Business Profile

Department Stores

Boscov's Department Store, LLC

Complaints

This profile includes complaints for Boscov's Department Store, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

98 total complaints in the last 3 years.
37 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/05/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Galanz Air Fryer Oven at Boscovs on December 3, 2023. It came with a one-year warranty. When I tried to file a warranty claim on November 22, 2024, ****** refused to honor the warranty. They told me that Boscovs was not an authorized retailer and that therefore the warranty was invalid. They referred me back to Boscovs. When I called Boscovs, I was told that the 90-day return window had expired and that I had no further recourse.
Business Response
Date: 12/20/2024
Thank you for your correspondence. Rest assured, Boscovs attempts to resolve all customer issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. We're disheartened to hear that the manufacturer would not stand behind the manufacturer's warranty.
We will send Ms. ****** a pre-paid ***** return label to the email address provided at the time of order. Please be advised that the label will be coming from ******************************* not Boscovs. Please note, it may take up to ***** hours for the label to be delivered to Ms. ******** inbox. Once Ms. ****** has received the label, print and apply the label to the package and take it to any ***** drop off location. They will ship the package to us at no cost to Ms. ******* Once we receive the merchandise we will refund Ms. ******** account.
Customer Answer
Date: 12/26/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ******
Initial Complaint
Date:11/09/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company sent item from distribution center with no packing slip & will not provide a return slip. They are telling me to pay for shipping which will be $62 **** & then they will provide the shipping slip. This item is a ************* have not opened it. The next time I will be in the vicinity of a boscovs would be around Thanksgiving & that's after the 90 days. I can return it at that time in person at ************ location I just don't think it's fair that I have to pay to return an item with no return slip. I will just cancel my entire membership if this is the case. They do not have that many store locations to provide such rude & terrible customer service. I emailed *********** told me to print the invoice & return it. Why would I pay to return the item & then they say they will ship the return slip.
Business Response
Date: 11/25/2024

Thank you for your correspondence. Rest assured, Boscovs attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. Typically, Boscov's provides prepaid return shipping labels in the event a customer receives damaged, defective, or incorrect merchandise. Please note, Ms. ***** confirmed she requested a prepaid return label to ship back the comforter set because she had previously purchased the same item, not needing two. As discussed by phone on 11/25/2024, Boscov's will send a prepaid return label via email to Ms. ***** as a one-time courtesy. Ms. ***** will receive the prepaid return label via email within ***** hours. Ms. ***** is also welcome to return the comforter set to a Boscov's store location, which ever is more convenient for her. Once the merchandise is received back, Ms. ******* Boscov's credit card will be refunded. We appreciate Ms. ******* patronage and hope to continue to serve her shopping needs.
Customer Answer
Date: 12/07/2024
Resolved dropped package off at ********* at ********** ***** Drop off
Initial Complaint
Date:11/01/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint is concerning online orders. Ive ordered three separate orders from the past 3 to 4 months and all of the orders have been missing merchandise. Ive never received an email to track them. Never had information on delivering them to me when I call. I dont get the merchandise they say its out of stock then I call back again to re-order something different, I was promised several gift cards. One has never come to me, but I have use my Boscovs card to pay for this merchandise and with the gift card therefore I have to use it to buy more merchandise. Todays date is November 1, 2024. This is my third consecutive order that I had to re-order to buy additional merchandise and promised another gift card of a $10 , but yet these things have been put on my credit card for Boscovs and Ive paid for them. I find it fraudulent because when you look online dresses that I have ordered for my granddaughter says theyre available it does not say out of stock. I have never been given notice to say theyre out of stock. I just dont receive them. This is the third order that Ive done and Im very disappointed and I find it to be fraudulent. Theyve charge my credit cards. Ive only got one gift card , and I really have tried to contact corporate with no success. I want my money back in addition to the merchandise that I did not receive. I have never been giving an email or tracking number for three consecutive orders since this started in August 2024
Business Response
Date: 11/19/2024

