Complaints

This profile includes complaints for Boscov's Department Store, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Boscov's Department Store, LLC

  4500 Perkiomen Ave Reading Mall Reading, PA 19606-3202

  
• 

  Boscov's Department Store, LLC

  2899 Whiteford Rd York Galleria York, PA 17402-8902

  
• 

  Boscov's Department Store, LLC

  Park City Center 800 Park City Ctr Lancaster, PA 17601-2720

  
• 

  Boscov's Department Store, LLC

  3849 S Delsea Dr Cumberland Mall Vineland, NJ 08360-7408

• 

  Boscov's Department Store, LLC

  2231 Lebanon Valley Mall Lebanon Valley Mall Lebanon, PA 17042-2568

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new bedroom set from ****** in November 2023, and it was delivered. I purchased a mattress and box spring from Boscov's on 11.12.23. They delivered it on 11.17.23. The delivery people caused major damage to my new furniture. I called Boscov to inform them, speaking with the salesperson I purchased the mattress and box spring from. She informed me I had to deal with the delivery company. I said no, I purchased this from Boscov's. She said they have procedures I have to follow and deal with the delivery company. So upset I reached out to their Corp. office. Here was my email to the Corp. office. All, Please see below the damage to my brand new ****** furniture, just delivered last week by your delivery person today! There are three locations on the wood frame of damage. Here is the cost for replacement, noted below. The delivery was horrific as one guy slide the box spring over the new wood frame while the other guy ran to get the second box spring. Then they hit my new night stand with the second box spring and then hit the chandelier with the mattress. I did not see the damage until after they left. This along with the fact that the same guy dropped a large box on the floor and was just leaving it there. When I asked what it was, he said the bundle. I said, well can you take it out of the box and take the box. He gave me a major attitude and took it out. As I opened a new Boscovs charge to purchase the mattress and box spring, please cancel my charge card, pick up the mattress and box spring, as I will NEVER purchase anything again from Boscovs, and replace my damaged bed. **********************************, ***, **** ************************************* Interlaken, NJ ****** ************ I sent pictures of the damage. I asked for someone from Boscov's management contact me, but no one has,

  Business Response

  Date: 12/01/2023

  Thank you for your correspondence. We apologize for any inconvenience suffered by **************************. Rest assured, Boscovs attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. On Monday, 11/20/2023, the Boscovs Customer Care Director (***************************) spoke by phone with ************************** regarding his concerns.

  At that time, ************************** accepted Boscovs offer for a check in the amount of $4,050.00. This check is to settle for the damages to the ****** bedding, which was caused by the 3rd party delivery company (******) during the delivery of Boscovs merchandise (mattress and box spring). Per ***** tracking ************, the check was delivered to **. ************ address on 11/21/23.
  
  During the call, ************************** decided to keep the mattress and box spring purchased from Boscovs. Also discussed during the call, if ************************** still wishes to close his Boscovs credit card account, ************************** would need to contact ***********************. ******************** owns and services the Boscovs credit card accounts and can be reached at **************.
  
  Again, we apologize for any inconvenience or frustration ************************** experienced. We hope this resolution is satisfactory to ************************** and that we will be given another opportunity to serve ************************** in the future.

