We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fitness Center

Anytime Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

This business has 1 alert

Complaints

This profile includes complaints for Anytime Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Anytime Fitness has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 26 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/06/2025

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my membership when I had knee surgery which was back in October 22nd of 2022. I then got a notice in December of 2024 that they would be sending me to collections due to not paying for my membership that I didnt have. I have emailed ***** ****** 5 times and ***** ****** ones and ***** was to look into it and have never heard anything back. It has since been sent to collections and I should not have to pay due to be canceling the membership and now its in collections due to someone not doing their job. You cant ever get a manager to speak to at the ********** location.

    • Initial Complaint

      Date:05/02/2025

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I joined this gym two years ago in May 2023 under a two-year membership. I called this past week and asked themnot to renew it and it is nearly impossible. Ive now been charged a cancellation fee, even though my membership ended this month And my wifes membership that was started on the same day still has two months left on it and they cannot tell me why the manager at the ********** location, has tried to help as much as she can. Its the corporate and the third-party firm that they use for membership, tracking and payments are impossible. They only tell you to talk to the gym and the gym tells you to call that number. Its far too complicated to simply not renew. so far beyond the terms of the original contract that charged me a cancellation fee during the same month that my membership was set to expire. have altered the joint dates between my wife and myself so that they are different and they are continuing to charge for my wifes membership totaling approximately $95-$100.

    • Initial Complaint

      Date:04/01/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dec 17 went to club to cancel membership. Was told money would be deducted 2 more times. On Jan 17th money was deducted again. This would have been 3 times. I called the club and was told things changed and I would need to call the 888 number to cancel. I did that. Told them I was owed a refund of one payment. They said I needed to talk to my local club. They had no record of my local club canceling my membership. Several calls made to local club. Each time told by the manager that he needed to meet with the area manager. It never happened. I was able to have my checking acct removed from my acct so I wasn't charged more but now monthly I get letters telling me I owe $51.98. Now I am getting an email telling me it is $187.94. my son who is in high school gets daily calls from them. They are threatening collections. I have called every day to th local club and no one will answer. I have left messages and don't get a call back. Today I spoke to the manager that I dealt with in Dec and he said he no longer works there. It was a bad company. He didn't think they even had a manager.

      Customer Answer

      Date: 04/02/2025

      ADDITIONAL INFORMATION:

       

      Hello


      Attached are two screen shots of emails that have been sent/received from me and Anytime Fitness.     I wasn't able to include them in the claim I sent last night.
      The membership id is listed in the email as well as my son's name. 

      Thank you.

      ***** ******

    • Initial Complaint

      Date:03/12/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I came to this business to cancel my membership on Frbruary 3rd, 2025. I was assured it was cancelled. I continued to be billed in February twice. There is never any staff at the business and they don't answer the phone or return phone messages. I have since disputed the charges with my bank and put a block on future charges from Anytime Fitness. They have now charged late fees and administration fees in excess of $100

    • Initial Complaint

      Date:02/03/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to contact this business to cancel my gym membership but it seems no one is ever working here. They misled me into having me sign a 2 year agreement and now I want out of it and was willing to pay to get out of the agreement but no one will call me back. I called their corporate office and they put in a ticket for the business to contact me and they have not. I sent an email months ago trying to get someone to contact me. I have heard nothing and do not want to spend another ***** on this company. I had my bank stop payment already but I do not want anyone else scammed by this company.

    • Initial Complaint

      Date:08/27/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Anytime fitness misrepresents their service. First it was the three year contract that they create for you without telling you. Over the last three years I have called their customer service seven times and informed them of my intent to cancel at the end of July this year. At the beginning of August I received another transaction in my account from **********************. I again called customer service and they informed me that they would email the manager at their ********** location of my intent to cancel my membership. They (Clearfield location) messaged me on ******** on this past Saturday 8/24/24 and said that to avoid late fees in my account, I needed to contact them immediately. I replied that my membership was to be canceled and received no response. Today I was charged 35 dollars again. I tried to call the number to anytime fitness three separate times and have received no answer, and no response. I want my membership canceled and currently they have charged me 54 dollars worth of charges that should not be charged.

    • Initial Complaint

      Date:07/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Anytime fitness will not stop charging my credit card. I called to cancel and last payment was to be mid July. They keep charging my account fraudulently . This is the clearfield ************ location

    • Initial Complaint

      Date:05/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an Anytime Fitness membership. On 04/15/24 I switched my plan to go through my **************** plan (Active and Fit Direct) turned in my OLD keyfob, and was issued a NEW keyfob due to switching plans. I was assured by both Anytime Fitness AND Active and Fit Direct that the membership fee gets billed through Active and Fit Direct and I will no longer receive billing or charges from Anytime Fitness.As of 05/03/24 Anytime Fitness has continued to attempt to charge me and even lists my account as being delinquent. Due to attempting to charge me and the card that was on the billing account no longer being active I have been charged $120 (over three dates) for declined charges from Anytime Fitness *************** and the delinquent account amount is $48.79, that Anytime Fitness continues to try to reach out to me to collect.They have texted me twice, and I have responded both times explaining that I switched my membership on 04/15/24. The number provided in the text from the Anytime Fitness manager, was the wrong phone number, as confirmed by a DIFFERENT CLUB and they gave me the correct number. I truly believe this is a fraudulent attempt for Anytime Fitness to continuously collect money even though I have changed my membership and have been reassured several times that Active and Fit Direct gets the billing information and the fee goes to them directly from me, and I do not have to pay Anytime Fitness directly anymore.

    • Initial Complaint

      Date:03/04/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my mebership on December 28th, 2023. They made me give a 30 day notice, so my membership would be officially done on January 28th, 2024. I have since been charged 3 times AFTER this period. They owe me $59.85 as of March 4th, 2024. All attempts to rectify this situation have been met with a lack of communication on their part and a blanket "we will look into it" response.

    • Initial Complaint

      Date:02/20/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged twice after my account was closed. I have spoken to several people about this and have been assured I would receive a refund. Which the dates are on my attached document. I have been waiting and just want my refund.

    Anytime Fitness is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.