Complaints

This profile includes complaints for A. R. Building Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  A. R. Building Company, Inc.

  310 Seven Fields Blvd Ste 350 Seven Fields, PA 16046-4343

• 

  Parkside Estates

  202 Ketchum Dr Canonsburg, PA 15317-9730

• 

  Timber Ridge Apartments

  115 Timber Ridge Ct New Stanton, PA 15672-9797

• 

  Toll House Apartments

  124 Toll House Rd Greensburg, PA 15601-6965

• 

  Village of Amesbury

  401 Elkwood Dr Moon Township, PA 15108-3169

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After 2 years we vacated our unit *** * ******** *** **** **** ** ** *** ******* ** ******** on Feb 1, 2023. We did a thorough cleaning. During our stay, we regularly had the carpet in the master bedroom and stairs professionally cleaned. We were going to do a carpet cleaning as we always do at move out, however, the management includes an automatic cleaning charge of $375, so we decided we not pay twice since they already charged for it. Today, Feb 15, we received an email with a bill for $3,841.80 claiming “Carpet badly stained throughout”. Several challenges: First, the master bedroom was regularly professionally cleaned, second, the loft was not used as we had our interior storage there and there was no room for it to be used. Third, there was no other carpet on the main level other than the master bedroom as we paid an extra premium for laminate flooring to replace the carpet in the living/dining area as my wife is handicapped and the carpet made it too difficult for her wheelchair. As such, the only carpet in the unit was the 3 bedrooms, loft and stairs. The carpet was not new when we moved in, so I am not understanding what the $3,841.80 charge is covering. Also, prior to our final departure, we agreed to allow maintenance access to the unit to store their materials. We also know they entered the unit, so we cannot say any stains did not occur from others. This price is absolutely unreasonable when cleaning would be sufficient for normal two year usage. Also, they did NOT remove the $375 cleaning charge from this cost. There was no mention that cleaning was even attempted. Also for the amount of carpeted area, the cost is unreasonable and post tenant gouging. We want proof that cleaning WAS attempted, and did NOT work and what this charge actually covers. Then we want the inflated charges removed and our TRUE deposit refunded.

  Business Response

  Date: 02/23/2023

  The $275 carpet cleaning charge will be removed as that was charged in error due to the replacement of the carpet.  However, the charge for the carpet stands.  See attached photos of the stains in the carpet our carpet cleaning vendor said they could not remove.  Whoever you had that cleaned your carpets regularly could not get these stains out as well.  That being said we would be willing to settle this for 2k.

  Customer Answer

  Date: 02/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me if and only if this closes our invoice with no subsequent additional charges or impacts, dings or negative reporting to the credit bureau on our credit rating.  We will need clarification on the final invoice.  Carpet charge was $3841.80. Total invoice was $3675.93. The carpet charge is being settled at $2000 then we have an invoice credit of $165.87 plus the $275 carpet cleaning charged in error that is to be refunded per business response due back to us for a total of $440.87 in alignment with this settlement.  
  
  
  Regards, 
  ***** *****

  220.86
  
  ******** ***** *****

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are several issues we've had with A.R. Building Company during our lease at Clinton Lake. Some I may be pursing legal action against if not resolved. The Clinton Lake Management team is rude, disrespectful, and unprofessional. They practice unfair and illegal leasing practices in conjunction with trying to absolve themselves from everything and charge you for everything. The law states that normal wear and tear is a part of leasing units to tenants. Clinton lake is trying to preemptively charge a carpet cleaning fee before even having seen the carpet before move-out. We didn't even wear our shoes up stairs.. Clinton lake was contact over 3 times regarding our fridge not keeping temperature. The maintenance guy dismissed us and we had to throw out food three times including our new borns BREAST MILK! Do you think they cared? Nope. The rude property manager, Nina just says :" Look at your lease " She is so proud that they are eveil enough to write into the lease that spoiled food isn't their cost. But joke is on them because my attorney says we have negligence here. Doesn't matter what lease says. Laws will supersede. When we finally got a new fridge moved in, the maintenance guy and the movers scuffed walls. Clinton lake claims they are not able to provide touch up paint that matches. HOW?? Thus my attorney said we will not be paying any paint claims at move out. Then the most egregious and intrusive incident was Nina (property manager) canvasing our neighbors and interrogating them for a false allegation of having a pet and she never once apologized. As you can see there are many issues. Naturally, we have concerns about them trying to falsely charge us for things like you can see in other reviews listed here. This is why we are making complaints and getting an attorney involved. We have also asked for a joint move-out walk and have been ignored. It is impossible to get ahold of anyone in this company and Nina claims she has no boss..