Thank you for your correspondence. Rest assured, Boscovs attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. Please note, Ms. ******* contacted Boscovs Corporate Customer Relations by phone. At that time, on 11/01/2024, Ms. ******** concerns were addressed regarding refunds and/or gift cards.
Initial Complaint
Date:10/03/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have purchased several ****** ********** necklaces and every one of them were defective and broke after I went to put them on. I had to bring all of them back at separate times and even the manager, ***, in the jewelry department said that she believed they were defective because one even apparently broken her hand but why are they still selling them? Now, after I just brought a broken necklace back to the ****************************************** today I came home and was putting on another necklace and it broke right in my hand in just about the same exact place. I don't keep all my receipts or UPC information. I am sending a picture of this broken necklace with this complaint.
Business Response
Date: 10/15/2024

Thank you for your correspondence. We apologzie for any inconvenience Ms.Mociak has experienced. Please note, Ms.Mociak's concerns have been resolved, as Ms.Mociak also contacted Boscov's by phone. Ms.Mociak has been refunded for her merchandise. In addition, we've reported Ms. Mociak's concerns regarding the merchandise and it's possible defectiveness to our buying office for further review and addressing with the vendor.
Customer Answer
Date: 10/16/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22375991, and find that this resolution is satisfactory to me.

Regards,

Angela Mociak
Initial Complaint
Date:09/30/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sent a full payment through bill pay from my bank account; Volunteer ************ to Boscovs, the check was not received after two weeks from sending the payment in. So I called my bank because I was concern that I would be charged a late fee, I was told that if the payment was not received within 2 weeks the bank considers the check to be lost and so they put a stop payment on the check and asked me to pay it on the BOSCOVs website, which I did on time to avoid any late fees or interest fees. Today I received a statement charging me ***** for the return of the check that was canceled. I called my bank and they asked me to call Boscovs and ask to waive the fee given the situation. I called Boscovs and they would not credit the account, I did not ask them to return the check. It was not my fault at all, I dont understand why am I being charged the extra ***** dollar fee for a return check that was lost in the mail. The bank had cancelled that check, it was worthless. I am requesting a refund for the amount of *****.
Business Response
Date: 10/15/2024
Thank you for your
correspondence. We apologize for any inconvenience you’ve experienced regarding
your Boscov’s credit card account. Please note, Boscov’s charge account
portfolios are owned and serviced by Comenity Capital Bank. Therefore, we are unable to
access the details of your credit account. We have forwarded this complaint to our partnering Escalation
Team at Comenity Capital Bank for further review and direct response.
Customer Answer
Date: 10/16/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22360508, and find that this resolution is satisfactory to me. According to their message; “We have forwarded this complaint to our partnering Escalation Team at Comenity Capital Bank for further review and direct response.”. Hopefully they will respond to my complaint and refund the fees that were charged through no fault of my own.

Thank you.

Respectfully,

Edelin Theresa Nebbia
Initial Complaint
Date:09/20/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We visited ****** Travel and spoke to **** **** about a trip to ******* on February 4. 2024. ***** **** was diagnosed with aortic valve failure and replacement was scheduled for May 1st. His cardiologist suggested we do not travel within that timeframe. We had to cancel the trip on January 25th. We were advised by **** B *** that we would receive a refund of $935.09, everything was delayed regarding the refund. On July 2nd we only received $803.60. When we spoke to **** **** she told us it would take another week to get the balance. Since that time we have not received the balance of $131.49. It has been at least 5 weeks since we were suppose to have received the money but we have not. Every time we go to see Ms. **** she has another excuse for the delay. We are losing our patience with this transaction.
Business Response
Date: 10/25/2024

Thank you for your correspondence. We apologize for any undue stress and frustration Mr. **** may have experienced. Rest assured, Boscovs attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. On Friday, 10/18/2024, a check for the remaining refund due was sent to Mr. **** via ***************. By this time (10/25/2024), the check should have been received by Mr. *********
Customer Answer
Date: 11/05/2024
THE BOSCOV COMPLAINT HAS BEEN RESOLVED. AFTER 8 MONTHS WE FINALLY RECEIVED THE $131.49 WE WERE DO. YOUR ENVOLVEMENT HELP SOLVE THE PROBLEM. THANKS AGAIN FOR YOUR HELP.
Initial Complaint
Date:09/06/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purschased a Patio umbrella 5/20/2024 seams on umbrella coming apart,screws and nuts falling out of the umbrella and it is now 9/6/2024 so I only had this umbrella for 3 month I got in touch with ****** and they said it was a manufacturer problems not their.
Business Response
Date: 09/18/2024