• Initial Complaint

  Date:11/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went into the store on March 27th, 2023, and bought furniture w/warranty. I was given Thursday as a delivery day. I thought I'd be able to adjust my work schedule but couldn't. Didnt want my 14-year-old alone with delivery people. I tried to call and text the number they had called me from to reschedule. No answer. I then reached out to the Boscovs delivery department. They could not find my delivery. I then tried to reach the store directly. Nothing. The store is over an hour away from me and taking time off when I work nearly 60 hours a week is next to impossible. I am in a slow season at work and was finally able to take an extra day off two weeks ago to go to the store on a Monday. I was told by the rep in furniture that my couches were at the Reading PA warehouse. I rented a cargo trailer to go get it myself on a Friday. I was called at the last minute on Thursday and told that my furniture was in fact NOT at the warehouse and had been put back into inventory and resold. I was offered a refund or to purchase different furniture. I was in the middle of moving and needed furniture right away, not in weeks. I opted for a refund so I could purchase elsewhere. I even purchased more items from them that day. I was told the floor model bed would be broken down and ready for pickup by Sunday. It was not broken down and ready. They had a week to take care of it. They tried to push it off to another day and I told them that was not an option. I ended up having to wait hours for it and then had to load it by myself. I've been in pain since then. (I have spine issues) Sad, the only way I am able to get a response is to file a complaint. The manager is a happy woman when she is making a commission but very dismissive and cold when it comes to anything else or issues. I've spent thousands at this store. I should rethink my patronage. I want a refund for the entire purchase and a credit to cover the lost wages and inconvenience. My lost wages for one day is $495!!

  Business Response

  Date: 12/08/2023

   

  Thank you for your correspondence. We apologize for any inconvenience experienced by ****************. Per customer request, **************** has been refunded back to her Boscov's credit account for $2,233.94. This refund will post within 3-5 business days. Please see the attachment for a copy of the refund receipt.

   

• Initial Complaint

  Date:11/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 6, 2023 purchased ***** ***** 3 pc cushion patio seating set. During the transaction ***** from Boscov's (Neshaminy Store) inadvertently charged for an ********* pc seating set. She stated that she reversed and correctly charged for the ***** ***** set. Unfortunately, the credit did not occur and I've been charged for 2 patio sets. I've discussed this issue with both ******** (2 reviews: one agreed to credit the 2nd one reversed their 1st decision) and Boscov's (***** ***** - Credit Card Specialist). At this time, Boscov's sees no reason to adjust even though, when i picked up the set at the adjacent warehouse they reviewed the receipt and helped put the set in my car. I also brought up that if i had purchased two units at the same time, they would have billed me on the receipt at the same time. I am looking for the 211.99 credit on my ******** card. Thank you, ****************************

  Business Response

  Date: 11/21/2023

  Thank you for your correspondence. We apologize for any inconvenience ****************** has experienced. Rest assured, Boscov's attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. We apologize for the delay; however, we are looking in to ********************** concerns with the appropriate department and will respond further as soon as possible. 

  Customer Answer

  Date: 11/28/2023

  [ assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I am waiting for a full accounting of the overbilling of 2nd unit
  
  Regards,
  
  *****************************
  

  Business Response

  Date: 12/01/2023

  Thank you for your follow up correspondence. We appreciate your patience while we looked in to ********************** concern. Rest assured, we are refunding ********************** ******** account ending **** for ************* patio set. ****************** can expect the refund of $211.99 to reflect on her account within 7-10 business days.

  Customer Answer

  Date: 12/13/2023

  I will close this once I receive the credit.  Thank you for your organizations effort

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 2023 I contacted Boscov’s about a problem with my recliner. When I originally purchased the chair I paid for a extended warranty on it that covers any damage and paid $250 For the contract. On March 20 of 2023 they requested the part for the chair to fix it. The parts came in sometime in April to fix the chair. The service guy was supposed to come and fix the chair, but canceled for some reason. We were told they were gonna call to reschedule but they never did so we called them. They said they would have to get back to us. It took them a while, but they finally did and the guy scheduled and then canceled again. Most recently, they rescheduled us for the chair to be repaired the person that was supposed to come and do it contacted us and asked what were the parts in the box we explain to him what was in the box and he said he didn’t know how to do that he have to get in touch with the other guy Many hours went by and then he finally calls back and says he could not get in contact with him and will call us to reschedule and they have not called yet. At this point I’m just looking for them to replace the chair due to the fact that it’s been so long, waiting to get it fixed, the condition has actually gotten worse it just seems like we keep getting a runaround every time we try to get this chair fixed

  Business Response

  Date: 11/16/2023

   

  Thank you for your correspondence. We sincerely apologize for any inconvenience experienced by *** ***** due to the 3rd party furniture repair company’s lack of a timely resolution. Rest assured, Boscov’s always attempts to resolve customer service issues in the most professional and courteous manner possible to preserve goodwill and maintain good business practices. Therefore, as discussed by phone today (11/16/2023) with *** *****, Boscov’s has authorized an exchange on *** *****’s chair. *** ***** has been further advised today, by phone, that she should visit her local Boscov’s store location to reselect her new exchange chair.

