Complaints

This profile includes complaints for Boscov's Department Store, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Boscov's Department Store, LLC

  4500 Perkiomen Ave Reading Mall Reading, PA 19606-3202

  
• 

  Boscov's Department Store, LLC

  300 Lackawanna Ave The Mall At Streamtown Scranton, PA 18503-2001

  
• 

  Boscov's Department Store, LLC

  121 Palmer Park Mall Easton, PA 18045-2759

  
• 

  Boscov's Department Store, LLC

  170 S 32nd St Camp Hill, PA 17011-5114

  
• 

  Boscov's Department Store, LLC

  351 W Schuylkill Rd Coventry Mall Pottstown, PA 19465-7438

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used Boscov's Travel to book a vacation to the *********. They recommended we go to the Dreams resort and spa in *******. They also recommended that we pay an extra fee for ********************** to receive special treatment and services. When we arrived at the resort, we found that it was not as it was described to us. Our rooms weren't ready when we checked in although other guests that arrived at the same time or later were provided rooms. Some of the problems we experienced while there included the rooms not being made up on a regular basis or they were missing towels and/or bathroom products. There was supposed to be 7 restaurants open but on most nights, there were only 3 available. Some nights we had to wait to eat dinner after 9pm. We were supposed to receive special concierge service, upgraded in room mini-bar, upgraded bath amenities, a pillow menu and an in room champagne breakfast. All of these were either not available when we requested them or the resort was out of those products. I personal called the Boscovs phone number that was provided to us to call if we had a problem, so they could resolve any issues we were having. All we received was lip service. The third and last call I made from the resort, I was told Boscovs travel would discuss these problems when we returned home to the **. They never called. I waited over a month before contacting them again. I was told they were trying to work something out for us. I waited another month and didn't hear from them so I emailed them again. They called me back and again all I got was more lip service. I was told to wait and they would get back to me. It's now been another two months and I haven't heard back. I believe they are just trying to ignore us and hope we go away. This just is not fair.

  Business Response

  Date: 04/13/2024

   

  Thank you for your correspondence regarding ******************** concerns. We apologzie for any inconvenience Mr. and ***************** may have experienced during their vacation. Boscov's Travel continues to correspond with Apple Vacations (our travel "vendor"), as well as the resort **************** vacationed at. Please note, we are experiencing delays in receiving return correspondence, as the other parties are international. Rest assured, we are continuing to work with both Apple Vacations and the resort itself and hope to completely address ******************** concerns as soon as possible.

  Customer Answer

  Date: 04/17/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21433371
  
  I am rejecting this response because: We have been told by numerous Boscov's Travel agents that they we're going to take care of our problems since we arrived at the Dreams resort. It has now dragged on for over six (6) months. We paid them our money for the vacation trip. We didn't pay Apple tours or the Dreams resort. We feel that Boscov's Travel is responsible for us not getting what we paid for and should take care of the refund. We have received nothing but excuses. 

  
  
  Regards,
  
  *************************
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 04/25/2024

  
  Thank you for your patience while we corresponded with Apple Vacations and the resort regarding Mr. ******** concerns. The resort has offered the following compensation to the ********:

  - Refund of two nights (approx. $584.00)

  - ****** Hyatt points

  - Complimentary return stay at Dreams Curacao (4 nights)

  Please advise if this offer is satisfactory as soon as possible, as the resort is requesting a response by Monday, 4/29/24.

  Customer Answer

  Date: 04/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  
  

  Business Response

  Date: 04/29/2024

   

  We sincerely apologzie for any confusion. To clarify, the three offers listed are for a choice of one. Please see the attached email, from (Friday) 04/26/24, directly to the ******** which is confirming the three offers listed are for a choice of one. Also on Friday, 04/26/24, **************** spoke with ******** from Boscov's over the phone. During that call, ******** expressed to **************** that the three offers are a choice of one.

  Please advise which of the three offers Mr. and **************** prefer. The hotel is requesting a response by today, 04/29/24.

  Customer Answer

  Date: 05/07/2024

  Could you please update me on where this complaint stands. I haven't heard back since accepting the resolution from Boscov's & Apple tours. Thank you  

  Customer Answer

  Date: 05/10/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I accept the offer of a refund of two nights at ********************* & spa (approx. $584.00) Please provide the method by which they will make the payment. 

