Complaints

This profile includes complaints for A. R. Building Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  A. R. Building Company, Inc.

  310 Seven Fields Blvd Ste 350 Seven Fields, PA 16046-4343

• 

  Cedarwood Apartments

  403 Cedarwood Dr Carmichaels, PA 15320-1181

• 

  Chatham Commons Apartments

  5000 Stein Dr Cranberry Township, PA 16066-3300

• 

  Kennedy Highlands

  200 Adams Dr Mc Kees Rocks, PA 15136-3905

• 

  A. R. Building Company, Inc.

  7130 Lacabreah Dr Brownsburg, IN 46112-5524

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a lease with Hamilton Place (Owned by A.R. Building Company, Inc.) on 5-1-2021 and by 8-27-2021 I had no choice but to give notice that I needed to vacate the apartment due to the loss of my right to quiet enjoyment of the property without undue disturbances. I made numerous attempts to have management rectify the ongoing noise issues without success. I even made several attempts to solve some of the ongoing noise issues with my neighbors. Upon moving out I was billed a $3,600 early termination fee on top of my two months' notice to vacate. I feel that the undue stress, that was a direct result of the noisy environment, was having an adverse effect on my health especially the loss of sleep over an extended period of time. A.R .Building Company, Inc. and their management company had the responsibility of providing a living arrangement for me that I could peacefully enjoy but that was never the case while I lived there. The enclosed attachments will provide additional information regarding the attempts I made to remain at Hamilton Place. The neighbors (we shared a common wall) would act apologetic when we talked but made no attempts to lower the volume on their TV or quiet their dog. The woman above me would walk around at all hours of the night making noise (on uncarpeted floors) because, as she stated, she could not sleep. My biggest complaint was the front door slamming at all hours of the night. My sleeping area was approximately 4 steps from the front door. It was never disclosed to me, before I signed the lease, that the front door made such a loud noise. The maintenance man made two attempts to fix the door, which only made a small improvement, but not enough to stop waking me up. I am asking for a full refund of the $3,600 because I was never provided with the right to quiet enjoyment of my place without excessive noise disturbances.

  Business Response

  Date: 08/09/2022

  Hello

  This is just a normal environment with apartment living. We tried to give her options as you can see in the email that she attached, but she did not want to entertain that.  

  Customer Answer

  Date: 08/13/2022

  Better Business Bureau:

  From my original BBB complaint, "Due to the loss of Tenant's right to peaceful enjoyment of their dwelling", the incessant noise I experienced with the slamming of the front door is not "normal apartment living" as stated by A.R. Building Company, Inc.  I tried several solutions to rectify the noise issues without success.  A.R. Building Company, Inc. has a legal duty to provided me with a dwelling that is peaceful.  I understand some noise is to be expected and I have lived in other apartments and condominiums where there was some noise but never noise that would wake me up several times a night, every night of my occupancy. 

  In reference to A.R. Building Company, Inc. management company giving me options, the only option was to choose a one-bedroom apartment.  After exploring that option with the manger Carole, she informed me that the one-bedroom rent was significantly higher and that I would need to pay the upfront fees again.  I had to rule that option out as it would have become a financial hardship for me.  

  Again, I am respectful asking A.R. Building Company, Inc. to reimburse me for the $3,600 "early termination fee" due to their inability to legally provide me with a peaceful dwelling.  As shown in the prior attached email, I had exhausted all reasonable solutions to the noise issues without resolution before I was forced to vacate my apartment.   

  **** ******

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  **** ******

• Initial Complaint

  Date:08/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved out from Seven Fields Estates June 30th 2022. Address *** ******* *** ***** ****** ** ****** Charged $335 for carpet cleaning prior to moveout June 30th 2022. Billed $4,563.09 July 19th 2022 for damages including carpet replacement. Bill of damages reported 15 days to pay prior to being sent to collections. Debt was sent to collection agency prior to 15 days. Damages had been reported to property management on numerous occasions including mold in basement due to water leak improperly repaired by maintenance staff. Maintenance staff failed to repair damages leaving basement of unit unsafe and inhabitable for a period of over six months. Numerous emails and pictures documenting state of apartment and failure of property management to repair unit in timely manner. Complaint will also be filed with the office of the attorney general.

