Business Profile
Auto Rentals and Leasing
Penske Truck Leasing Co. L.P., Inc.Headquarters
Reviews
This profile includes reviews for Penske Truck Leasing Co. L.P., Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.33/5 stars
Average of 85 Customer Reviews
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Review fromConcerned C
Date: 06/15/2025
1 starConcerned C
Date: 06/15/2025
To Whom It May Concern,I am writing to express my deep disappointment and disgust at Penskes recent decisionwhether deliberate or due to negligenceto rent one of your box trucks (license plate ******, ********************** unit number ********) to a known white supremacist hate group, now going viral across the internet.This group has been openly instigating violence and racial hatred, and as seen in circulating footage, they packed themselves in the back of one of your trucks, using it as a mobile base of intimidation and terror. This is not only morally reprehensible but also represents a grave failure of responsibility and due diligence on the part of your company.Your brand is now directly associated with bigotry and domestic extremism. As a rental company operating nationwide, you have a duty to ensure your equipment is not being used to promote hatred, especially at a time when our country is already reeling from social division and violence. Renting a vehicle to such a groupknowingly or notmakes you complicit in whatever harm follows.Penske must immediately and publicly address this situation. Silence is not neutrality. It is tacit approval. We demand answers. We demand accountability. And we expect a clear condemnation of white supremacist ideologies, along with a review of your rental protocols to ensure this never happens again.Until then, Ialong with many otherswill no longer do business with Penske and will encourage others to follow suit. Companies that enable hate, even through carelessness, do not deserve the trust of the public. Shame on you penske do better Respectfully Concernd citizenPenske Truck Leasing Co. L.P., Inc.
Date: 06/17/2025
Thank you for message. We take this matter very seriously. The company issued the following public statement via social media and to media outlets immediately following the incident: Penske Truck Rental is aware of an incident involving one of its vehicles in ***********, Mo. This incident is unacceptable. We strongly condemn these individuals and their actions, which violate our rental agreement.Effective immediately, the individual(s) on the rental agreement are banned from future rentals. Dated: June 15, 2025. This statement is available on Penskes social media platforms X, ******** and Instagram. Thank you for contacting us.Review fromDean A
Date: 05/30/2025
1 starI rented a truck due to a broke down truck, first time renting a truck. the agent didn't explain some very critical things about needed documents and how they would charge me a lot of money for IFTA 2 months after turning the truck in and I clarified verbally with the agent that there would not be any other charges after that. these people refuse to do anything to correct any of their mistakes and it ends up costing the customer a lot of money. I will NEVER RENT A TRUCK from Penske ever again. In short, I ended up paying hundreds of $$$$ to **** and other jurisdictional taxes twice. they really don't care about the customer, they just don't want to do anything that doesn't pay them their commission.Review fromJohny M
Date: 05/16/2025
1 starI could say so much more with penske Newcastle well really new York metro how they are doing the opposite rules on the other side and say idc what art Bryan and Tyler say we gonna do it our way when they visit we do it there way I'm so serious about this there's no lie you got jim quiting and his brother vp of sales supervisors quiting you got supervisors praying n hopeing ppl have heart attacks to take there positions you got people sexual harassing ppl keep there job but fire a 12 yrs person that did one thing wrong I got so much more to say Roger penske art mike duke would be upset, I loved penske they all loved me i was the heart I cared to have a h.r that didn't pass there test 3 times still the face to protect penske wrong let's goo to use chat gbt to do there job come on wrongReview fromMark F
Date: 04/25/2025
3 starsMark F
Date: 04/25/2025
While renting a Penske moving truck, I requested a military discount at both pick up and drop off. At pickup, I was told that Id receive a $50 discount because the truck was only 3/4 full on fuel. I filled the truck before starting my move and it cost over $65 to fill the truck. The actual discount I received was 1% of my rental $44.33. I was told since I was receiving a discount for the fuel, he couldnt discount the rental an additional amount. At drop off, I again asked about a military discount but was told it was too late to do that, despite having a poster on the wall advertising a military discount. Although both locations provided professional customer service, Im disappointed that I couldnt obtain the advertised military discount.Penske Truck Leasing Co. L.P., Inc.
Date: 04/26/2025
Hello ****, Thank you for reaching out. I'm again so sorry that this wasn't completely worked out at the locations operating as our agent, and I very much appreciated the opportunity to communicate with you yesterday and this morning to make it right. I sent you an email earlier today with the details of your refunding and my direct contact in case we can be of further assistance on this issue.Review fromMichael N
Date: 04/13/2025
1 starMichael N
Date: 04/13/2025
The process of renting the truck is not the issue. I tried to return the truck same day only to find my personal vehicle was locked inside the gate of the facility. Penskes customer service line stops working evening before 9pm as listed so for the night I was out of luck. The next morning I call Penske to notify them my personal vehicle was locked inside the gate and I was in need of retrieving my vehicle. They said the location is closed today and theres no way to get your personal vehicle out. The kicker is Im still being required to drop off the truck today with no way of getting home. To not make it 100% clear and known at the point of renting the truck out is extremely frustrating. Even a phone call a hour or 2 before closing just to check and say are you going to be leaving this vehicle here on site for the duration of the rental or will you be here soon to pick it up. I am right at the front door so you cant miss my vehicle when you lock up for the day and go home for the weekend. Completely s******* me over and saying theres just nothing that can be done but make sure to drop the truck off.Penske Truck Leasing Co. L.P., Inc.
