Complaints

This profile includes complaints for A. R. Building Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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A. R. Building Company, Inc. has 52 locations, listed below.

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• 

  A. R. Building Company, Inc.

  310 Seven Fields Blvd Ste 350 Seven Fields, PA 16046-4343

• 

  Cedarwood Apartments

  403 Cedarwood Dr Carmichaels, PA 15320-1181

• 

  Chatham Commons Apartments

  5000 Stein Dr Cranberry Township, PA 16066-3300

• 

  Kennedy Highlands

  200 Adams Dr Mc Kees Rocks, PA 15136-3905

• 

  A. R. Building Company, Inc.

  7130 Lacabreah Dr Brownsburg, IN 46112-5524

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Highland Hills Management,1 am writing regarding my account at *************************************. I was surprised to learn that I have been charged almost $1,000 in late fees, despite being enrolled in auto-pay. It appears that after I made a onetime check payment (specifically for my electric bill), my account was removed from auto-pay without my knowledge or request. At no point did 1 authorize the deactivation of auto-pay, nor was I informed that making a check payment would cause such a change.Given that: I was actively enrolled in auto-pay, I never requested or was notified of deactivation, and the resulting late fees are due to a system or administrative change I was unaware of, I respectfully request that these late fees be fully reviewed and waived. I have tried to speak with on-site management, but have been informed they are the highest authority available. If this is not correct, I kindly ask that this matter be escalated to the regional manager or corporate office for resolution. Please confirm receipt of this email and let me know when I can expect an update. I would like to resolve this promptly and in good faith. Thank you for your attention to this matter.Sincerely,******* ***** ********************************************************************************* **********

• Initial Complaint

  Date:04/25/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My landlord is trying to charge me fines that do not appear in my signed lease agreement.

  Business Response

  Date: 04/29/2025

  What fees?  This complaint does not list any fees that were charged, they just attached the lease

  Customer Answer

  Date: 04/30/2025

  My lease agreement explicitly says I must pay $3000 and 2 months of rent beyond the *notice to vacate* which was sent on 4/17/25.

  Mr. ***** claims I must pay $3000 and 2 months of rent beyond 5/12/25, which is inconsistent with the signed lease agreement.

  The relevant section is "Ending Lease Early."

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment. As part of their screening, they do a pet screening. My dog is an emotional support animal and I have documentation for that. Anyway I did the screening and they charged me which is against the law. I spoke with **** ***** about getting my money back and she said to contact the company. If you know that you use this as part of your application, then a code should be given for emotional support animal so were not charged.

  Business Response

  Date: 04/29/2025

  Applicant's *** was approved by our office and nobody on our staff said anything about registering the *** with ****************.  **************** is just for pets and not *** or service animals.  

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint regarding the mishandling of my application refund request by ***********************************, managed by A R Building Company, and the unacceptable communication and conduct displayed by leasing agent ******* and property manager ***** *********. On December 26, 2024, I submitted an application for an apartment. Within 24 hours, I notified leasing agent ******* *** email that I was withdrawing my application because I had been accepted elsewhere. ******* confirmed I would be receiving a refund of $250, with only the background check fee being non-refundable. Over the next three months, I followed up several times via email. I was repeatedly told the refund was either in process, pending accountant approval, or being sent. I even provided an updated mailing address in early April 2025, based on their claim the check was coming soon. However, on April 10, 2025, I was suddenly informedwithout warningthat no refund would be issued. Property Manager ***** ********* stated that because I signed an application consent form, the payment was forfeited. When I requested a copy of this policy or a direct contact at corporate, I was denied and told they do not give out corporate contact information. Key Issues: I withdrew the application within 24 hours and well before it could be processed. My co-signer never completed the application, and no lease was ever signed. I was repeatedly misled for over 90 days by leasing agent ******* with false promises of a refund. I was denied access to corporate contacts or documentation explaining the policy change. I was treated with disregard when I asked for clarity or accountability. This experience has been frustrating, misleading, and unprofessional. I am requesting the BBB to investigate the conduct of *********************************** and A R Building Company and mediate the return of the $250 deposit as originally stated by their staff.

  Business Response

  Date: 04/23/2025

  Before payment of anything the applicant signs an online application.  See attached for the signed application.  The part of the signed application below pertains to this complaint.  Applicant was not denied and just changed their mind

  Consent Form
  THIS APPLICATION SHALL BE ACCOMPANIED BY A NON-REFUNDABLE
  APPLICATION FEE. APPLICANT UNDERSTANDS WITH PAYMENT OF THIS
  SECURITY DEPOSIT AND ADMINISTRATION FEE, LANDLORD RESERVES THE
  SUBJECT APARTMENT FOR LEASING BY APPLICANT. IF APPLICANT FAILS TO
  EXECUTE A STANDARD FORM LEASE WITHIN 5 DAYS OF PAYING THE SECURITY
  DEPOSIT AND/OR APPLICANT FAILS TO TAKE TENANCY, THIS APPLICATION FEE,
  SECURITY DEPOSIT AND ADMINISTRATION FEE IS NON-REFUNDABLE AND WILL
  BE FORFEITED. IF APPLICANT IS DENIED FOR NOT MEETING THE RENTAL
  CRITERIA, THE SECURITY DEPOSIT AND ADMINISTRATION FEE WILL BE
  REFUNDED. APPLICANT HEREBY GRANTS PERMISSION TO VERIFY ANY
  INFORMATION CONTAINED HEREIN AND TO RUN A CREDIT AND CRIMINAL
  BACKGROUND CHECK. ADDITIONAL DEPOSIT MAYBE REQUIRED ONCE
  PROCESSSING IS COMPLETE.
  

