Reviews

This profile includes reviews for Penske Truck Leasing Co. L.P., Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Penske Truck Leasing Co. L.P., Inc. has 172 locations, listed below.

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  Penske Truck Leasing Co. L.P., Inc.

  2675 Morgantown Rd Reading, PA 19607-9676

  
• 

  Penske Truck Leasing Co. L.P., Inc.

  9210 E Hampton Dr Capitol Heights, MD 20743-3828

  
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  Penske Truck Leasing Co., L.P.

  PO Box 1448 Elkhart, IN 46515-1448

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  Penske Truck Leasing Co. L.P., Inc.

  4673 Highway 280 Birmingham, AL 35242-5033

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  Penske Truck Leasing Co. L.P., Inc.

  1700 Ridgeway W Montgomery, AL 36110-3267

Review Details

• Review fromLisa W

  Date: 12/05/2024

  1 star
  I purchased a commercial truck from Penske Used Truck Sales the end of Oct 2024. I took possession of the Unit on Nov 11, 2024. The process was being handled by Ms. ******** ****** of Penske sales team and Mr. **** ****** of Premier Finance, who I was referred to by Penske. Ms. ****** worked diligently to find me a good deal on a used 26 box truck. While Mr. ****** worked diligently to find me a lender to finance the Unit. Mr. ****** negotiated on my behalf with ******* and secured financing for me. I picked the Unit up from ******* on Nov. 11, 2024, and drove it to my place of business in *********** on Nov. 12, 2024. I reported a few issues to Penske the very next day and dropped the Unit off on Nov. 13, 2024, to ******* Freightliner in *****, **. Penske offers a 15 day if there is something wrong with the Unit, we will fix it on us. Storm ******** of Penske, is my service coordinator, she has coordinated the service repair of the Unit. Well, it has been 3 weeks now and the purchase of the Unit is costing me money due to the issues that I reported within in the first 2 days of being in possession of the Unit. So, if there are any other issues with the Unit after the initial 15 days, I wont be able to have them resolved because it is now day 22 of possession. On top of the mechanical issues with the Unit, there is an issue with the Titling of the Unit. The finance company, *******, uses a third-party ********************************************** to process their titles. This whole process is becoming a nightmare and very very costly. I have made phone calls, left voice messages, sent emails to Penske, Premier and CalFund and physically been to the repair shop and the local *** to resolve and seek some type of relief for this hardship. I havent been able to haul or do any business with the Unit, what am I to do but to give the Unit back to Penske and get a full refund.

• Review fromShontavius H

  Date: 12/01/2024

  1 star

  Shontavius H

  Date: 12/01/2024

  Penske Truck Leasing Tallahassee (7405) is preying on small businesses by charging for damages incurred by previous renters or by the employees (not sure). I started up a small business and needed a truck to fulfill a new contract I obtained through Lowes (Spirit). In my desperation I rented a delivery truck from Penske after being warned not to. The initial process started out rocky, as the truck was on a list of stolen trucks after I provided the *** number to my insurance company to obtain the necessary coverage prior to getting the truck. The insurance company even warned me not to rent this truck even after this was supposedly cleared up. Well, I wanted to seal the deal with ****** to start deliveries from Lowes. I went ahead and rented this truck, paying over $900 a week for the rental and it eventually increasing as time went on. After getting out of the truck, I received a bill for over $11,746 for God knows what? I spoke with Penske and agreed to pay for a damage that did happen while I was in the truck which cost a little to nothing compared to $11,746. I then receive a threatening letter from a debt collector (4 *********************************) formally demanding payment or there would be a motion to take the case to court. This was clearly a way of taking advantage of me and my small company while I am trying to provide for my family of 10 children. ******* Family Delivery Service ***********, **

  Penske Truck Leasing Co. L.P., Inc.

  Date: 12/05/2024

  Hello Shontavius,

  Thank you for contacting Penske. I am sorry to hear about your recent experience. Please feel free to contact us at ************ to discuss.