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i believe AR Building is using constructive eviction practices on tenants especially those that are aged or disable. At lease renewal time the rents are raised from $260+ monthly. in August of 2022 my friend called very upset regarding her lease renewal. There was a substantial increase. I had referred her to move in to Pebble Creek 2 yrs prior. I told her to call Heather the Manager. She did as was informed there were increasing to get present market rates. However she was told they would be willing to negotiate the increase if she wrote a letter. The did take $100 off. I called Heather after this and was told the same. Write a letter when my renewal came up in October 2022. I did this and was told they were no longer negotiating. I was devastated. Why weren't we informed informed about the negotiating was no longer in effect? So my rent would go from $1193 to $1455. Being on Disability it was no longer affordable for me to remain at a place I loved and felt safe. Heather who is a very kind person tried a couple of times to negotiate on my behalf but they shut her down each time. Offered me $25 off. I considered myself a great tenant but I feel they considered me a a number/stat. As I hurried to try and find affordable housing I felt at 74yrs old I shouldn't have to do this. I was told I could move by 11/30/22 but I had to make payment arrangements for December. AR Building is a Dynasty. Over 40 yrs established with over 4000 Complexes. They should have been willing to help older people make rent adjustments like they said. I was given a notice stating saying My invoice for Nov. was $1522. $140 for carpet cleaning and my rent was one day late. My intuition lead me to go back Apt on 12/6/22 and there I see two men laying new carpet so I took pictures. They are probably pulling this on all the people that are moving in droves. A 3pg letter said scrub base boards.grease, dust etc. My carpet was cleaned 2x in 5 yrs and interior painting never.

  Business Response

  Date: 12/13/2022

  Unfortunately, market rent in the area has gone up considerably over the past years.  AR Building Company strives to keep rents as low as possible in accordance with current market rates.  However, the offset in what you were currently paying, and current market rate was considerably lower from the lease that was signed 2 years ago.  In fairness to all residents (Current and new) we had to increase at renewal time.  The only reason there was a balance on the account was the lease was not fulfilled and the last months rent was still owed.  We have removed the carpet cleaning charged due to carpet being replaced in unit, and a revised letter is on its way to you. 

  Customer Answer

  Date: 12/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed app below.
  
  ssist us in bringing this matter to a close, we would like to know your view on the 

  matter.

  All lies and garbage.   They are only removing carpet cleaning cost because they were caught.  

  What about the tenants that fell for this cost.  They more than likely weren't aware that carpet was removed.  Also why did this company renege on negotiating.   I had worked out a budget prior to renewal only to find the changed their practice and tenants waiting for their negotiating were not notified timely.  So we're were up against the clock in finding a place to move too.  Come up with first month rent and deposits.  Believe it or not people on a fixed income may not have savings.  They were thoughtless and cruel to a fault.  Late charges:. I paid $5 a month extra with my rent which is in the lease so that I had up until the 15th to pay rent.  I moved on the 16th.  Yet they. charged me $1511.  Exorbitant late fees.  Yes I am elderly. but I don't think Seniors or anyone for that matter should be treated the way AR Building treated us.  ted people.  I know the probably won't do anything to right their flagrant disregard for people.  But my peace will be knowing I did take stand for right
  Regards,
  
  ****** ******

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hawthorne Communities charged an extreme amount of money to break a lease from a building that was run down and mistreated. While living there with my pregnant wife, a hole emerged in the stairwell and began leaking. The roof leaked so bad and for so long that mushrooms began to grow out of it. I put in for a service request to remedy the issue. After a month and a half the issue was still not fixed. I requested it be fixed again and was told "these thing take time, we're waiting on a bid from a contractor." Following this I asked the landlord if they were aware that this was a breach of contract and that they were violating the landlord tenant law in Pennsylvania. Following this discussion the outer roof was replaced and the fungus removed from the ceiling but none of the interior structure was fixed at all. I'm sure it's FULL of mold and rot. The hole was patched and painted but to this day I'm sure that a real inspection of the property would render it uninhabitable. Breaking the law is wrong and someone needs to be held accountable, not the people stuck living in squalor. Noone should have to be punished for moving out of such a place.

