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Business Profile

Retirement Planning Services

Lincoln National Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retirement Planning Services.

Complaints

This profile includes complaints for Lincoln National Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lincoln National Corporation has 33 locations, listed below.

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    Customer Complaints Summary

    • 186 total complaints in the last 3 years.
    • 83 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/12/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was off work for a medical procedure as of 07/25/2022. My paperwork and my employers was filed 08/08. I didnt hear anything as of 08/19 at which time I tried contacting Lincoln Financial and was told they hadnt received the doctors statement, which was given them on 08/05. I contacted my Dr. and was informed it was faxed. I logged in and seen my first and last name was misspelled. I contacted Lincoln Financial again and they said they would correct it. Two weeks later and 3 more attemps ,my name was corrected. A of 08/12/22 I am still "pending" apparently now waiting on medical records which my Dr. says were never requested, at least in my name. Its a shame you pay all those premiums thinking you will be covered and have to get ignored.

      Business Response

      Date: 10/18/2022

      This letter is in response to your request dated and received 10/16/2022. We would like to thank you for sending this complaint to us on behalf of our insured, ***************************. However, privacy laws limit the amount of information that we are able to provide you regarding this matter. Accordingly, we are responding directly to ******************** regarding his concerns.

      Sincerely,

      Cheryl G********

      Claim Resolution Services

      Lincoln Financial Group.

    • Initial Complaint

      Date:08/08/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is my disability company! Claim # *******! I have requested both in email & several verbal conversations to be called when something is sent to my email or mail! Cynthia W************ has ignored this, and refuses to adhere to it, even after she advises she will! I sent documents filled out back on July' 18 2022, Since them I keep receiving an email to submit them!! I have called both Cynthia & the Manager Audrey leaving vm's w/ times and dates to call back when I am available, around my Dr's Appoints! It goes so far that one vm left for Audrey I advised to call before 3 pm due to Doctors appoint' she had all day, & calls me after 3pm when Im at the Doctors, & can't pick up?? Then that Fri' I left her 2 VM's to call the the next Mon from 10-11 am! No Call!! This is purposely being done to me, & I don't appreciate it!! No person or human being much less a disabled person should have to accept such neglect in handling my claim! I have asked for two years to receive confirmations of request for Dr's records by email & phone! They have purposely not provided? Ever? There is supposed to be a new case worker and no one has provided info! They flat out refuse to properly communicate with me' and provide what I have requested! Leaving me in the dark! They never pick up their phones' they don't respond to emails' I send stuff & they don't advise verbally if received! This is their job to do these things & should beheld accountable? This needs to be rectified, across the board! They get paid to do this not making me suffer, with being completely negligent in handling of my claim and towards me! With it being their choice to do so' I have had several issues' in the past and present! Someone from Corporate needs to contact me! and Handle this properly, from now & going forward! Period! ************ w/ a proper time I can set!

      Business Response

      Date: 08/25/2022

      August 25, 2022


      BBB serving Metro Washington DC & Eastern Pennsylvania
      ****-*********************
      1411 K Street NW
      10th Floor
      Washington, DC 20005-3004


      RE *************************
      Complaint ID: ********
      Claim Number: *******

      Dear ******************:

      In response to your August 23, 2022 inquiry.

      Please note that privacy laws limit the amount of information that we are able to provide you regarding this matter.

      Upon receipt of your inquiry, Michael W********, Director of claims, contacted the consumer by telephone and addressed her inquiry. Please note that complaint matters are handled by the appropriate business units and not corporate.

      Please let me know if you require any additional information.

    Lincoln National Corporation is NOT a BBB Accredited Business.

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