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Business Profile

Retirement Planning Services

Lincoln National Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retirement Planning Services.

Complaints

This profile includes complaints for Lincoln National Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lincoln National Corporation has 33 locations, listed below.

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    Customer Complaints Summary

    • 186 total complaints in the last 3 years.
    • 83 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/04/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/18/23 12/28/23 1/4/24. I requested funds be withdrawn from an annuity with Lincoln Financial. We discussed the amount the amount to be held for taxes and that it was to be wired to my bank account that they said they had a record of. They indicated it would take five days. Five days came and went no funds were sent. I contacted them on the 12/28 Wanted to know why the funds weren’t transferred they said they didn’t have the correct account number as I didn’t include and nine at the end of my account. I read directly from my checking account what my account number was the last 4+ the nine at the end which my account is according to my bank again funds weren’t sent. On 1/4 I requested that an overnight check be sent to my home address I was informed that it would take 3 to 4 days to get there that was early in the morning. Late that afternoon prior to closing I called and wanted a tracking number and what company they used to ship it out. They indicated that the funds hadn’t left the facility yet and they couldn’t provide me with a tracking number. At this point I feel like they’re holding my funds hostage and I have no recourse. They wouldn’t let me speak to a supervisor although they did take my phone number to have them call me back unfortunately that won’t happen until Monday. Again I’ve been waiting for these funds since December 18 I made my first request. I’ve never in my life had trouble like this with this company I cannot believe the amount of stress and distrust they have put me through. I would appreciate someone contacting them. Their contact number is **************. The person I spoke to today on the phone said they were operating out of Fort Wayne Indiana that’s where the check would be mailed from her name was *** she wouldn’t give me an employee ID number nor **** she let me speak to the supervisor. I’ve held this annuity policy since 2007. I’ve also filed a complaint with the SEC.

      Business Response

      Date: 01/17/2024

      ***** *******  
      Compliance Analyst
      Lincoln Financial Group
      100 N. Greene St.
      Greensboro, NC 27401 

      ************ Office
      ************ Fax

      LincolnFinancial.com

    • Initial Complaint

      Date:12/14/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      my former company sold the business thought i had my 401 k transferred apparently not .my fault for not keeping up with it.know that said i have been trying to cash out my accounts as i have 2 called on Monday December 4th 2023 talked to a person don,t remember name. this person looked up my accounts and said i had submitted papers to with draw my account.on 1 *** and he would mail the check and it would take up to 5 business days that was fine. 10 business days latter nothing!!! so called again today December 14th 2023 talked to another person she looked up my accounts again low and behold nothing had been sent to me. so she said the reason why is that my former address did not match my current address OK all fine and good accept i gave them current and former address ALREADY. so she said i would have to fill out papers again and re submit them but she would take my email address and send documents that way.so i get home low and behold nothing again!! know i am to this point! I don,t know what kind of SCAM they trying to run on me BUT I WANT MY MONEY!!!!!!!!!!!!!!!!!!!!!!

      Business Response

      Date: 12/28/2023

      December 28, 2023

      Dear *** *******,

      I am writing in response to your email dated December 18, 2023, to LifeCompliance at Lincoln Financial Group regarding the above-referenced Complaint ID Number. Due to privacy laws, Lincoln Financial cannot provide you with any policy information regarding the complaint that *** ******* ******* filed. Accordingly, Lincoln Financial will respond directly to *** ******* regarding this matter.

      Thank you for bringing this matter to the company's attention. If you have any questions or should you need any additional information regarding this matter, please feel free to contact me. 

      Respectfully,

      Customer Answer

      Date: 01/24/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *****************************

    • Initial Complaint

      Date:12/14/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been attempting to rollover existing money from a retirement 403b previous employer to an outside ira. I have sent paperwork 3 times emailed spoke to staff with no resolution. There have only been confirmation emails of receipt regarding paperwork but, never any follow-up. This has been going on for several months. I want these funds transferred for consolidation purposes. dates 10/30/2023, 11/20/2023, 12/8/2023. They have transferred only partial funds and are providing inaccurate information regarding the rollover. The business has yet to resolve this issue. I keep contacting someone abroad and can never get someone in the States

      Business Response

      Date: 01/10/2024

      January 10, 2024 

      Dear *** *******,

      I am writing in response to your emails dated December 18, 2023 and January 3,2024 addressed to ****** ********, Lincoln National Corporation (“Lincoln”), regarding the above-referenced Complaint ID Number. Due to privacy laws, we cannot provide you with any
      information regarding the complaint that ******* ******** filed. Accordingly, we will respond directly to ******* ******** regarding this matter.

      Thank you for bringing this matter to our attention. If you have any questions or should you need any additional information regarding this matter, please feel free to contact me.