  Business Response

  Date: 12/07/2022

  It needs to be clarified that this leak was in a common area and not the tenant's apartment.  We received a request that the roof was leaking on August 3rd 2022.  The roofing company did come out to attempt to repair the issue- which was unsuccessful and replacement was recommended.  We starting obtaining bids for the work immediately.  We had obtained a company to replace the roof of the building in September, and all work was completed on 10/10/2022. We apologize for any inconvenience this may have caused, however your apartment home was not inhabitable, this was in a common area.  In regards to your cancellation fee, this is required by any tenant who is cancelling their lease agreement prior to the lease end date.  Please reference page 16- “Ending Lease Early”. We feel given the size and cost of the project that the work was done in a reasonable amount of time.  All apartment homes were in good condition and the hole was at the peak of the third floor stairwell.
  

  Customer Answer

  Date: 12/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  Under PA Landlord tenant law, article V-A section 502.A the landlords duties are clearly outlined and include maintenance of all common areas, passageways, STAIRWELLS, sidewalks etc. Therefore the landlord did not uphold their duties as outlined and upon doing so, were in breach of the contract and/or lease.  
  
  Regards,
  

  
  

• Initial Complaint

  Date:10/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a resident at ******** **** Apts, *** ******** *** ***** ********** ** from Nov’20 through Aug ’20. I did final checkout with the manager and was told everything was fine, returned keys, and paid $200 for the carpet cleaning. Sep 16 I received an email and started receiving calls and texts from a collection agency, Resident Advocate. The collection agency stated that I owed $1860 to Reynolds and I needed to contact them by 10/21/22 to dispute the debt or they would begin action. It was not until I received the letter from Reynolds on Sep 20 that I found out that I was charged $2280 for full rug replacement, less the $300 damage deposit and $200 carpet cleaning. I asked before I moved out if I had to have the apartment professionally cleaned and offered to have it done independently. I was told that they would be cleaning the carpets and would be automatically charged. The property manager said that I left the apartment in acceptable condition during final walkthough. No comment was made about the carpets. The cost for the new carpet ($2280.09) is excessive given the poor quality installed and the small area (~340 sq ft). The Rhode Island General Law § 34-18-19-b  states that reasonable cleaning expenses and repair charges can be charged. The company admits to charging a high labor fee plus a 50% admin fee, which does not comply with RI law. *Reynolds charges a $300 fee and $40 monthly to all cat/dog owners. This implies that all those fees are to cover wear and tear on the unit. Since cats don't go outside nor do they get “pooh” tested, mgmt can't claim that the fees charged dog owner are for any repair outside. It is my contention that no damages were noted in final inspection with the property manager as they were not significant. Any damage done to the carpet was not in excess of the $1660 ($300 security dep + $300 pet dep + $860 monthly pet fee + $200 carpet cleaning) already charged which amount which amounted to anticipated pet wear on the unit.

  Business Response

  Date: 10/07/2022

  Tenant was told that there were stains and that we needed to speak with our carpet cleaning company to see if those stains were removable or not.  Steam Pro came out and they showed us alot of pet urine spots that had looked like the resident tried to clean when they happened but not good enough.  When we tore up a corner of the carpet the smell of pet urine became way more predominant.  I have attached pictures of all the stains.  We did not charge a carpet cleaning fee, as we gave a credit for that once it was decided by our carpet cleaning vendor that we could not save these carpets. Pet rent has nothing to do with being able to have your pet stain carpets and give an odor, these carpets were beyond repair due to the excessive urine and odor underneath and needed replaced.

• Initial Complaint

  Date:09/27/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company has sent alleged damages to collections, without giving me the option to dispute them, or pay them directly. There are unenforceable clauses in the lease regarding damages, so on top of charging for wear and tear as opposed to actual damages, they are charging an inflated rate for alleged damages. (They attempt to charge 1.5x the cost of materials, which per PA law they can only charge for ACTU&AL damages). They are charging to replace the entire carpet in the unit, after we had lived there 6 years and it is actually wear and tear over six years of use. I have tried to contact them to dispute, and the property manager is out until next week. I was not sent an itemized statement for labor and materials, which I requested. When I called and requested to speak to someone and get first and last names for documentation of what phone calls happened when, I was scolded told it's not their problem, and when I asked for information regarding a corp phone number I was told "Corporate has informed us we are not allowed to give their contact information to you people". I do not want to go to court over this, but the company is intentionally making it difficult to contact them and resolve this matter.

