Complaints

This profile includes complaints for Penske Truck Leasing Co. L.P., Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Penske Truck Leasing Co. L.P., Inc. has 172 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Penske Truck Leasing Co. L.P., Inc.

  2675 Morgantown Rd Reading, PA 19607-9676

  
• 

  Penske Truck Leasing Co. L.P., Inc.

  9210 E Hampton Dr Capitol Heights, MD 20743-3828

  
• 

  Penske Truck Leasing Co., L.P.

  2470 Westbelt Dr Columbus, OH 43228-3825

  
• 

  Penske Truck Leasing Co. L.P., Inc.

  4673 Highway 280 Birmingham, AL 35242-5033

• 

  Penske Truck Leasing Co. L.P., Inc.

  1700 Ridgeway W Montgomery, AL 36110-3267

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 27, 2023. I started purchasing a 2017 International pro star from Penske deal in Augusta ga for $43,211.38. On May 2nd 2023. I was able to pick up my truck. I was told I was purchasing a level 1 penske package which is great than DOT requirements. I was also told that everything was checked and was in great condition. Before I left the deal my truck start having problem. It was shaking and bouncing. I told the guys at the shop and they stated take it to my local penske office and they will fix it. May 3 I did just that. I took it there told the guys what was wrong. On May 12th I was told the truck was ready. I go and the problem was still there. I call back and was told to take it to another shop on May15th. Drop it off on May 16th and my truck is still there till this day. The after marking team told me they would make my first payment on June 1st and refund me the insurance for the month. I haven't received ANYTHING from them. They didn't offer a solution to fix my inconvenience of this problem. I lost a job behind this. Today June 19th nothing have been done.

  Business Response

  Date: 06/29/2023

  Thank you for sending us this complaint as we strive to
  deliver extraordinary customer service. We are working urgently to see this
  matter through, and to be confident that we are giving our customer the desired
  product. We are sorry to receive this letter, and we hope that we will be able
  to come to an amicable solution. 

  Customer Answer

  Date: 07/06/2023

  [Toassist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  I would my first response to be accepted. Give the shop permission to check over everything and fix any problems that is found. Also give me the 15 days back to make sure everything is good.
  
   Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  Regards,
  
  
  
  ***** ******* 
  

  Business Response

  Date: 08/02/2023

  Penske is sorry to hear about the customer's experience and rejection to our previous response. Upon receiving the rejection, we were able to contact *** ******* and provide an update on parts. At this time the customer has been actively running their unit while the part has been on order. The customer is encouraged to get an inspection at their own leisure and provide Penske with any details following. We are able to review and recommend what would be the best course of action. We will continue communication directly with the buyer to provide updates and to ensure they are fully satisfied once repairs are completed.
  
  Regards,
  
  ******* *****
  Penske
  
  Manager Remarketing Customer Service

  Customer Answer

  Date: 08/03/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because: I would like to have a okay on let the shop fix all that should have been check and fix before i receive it.
  
  
  Regards,
  
  
  
  ***** ******* 
  

  Business Response

  Date: 08/29/2023

   

  While Penske is sorry to hear of the buyer’s rejection, we
  believe the decision made for the buyer to have their purchased used tractor
  inspected on their own is the best next step. All repairs and parts have been
  handled and the customer has possession of their equipment. During the time the
  customer was awaiting parts, they were able to safely operate their used
  tractor. We are still able to review and recommend what would be the best
  course of action if the customer decides to have their truck inspected. They
  can send their inspection report over to Penske when available and we look
  forward to reviewing with the buyer once received.
  
  Regards,
  ******* ******
  Penske
  Manager Remarketing Customer Serviceere...

  Customer Answer

  Date: 08/30/2023

  I didn't accept this because this whole time it's been unprofessional and confusing. I was told on August 11 by ***** ******** that she spoke with shop and they ordered the wrong parts. I spoke with the shop and they told me the same thing but I could come get the unit until the parts come in. Today August 30 I called for updates on the parts and a supervisor by the name of **** stated that the claim was close on August 21st. I never received a call from ***** or the shop to set up a time to bring the unit back. I will like someone from corporate to give me a call because I don't believe any higher up know how their aftermarket team is treating customers. I have enclosed a email from [email protected] with our last email.