  Thank you.

• Review fromJoseph G

  Date: 11/12/2024

  1 star

  Joseph G

  Date: 11/12/2024

  Reading all the one star reviews is priceless...There really should be a no star option because this company would be the last trucking rental company I would ever use. Received it with engine light on and the *** told me it's no big deal we get it three hours into my trip and it breaks down. repair man comes claims he fixed it after the 3 hours of waiting. park it to upload stay overnight to pick up an am load and here we are again now have waited 2 hours for a repair person to come and was told another 40 mins......what a joke the customer service people are idiots----- do not and I repeat do not use Penske ever!!!!!

  Penske Truck Leasing Co. L.P., Inc.

  Date: 11/13/2024

  Hello ******,

  Thank you for your review. Please contact us at ************ or email us at ************************************************** with the rental information so we may investigate further. 

  Thank you

• Review fromMominur R

  Date: 11/09/2024

  1 star

  Mominur R

  Date: 11/09/2024

  REPLACE THE WEBSITE IT ***** I JUST TRIED TO PRINT A RECIEIPT FOR SOMEONE AND IT JUST LAGGED OUT. THE WEBSITE HASN'T BEEN UPDATED SINCE 2014 AND IT JUST LAGS OUT.

  Penske Truck Leasing Co. L.P., Inc.

  Date: 11/13/2024

  Hello *******,

  Thank you for your review. Please contact us at ************ or via email at ************************************************** for assistance.

  Thank you.

• Review fromjames P

  Date: 10/23/2024

  1 star
  I was involved in a vehicle accident with a Penske truck on July ******* my vehicle had to be tow to the Body shop. Police report stated that the Penske truck driver was at fault from witness account. My 2021 ******** XT6 set in the Body shop for over three weeks waiting on Penske claim departments approval from the initial body shop estimate. Penske approved starting on repairs and sent first check directly to the body shop without my approval. There were two additional payments request to the estimate that Penske paid after numerous phone calls. I had to rent an automobile on July ******* till Sept. 28, 2024 before my vehicle was repaired. After numerous phone calls to Penske claims department I was reimbursed for the car Rental. I am still waiting on the devaluation of my vehicle due to the Accident. Penske claims department failed to return any phone calls unless I called Old Republic Customer claim department first. I have tried to contact multiple claim adjusters with Penske **************** but no one has called me back. I worked for a ***************** in the ** as owner representative for 35 years and I would always return phone calls. I do not like making complaints on Corporations, but when they show no respect in returning my calls i felt need to voice my complaint. Sincerely,***** *****

• Review fromBenjamin K

  Date: 10/21/2024

  1 star

  Benjamin K

  Date: 10/21/2024

  I bought 2 trucks years ago with Penske. Now that I tried to buy another It's been nightmare. First truck allegedly didn't pass the level 2 inspection. 2nd truck got somehow sold after I agreed to buy it. The 3rd truck i offered to buy it with same mileage, year, specs is somehow $4000 more now.

  Penske Truck Leasing Co. L.P., Inc.

  Date: 10/22/2024

  ********,

   

  Please contact Penske Used Truck Sales and ********************** at ************ for further assistance. 

   

  Thank you,

   

  Penske
  Rental I Leasing I Logistics
  **************************************************************************************
  Web | Blog | Social
  

• Review fromMadi C

  Date: 10/04/2024

  1 star
  We rented a 16 truck for a cross country move. On day 1 the truck broke down in the middle of ********. We had to wait for another truck to get brought to us to move alllll of our stuff to the new truck. We had spent hours meticulously packing everything into the first truck and were not confident it would fit again. Penske sent 2 guys to do the transfer and they tossed our stuff into the new van like it was garbage. They broke so much stuff. We filed a claim and were promised a call back within 5 business days, it has been 7 and we havent heard back. Every single time we call, we get hung up on while on hold at least once. We returned the truck and were charge $500 more than originally quoted and none of the customer service agents can seem to tell us why. Never renting Penske again and I will warn others to avoid them as well.