  Business Response

  Date: 08/03/2022

  *** ******* was charged for carpet replacement due to pet waste stains throughout the unit.  The $335 carpet cleaning charge is due prior to move-out in accordance with the signed Lease Agreement.  This charged was refunded when a replacement was needed.  A sewage backup occurred over a year ago and this issue had no relevance to the carpet damage.  Backup occurred on vinyl plank flooring in the basement.  Maintenance had a hard time finishing repairs due to *** ******* not allowing unit access.  After a few attempts were made, *** ******* was instructed to alert the Management Office when access would be granted; no contact was ever made.  Due to the unfortunate inconvenience of the backup, *** ******* was credited one month of rent.  We disagree with the desired settlement due to our documented carpet damages.

• Initial Complaint

  Date:08/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was supposed to be moving to Pittsburgh for a job, after my start date was moved from august to October I had my lease date moved with parkside estates. It was no issue. Come today, august 1, my start date has now been pushed indefinitely with no start date in sight and I don’t need to move until the job is more clear on when they need employees on site. I contacted the apartment complex to let them know I wouldn’t need the apartment 60 days before I would even be moving in. I haven’t stepped foot in the apartment, haven’t gotten keys or anything. And they told me there’s nothing they can do, I can’t get my money back and that I need to pay an additional $4200 to terminate the lease. It’s insane. I have never done business with people like this. I just want to get my money back so I can put it in savings for when it is time for me to get an apartment and move. They have a terrible property management company to do this to people who when the time came would possible want to move into their facility until this happened.

  Business Response

  Date: 08/12/2022

  ** ******** signed her lease to move in on 10/1/22 on 7/26/22.  There is a cancelation fee in our lease and she is breaking the lease that she signed.  Not only that she did have an executed lease to move in for August and we did her a favor and let her change units and get a later move in date.  We could have easily held her to her first lease, but gave her an option to sign a new lease, which she did and now she wants to break that lease as well

• Initial Complaint

  Date:07/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary: Having an issue with the Property Manager not forwarding my email to Accounts Payable to get my late fee removed. This has now escalated to her moving to have me evicted over a late fee that her and I have discussed repeatedly. I had a late fee and called the office to get the fee resolved. I was told to write an email and the Property Manager would forward it to Accounts Payable so that I could receive the one time late fee removal. I wrote the emailing detailing why I had missed the payment and then sent my email to the Property Manager to be forwarded on. The Property Manager responded and said she didn't like a sentence in my email so she wouldn't be forwarding it through to Accounts Payable unless I changed it. I said I was not comfortable changing my email as that was my experience and she confirmed that she would refuse to forward the email. I asked to speak with someone above her and she said they would reach out to me if there was a need. For months the late fee stayed on my account and then just recently she added 2 more late fees to it and then followed up with a Leave the Premises email. I have searched everywhere to get in contact with corporate and have been ignored. I have sent a email to the Vice President, Director of Operations, and Accounts Payable based on the contact information I have found through Google. It is appalling business practice to not be able to get in touch with Corporate when there is an issue that can't be resolved. All of their apartment offices that I have called have said they aren't able to give out Corporate's information and everything has to be worked out with the Property Manager. I stated that my issue is with the Property Manager and the response is "oh well." The Property Manager knows that I can't get it contact with Corporate so she has free rein to abuse her power. I would like this late fee situation resolved fairly. Thank you

  Business Response

  Date: 07/22/2022

  For the month of April 2022, *** ******** did not make her full payment in a timely manner and therefore in accordance with the signed Lease Agreement, was charged a late fee.  *** ******* then received a “balance owed notice” for the months of April, May, and June, whereby defining the delinquent amount.  When the balance was not paid again for July, *** ******** was issued another late fee and received a “Notice to Quit” due to the increased delinquent amount.  We are under no obligation to offer a “one-time late fee removal” and we had every right to charge *** ******** 3 additional months’ worth of late fees and chose not to.  Property Managers are responsible for all aspects of the property.  Residents may express their concerns in writing to the corporate building addressed in page 4 for of their Lease Agreement.  These concerns will be discussed with the Property Manager and the Property Manager will communicate the outcome to the Resident.