  Customer Answer

  Date: 11/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:10/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had gone to Boscov's today, October 8, 2023 on ************ in Wilmington, Delaware and had a very bad experience. I went to return a bracelet and two tops that were damaged. I purchased the two tops back in March and they both got pulls and fur balls on them. I only wash my tops by hand because I try to avoid any damage to my delicate clothing. The customer service associate who I tried to return them to and who refused to give me her name was saying that my tops had stains on them and even though I had a receipt she couldn't take them back. Then she called the manager, ******* who was very rude and nasty as well. He tried to tell me that when you wash clothing these things happen to them. That should never be the case. I'm not talking about years of use I'm talking about a couple of months and only washing them a couple of times by hand. Then I found out that the associates name was Pam but she was so nasty. These two employees act like they own and run the business which is completely unacceptable. I have had my Boscov's charge for so many years and I really did enjoy shopping there because a lot of times I get good deals and nice things. However, after this unpleasant experience I am going to reinstate my ****'s credit card and stop frequenting Boscov's because I do not need to be treated in such a rude and disrespectful manner. On another note, my neighbor had purchased a couple of tops that got those same pulls on them and she didn't even have her receipt but they took them back.

  Business Response

  Date: 10/27/2023

  Thank you for your correspondence. We apologize for any undue stress and frustration that you experienced during your visit to our Wilmington, DE store. We will share your feedback with the Wilmington store's m management team so that they may review your concerns and address and coaching opportunities with the coworkers involved.

  Rest assured, Boscovs attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. To best assist you and provide you with a resolution, please provide the following information from your original receipt:

  -date, store #, reg #, and trans #
  
  Please also respond and advise as to which two tops on the receipt you're referring to in your initial correspondence.

  Customer Answer

  Date: 10/30/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I already provided this information to Boscov's customer service.
  
  Regards,
  
  *************************
  

  Business Response

  Date: 11/21/2023

  Thank you for your follow up. Typically, our return policy for clothing is 90 days. However, as a courtesy, we'd be glad to refund the two tops. So that we may do so, we need to be able to identify the tops. The following information from the purchase receipt would be helpful:

  -date, store #, reg #, trans #, the last 4 digits of the upc for each top

  We hope this information can be provided so that the concern can be resolved.

• Initial Complaint

  Date:09/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 28, 2023 I order a couch from Boscovs online for my downstairs. The add said it was a ********* ******* sectional that features a storage console and power reclining motion with lay flat feature. The couch was delivered on September 7, 2023. I was working but my boss let me run home quickly to let them in. It looked right when it got here so I went back to work. I didn't look at it again until September 11, 2023. That's when I set it up where I wanted it and realized it did not have the storage compartment or a power cord. I went back online to make sure what it said and I was correct. I screen shot the information from Boscovs website. I emailed Boscovs on September 8, about the issue, i received an email telling me that someone would contact me. I then received another email telling me that the add does say power reclining but it's not, then said I could call the corporate store at ************. I called and spoke to someone after being transferred multiple times. She was very nice and looked up my order and confirmed that it said everything I ordered. She put me on hold to speak to a manager and after 5 min or so came back on and said that the manager said the add doesn't say that. She apologized and said she can understand my frustration because she was looking at the add and it does say that. She said she would email the furniture manager and they would call me back and take care of it. No one has ever called me. It is now 9/20/23 and I have tried calling multiple more times and yet nothing has happened. Today I went back on their website and they deleted the item completely. I attached the add, and the email I recived which admits it said that it was power. It is terrible how they have handled this and that they list false adds and do nothing about it. I would like my money back.