• Review fromJake S

  Date: 10/02/2024

  1 star

  Jake S

  Date: 10/02/2024

  I rented a truck from this company and ot only was it not properly maintained but had damage to it when I picked it up(Unbeknownst to me). Rain ended up getting into the truck and damaging some of my goods. I filed a complaint with their claims department and they completely ghosted me. What's the point of buying extra insurance if they don't pay it out? Talk about a scam

  Penske Truck Leasing Co. L.P., Inc.

  Date: 10/03/2024

  Thank you for taking the time to leave us a rating.  We are sorry to hear you did not have a good experience at this location. Please give us a call at *********** So we can help.

  Penske Truck Leasing Co. L.P., Inc.

  Date: 10/03/2024

  Hello ****,

  Thank you for your review. Please contact our ************************** at ************ or via email at *************************************************************. 

  If you have a claim number and the rental agreement number, please call us at ************ so we may assist with an update.

  Thank you

  Rental Support 

• Review fromTan W

  Date: 09/03/2024

  1 star
  . To Whom It May Concern, I have attached the complaint regarding Penske, along with corporate contacts, and included ********************* in this correspondence. This email addresses a refund of $2,500 that was cashed but has not been returned to the renter, *********************. We have been in communication via email for at least eight weeks and have made numerous calls to corporate and various locations as instructed. We were informed multiple times that the check had been mailed. I am uncertain whether **************** is aware of the poor business practices being conducted by his staff, but I feel it is important to bring this issue to light. I intend to share this situation on social media and other media platforms, as it is unjust. At this juncture, I can only conclude that we are experiencing racial profiling or being treated unfairly due to our status as a minority-owned company. The staff at the ******, ** location, where we originally rented, along with all individuals mentioned in this email, have consistently provided us with inadequate responses, engaging in unprofessional behavior and tarnishing the reputation of Penske. And last there was nothing in the contract nor was we advised it would take 8 Weeks to receive the check back and in this case we still have yet to receive the check .Im very angry frustrated and have been pushed to my limits with Penske Thank you

• Review fromWillie L

  Date: 09/03/2024

  1 star
  08/28/2023. Received an email that truck was being brought in the shop for prepping. They cover their a** by saying it could take 4 to 6 weeks. 09/01/2023. Truck in shop & would have a delivery date after the Labor Day holiday. 09/05/2023. Estimated ready date 09/12/2023.09/13/2023. Apologized for delay, stated they are waiting on a part. New ready date given 09/15/2023.09/18/2023. Email stated only thing left is detail inside & out, some painting on frame.09/20/2023. Received an email stating truck was back from vendor and hoped to have ready next day.09/22/2023. Open RO on the windshield also the truck had not been paid for by the bank and they were requesting funding. Truck ready but noone available to do the final inspection. Funding completed. 09/25/2023. Manager had been out with the flu and truck would be ready for pick up the next day.09/25/2023. Truck ready for pick up. 09/26/2023 09:00. Picked up truck, it was empty. Asked for enough fuel to make it to truckstop. After listening to moaning and grumbling from manager, employee added some fuel.09:38 Got ******** on interstate and truck had a BAD vibration, also pulling hard to the right to were I had to hold steering wheel to left to go straight and bracket for air deflector on top of cab had loose support bracket and deflector was shaking. Returned truck. 09/27/2023. Truck went to vendor for alignment. 09/29/2023. Truck ready at alignment shop, returning to repair air deflector. * Side Note: later discovered the frame was bent so there was no way a proper alignment could have been done. Later I paid to have the frame straightened so that alignment could be completed.10/06/2023. Air deflector getting new insert, truck should be back 10/09/2023.10/09/2023 4:47 pm. Truck ready for pick up. They didn't put much fuel in it first time I picked it up and I knew it had been driven to vendors for repairs so I asked they to please not give me the truck on empty. Picked up the truck...it was empty!