  Customer Answer

  Date: 07/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  ******* ********

  I have read the response and do not feel that this situation has been properly resolved. The Property Manager deciding to grant other residents a "one time late fee removal" and not me is not acceptable. I explained in writing that I was not comfortable paying until I spoke with Corporate. I was told that Corporate would reach out if they wanted to. I didn't hear from Corporate for months and was just re-sent the same late fee each month that the Property Manager and I had already discussed. Is it your business practice to allow your Property Managers to pick and choose who they will give a "one time late fee removal" to? I would have been much more understanding had the Property Manager forwarded my email to Accounts Payable and they had decided not to award me the "one time late fee removal." Unfortunately, because the Property Manager did not forward my request to Accounts Payable, who she stated had the power to remove the late fee, I was not even given the option to have my late fee removed. An option that she mentioned was often granted to residents multiple times in our email communication. Please review the emails between the Property Manager and I. The people who are living at your Luxury Apartments are individual humans and deserve to be treated as such. I have tried to resolve this situation professionally and am disappointed that your company considers the Property Managers actions acceptable. 
  

   

• Initial Complaint

  Date:07/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son **** lived in Toll House apt. since 2020. His first lease expires at the end of 5/2022. But his school day ends in 5/2022. So in 2/2022 we informed Ashley, the Toll house manager and she gave us a new contract for extra one month expires in 5/2022. Both Ashley and my wife has signed the new lease. On the Day of ****'s leave, Ashley told **** we'll proceed your deposit in 4-6 weeks. Last week we received bill: 1. Forfeiture of deposit $ 300 2. Cleaning fee $ 195 + water bill. 3. $ 2300 penalty for no written notice. We have called Ashley multiple times and she insisted on what she did with ugly attitude. I also contacted her supervisor and was referred back to her.

  Business Response

  Date: 07/07/2022

  It is unfortunate that this have come to this point. We feel that we have operated within the guidelines of the signed contract and have properly executed our position in reference to the cancellation fees. On 7/5/22, the tenant inquired about the cancellation fees and wanted to know why they were assessed. The property manager (PM) thoroughly explained that it was due to them not providing a Notice To Vacate (NTV). She took them to the section of the lease and showed the fees associated with cancelling without notice. We have reason to believe that the tenant was well aware of the possible outcomes based on a previous conversation that was similar in nature with the PM. The tenant acknowledged that they understood, they were just upset because they had to reveal this information to the cosigner. They also admitted that they didn't read the lease in it's entirety. 

  To be more specific: The tenant was a college student and their cosigner was their mother. On 7/7/22, mother/cosigner was contacted by the property manager (PM) in reference to this situation. The PM explained the same to the mother/cosigner as they did for the tenant. Before threatening to get her lawyer and hanging up on the PM, the cosigner admitted that she did read the lease and also noted that she herself mentioned to the tenant that they would need to submit a Notice To Vacate prior to moving. 

  At this point we feel that we have operated appropriately within the guidelines of the lease. All parties were aware and signed the lease. We will stand our position as far as executing the necessary follow through for a broken lease.

  Customer Answer

  Date: 07/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  1. We (my son and I since I am the co-signer) singed the first lease from 10/15/2020 to 4/30/2022.  We asked the apartment manager if my son can extend the lease for one more month when the initial lease terminated.   He was told no problem, he only needs to sign one more month lease, pay additional fee.  Everything will be taken care of. No need to do anything else.  

  2. We signed the additional lease from 5/1/2022 to 5/31/2022 which was signed on 2/7/2022.  And we truly believe this is a legal written document to inform the apartment we will move out on 5/31/2022.  In between my son checked with the apartment manager verbally several times since he lives right below the rental office, and asked if he needs to do any additional documentation.  He was told everything was taken care of.  So my son checked out with the manager on the last day of the lease 5/31/2022, and was told his security deposit will be processed within 4-6 weeks.  
  3. On 7/6/2022, I received a letter from Toll House apartment to inform me that they took away all my security deposit, charged me additional $195 for carpet cleaning which stating they charge every tenant, plus additional $2300 fee after move out.  I read the lease so many times, the only place I can find out the fee for $2300 is under “Ending lease Early” which is listed on page 16.  We finish the full term for both leases, never intend to end the lease early.  Informed them by written notice (signed lease) and by verbal conservation.  
  
  I did talk to Ashely on 7/7/2022 which she did not give me any chance to explain the situation.  I request her supervisor to contact me if possible. 
  
  ******* *** *********** ****** ** **** ***

   Regards,

  **** **

  Business Response

  Date: 07/19/2022

  After review, it was never challenged that conversations never happened. The conversations did happen in reference to what was needed and "how" to break the lease, if needed. The real point here is that the steps were not followed by the resident nor his cosigner (mother). They were  told exactly what was needed, but there was no follow through. Through the mother, she admittingly stated that her son forgot to do the necessary process and that he forgot she (mother) reminded him of the steps.