Thank you for your correspondence. Rest assured, Boscovs always attempts to resolve all customer service issues in the most professional and courteous manner possible to preserve goodwill and maintain good business practices. Ms. ***** our Dover Boscovs Store Manager, spoke with ******** by phone on 09/16/24. At that time, Ms. **** welcomed Ms. ***** to come in to the **************************** location to exchange her patio umbrella. Ms. ***** accepted this offer and will be in to the Dover store before Friday, 09/20/24.
Initial Complaint
Date:08/30/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ON 7/13 I PURCHASED THE **** HEAVY DUTY LIFT RECLINER FROM BOSCOVS IN ************. THE CHAIR WAS SALE PRICES AT ******* AND I PURCHASED IT FOR ****** AFTER USING MY HUSBANDS 10% DISCOUNT TAKING $102.00 OFF.NEVER TRIED TO RECLINE THE CHAIR BACK SINCE DIDN'T SIT IN IT MUCH AFTER GETTING IT. I MAINLY GOT THE CHAIR BECAUSE I WAS DUE FOR SURGERY AT THE END OF AUGUST AND NEEDED TO RECLINE AND STAND IN A LIFT POSITION TO RECOVER AND NOT BUST MY STITCHES. WITHIN 30 DAYS OF PURCHASE, I TRIED TO RECLIND THE CHAIR AND IT WOULD NOT RECLINE TO THE MAX LEVEL. HOWEVER WHEN I AM NOT SITTING IN THE CHAIR IT WILL RECLINE THE WHOLE WAY BUT THERE IS A GLITCH AND IT COMES DOWN HARD EVEN RECLINING THE WHOLE WAY WHEN I AM NOT IN THE CHAIR. HOWEVER IT DOES NOT RECLINE TO THE SECOND LEVEL WHEN I AM SITTING IN IT.I CALLED THE *************************************** SUCH A HARD TIME SAYING THAT THE CHAIR WAS A ***** MODEL AND AS IS. I WOULD NOT HAVE EVER PAID THAT MUCH FOR AN AS IS CHAIR. NO ONE (A FEMALE ) NEVER TOLD ME THAT THE CHAIR WAS A ***** MODEL. WHEN I WENT TO FIND THE CHAIR I SAT IN THE ***** MODEL AND IT WORKED PERFECTLY. I TOLD THE GIRL I WANTED THIS CHAIR AND SHE SAID ONE MORE JUST CAME IN AND ITS IN THE BACK WRAPPED AND CAN BE BROUGHT OUT. THAT IS ALL SHE SAID. SHE NEVER SAID IT WAS A ***** MODEL, SHE NEVER SAID IS WAS AS IS AND IT IS NO WHERE ON MY RECEIPT OF SUCH. SO CS SAID THE WORKER REPORTED IN THE SYSTEM AS A ***** ******** THE MANAGER SAID THEY WILL SEND FURNITURE DRS OUT TO LOOK BUT THATS IT NO MORE. THEY CAME OUT 8/24 AND NOTICES A PART WAS MISSING AND GAVE ME A NEW MOTOR AND HAND HELD RECLINE. THE CHAIR IS WORST. HE BROKE IT EVEN MORE. NOW THE FEET WON'T RECLINE ALL THE WAY AND HE DEFINITELY DID NOT FIX THE MAIN PROBLEM WENT TO STORE ON 8/26 AND I SAT IN THAT SAME CHAIR AND IT GOES ALL THE WAY BACK LIKE IT SHOULD. SO I CALLED ****** ** WHILE AT STORE AND TOLD THEM THAT I AM SITTING IN THE CHAIR RIGHT NOW AN IT WORKS PROPOERLY AND MINES WAS DEFECTIVE
Customer Answer
Date: 09/03/2024
Hello,
I did call the company again twice today to try to get someone to help and no one is helping and keeps brushing me off. I contacted the CEO *** BOscovs today and left a heartfelt message on his phone and i sent him an email. I really want a refund or a working chair. This chair was bought for my surgery and i have been miserable getitng surgery on 8-27 and no working chair. I explained all of that and this is my 3rd chair i bought from Boscovs (2 being in my other home) and this last one was suppose to be for NJ since I have to stay put in ** in case of any complications for now. The customer service and the manager *** (they would not give me last names of managers nor the CEO) so I had to find on my own. Thank you for helping me.
Business Response
Date: 09/17/2024