Date: 04/15/2025
Hello *******, I'm so sorry this was your experience with us. We at Penske are dedicated to providing the best customer service possible and I sincerely apologize that we missed the **** and for any inconvenience this caused you. We want to do better, and your review helps us improve. If there is anything we may do to make things right, we'd love to speak with you if you'd be willing to give us a call at 1 800 Go Penske / **************.Review fromkennedi r
Date: 04/03/2025
5 starskennedi r
Date: 04/03/2025
I would like to issue a 10/10 review for Amer and ******* for providing such a pleasant and warming experience.They both were assisted me with booking a truck rental as I am having to move again under extremely unfortunate circumstances. Although I feel overwhelmed and stressed during this time, their empathetic attitudes towards my situation made my day and mood that much better. Not only did they offer impressive discounts , they were also knowledgeable and very resourceful. Both went above and beyond and showed a great deal of professionalism. I can only hope that penske has many more employees like these two who are willing to be just as amazing as they were in assisting consumers. May this review reach supervisors and upper management so that they are able to share my warmest thank yous. Keep setting a great example!Penske Truck Leasing Co. L.P., Inc.
Date: 04/05/2025
Thank you so much for your kind words! Were thrilled to hear that you had a great experience with us. Our team works hard to ensure every customer has excellent service, and its always rewarding to know were meeting that goal. We look forward to welcoming you back the next time you'd need a truck rental. Thanks again for taking the time to share your feedback!"Review fromDiane H.
Date: 03/28/2025
1 starDiane H.
Date: 03/28/2025
Rented a 26' truck 2 years ago for a ***** to NC move, the cost was $1200. Went online March 26, 2025 to rent the same truck for the same move but in reverse. In less than 2 years the cost increased to $2600. But, it gets better. When I went to double check the cost on March 27, 2025 (11 days later) the cost was almost $4700. For the same truck, same dates and same distance. I called the local Penske rental dealer and they gave me some lame excuse, "time of year and truck demand" No, it's price gouging. Plain and simple.Penske Truck Leasing Co. L.P., Inc.
Date: 03/29/2025
Our rates are decided based off the availability at both our pick up and drop off locations. The initial move from ***** to ************** was less expensive because of the amount of trucks we have in ***** vs what we have in ***************Diane H.
Date: 04/03/2025
I disagree with the company's comment. I checked the price for the truck rental ***** to **************, just to see if that was the case. Wrong!! Same price. March 16 ***** to ************** $2600. March 27th ***** to **************, almost $4700. Nice tryDiane H.
Date: 04/03/2025
I disagree with the company explanation. I checked the price for ***** to **************, just in case that was the reason for the price gouging. Wrong! March 16th 2025 ***** to ************** $2600 March 27th 2025 ***** to ************** nearly $4700. No difference in the price gouging. Nice try.Review fromLisa K
Date: 02/04/2025
1 starI rented a 16 foot Penske truck and car carrier. At the end of our second day on the road there was a bang from the back of the truck. We went out of control and rolled over! The roads were bare and we were on a straight freeway. There was no collision or any other vehicle involved. How does this happen? Faulty equipment? I spoke with the people who cut up the car carrier. It was totaled. They said it looked as though it might have been a problem with the hitch. We only had minor injuries but my belongings were not in good shape. My car was totaled. We have made 5 calls and left messages with Penske and they will not return phone calls. DO NOT RENT FROM PENSKE!!!!!!!!!!Review fromEdmee G
Date: 12/13/2024
1 starA Penske driver hit my parked vehicle. It was on a handicap parking spot right in front of a ***** Club store. He hit me and then just drove away. I had to follow chase him down. I have a vlaim pending and they ate fragging their feet. The claims adjuster is rude in his communications. It is by far the worst company I have dealt with. It seems as I was the one who was at fault. It's been over 2months and I'm still waiting.Review fromJason L
Date: 12/10/2024
1 starJason L
Date: 12/10/2024
While renting a truck and trailer i was assured the trailer would.have the necessary straps to secure the vehicle I was hauling. It came with tie downs but they were far from sufficient to haul what I told them o was hauling. The dolly we got was broke. The straps wouldn't tighten like they were suppose to. They were just hobbled together to be there. This resulted in my wife getting hurt because it wouldn't secure the appliance properly. Towing with thier set up was nightmare.Penske Truck Leasing Co. L.P., Inc.
Date: 12/11/2024
Hello *****,
Thank you for contacting Penske.
I am so sorry to hear about the issues and your wife. I do hope that she is ok.
Please contact us at ************ with the rental agreement number or the phone number it is under so we may assist.
Thank you.
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