   Complaint: ********

  
  I am rejecting this response because:
  
  
  Regards,
  
  
  
  ***** ******* 

• Initial Complaint

  Date:06/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/12/2023 I enter an agreement with Penske Leasing and Rental purchase for a 2017 **** TRUCK ***. On 04/25/2023 I was told the Truck was ready to be picked up and I just needed to transfer the $45,500 for the purchase on a wire transfer. The truck was located in Alexandria, VA and I live in Florida on 05/09/2023 I flew to VA to pick up the truck and start the 13-hour drive. After about 4 hours into the drive, the check engine line came on leaving me stranded in the middle of North Carolina. I had to stay in a hotel overnight until the next morning when I drove the truck to the nearest Fayetteville, North Carolina location. This truck was supposed to be a 'LEVEL 1' per the contract, which is not as the truck broke down hours later. Per Penske, the truck is being repaired (when this vehicle was supposed to be inspected from the beginning to prevent any of these problems) but I am the one that always has to inquire and this has been a very frustrating ordeal. Every day that this vehicle is not in my possession is money that I am losing. I wrote to [email protected] as per the bill of sale requirements and have not heard back from them at all leaving me in the air. I have been in contact with the service coordinator and she is the person that told me the vehicle is being repaired turning down my request for a refund and gave me limited info on what to expect in the middle of my ordeal this position has also changed personal leaving me to start over with a new staff member and limited answers. At this point, all I would like is to part ways and cut both of our losses in regards to doing business with Penske, and just received a full refund for the amount that I purchase the vehicle. I have tried to ask for a refund over and over and my request has been ignored.

  Business Response

  Date: 07/13/2023

  Penske is sorry to hear about **. ********* experience, as we take all of our customer concerns seriously and work to provide a quality experience to all buyers. After reviewing the filed complaint, it was brought to our attention that the unit had been completed and has been ready for pick-up. We have notified the buyer and are awaiting confirmation that the unit is in their possession. We will work directly with the buyer in regards to any additional support to ensure they are fully satisfied. Again, we are sorry for the experience and hope to improve the buying experience for all of our customers.
  
   
  

  Customer Answer

  Date: 07/24/2023

   They said they had fixed the truck and so I took days from work, purchased a plane ticket, took an Uber to the location and picked up the vehicle. An hour and a half later it broke down again. I took it to the closest Penske and dropped it off. Im still paying for truck insurance and the truck payment for a vehicle that I have not been able to use at all for all these months.
  
  Thank you for all your help!
  
  *************************
  

  
  

  Business Response

  Date: 08/21/2023

  Penske has contacted the buyer and has confirmed the unit has been fully completed. We are working out a resolution on concerns while his unit was inoperable. We are confident we will be able to find a resolution that is agreeable to both involved parties.
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:06/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Penske Rental San Bernardino charged me $1,629.61 for the rental of one of their 26 feet trucks for one day of use, on April 2, 2023. Apparently, at least by the time of my operation, the branch was in total operational chaos. For instance, when I went to pick up the truck, there was no employee in charge or someone who knew where the keys were. After my operation, I returned the vehicle the same night and before the 24-hour agreement. Then, after 11 days, I received a bill listing charges for a total of 8 days of use and, apparently, a full tank of diesel. The sole fact that the actual 123 miles of driving are reported on the bill makes the whole thing really absurd. The statement indeed gave me the impression that no one reviewed the corresponding returning key box in more than a week. Initially, I received excellent attention from **** ********* (**************@penske.com), when I contacted Penske customer service, who put me in contact with one of the managers in the Fontana branch, ****** ******* (******.*******@penske.com). Unfortunately, ******'s response has been far below what is acceptable. After several attempts without a response, she finally wrote me that she was working with her finance department and that they were going to send me a refund check for $1,105.45 (still not enough but was better than nothing). However, a full month has passed since my initial contact with **** ********* and I still have no signs of the refund. In short, one of the worst experiences I've had in my life in regards to renting vehicles.

  Business Response

  Date: 06/28/2023

  Good morning **************,

  Thank you for contacting us. I do apologize for the inconveniences that occurred with your rental.

  I have reached out to the San Bernardino branch to get more information regarding the refund check.

  Once I have that information, I will contact you via phone or email.

  Thank you.