  Business Response

  Date: 10/04/2023

  Thank you for your correspondence. We apologize for any inconvenience ************** may have experienced. Please be assured that Boscovs attempts to resolve all customer issues in the most professional and courteous manner to preserve goodwill and maintain good business practices.

  On 09/29/2023, ****** from Boscovs Corporate Big Ticket Customer Service Department left a detailed voicemail for **************. Per the Boscovs Buying Offices, ************** has been authorized to exchange the furniture he received for the power furniture at no additional cost to him. To make arrangements for the exchange, ************** can contact our Big Ticket Customer Service Department at the phone number provided in the voicemail.

  Customer Answer

  Date: 10/08/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: 

  I never received a voice-mail from anyone at Boscovs as of today 10/08/2023. I am off this Wednesday 10/11 and Thursday 10/12 and will be available for a phone call. 
  
  Regards,
  
  *********************

  Business Response

  Date: 10/27/2023

  Thank you for your follow up correspondence. On 10/17/2023, ****** from Boscovs Corporate Big Ticket Customer Service Department spoke directly to **************. At that time, ****** advised ************** that an exchange for the power model has been authorized. Please note, the power model is a "special order" and may take several weeks until it is available. Once available, ************** will be contacted to set up a delivery date and time.

• Initial Complaint

  Date:08/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a change of my due dates because I am on SSI and my check comes the 28th of the month. The request was denied. I ended up closing my account so i caould pay the balance and not received anymore late fees. I am paying $60/mo on a $37 payment request. The late charges continue despite my numerous emails to Boscov's explaing this. I am seeking help to have the late charges removed. Please open a dispute on all these charges. I requested my account be closed because my fixed income is deposited into my account on or after the 28th of the month. Every email I sent to Boscov's and ********* ****... request the same thing: Please change my due date. You didn't so I closed the account and pay almost double whats requested and you are still charging me late fees. This is stupic and unacceptable. If I could pay the balance off I would but I cant so i send monthly payments when my $ is deposited. I am disabled and have avoided dealing with this issue for some time... NOW IM OVER THIS ****! Someone with the authority to resolve this for me needs to have my email referred to them. Amount 08/21/2023 LATE FEE $37.00 07/21/2023 LATE FEE $41.00 06/21/2023 LATE FEE $37.00 05/21/2023 LATE FEE $41.00 04/21/2023 LATE FEE $37.00 03/21/2023 LATE FEE $37.00 02/21/2023 LATE FEE

  Business Response

  Date: 09/12/2023

  Thank you for your correspondence. We apologize for any inconvenience you've experienced regarding your Boscov's credit card account. Please note, Boscov's charge charge accounts are owned and managed by ********************** Therefore, we are unable to access your credit account to enable us to change your due date. We have forwarded this complaint to our Escalation Team at ********************* for review and response directly to the customer.

  Customer Answer

  Date: 09/14/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  Complaint: ********
  
  I am rejecting this response because: no one from *************** has contacted me. This request should be considered and resolved. 
  
  Regards,
  
  ***************************
  

  Customer Answer

  Date: 09/21/2023

  I got a voice mail from ***** last Friday with ************** saying she wanted to let me know she was looking into this mater and will send a letter by mail after her review.  I am still waiting for this letter.  

  Business Response

  Date: 09/27/2023

  Thank you for your continued follow up. ************** at ********************** a voicemail (containing ******* contact information) was left for ******************** on 09/15/2023. Also per *****, a letter of explanation regarding ************************ concerns was mailed via USPS on 09/22/2023. ******************** should receive this letter within 7-10 business days of the mailed date. Should ******************** have any additional questions or concerns once the letter from ********************* is received, we recommend she contact ***** and/or ********************* at the contact information provided on the voicemail from 09/15/2023 or additional contact information provided in the letter.

• Initial Complaint

  Date:08/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for an item I did not purchase. I believe one of the items I bought was rung up twice. The Boscovs is an hour from my home, what can I do?