• Initial Complaint

  Date:03/26/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into ********************************** in March 11, 2024. I purchased ************** for renters insurance (which was required to move in). Bright oaks apartment was made aware and emailed confirmation of this specially to leasing agent *******. The policy was effective March 11th 2024 to March 11th 2025 and has just been renewed for the new year. I recently received a violation fine from *********** 11 months later claiming I dont have renters insurance. When I spoke to *********** manager ***** *******, she said we werent made aware of your insurance. There is no way that it is possible because they were made aware and approved almost a year ago at the time of move in and were completely okay with it for the first 10+ months. Now I am being charged a violation just because they said so. I have asked for documentation they have for my insurance prior to February because it would be the same policy I had for every month Ive lived there considering I havent even lived there for a year. ************** confirms they emailed the leasing office (*******) and it was made very clear it was a brand new year policy. The Bright Oaks manger, ***** ******* refused to give me any corporate number or contact information and hasnt been responsive in fixing the issue. *********** has been listed on the policy since March 11th, 2024.

  Business Response

  Date: 03/27/2025

  The renewal insurance was never given to *********** or uploaded to the ************ website.  As a result the insurance is expired and we charged accordingly per our attached lease addendum.  A reminder was sent to the tenant on 2/18/25 that their insurance was about to expire and that we needed a copy of the renewal.  None was provided.

  Customer Answer

  Date: 03/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  

  My policy was valid from 3/11/24 until 2/11/25. I reported  the renewal on 2/27/25, 12 days BEFORE it was set to renew. All according to the lease agreement. Their claims otherwise are false. I have attached all proof of that. 

  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ***** ******

  Customer Answer

  Date: 03/27/2025

  Better Business Bureau:

  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  My policy was valid from 3/11/24 until 2/11/25. I reported  the renewal on 2/27/25, 12 days BEFORE it was set to renew. All according to the lease agreement. Their claims otherwise are false. I have attached all proof of that. 
  

  
  ADDITIONAL INFORMATION:

  It was 3/11/24 - 3/11/25. A year policy. Shown on all documents Bright Oaks already had. 

  Regards,
  
  ***** ******

   

  Customer Answer

  Date: 03/27/2025

  Hello,

  My name is ***** ****** and I filed a complaint with the BBB number ********. I wanted to clarify the timeline because it seems to be confusing and I couldnt upload certain
  documents pertaining to the case.
  

  My insurance policy was effective 3/11/24 - 3/11/25
  

  Bright Oaks sent an email on 2/18/25 saying that it was about to expire (3/11/25) and had not expired yet. I clicked the like directly from the email to verify my insurance as it said to do
  in the email as well as my leasing agreement. On February 27th I received a confirmation email that my insurance renewal was verified. This was 12 days before the renewal. The email
  also verified that the info was sent directly to the ******************* Yet they are still claiming they had no knowledge of this and that is all false.
  

  Thank you for your help,

• Initial Complaint

  Date:03/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my rent on February 28th, 2 days before it was due. I have an email with receipt of the payment. On March 4th, two days after rent was due, we were notified that there was an outstanding balance. This balance included the missing portion of rent, which was 1/3 of the total rent, and an additional $222 in fees. Considering we were not notified of the issue until 2 days after rent was due, the late fees were automatically applied. We were given no chance to fix the issue and avoid the fees, and I can provide a receipt for proof that I was under the impression rent was covered. The fees are 10% of TOTAL rent, not just the portion of rent that was missing. That is unreasonable to begin with. That would total $175. On top of that, there was a $50 fee applied for the return of insufficient funds. This fee is not outlined anywhere in the lease agreement. I have contacted the leasing office, they refused to waive the fees. On top of that, they refused to give me the corporate phone number, which is the company that collects my rent payment. That is unfair that I cannot contact the people that collect my money every month. I've never once had an issue with late rent, and am simply seeking a one-time forgiveness of these fees. I have paid the rent, but I am protesting the $222 in fees.

  Customer Answer

  Date: 03/05/2025

  ADDITIONAL INFORMATION:

   

  I just wanted to send an additional email to add any details that could be helpful for this complaint. As I stated in the complaint, we were hit with the late fees before we had any chance to correct the mistake. I believe that regardless of it being mentioned in the lease agreement, we are supposed to be notified before the late fee is charged. Also, besides the 10% fee charged for late payment, there was a $50 fee for the insufficient funds charge. This fee is not mentioned in the lease agreement, which I can provide you with if needed.
  