      Respectfully,

      Customer Answer

      Date: 02/04/2024

      The complaint has been resolved. I appreciate your assistance with this matter.

    • Initial Complaint

      Date:12/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to cancel my life insurance with this company 4 times! and everytime I talk to a representative they stated they can't hear me BUT I had to talk to two other representatives prior to talking to the third one to terminate my policy. The second representative stated I had to fill out a termination form which is NOT on their website and I can only get it when I talk to this termination representative. NOW, my policy increases to 880 dollars tomorrow. Also I did send them a letter terminating my policy first week of Nov 2023, since I couldn't talk to anybody on the phone. This avoidance also happens during the CHAT session! their excuse in CHAT is they don't understand what I am writing! 

      Business Response

      Date: 12/26/2023

      ******************,

      I write in response to your request dated and received December 12,20203. We would like to thank you for sending this complaint to us on behalf of ***********************. However, privacy laws limit the amount of information that we are able to provide you regarding this matter. Accordingly, we are responding directly to ************** regarding his concerns.

      Sincerely,
      *********************
      Compliance Analyst
      Phone: ************
      Email: *****************************

    • Initial Complaint

      Date:12/01/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is sending letters that my insurance is in lapse becuase our bank account was closed for fraud. I cannot update our life insurance accounts with new banking information online and cannot get ahold of represenative on the phone. I've been encountering significant challenges in updating our payment method since 10/25/23, and I must express my frustration with the customer support experience I've encountered. Despite numerous attempts to follow their instructions, I've been unable to complete the payment online or update my information. Each time I follow the prompt instructions, I consistently receive an error message. This has led to unnecessary confusion and delays. Our policy numbers affected by this issue are **********, **********, and **********. I kindly request that you review and rectify the instructions provided to ensure they accurately guide users through the payment process. Additionally, I'd like to address an issue with your phone support system. During my recent interactions, one of your representatives mentioned they could not hear me then hung up. However, prior to that, when I was transferred and during the numerous calls I made today, the audio quality was perfectly fine. Unfortunately, there have been more than one occasions now where I've been abruptly hung up. I need my accounts brought current and the lapse in coverage is fault of the brokerage, Lincoln Financial Group.

      Business Response

      Date: 12/14/2023

      December 14, 2023 

      Dear *** *******:

      I am writing in response to your December 6, 2023 email addressed to *** ****** ******** at The Lincoln National Corporation (“Lincoln”) regarding the above-referenced Complaint ID. Due to privacy laws, Lincoln cannot provide you with any policy information regarding the complaint that Joshua Helmer filed. Accordingly, Lincoln has responded directly to *** ****** regarding this matter.

      Thank you for bringing this matter to the company's attention. If you have any questions or should you need any additional information regarding this matter, please feel free to contact me.

      Respectfully,

    • Initial Complaint

      Date:11/28/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 08/01/23, called at 3:15 pm and agent ***** for distribution request, but before I completed paperwork for needed money, I asked him if the much needed funds would affect my RMD in November 2023? My annual systematic RMD. The form does not mention anywhere that it would affect my RMD. On 10/12/2013, I called LFG ###-###-#### and spoke to agent ****** at 4:07 pm. Changed my pin number, she stated that my RMD for November would be in the mail by second week in November. Also, ****** read my new bank account number to verify it. Called several times after these and received conflicting answers. Several agents said I needed to fill out a new request form for RMD while other agents said that I would not receive RMD at all. 11/13/23 called LFG and spoke to ***** at 8:01 am. ***** was very professional. She gave the amount of the RMD to come and the amount of taxes (Federal and State) to come out. She may have stated that the RMD would come soon. 11/15/23, called LFG again. 11/20/23 called LFG and spoke to *****, but she was so slow that we were on hold nearly 20 minutes with no voice contact. Did she hang up on me or what? 11/21/23 called LFG 4 more times. One of them again put me on hold for long time. On 11/22/23, called ###-###-#### to talk to someone in the accounting office and talked to a secretary. She was very professional and said that *** ******** was not in, but a man named ****** was in a meeting and she would approach him when the meeting was over. I received no return call or email as promised. Also, asked if my sister could be put on my account, in case I should get sick and relay messages and questions for me. No response. All that I am asking for, is a verification of when will my second RMD withdrawal is supposed to come out in November, so we can be vigilant watching it to come in the mailbox. I did not want to take any money out, but when I turned 70 ½ years old, it was made mandatory by United States Government.

      Business Response

      Date: 12/13/2023

      December 13, 2023

      Dear *** *******:

      I am writing in response to the November 28, 2023 email to Lincoln regarding the above-referenced Case Number. Privacy laws limit the amount of information we can provide you regarding this matter.

