Complaints

This profile includes complaints for AdaptHealth's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AdaptHealth

  220 W Germantown Pike Ste 250 Plymouth Meeting, PA 19462-1437

• 

  AdaptHealth

  3024 Penn Ave West Lawn, PA 19609-1444

• 

  AdaptHealth

  122 Mill Rd Ste A130 Phoenixville, PA 19460-1412

• 

  AdaptHealth

  34 E High St Pottstown, PA 19464-5427

• 

  AdaptHealth

  1039 Bern Rd Wyomissing, PA 19610-2009

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** Medical Supplies/Adapt Health mailed me an invoice for $1456 for my insulin pump supplies (lifesaving supplies they wouldn't ship until I only had two days' worth left and basically begged them) saying my insurance (****** ***** * *****) wasn't in effect at the date of service, even though they have my insurance listed on the invoice. They say they filed a claim with my insurance company, but ****** ***** * ***** hasn't received any documentation at all from them. ****** says it's against their policy to send the bill "again," and they’ve already begun charging me late fees for my supply order even though it's never been processed by insurance. They are unhelpful, bordering on hostile, on the phone. To avoid late fees, I reluctantly agreed to start a payment plan and paid the first installment of $208 on 11/30/23. After speaking with ******, the **** rep said ****** ended its contract with them in May and therefore they're out of network and I owe the full amount and there's nothing they can do. However, I would still like this claim to be formally filed through my insurance, even if it's going to be denied, and I should have some out of network benefits that would cover at least a portion of this bill. I've submitted an appeal to **** (even though there was no actual claim for them to deny) in the hopes of facilitating better communication between the two companies. Also, ****** says there's no self-pay adjustment and I owe the full amount that they would charge the insurance company, which I'm not sure is legal. They say they received a denial from **** in writing, but they aren't authorized to release it to me, so I doubt that document exists. In October, before they shipped my supplies, ****** assured me that my bill would only be $25, which I would be charged after receiving the shipment. My life quite literally depends on my diabetic supplies and I feel like I'm being extorted.

  Business Response

  Date: 12/13/2023

  We will have the account reviewed by both our billing and diabetic team. Someone will reach out to the patient shortly. 

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a ***** machine from AdaptHealth back in August 2023. I was initially told when I order the machine, that I would have 3 payments of under $80 to pay for the upfront cost of the machine. From there the payments were supposed to drop to around $60 per month to rent the *****. I have paid them $78.01 on 8/29/23, $78.01 10/2/23, $100 10/11/23, $78.0 10/16/23. I have already paid them ******. I returned my ***** machine 11/1/23. They tried to charge me again this month. I have paid well over what I initially approved them for. Now they are saying I agreed to paid $500 during the first call they made to me when I ordered the machine. I did NOT agree to that. If I had been told how much it was to rent the machine, I never would have got it. When I called and explained this to them, they would not do anything but say I still owed them money when I do not. Once I continued to argue with them, they said they would review the original recording of the conversation. I called back over 8 hour later and asked if they had reviewed the recording. I was basically ignored and continually told I still owe money to them. They will not listen, nor will they tell me what the original recording said. I know for a fact I did not agree to what they are claiming.

  Business Response

  Date: 12/04/2023

  Thank you. We have received the complaint and will work with the patient to get this resolved.

  Customer Answer

  Date: 12/07/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  I have yet to hear anything from the company in any way. They have not done anything to work this out.
  
  Regards,
  
  *******************************
  

  Business Response

  Date: 12/12/2023

  We apologize, but we show that this issue was resolved. 
  

• Initial Complaint

  Date:11/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely incompetent and ridiculous. I've been being billed since August 2023. I get calls and texts CONSTANTLY asking me to pay bills even though my insurance covers 100%. They keep saying insurance will catch up and they will refund the $40 I already paid, but that never happens. I keep just receiving daily calls saying I owe them money. Every time I contact them it's the same story. Now they are denying that I paid the $40 and saying they never promised to refund it, but they'll apply $9 to a future bill. THERE ARE NO FUTURE BILLS BECAUSE I SHOULD BE `100% COVERED. I'm sick of being told I'm entitled to a different number of supplies every time I reach out. I'm sick of getting a different excuse every time I reach out. I'm sick of being harrassed CONSTANTLY for money I do not owe and will never owe because my insurance should be paying the bill. It's been four months of **** trying to deal with these imbeciles and I don't even think I'm getting the supplies that are covered. I just want someone to fix this constant billing/insurance issue and get me the correct supplies.

  Business Response

  Date: 12/04/2023

  Thank you. We have received the complaint and will work with the patient to get this resolved.

• Initial Complaint

  Date:11/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father, 88 years old, had covid pneumonia January 2023 while vacationing in FL. He was released from the hospital with a portable oxygen concentrator from Adapt Health. He flew back home to PA with the equipment. In April he no longer needed the equipment. June 13th one of their companies picked up all the oxygen equipment. ****** Medical, part of Adapt Health, has continued to bill him. I have contacted their billing eight times. Initially they said over the phone they owed him money. They continued to bill. This last bill they threatened to contact a collection agency. I have power of attorney for my father medically and financially. I believe they are messed up, harassing my father and this is elder abuse and I've told them this over the phone.

  Business Response

  Date: 12/04/2023

  Thank you. We have received the complaint and will work with the patient to get this resolved.

  Customer Answer

  Date: 12/14/2023

  Adapt Health contacted me directly and corrected the problems.

• Initial Complaint

  Date:11/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** Medical Supplies continues to delay shipment of an urgent order of diabetic medical supplies.

  Business Response

  Date: 12/04/2023

  Thank you. We have received the complaint and will work with the patient to get this resolved.

