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Business Profile

Auto Rentals and Leasing

Penske Truck Leasing Co. L.P., Inc.

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BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for Penske Truck Leasing Co. L.P., Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Penske Truck Leasing Co. L.P., Inc. has 172 locations, listed below.

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    Customer Complaints Summary

    • 201 total complaints in the last 3 years.
    • 64 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/10/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After paying all my fees, I was expected to pick up my truck on June 16, 2022. Due to the lack of communication with Penske's "Remarketing Department" Julissa T***** to be exact, I did not know what to expect or when to pick up my truck from Texas. After speaking with my lender, I was informed that all I needed was my Drivers License and Bill of Sale. My wife and I flew to Texas to pick up the truck. Once we arrived, I was advise that I do not have a temporary tag. I need help to get my tags and registration. The previous Better Business Bureau complaints about Penske as well as the negative reviews on ****** are growing, and this business continues to operate on unethical business practices. Moreover a simple reply from a Penske representative is just not enough. A simple solution for me would be, that Ms. T***** acknowledged all of my unanswered emails and apologizes. Another solution would be to inform me that my temporary tag and registration has been sent to me with an estimated time of delivery. I have spent over $12k during this transaction, and as a small business I need my truck to make money. I was renting trucks and this is my 1st Truck. Of coarse I am upset, but the unanswered emails are very discouraging after investing a large amount of money.

      Business Response

      Date: 07/26/2022

      The customer from this complaint was called on 7/14, issued an apology and given the temporary tag that he requested in the attached complaint. We called the customer again today to ensure that he was taken care of and that nothing else was needed. He confirmed he received the tag and that the issue that he filed has been resolved.

       

       

      Thank you,

      Pepper Joulwan
      Rental Support Coordinator

    Penske Truck Leasing Co. L.P., Inc. is BBB Accredited.

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