  Regards,
  
  *************************
  

  
  

  Business Response

  Date: 05/24/2024

   

  This complaint has been resolved. **************** accepted a two night refund for his stay at Dreams Curacao. Apple Vacations refunded **************** the amount of $701.93 to ******************** card ending in 0823.

• Initial Complaint

  Date:03/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to get new prescription glasses and Boscov's had several fake deals in the optical ***** They claim you can get 2 progressive lens for $169, however my quoted total was over $600! Triple the amount. Boscov's did not provide any type of verbal or written amounts for all the "extra" options or how they actually compute the total price. I ordered one pair of glasses for $354 and the receipt did not list any of the itemized charges. Also, my FSA denied this claim because the receipt did not have adequate information on it. Boscov's optical "promotions" are pure hoaxes and very, very deceptive. This is a horrible and unethical way to do business.

  Business Response

  Date: 04/05/2024

   

  Thank you for your correspondence regarding ******************** concerns. Rest assured, Boscovs attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. Please note, Boscovs Optical is a 3rd party leased department, managed by U.S. Vision.

  
  ****************** purchased eyeglasses from Boscovs Optical on 03/11/2024. The $88 progressive sale is a great value when a customer would like to purchase plastic progressive lenses and frames up to $100. The $88 progressive sale does offer additional cost upgrades, including: lenses styles, materials, and coatings. This information can be found on signage and in flyers within the Optical Department.
  
  ****************** did purchase an upgraded lens material, upgraded style, and a satin AR coating on the lenses. If ****************** is submitting to insurance, the attached itemized receipt and details regarding his purchase would need to be submitted to his insurance. 

• Initial Complaint

  Date:03/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 83 year mother purchased a reclining chair from Boscovs on 10/20/2022 for $1099.99. and also purchased the GOLD furniture warranty for $******. The chair failed to work mechanically (does not recline) starting in January 2024 and ******* was called approximately January 4, 2024. The company that handles this service is *******. ************************************************************************************The only communication was via email until I called. All photos and information requested was provided on that day. On 1/25/2024, I called ******* again. ************, spoke to ******** and was told I had to wait for the part to ship (from overseas) I called Boscovs on 2/1 and 2/8 since I was getting no where with ******* (their warranty/ repair company) I was informed the ***************** that makes this particualr chair was NOT an overseas product and should ship from ********??? On February 5, 2024 we recieved an email stating the part was ordered and would be shipped directly to our home.Once again, I called on 3/14/2025, spoke to ******** who could find no tracking information on this part and was told that I needed to call back the next day and speak to ***. When I called back on 3/15/2024 and spoke to ********************** was not available and was told we would get an email with a tracking number. We have heard nothing.My 83 year old mother has been without this much needed recliner for 3 months and paid for a GOLD protection plan. All I get when I call is a run around. At this point, I think Boscovs should just replace the chair, it would be faster and easier than trying to deal with this warranty. Maybe they shoud refund the warranty fee of ******. I don't know but something needs to be done.Thank you.

  Business Response

  Date: 04/05/2024

  Thank you for your correspondence. Rest assured, Boscovs attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. Please note, the consumers extended warranty is through ServCo and not Boscovs.Therefor, Boscovs reached out to ServCo on behalf of the consumer for an update on the back ordered Catnapper part. Weve been advised that the current estimated shipping date of the part from Catnapper, to the consumer, is ***** 15th,2024.
  
  On or shortly after ***** 15th, 2024, we recommend the consumer contact ServCo to obtain the tracking number for the shipment of the part. Once the consumer receives the part, the consumer should contact ServCo to make arrangements for the new part to be installed.