      Accordingly, Lincoln responded to *** ***** directly regarding this matter to address the concerns.

      Thank you for bringing this matter to the Lincoln’s attention. If you have any questions, please feel welcome to contact me.

      Regards,

      Customer Answer

      Date: 12/17/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *********************

    • Initial Complaint

      Date:11/27/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to close out an old IRA managed by Lincoln financial group provided to me by a previous employer, ********* ****. I have filled out and faxed the appropriate forms, along with a copy of my ss# card, because they have the wrong one on file for me. This was faxed on 11/6. I have not received the distribution as of now (11/27) and cannot get a valid reason for the hold up when contacting the customer service dept. (******, ******) other than they are working on changing my ss#. When I ask to speak to a higher up (***** *****, ****** *****) they say they will call back but they haven’t.

      Customer Answer

      Date: 11/30/2023

      The same day that I submitted my complaint to BBB, I received a call from *********************. She stated the hold was an IT issue on their end - she said she would escalate to her manager ***************** and call me the following day with an update. Its now 3 days later and I have not heard from her.

      Business Response

      Date: 12/04/2023

      December 4, 2023

      Dear *** *******:

      I am writing in response to your letter dated November 28, 2023 addressed to *** ****** ******** at The Lincoln National Corporation (“Lincoln”) regarding the above-referenced Complaint ID. Due to privacy laws, Lincoln cannot provide you with any policy information regarding the complaint that ******* ******* filed.

      Accordingly, Lincoln has responded directly to *** ******* regarding this matter.

      Thank you for bringing this matter to the company's attention. If you have any questions or should you need any additional information regarding this matter, please feel free to contact me.

      Respectfully,

      Customer Answer

      Date: 12/09/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *****************************

    • Initial Complaint

      Date:11/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been trying to withdraw my 10 percent annual money from my Annuity and being told nothing but lies and being placed on hold for extreme amounts of time. One time over 20 minutes and then disconnected. Then they wont let you speak to supervisor and vague about contacting corporate. Its just shady and I want my money that they are not releasing

      Business Response

      Date: 11/28/2023

      November 28, 2023 

      Dear *******:

      I am writing in response to your email dated November 15, 2023 , directed to the [email protected] email box at The Lincoln National Life Insurance Company (Lincoln Financial) regarding the above-referenced Case Number. Due to privacy laws, Lincoln Financial cannot provide you with any policy information regarding the
      complaint that *** ******* filed. Accordingly, Lincoln Financial are responding directly to *** ******* regarding this matter.

      Thank you for bringing this matter to the company's attention. If you have any questions or should you need any additional information regarding this matter, please feel free to contact me.

      Sincerely, 

    • Initial Complaint

      Date:10/23/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to get access to my retirement account online. I spent a long time on the phone with customer service on October 11th, and the person could not figure out what the issue is. They said they would follow up in 1-2 days. I have followed up several times, and they have not responded. I would like someone to follow up, figure out why my online account access couldn't be setup, set that up so that I can access my information and my finances. Thank you.

      Business Response

      Date: 10/27/2023

      Dear *** *******,

      I am writing in response to your email dated October 23, 2023 at 11:35 pm addressed to ****** ********, Lincoln National Corporation (“Lincoln”), regarding the above-referenced Complaint ID
      Number. Due to privacy laws, we cannot provide you with any information regarding the complaint that **** ****** filed. Accordingly, we will respond directly to **** ****** regarding
      this matter.

      Thank you for bringing this matter to our attention. If you have any questions or should you need any additional information regarding this matter, please feel free to contact me.

      Respectfully,

    • Initial Complaint

      Date:10/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Lincoln pension department is required to pay my retirement benefit every month starting December 1, 2023. However, they refuse to send me the forms that I need to complete to begin receiving the retirement benefit. I have called 4 times over the past two months with no results. The person who answers the phone says the same thing every time I call; "I'll send a message asking them to send out the forms." I have asked to speak to a manager. However, they refuse.

      Business Response

      Date: 11/09/2023

      November 9, 2023  

      Dear *** *******,

      I am writing in response to your emails dated October 23, 2023 and November 9, 2023, both addressed to ****** ********, Lincoln National Corporation (“Lincoln”), regarding the abovereferenced Complaint ID Number. Due to privacy laws, we cannot provide you with any information regarding the complaint that ***** **** *********** filed. Accordingly, we will
      respond directly to ***** **** *********** regarding this matter.

      Thank you for bringing this matter to our attention. If you have any questions or should you need any additional information regarding this matter, please feel free to contact me.

      Respectfully,

    Lincoln National Corporation is NOT a BBB Accredited Business.

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