  
  

  Business Response

  Date: 03/18/2025

  ****** did make a payment before the due date but the payment came back insufficient funds which resulted in a late payment.  This resulted in a late fee which is in the signed lease agreement.  See attached pages 4 and 5.

  Customer Answer

  Date: 03/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  10% of the entire rent as a fee is ridiculous and unreasonable as 2/3 of the rent was paid on time. Unreasonable fees can be challenged through an attorney. Also, in the lease the *** fee is mentioned but not specified an amount. The business is responsible for providing the fee and the amount BEFORE the fee is charged. When we were notified of the fee, without an amount, we had no chance to correct it before the fee was charged. I only paid the $222 in fees because I was threatened with legal action if not paid by March 20th. You took so long to respond, I had to pay the fees
   
  Regards,
  
  ****** ******

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a lease on 10/08/2024 with A R Building Company and I informed the lady that I would need a two or three bedroom apartment and I was just moving to *********** and she informed me that they didn't have any and when they are available she would let me know and I would be able to move into a two or three bedroom but they only had a one bedroom available at the given time and I agreed to take the one bedroom until the unit I desired was available. Since moving into the community I had several issue with my dishwasher on numerous occasions to the point it had to be replaced and then the neighbor under me set his apartment on fire and I have been having multiple issues since that time I asked to be moved into a new unit due to the first because my water heater started losing pressure and there was a huge shift in my kitchen and my apartment still smells like smoke in which they have failed to come and take care of it. And I just received custody of my child who has a medical condition and is required to have their own room and now I'm being told something totally different that what I was told when I first signed the lease. Also in my paperwork there was someone else background information in my packet which disclose some of their private information such as their date or birth and partial social. I am only asking to be put in the original type of unit I requested especially since I was in a unit that had damage from a unit under me in which made the environment inhabitable and to be accused of being the one that cause the fire is a defamation of character to say the least.

• Initial Complaint

  Date:02/12/2025

  Type:Facilities Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had many issues with this apartment complex, ranging from a non working furnace, to bed bugs that was a reoccurring issue in the apartment building that was being fixed by the most inept people. My complaint today is about a charge to me of $1067 that was to replace the carpet in a 110 sq foot room. When I asked why the charge was so high they said because they charged me to replace all the carpet in the apartment. I dont find that it should be on me to pay for carpet that had no damage, especially after everything else I had to put up with while living there. Im willing to pay for the one bedroom as it did have a small stain in it. I feel that is a reasonable resolution. Thank you.

  Customer Answer

  Date: 02/13/2025

  Their corporate offices are in ** but the apartment complex they own that I lived in is in ********** **** at the address I provided.

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into ************ apartments October 18 2024 into one of the townhomes. After two weeks of being there on 11/1/2024 I discovered that my unit and the neighbors unit were severely infested with roaches. I immediately informed the leasing manager of the issue and advised that I want out of the lease, as I am extremely terrified of bugs, I have an extreme phobia and I am very concerned for my health. The manager ******* was very dismissive and advised that the most she would do is call pest control. She advised that if I wanted to end my lease due to the ***** infestation I will need to pay a cancellation fee of $4300 and also put in a 60 day notice and pay the two months worth of rent during that 60 day period, on top of a $165 carpet cleaning fee. This is a total of $7,855.00.I literally hadnt fully unpacked or settled into that place. I was only there for two weeks and I am being forced and extorted out of money due to their units being infested with roaches. I informed them that the unit next door was also infested and they moved a new tenant in a week later after my complaint. This goes to show that they are completely negligent and careless about their tenants health and livelihood. This company is out for money and will try to **** you dry, although the units are completely unkept and infested. I put in my 60 day notice in November, making the lease end on 1/31/2025. I paid them December and January rent and $165 carpet cleaning fee, as requested. I do not feel like I should have to pay an extra $4300 for ending this lease early. This should be an unlawful practice being that theyre moving tenants into infested units and locking them into unfair contracts. This is very misleading, when youre expecting livable conditions.

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident at the Villages of ****** in *****, ** and I have issues with parking at the ***** Building parking lot. Everytime that I come home late at night (anywhere between 10 PM - 12 AM), there is no parking spaces left, except for occasional handicapped spaces. One time, I had to park alongside the guardrail, but was told to move my vehicle. Another time, I parked in a handicapped space that was available, but I was also told to move my vehicle. I contacted the leasing office multiple times via phone and through the online portal asking for them to please enforce their parking policy that is in the lease, which is for one vehicle, however, I keep being told that they will send reminders to tenants in the building. I have asked my neighbors and other tenants in the building, and they never received any notices or reminders about parking. I would like management to please enforce their own parking policy as I would hate to have to resolve this in the legal system. I have attached photos of the full parking lot last night when I came home. My dates of contact with the leasing office are 12/15/2024, 12/30/2024, and 1/21/2025.