• Initial Complaint

  Date:02/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/4/23. Purchased *********************** Mattress was deemed defective due to hump in mattress. Issue was deemed a "manufacturer defect!" A replacement Eurotex was delivered on 9/22/23. The same manufacturer defect is happening to the second mattress. I have purchased numerous mattresses in my lifetime and never have I seen mattresses that have this defect. Neither have any friends, family or neighbors I have shown seen anything like this hump in a mattress. Something is very wrong.Boscov's sent a second technician to look at the problem on 2/16/24. I received a voice-mail later in the day stating the "issue did not meet the minimum requirements for a defect" and additionally stated the problem is due to my box spring and Boscovs said the warranty was therefore void! Unbelievable!That is outrageous. My frame has 6 legs and the box spring is NOT the issue, merely a poor excuse to void a warranty on a FIVE MONTH OLD MATTRESS! If the box spring was weak, the mattress would SAG, not grow a HUMP. I paid $922.43 for a Eurotex mattress which clearly has a problem with the manufacturer. I did nothing to cause this problem. I have shopped at Boscov's for decades and this is the first issue I ever had with products I purchased. I am a senior citizen on a fixed income so the money I spent in good faith for this product is very costly for me. I am not made of money.I would like my old mattress back! But I have been told that's impossible. I would like Boscovs to honor the warranty and provide me with a different mattress from a different manufacturer.I caution others considering purchasing a Eurotex mattress from Boscovs. It costs me a lot of money and time, has been a huge disappointment, and caused many sleepless nights! I so regret buying that mattress!I feel like Boscov's took my money and cares nothing about the lack of quality of an expensive item they sold me. This situation is very unfair to a loyal customer who did nothing wrong.

  Business Response

  Date: 03/05/2024

   

  Rest assured, Boscovs attempts to resolve all customer issues in the most professional and courteous manner to preserve goodwill and maintain good business practices.
  
  Mattresses and foundations are covered by the manufacturers warranty, which assures workmanship and quality. Once the product has been inspected by our 3rd party technician, if it is found defective according to the manufacturers warranty, an exchange will be authorized.Bedding is not returnable.
  
  On 02/16/2024, ********************* of ****** Fix (our third party bedding inspection company), inspected Ms. ******** Eurotex mattress. Per the outcome of the inspection:
  
  -The mattress has a 1 impression on the left center side of the mattress
  -The box spring has no issues
  -The frame does not have proper support: the frame is a metal frame with just perimeter support, there is no center rail with legs
  
  Boscovs provides a new mattress care guide at time of bedding purchases. The pamphlet covers the importance of having a sturdy bed frame. If your mattress is a queen or king set, make sure that your frame has the extra center support.
  
  Based on it only measuring to 1 and not 1 , the warranty would not be voided. However, ***************** is recommended to add more support (center rail with leg) and it could correct the mattress. If center support is added and the mattress doesnt get any better after several months, and ****************** feels like it gets worse, ***************** should then contact us so that the mattress can be re-inspected to determine if it is defective.

  Customer Answer

  Date: 03/18/2024

  Since Boscov's said the warranty is NOT voided, I followed the recommendation and purchased a new bedframe on 3/9/24 and will wait a few months to see if the hump in the mattress gets worse.  As instructed,  I will call to have the mattress reinspected in May or June. Thank you for your assistance in this matter. 

  Customer Answer

  Date: 06/18/2024

  Problem:

  I requested My original complaint #******** to be reopened since I continue to have a problem with a mattress even after waiting several months as suggested by Boscov's. I contacted ***** at Boscovs who sent the Upholstery Dr to inspect my mattress. It is very defective with a bump across the middle of the mattress. The inspector filed his report, took photos and I still have not heard back from Boscovs . I want a different mattress since this is the 2nd defective mattress of that brand. I also took a photo as evidence which I have attached. This entire situation has been extremely upsetting and time consuming. This is the second defective mattress since my original purchase 9 months ago. I was instructed to wait several months with this second mattress but I am tired of waiting for a good night's sleep. Clearly, the mattress is very defective resulting in constant backaches. I took the photo while the inspector was here. I want a different brand mattress which is not defective!

  
  

  Business Response

  Date: 07/02/2024

   

  Thank you for your correspondence. Were sorry to hear that Ms. ***************** had not improved since March after our recommendation of additional support. To resolve this matter, the mattress was picked up and a new exchange mattress was delivered on June 26th, 2024. 