  Business Response

  Date: 09/27/2022

  We have removed the carpet replacement charge and ** *****y will be getting a new final account statement with the new amount due of $903.04.  We will update this amount due with Resident Interface as well

  Customer Answer

  Date: 09/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. First and foremost, thank you so much for engaging in dialogue. It has been incredibly troublesome to reach anyone who can handle my concerns. I appreciate you waiving the carpet in good faith. There are additional concerns I have in regards to the ledger and final bill. Upon accurate and satisfactory receipt of the following damages, and i would be happy to pay the difference between actual documented damages and the total of the security deposit. Since you've agreed to take away the carpet damage, there are a few things I have been trying to communicate, but have not been able to get a hold of anyone to do so. 

  The WACMA (water/sewage/trash amount) seems high for actual use of two months (July and August) as opposed to 3, which they usually bill. I did request a copy of the bill to verify the amount. ******, at Hawthorne Estates, declined to provide it to me stating you do not have to share it, as it is billed directly to you and is in AR buildings name. A bill was not sent to you for this time period yet, and it is deceptive that a staff person had lied to me regarding this. I am entitled to verify the amount I am being charged, pursuant of our lease agreement, on page two it states:

  "LANDLORD shall at any time during the course of this lease be entitled to make a charge to
  TENANT for TENANT’S proportional share of the cost to LANDLORD for all water and sewer
  usage, notwithstanding any other amounts set forth in this lease. LANDLORD shall also be
  entitled to sub-meter the apartment and TENANT shall then pay the actual usage of water and
  sewer plus an administrative fee, in lieu of other water and/or sewer charges stated in the lease." 

  I must be entitled to see the actual charges via a bill or other method, and that you can prove that is the amount I used, per my meter.  I did contact WACMA today, 9/28/22 and spoke with an employee. She stated the trash collection fee for the quarter is $62.25. Since I am responsible for two months, that would make my share ($41.67)She confirmed they did NOT send a prorated bill regarding **** ******* *** ******** ** (my former address). She stated the quarterly bill will be sent in October, per the quarterly cycle including July/August/September. In order to verify this debt amount of $300, I need the following information: 

  - Was the meter read on September 1st (The first day it was no longer my responsibility) 

  - If so by who? 

  - Is there a photo of the meter reading at that time? 

  -What was the actual usage amount from July 1st- September 1st? 

  I've included the rates from WACMA below, per their website: 

  Monthly Breakdown of Water Rates
  Mete Size              Gallons                   Charge
  5/8”                       2000                       17.39
  3/4”                       3000                       23.84
  1”                         5000                       36.74
  1 ½”                      10000                       68.99
  2”                        16000                      107.69
  3”                        30000                      193.50
  4”                        50000                    315.30
  6”                       100000                    619.80
  After Min. For the first 30,000 gallons per month $6.45
  Or any part thereof
  For all over 30,000 gallons per month $6.09
  Multi-Dwelling unit customers will receive a capacity surcharge of $1.82 per month per dwelling unit.
  Office Charge included in minimum is $4.91 per month.

  What is the total cost of usage for that time period, using the information from the meter on September 1st. I will need proof the photo was taken on September 1st, or other documentation. WACMA cannot tell what amount occurred throughout the billing cycle, I asked. A prorated amount dividing the total across three months will not suffice, per our lease, as I am only responsible for actual charges. 

  Paint charges: 

  As I have reiterated to Leasing consultants and sent information regarding the PA Tenant Landlord Act of 1951, and the Consumer Agent Protection Agency information to the leasing agents, I can only be charged for actual damages, not punitive damages. Charging 1.5x the cost of materials and $75 an hour is punitive, not actual cost of damages. That clause of the lease in not enforceable, per PA law. Due to this, I am requesting the cost of the painting of one room be re-examined. $900 seems incorrect. Please provide me with receipts, and amount of paint used, and the actual cost of laborer and number of hours if you utilized an AR building maintenance employee, or a receipt from a professional painter if you used one. Please see page 11 highlighting actual damages being the only thing permissible. 

  As I have stated once I receive an adjustment based on the appropriate information above, I would be happy to pay the difference between the security deposit and actual damages. 