  Kindly,

  ******* 

  Rental Support

• Initial Complaint

  Date:05/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our company, ******** ***** ***, was leasing a tractor truck (Tandem Axle Day Cab) from Penske Truck Leasing during the period of 12/08/2020-06/18/2021. We paid the required $5,000.00 deposit via cashier's check, on 12/08/2020. We returned the truck on 06/18/2021 and we still have not received our deposit back. I've made multiple requests, to no avail. Penske has stopped taking our calls and they claimed that they kept our deposit "due to you not getting back to us in 2021" per ***** ** *******.
  
  We had a disputed repair invoice that we went back & forth on, and ultimately decided we couldn't fight them on it after we returned the truck. So, Penske was to deduct $1,589.59 (disputed invoices) + $858.00 (rental through 06/18/2021) + $48.50 (toll charges) from our deposit and refund the balance of $2,503.91. However, they continued billing us for rental and mileage long after 06/18/2021, and claim to have applied the deposit to those invoices. This brought up concerns about the mileage we had been getting charged all along, whether or not it was accurate, since they were attempting to bill us for mileage when we no longer had their equipment, but it was pointless to try to resolve this at this point.
  
  After many attempts to resolve this with Penske directly, and having reviewed the many complaints filed against them, all monetary complaints, and the erroneous billing after returning their truck, it has become clear that Penske has dishonest business practices and we will not do business with them again.

  Business Response

  Date: 05/19/2023

  
  I reviewed the rental invoices from 6/14/2021 to 7/13/2021 and the customer is owed $3525 for the rental.
  Here is the breakdown:
  
  * 3 weeks totaling $2793 for the weekly charges, environmental fees, and vehicle licensing recovery fees.
  * 4 days totaling $732 for the weekly charges, environmental fees, and vehicle licensing recovery fees.
  
  Per ***** the customer is not responsible for maintenance invoice 0020688864 for $273.15.
  Total owed to the customer for rental and maintenance invoices is: $3798.15.

  Customer Answer

  Date: 06/08/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:
  

  I would prefer to keep this complaint open until we receive the balance due to us in full, at which time.  Given the extraordinary amount of time spent trying to collect the money due to us from Penske Truck Leasing, I just don't feel comfortable closing this out until it truly is resolved.
  
  
  
  Regards,
  
  
  
  ****** ****** 

• Initial Complaint

  Date:05/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a lease customer of penske for almost 3 years. I had a truck maintenance left out to go otr. Truck broke down 3 different times back to back on the way out to California and back to the east coast. This cause me severe late fee claims causing all of my income to be held from processing penske didn't care after I told then because of break downs what it cause they only said pay me on this date or return all your trucks. They basically after 3 years of on time payments did not care to give me a day extension or anything only return there trucks future customers be ware they over charge you every month. Trucks constantly break down. That's a company only it for gain.

  Business Response

  Date: 06/14/2023

  Please allow this e-mail to serve as Penske’s response to the above-referenced complaint.  By way of background, Penske Truck Leasing Co., L.P. (“Penske”) and ***** *** ***** LLC (“Customer”) were parties to that certain Vehicle Lease Service Agreement dated January 27, 2021 (“VLSA”) pursuant to which Customer leased from Penske three (3) commercial vehicles (“Vehicles”).  It is understood that *** ****** is a principal or manager of the Customer.
  
                  Under the VLSA, Penske is responsible to provide routine maintenance and repair of the Vehicles, and, when a Vehicle is out-of-service due to mechanical failure, to provide a Substitute rental vehicle.  Where a Vehicle is damaged, Customer is responsible for the cost of those repairs, and no Substitute will be provided.
  
                  That is exactly what happened in this case.  Where there have been from time to time mechanical breakdowns (as is normal in the operation of a commercial vehicle), Penske has provided Substitute rental vehicle as required. 
  
                  Customer further alleges that due to a breakdown, it suffered late fee claims, income loss, and so on.  However, the VLSA disclaims these damages; under Article 18, Customer agreed that Penske will not be liable for loss of profits or business, loss or damage resulting to Customer by reason of delay in delivery or failure to deliver products, driver’s time, or any indirect, incidental, special, consequential, or punitive damages. 
  