Thank you for your correspondence. We apologzie for any inconvenience or undue stress experienced by Ms. ******* Rest assured, Boscovs attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. Please note, Ms. ****** was contacted by phone by our Boscovs Corporate Big Ticket Department on Wednesday, 09/04/2024. This issue is now resolved, as on 09/04/2024,Ms. ****** was given (an accepted) an authorization to exchange the chair. We appreciate ********* giving us the opportunity to address her concerns.
Customer Answer
Date: 10/04/2024
THANK YOU ******* for handling my BBB complaint. I was given an full refund. Thank you sooooo much.
Initial Complaint
Date:08/28/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Had issues with recliner and Boscovs in **********,** couldn't do anything cause I needed the receipt.I finally found it with a month left on warranty.I made appointment and they couldn't come out for 3 weeks.They just left on 8/28/24 at about 240pm.The repair guy tried stuffing some material in right side to fix it all but didn't work.I showed him all the issues and he didn't care.He said so what lean to the left side where it's nice He then left and now I'm contacting the BBB for help.I tried uploading pics but can'**** willing to take pics have developed and mail in.
Business Response
Date: 09/17/2024

Thank you for your correspondence. Rest assured, Boscovs attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. Please note, Mr. ******* was contacted by phone by our Boscovs Corporate Big Ticket Department on Monday, 09/16/2024. This issue is now resolved, as on 09/16/2024,Mr. ******* was given an authorization to exchange the recliner chair.
Customer Answer
Date: 09/30/2024
Boscovs is still playing games.They were supposed to call today 9/30/24 to say what time they would deliver the replacement on 9/31.I got no call and no clue if they are going to deliver it.
Business Response
Date: 10/11/2024

Thank you for your correspondence. Please note, Mr. ******* received his exchange delivery on 10/01/24, as scheduled. This issue is now resolved.
Initial Complaint
Date:08/26/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/15/2024 I shopped at Boscov's located at *************************************. I checked out with my items that totaled $172.35 I put my debit card in and entered my pin number just as I did that the computer went down on the cashier's side. She called for backup, and someone named **** came down. Come to find out the computer got unplugged. **** assured me that my transaction was not completed and i would not be charged. The cashier then re-rang my items (I put a few things back as I was afraid, I would be charged twice and couldn't afford two debits) my second total came to $136.70, and I used a different debit card the second time. I ended up being charged the original $172.35 as well as the second $136.70. I called my bank to which they said the $172.35 had been posted and was not a pending charge. Went back in person the next day and spoke with ******* who knew me from the day before and knew the computer went down she collected my information and said someone would be in touch. I ended up having to call that day and spoke again with ****. She said she saw no transaction on her end even though I had everything to prove my bank took the money out. She was no help and said the bank needed to deal with it. I want a refund as I was charged twice. The store number is 62, Register number 2167, transaction number *****, date is 8/15/2024 2nd transaction was at 11:37 first was right before this. (this is all information from my second charge as I received no receipt with the first) no one went in between the transactions and video footage will show I paid twice for the same items. Their computers should also show that it took money out of my accounts x2. I love this store, but this has given me a terrible experience with them. Despite their computers going down their records should show they took money from me x2. Second receipt attached below as again I was not given a receipt with the original transaction when the computer was unplugged.
Business Response
Date: 09/06/2024

Thank you for your correspondence. Rest assured, Boscovs attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. We apologize for any undue stress that ****************** experienced regarding her 08/15/2024 visit to the Boscovs Neshaminy location.

Upon reviewing our records, weve confirmed that the first transaction attempt in the amount of $172.35 was not completed. Therefore,if ****************** reflected this amount on her account, it would have been a temporary hold for the attempt. Typically, and depending on Ms. ******** bank,temporary holds drop off of accounts within 7-10 business days.

In the event Ms. ******** account still reflects a transaction in the amount of $172.35, we recommend that ****************** dispute the transaction with her bank.

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Boscov's Department Store, LLC is BBB Accredited.