  Business Response

  Date: 08/30/2023

  Thank you for your correspondence. Rest assured, Boscov's attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. To best assist **. ***** we ask that she confirm which item on her receipt she believes she was charged for twice, as well as the following information from her receipt:

  -date
  -store #
  -reg #
  -trans #

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a **** **** ring back in February, 2023. Had it sent out to be resized. On March 1st I broke my leg and was not able to get to the store to pick it up. When I got the call the ring was ready to be picked up I had 2 friends pick it up for me. After getting the ring back I really didn't like it. Wore maybe one or 2 times. Recently over the last 2 weeks I haved called the store and asked about an upgrade as I knew I could not take it back. Each time I was told the Manager wasn't available and someone would get back with me. I decided to visit the store. After 3 visits and the person at the jewelry counter told me they didn't know how to handle this situation. I did receive 1 call back and they told me to come back into the store any day except Friday. Same thing happened today, the clerk couldn't help me out. She told me someone would call me before 5pm, no call. What is going on. The manager is never available and seems to be always at lunch. Unacceptable!!!!!!!!! I want an exchange at the same price or a replacement. This department does not know what they are doing.

  Business Response

  Date: 08/30/2023

  Thank you for your correspondence. Rest assured, Boscov’s attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. We’ve reached out to the Management Team of our Christiana Boscov’s store location regarding the concerns of *** ******. We’ve been advised that the Jewelry Department Manager (*** **** *****), as well as another Jewelry Department coworker (****), have attempted to reach out to *** ****** on several occasions. However, they haven’t received a return call.
  
  We’ve confirmed that *** ****** is welcome to upgrade her ring, provided the upgrade is twice the amount of the original merchandise.
  
  For the convenience of *** ******, we’ve confirmed that the Jewelry Department Manager (*** **** *****) is available to assist *** ****** with her upgrade on the following upcoming dates:
  
  Monday, 09/04/2023 from 10 AM- 3 PM
  Wednesday, 09/06/2023 from 10 AM- 3 PM
  
  If *** ****** has any further questions or concerns regarding the upgrade process, she can return the Jewelry Department Manager’s call at ###-###-####.

  Customer Answer

  Date: 09/06/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Yes I was called by someone in upper management.  I went to the store at the time and was told no one was here to help me.  Again.  Finally went one more time and **** was there and assisted me.  Was able to upgrade my ring.  It still isn't right that a person working at a particular counter, in my case jewelry, doesn't know how to do exchanges.  You have to wait for a manager to assist you.  I still don't appreciate being laughed at when I left.  Very unprofessional.  Will never make another jewerly purchase from Boscovs.  
  

  Regards,
  
  *********************

• Initial Complaint

  Date:08/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please remind this company's optical section that although they might have forgotten, I have not, that their representative would rather scroll through social media and exclaim, "What kind of person records a house burning down instead of helping them?" To which I replied, while waiting for service, "What kind of person watches such a video instead of doing the job they're being paid to do?" I am pretty sure Boscov Optical's parent company remembers the above incident. Perhaps we should ask them to get involved AGAIN in my complaint against Boscov Optical? 

  Business Response

  Date: 08/25/2023

  Thank you for your correspondence. Please be assured that Boscovs attempts to resolve all customer issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. So that we may identify the source of the mailer, we ask that a photocopy (front and back) of the mailer received be provided to us. Once we receive a copy of the mailer, we can ensure proper removal from the mailing list.

  Customer Answer

  Date: 08/29/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:  maybe they enjoy hoarding garbage but I do not and, their mail was thrown out!!  I cannot provide them a copy of it!!  When they initially ran me through the ringer, I was living at *****************************************, Pottsville, PA  17901.  Now I am living at ********************************************Ashland, PA  17921.  They have me as **************************  My name will be ************************* in a few short weeks.  I DO NOT WANT TO HEAR FROM THEM EVER AGAIN.  TELL THEM TO DIG INTO THEIR hoard OF A DATABASE AND remove me forever.   I only spend my money, especially when it comes to health related items, with companies whose representatives are decent and respectful. 
  
  Regards,
  
  *************************