  Customer Answer

  Date: 07/09/2024

  I am pleased that Boscov's honored my request and delivered a different mattress.  The new Sealy mattress is very comfortable and much better than the original brand I purchased. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  
  

• Initial Complaint

  Date:02/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Defective Shoes ... I only opened one box since so grossly Defective

  Customer Answer

  Date: 02/14/2024

  Hi ... the company has sent me the return shipping label accordingly and I mailed back yesterday.   Thank you for your prompt assistance!!!

  Business Response

  Date: 02/27/2024

   

  Thank you for your correspondence. Rest assured, Boscovs attempts to resolve all customer issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. Please note, ************************************* contacted Boscovs directly via email and was sent a prepaid ***** return shipping label via email on the same day the BBB complaint was filed, 02/13/2024. The return labels ***** tracking number is: 270955622622

  Ms. ************************* return package was received back at the Boscovs fulfillment center on 02/19/2024. Although there were no defects to be found on the merchandise, the return was processed promptly on 02/20/24. Please note, the return refund would be reflected on the **** used on the order within 3-5 business days of the processing date.

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought 2 matching Lazy Boy recliners for $1800. - not cheap. One is fine, the other a lemon. 3 service calls and tech says it is fine. Lean back, you are in sleep position. Sit on it and cant touch floor, BUT in the other one, yes. Back does not come forward enough to sit. You are reclined. I am not looking for a refund, just a $900 quality chair replacement. The chair is definitely defective. Was bought at the Boscovs Store, *********, ** about 6 months ago. Never again.

  Business Response

  Date: 02/06/2024

   

  
  Thank you for your correspondence regarding **************** concerns. Rest assured, Boscovs attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. **************** purchased two special order ******** ****** Rocker Recliners, delivered June 22nd,2023. Please note, along with the purchase of the recliners, Boscovs upholds the one year manufacturers warranty for service and labor.
  
  **************** called October 21st, 2023 regarding one of the chair. **************** stated that the footrest closes by itself, the seat sinks too far, and that there is a gap between the seat and back. Therefore, a work order was sent to *******, who went out to inspect the chair November 1st,2023. ******* determined that the seat core was softer than it should have been,which was causing the seat to sink, but the mechanism was in good shape. A new seat was ordered and installed by ******* on November 30th, 2023.
  
  On December 1st, 2023, **************** called stating that the seat was leaning back too much on the same chair. Another work order was sent to *******, who went out again on December 19th, 2023 to inspect the same chair. ******* determined that the issue was the rocker springs.The springs were replaced. In addition, ******* moved the springs out of neutral and added the limit pin in both springs, which when sat in is up to manufacturer standards.
  
  On January 11th, ****, **************** called stating that the same chair still doesnt work right, it wont sit right and that it reclines back further than it should. A 3rd  work order was sent to *******, who went out on January 16th, ****. The technician stated that they removed and reinstalled the rocker springs into a different position. At this time, *************** recliner would be considered up to the manufacturers standards.

• Initial Complaint

  Date:01/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a boscov's credit card in the middle of December 2023 for the Christmas season after shopping there most of my adult life. on 1/6/2024 I exchanged 2 pair ******** sweatpants for size only and there was a $20 charge. I'll not go any further on this matter. and just before Christmas a very similar thing happened and there was a $5 charge. the nice lady in customer service at Neshaminy gave me $8.00 for my trouble. Colossal waste of time and very disappointing. Amazon doesn't have these issues period. I did try to shop local. Its the point not the money... I wont be returning or using the credit card again good luck

  Business Response

  Date: 01/21/2024

  Thank you for your correspondence regarding **. ********** concern. We certainly apologize for any inconvenience ********************** may have experienced. Rest assured, Boscovs attempts to resolve all customer service issues in the most professional and courteous manner possible, to preserve goodwill and maintain good business practices.

  In most cases, exchanges for size and/or color of the same item should be processed as an even exchange. Wed be glad to make any necessary adjustments to **. ********** Boscovs credit card account for his exchanges due to size. So that we may do so, please provide the following from either the original and/or exchange receipts:
  
  -date
  -store #
  -reg #
  -trans #
  
  We look forward to further correspondence regarding the above requested information so that we may resolve **. ********** concerns.

