Company) located in **********, **. I asked to pay in full the $1000 but was told a 13 month lease would allow for supplies to be fully covered by my insurance. During the lease I received seperate Autopay invoicing monthly from a different Adapthealth Company ****** Oxygen for $100/ month ($80 and $20 seperately). I recently received a new invoice for $185. I attempted to contact the phone provided and visited the local office. Both contacts, I was told that I had zero balance. The contacts were not able to provide me with my account or account details. The only tool provided with the recent invoice only links to an Autopay enrollment. This feels like a scam that enrolls unsuspecting seniors in an Autopay they cannot cancel.

      Business Response

      Date: 12/13/2024

      Thank you, this has been assigned to a resolution associate to work with the patient and billing to resolve.
    • Initial Complaint

      Date:11/29/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dexcom G7 sensors ordered in October. Doctor faxed requested clinic notes from my 9/9/2024 office visit. Notes have now been faxed by *********** at least, 3 times. Adapt Health insists they are incomplete or not received. ********** has spoken to Adapt Health and received alternate fax numbers. I have offered to send my after-visit summary. I am at a loss. I think these continued requests are harrassment.

      Business Response

      Date: 12/16/2024

      We have received the complaint, and it was logged into our system on December 16, 2024, to investigate. We will work with the patient to get this resolved. Thank you. 

      Business Response

      Date: 12/23/2024

      Unfortunately, we were informed by the patient's MD office today, the patient has decided to go with another *** company. I have emailed the patient a letter today and I have also contacted the patient's UHC representative by email as well. We sincerely apologize for any inconvenience we may have caused and our unsuccessful attempts to try to get this resolved with the MD's office. Thank you. 
    • Initial Complaint

      Date:11/27/2024

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I usually receive my CPAP supplies from AdaptHealth. They maintain a credit card on file to pay the co-pay for the costs. Adapthealth did not run the credit card for the last supplies in September 2024.I received a bill for ******. The normal copay is *****. They remaining $176.37 was charged as a late fee and interest.They then attempted to charge me for supplies that I already paid the copay. This was for supplies sent in April 2024 and that was paid for in May 2024. Receipt is attached. I feel that they are attempting to grossly overcharge me, overcharged interest and late fees and are now attempting to charge for payments that were already made. They are now threatening collections and sending bills with different changes and claiming incredible interest and penalties as seen in bills attached with dates due of December 9 and December 10th.

      Business Response

      Date: 12/16/2024

      We have received the complaint, and it was logged into our system on December 16, 2024, to investigate. We will work with the patient to get this resolved. Thank you.

      Customer Answer

      Date: 12/16/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 22611797

      I am rejecting this response because: The company is still claiming I owe for charges that they were paid for from April 2024.  The bill that was paid in May 2024 and they received payment in full.  The credit card payment was for September ********************************* the amount of $175.67 on an original bill of $29.95.  That is almost 6 times what the original bill was for. 

      The company continues to harass by calling multiple times a day about the charge.  

      The company has not reached out to me to make this right nor have they acknowledged the payments that they received.  In fact, they continue to attempt to bill me for payments already made and increase the interest.


      Regards,

      ******* *******








      Business Response

      Date: 12/19/2024

      This is still being reviewed by our billing department manager, as this was just logged in our system on 12/16/24, and we will contact the patient once our review is completed. Thank you. 

      Business Response

      Date: 12/30/2024

      Our billing manager tried to contact patient by phone back on December 20, 2024, but had to leave a message for a call back. As of today, there has not been a return call, so the billing manager, emailed the patient today to let her know the status of her account from the ******************** letter. The compliance department will also be mailing out a letter to the patient today explaining our investigation and the resolution. Compliant has now been closed on our end. Thank you. 

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