                  Finally, the VLSA requires Customer to pay all invoices via ACH on the 12th day of each month, without deduction or offset.  Customer has failed to pay by ACH no less than four (4) times in the last year, including payments for July 2022, November 2022, December 22, and May 2023.  Penske sent a default notice to Customer on January 30, 2023 specifying these failures, and upon the occurrence of the rejected ACH payment in May of 2023, Penske sent a lease termination letter effective as of May 23, 2023, as permitted by Article 13 of the VLSA, and demanded return of the Vehicles.  To date, the outstanding charges due and payable total $15,260.62, and the Vehicles have not been returned.
  
                  To the extent that Customer disputes any invoice Penske has issued, we invite the Customer to provide us with notice of such dispute and any evidence of such claims, and we will be happy to review. 
  
                  Based on these facts, Penske requests that the BBB conclude that Penske adhered to the contract between the parties and that the BBB close this complaint. 
  
  Regards,
  
  *****
  Rental Support Coordinator
  
  T ************
  Penske 
  Rental I Leasing I Logistics 

• Initial Complaint

  Date:05/11/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has lied to me and gave me incorrect information about a truck I was purchasing. They lied about the compliance and safety of the truck and the condition of the truck in the timelines. On several occasions they have costed me tens of thousands of dollars in loss and continue to lie. The representative has lied to me on several occasions about several different trucks and the conditions of the trucks which has called me to deliver wrong information to a pending contract, which in turn I later lost and it has costed me a loss of 12,000 I would like to have the company cover this out of discounting additional for the loss I incurred from receiving false information on serveral occasions from ********************* their rep when I call to speak to management I never get a call back and its always back and forth when attempting to even file a coorporate complaint.

  Business Response

  Date: 05/17/2023

  Penske is sorry to learn of this complaint as we strive to satisfy every customer by providing excellent service. We take each matter seriously and conduct detailed review upon receipt of each complaint. *********************** has been notified that the unit is now ready and her lender is scheduled to fund tomorrow. She is anticipating taking possession of the truck on Friday.Penske is working directly with *********************** on ensuring their complete satisfaction with any outstanding concerns. 

• Initial Complaint

  Date:05/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday April 28th I called Penske Truck and spoke to a young lady about a truck rental. I agreed to reserve, but my appointment was starting. I wasn't sure was needed since she said nothing was do until the day of but she said a CC and I was in public. I asked her to call me back in 30 minutes. I wanted her to get her sale/credit. She did not. Hoping dhr would. I waited. $379 or so for a 1-way truck to Florida. The following Monday I get a call and I'm driving from Florida home. It's not her. I explain I can't reserve now and that I was expecting the call days ago. They lady was curt and says we have high call volume she probably couldn't. So today 1 -week from my original call. I follow-up and they tell me it's almost double the price. Close to $650 around $590 with a discount. After mentioning what happened they offer a smaller truck, 15 feet instead of a 22 foot. Then the young woman keeps me on hold for over 10 minutes with no check in while reaching out to a supervisor. Who listened to all the prior calls, confirmed the price quote and said I should have called before, the prices change all the time and I was told that even though they know the young lady said she would call me back and other attempts were made to reach me. The best they can do is $501. It's extremely disheartening to be treated so poorly not once but twice after having AMAZING service by the first Rep which is why I was waiting for her to call me back. The only reason why I waited to call. Literally every other person I spoke to at Penske was rude or short in attitude. This last person said the Supervisor **** at *** ***** processed the complaint and there was nothing more to address send an email. She did not care. So much for supporting the families of Veterans.

  Business Response

  Date: 05/19/2023

  Good Morning,

  I called and spoke with ******* this morning and was able to offer her the same rate as she was previously quoted. I apologized for the poor customer service experience and emailed her the new reservation price to rectify the situation.

  Thank you,

  ***************************

  Customer Answer

  Date: 05/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory. I appreciate Penske Truck and Leasing following up with me. Especially in such a timely manner with a different tone than when I had attempted to resolve this previously. BBB, Thank you for helping me navigate this situation. 
  