• Initial Complaint

  Date:11/24/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/31/23 I ordered CPAP supplies. Then they tell me that they need my SIM card on 9/21/23 for compliance. They said they sent me a SIM card, but I never got one. They will send me another one. 2 weeks later, still don't have a SIM card. I take my SIM card into ******* Discount Medical on 10/12/23. They take my card, give me a new one and tell me that the data will be uploaded so my sleep doctor can read it. I have a sleep doctor appointment on 10/24/23 and she has to call ******* to get the data and tells me that I am in compliance. I order supplies again. I don't get anything from *******, so I call AdaptHealth on 10/31/23 and they tell me that I am not in compliance. I call my insurance company and they get ahold of *******/AdaptHealth and then they tell me that they don't have my SIM card. Then hours later they tell me they do have my SIM card and data and say I am in compliance. Still no supplies. Then I call my insurance company on 11/20/23, they in turn call AdaptHealth with me on the phone. They said that I am not in compliance, then tell me that I am, so I order supplies again. Now on 11/23/23 I get an email saying once again I am not in compliance. I call AdaptHealth on 11/24/23 and they tell me an manager will get back with me.

  Business Response

  Date: 12/04/2023

  Thank you. We have received the complaint and will work with the patient to get this resolved.

  Customer Answer

  Date: 12/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:11/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction - 11/10/23. Last of 2 visits to ******* - today 11/21/23 to clear this up.******* stated my Co-pay total was $ 132.63 ( attached ) . I returned 3 items same day stating I wanted a refund. Then I received an Invoice from *******' corporate office (attached ) for an additional $ 66.31 and I don't know why. ******* did not give me clear simple answers. they were o mis-leading. They said I now have an unapplied balance of $99.77 (attached ). I stated I want a refund . They stated that there is nothing they can do and that I could call their billing dept. or Customer service. ( attached ). so as far as customer service it was very un-satisfactory. I am 65 years old and I feel sorry for more senior people who do not stand up to a place like ******* Home Medical. They will get taken advantage of more so than I did. I only want what is fair and ******* - Harrisonburg did nothing to resolve this to make the so called customer experience fair. I will attempt to call their customer service dept. tomorrow 11/21/23.

  Business Response

  Date: 12/04/2023

  Thank you. We have received the complaint and will work with the patient to get this resolved.

• Initial Complaint

  Date:11/21/2023

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son is a patient. I’ve had nothing but problems since adapthealth took over LifeHMO. My son is tube feed. It is only way he can live. Adapthealth is his supplier. As I type this complaint, I am still waiting on his nutritional supplements which is a week late. I called yesterday to find out his coordinator forgot to place his order. They said they would place and next day ship some of his nutrition. It didn’t happen. Call again today, they claim no order was placed but they would do it and send someone this evening with a case of his nutrition. See his nutrition isn’t something you can get o we the counter. Well it’s still not here. This isn’t the first or second time, this is the third within 9 months. Constantly changing who his coordinator is too. So to keep him alive, I will have to put him in the hospital. The others times, I was able to get a pharmacy to do the prescription. Unfortunately I can’t afford another $800 out of pocket, that’s why insurance covers it. Unfortunately, it’s Thanksgiving week and his doctor not able to write prescription, they are off. So to take and put a 16 year old in hospital for nutrition due to a company who can’t seem to get someone to place orders…..is UNACCEPTABLE. My son is ***************************, a disabled patient.

  Business Response

  Date: 11/28/2023

  Greetings & Hello.
  
  We would like to thank you for bringing this matter to our attention. A team member has been assigned to investigate this matter on your behalf of the consumer and will be in contact with them directly with our team members findings.
  
  Thank you,
  Corporate Compliance Department

  Customer Answer

  Date: 11/29/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I have heard this type of response before. Nothing gets resolved. Replying with “ we will investigate this matter” doesn’t resolve the issue. It’s was suppose to be investigated the very first time this happened. Apparently, it wasn’t because it has happened several more times. People rely on their medical supplies. In this case, nutrition. This is a growing child whose nutrition gets not sent, delayed weeks. You can’t expect people to go without their food for weeks. This isn’t a sweep under the rug problem. This is basically life or death when one has a feeding tube 
  
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:11/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve had incontinence suppliers ordered by my PCP Adapt calls me, says they are trying to reach me. I return the call, I get transferred multiple times, nobody knows anything about it. In 2021, I received a wheelchair. They argue it was 2022. I barely used it for 2 months, then I. was re-hospitalized April 2021 until July 2022. The wheelchair was left in storage until I came home. Currently the brakes are no longer working on the wheelchair resulting in 4 falls and . It also is interfering with my transit bus refusing to take me to Drs appointments. If ******** only covers the cost of one wheelchair every 5 years, shouldn’t it be able to withstand use? Furthermore, shouldn’t they have adequate record keeping reflecting when the wheelchair was delivered? One rep said I owed a copay of $800 for the manual wheelchair that costs.150-$200 on the open market that eas already covered by ********.

  Business Response

  Date: 11/28/2023

  Greetings & Hello.
  
  We would like to thank you for bringing this matter to our attention. A team member has been assigned to investigate this matter on your behalf of the consumer and will be in contact with them directly with our team members findings.
  
  Thank you,
  Corporate Compliance Department

• Initial Complaint

  Date:11/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a bill for product never received..currently being threatened with being turned over to collection agency for failure to pay. Just received an invoice, no description of what was supposedly shipped to me..when I went into create an accident based on the information on the bill, it said no patient found with that name and account number

  Business Response

  Date: 12/10/2023

  We apologize for any inconvenience caused to the consumer.  Thank you for bringing this issue to our attention.  We have adjusted the open invoice to the patient.