• Initial Complaint

  Date:12/23/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/11/2023 I placed a Layaway order at the Boscov store or ***************************** in ********* **. At that time, I had to present the cashier with my ID, which I did and while it shows my current address the employee never updated my address in the system, and gave me a receipt for my layaway which shows a pick up date of 12/11/23. On or about 11/24/2023 I received a letter from Boscov's stating my layaway would be cancelled on 11/27/2023 because it has EXCEEDED THE ****** TERMS OF OUR AGREEMENT. I will take the blame for not reading the fine print, but I relied on the store employee to provide me with the correct information, as to when my items needed to picked up. When I called the store on 11/24/2023 I was told sorry nothing we can do you order has been cancelled and the check is in the mail. Unfortunately, my address was never updated in the Boscovs system and while some kind post office worker forwarded me this piece of mail they are not required to do so with any subsequent pieces since it has been over 2 years since I was at the old address.I have been in the store no less than 4 times trying to get this matter resolved, with the last employee telling me my order was cancelled because I wasnt making payments on time. I am requiting your help in resolving this issue. See supporting documentation attached Thanking you in advance for you help

  Business Response

  Date: 01/21/2024

   

  Thank you for your correspondence regarding Ms. ***** concern. We certainly apologize for any inconvenience ************ has experienced. Please know that Boscovs always attempts to resolve customer service issues in the most professional and courteous manner possible to preserve goodwill and maintain good business practices. Rest assured, we will reach out to the appropriate department to request a new check for Ms. ***** cancelled layaway be reissued to Ms. ***** provided current address (*********************************************************************). Please allow approximately **** business days to receive the replacement refund check.

  Customer Answer

  Date: 01/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  
  

• Initial Complaint

  Date:12/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied in November 10,2023 for a credit card by Boscovs , they said wait 7-10 business days for that card , called again Dec 2023 for the second time to reissue a new credit card still no card as of December 22,2023 this will be my 3rd card being sent out still no card to use , what happens if I don't get the card ..can I cancel/ closed that account will it hurt my credit score for a no fault of my.. please hello

  Business Response

  Date: 01/21/2024

  Thank you for your correspondence. We apologize for any inconvenience ************* may have experienced regarding her Boscovs credit card account. Please note, Boscov’s charge account portfolios are owned and managed by ********************** Therefore, we are unable to access the details of ****************** credit account. In addition, because they own the account, ********************* handles the distribution of new/replacement credit cards via USPS. We understand ************** has attempted to request a new Boscov's credit card several times. Therefore, we have forwarded ****************** concerns to our Escalation Team at ********************* for further review, response, and resolution.

  ************** should expect further correspondence directly from **********************

• Initial Complaint

  Date:12/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/5/2022 I paid the balance on my Boscov's credit card. I then received a statement showing a late fee of $30.00. I spoke with Customer Service and disputed the late fee and told them I wanted to close the account. I was told the late fee was removed from my account and they would like me to continue as a Boscov's customer. I foolishly used my card again and paid the balance on 6/18/2023. They tried to assess late fees again, which I disputed, and they agreed to remove. I then persisted in closing my account -- It took multiple calls to get them to close the account. I received a letter in the mail confirming the account was closed. I have since had multiple calls trying to get me to pay late fees that have accrued interest even though Customer Service Reps previously told me fees had been removed from my account and they wanted to keep me as a customer. I received a call from ********* Bank/Boscov's at my place of employment, which I believe is illegal under NYS's Consumer Credit Fairness Act (CCFA) and I AGAIN told them that I was not paying for fees that should have been removed and that my card/account had been closed months ago. In order to proceed to my credit card account and view a statement online, I couldn't proceed unless I checked "agree" to their 6-pages of terms including "Submit an application or accept an offer for a credit card account from ********* Bank." I cannot remove my payment information from the online account. I also have not received a statement via email or USPS since the account was closed. My email and home address are all correct in the online account. I want ALL Fees and Interest charges removed from the account and it officially closed.

  Business Response

  Date: 12/19/2023

   

  Thank you for your correspondence. We apologize for any inconvenience ******************** has experienced regarding her Boscovs credit card account. Please note, Boscov’s charge account portfolios are owned and serviced by ********************** Therefore, we are unable to access the details of ************************ credit account. We have forwarded this complaint to our Escalation Team at ********************* for further review and response directly to the account holder.