  Regards,
  
  ******* *******
  
  

• Initial Complaint

  Date:05/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a rental on may 3rd, I thoroughly explained my purpose for rental and asked if it was okay. I was advised everything was good. I took the day off of work, paid for my test and planned everything I had planned. Today I get a phone call at 3pm telling me I may not be able to get my rental, I explained the situation the guy told me he call me back. 1 hour later I call him back to inquire, he states I can’t get it. Asked if I wanted to talk to manager, I said I was I the area I would stop in he said ok. I get their manager refuses to come out, employee refused to give me information to file a complaint with corporate stated he would file the complaint for me as to which I refused. Stated he didn’t want to get them involved and have them asking questions as it was a manager who approved my rental. I speak with corporate and they tell me there’s nothing they can do they’ll call and talk to them, proceeding to tell me my reservation is active and if I cancel it to call them and they’ll waive the cancellation fee. So I than asked whose gonna reimburse me for paying for the test I was supposed to do and the day I already took off work and was laughed at and said I don’t know what to tell you. Very unprofessional company with employees who clearly don not know how to do there job. Further more waited till the end of day to tell me this leaving me no choice to figure out an alternative before Monday.

  Business Response

  Date: 05/16/2023

  I spoke with ***** on May 8th/9th and discussed this matter. We talked at length about the service that was provided to him by my team in Wilkes Barre. I clarified the situation and offered a solution in an effort to remedy the matter by suggesting that if there was an opportunity to get him a unit, we would do so free of charge for all of the hassle.
  
  I extended an apology for the poor customer service and had a discussion with my team members to ensure this wouldn't happen again.
  

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put in a reservation for a 16ft truck for April 29th 2023, my reservation number is ********. When I picked it up the inside was not cleaned cupholders sticky and had hair it them along with hair on the seats and it smelled inside, went over to my personal vehicle and grabbed some wipes and cleaned it the best I could. we started driving the truck all highway miles, and couple things were noticed tried using cruise it work only for about 20miles than shut off, you to reset it the brakes might need replaced the pedal was almost to the floor, when shifting between 2nd and 3rd sometimes wouldn't and sometime it be fine, also the wipers were worn out it was raining /wet snow the wipers just smeared also the steering had i think alot more play then there should have. I wouldn't care to much but I had my 12 year old daughter with me and they were safety issues. I would like them to beware of this so it doesn't cause an accident. i sent a email to the company about my concerns and got no response. Thank you,*********************

  Business Response

  Date: 05/05/2023

  I left a voicemail twice for *** and received no call back. The location he picked up from is typically extremely good with cleaning trucks and calling ** to move trucks if they are too dirty for them to clean. As soon as we received this complaint, we sent hikers to the **************** to bring the unit back to *****’s service department. The hiker driving this unit said he didn't notice any issues with the unit. The unit has been inspected and is good to be rented again.

   

  Regards,

  *****
  Rental Support Coordinator

• Initial Complaint

  Date:04/29/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We Put down a deposit for acquisition of 2018 box truck, was a two week turn around to get the truck ready. Was a cash deal. Deal was canceled by manager because manger was acting in capacity of attorney giving out legal advice of instructions on how I’m suppose to sign the contract and I can’t reserve my rights on the contract., OR AMEND. The bill of sale was turned into a one sided contract giving rights after the acquisition. This was a very very bas business encounter and waste of our time, definitely not a company I would ever wanna do business with or refer anyone. What I thought should have been a simple business transaction turned out to be a company seeking to control you and the truck through and after the acquisition. When the only thing of concern should have been how we were settling the bill. There was no honor in the contract only dishonor. Funds were accepted with no consideration. If your looking to do honorable business stay away from PENSKE

  Business Response

  Date: 05/07/2023

  Penske is required to limit the sales of our commercial equipment to be used for commercial purposes as is stated on our Bill of Sale. The customer would not agree to this and other items on the Bill of Sale and required that we make modifications before agreeing to sign. We have a standardized Bill of Sale used for all Truck Sales and are unable to make amendments or modifications upon request. We immediately fully refunded the customers deposit as they were unwilling to sign the necessary documents to complete the purchase.

  Customer Answer

  Date: 05/26/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:what gives Penske the authority to govern a purchase ? and what a customer plan on using it for?  Penske accepted funds and than failed to perform on the contract, because we refused to sign a contract giving control to govern the transaction.  This is a sign of control. Who wants to purchase something IN FULL and than have someone tell you what to do with IT? Is it mines or yours if you have authority to govern what I buy ? If Penske wants to control its customers than Penske should foot the bill. This is Fraud, and bad business. How is this good business for a customer ? You buy something and the person you buy it from wants you to sign a contract giving power to control it after, This is a joke. NO ONE IN THEIR RIGHT MIND WOULD DO SHADY BUSINESS LIKE THIS. 
  

  Regards,
  
  ******* *****