  Regards,
  
  ***** ******

  Business Response

  Date: 10/03/2022

  We removed the carpet as a courtesy for this tenant.  I have uploaded pictures of their unit please see attached.  The carpet was completely trashed and unit was left in horrible condition.  The water bill is an estimate, since we do not get the bill at time of move out. We take the estimate of the last 4 months and prorate that.  The amount of $300.27 is for 62 days from 7/1/22 - 8/31/22.  The tenants average quarterly bill for the last year was $435.88.  The other damage charges stay.  

  Customer Answer

  Date: 10/03/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I am confused as to why the courtesy was taken away? I feel that I've asked for reasonable proof of water bill, and painting charges. I also am confused as to why no one will communicate with me. It's hard to determine if I've been sent to a collections agency or not. I would be happy to resolve person to person, but unfortunately, no one will take my call or communicate with me. These are also only sections of our carpet. Again, no one even attempted a deep clean of the carpet, which we were told we would be charged for. We would be happy to come to a resolution, but it feels like no one will communicate with us. Again, for me it would have been as simple as a phone call explaining the process and charges. If you would like me to pay the total of the painting and estimate for the water bill, I would be happy to do that. I just am struggling because it appears this large amount has been sent to collections, and no one has explained to me the process. 

  Regards,
  ***** ******

  Customer Answer

  Date: 10/04/2022

  From: ***** ****** ***********************>
  Date: Mon, Oct 3, 2022 at 4:33 PM
  Subject: ********
  To: <[email protected]>
  
  
  This complaint is satisfied. 
  
  Thanks-- 
  ***** ******* *** 

• Initial Complaint

  Date:09/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment at Highland Hills Cumberland, RI about 2 1/2 months ago, was not approved and have not received my refunded deposit, despite being told it was going to be sent about 7 weeks ago.

  Business Response

  Date: 09/27/2022

  ** ****** got denied because he did not want to pay the full deposit that was required from the screening process.  He let us know July 28th and the refund check was sent on August 4th.  ** ****** gave us the wrong the wrong address to send his refund check, he did not put his apartment in the address so the check eventually came back as undeliverable.  We recut this check on 9/15 and charged a $50 fee because it was the applicant's fault that we had it reissue as he gave us the incorrect address.  He should have his refund check by now.  Long story short ** ****** did not put his proper address and it got returned causing the delay.

• Initial Complaint

  Date:09/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a two-bedroom apartment… selected that I was self-employed (and asked as a self-employed applicant to provide two months of bank statements) I did so, and signed for apartment ***** with a move-in date of 11/11/22… I was contacted by Angela W**** *tating that she needed my paystubs (which I also have, but due to the nature of my job, who my employer is and what my position requires) ONLY provided as required/requested of someone who’s self-employed. To then be told that because my business is less than a yr old… she couldn’t take my bank statements (which is NOT explained or provided while applying or signing the application or the lease) in fact, my lease was actually signed by myself and the company (** **** on 9/23/22 at 9:29am CDT) to only be told I’ll be receiving an refund of just $200.00 and not the $450.00 as I paid. Even though my lease was signed.

  Business Response

  Date: 09/27/2022

  ** ****** did not provide supporting documentation to prove income.  That being said we are refunding all monies and check should be in the mail in the next week and the matter should be closed

• Initial Complaint

  Date:09/21/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved out from AR Buildings property **** *********** Place on 8/19/2022. On 9/2/2022 AR Buildings charged $1159.40 for a 'partial carpet replacement' in the living/dining room of the unit. Movers had left a stain on the carpet which I was unable to clean on my own, so some carpet replacement was a possibility, but I had concerns that the amount was too high. The AR Buildings website did not indicate that this charge had been placed and I did not receive any other communications from AR Buildings until 9/19/2022 when I received a billing notice from Resident Advocate (a Florida-based collections agency) attempting to collect $959.40 (1159.40 carpet replacement + 60 final water bill - 300 deposit). Contacting AR Buildings I was told that any information would have been in my final account statement and to forward any other questions to Resident Advocate. I asked for the receipt for the carpet replacement and my final account statement (since I did not receive one) and was again directed to take any questions to Resident Advocate. I feel this charge from AR Buildings is excessive and have not been provided any receipts or proof for the payments they made to their contractors for the work done.

  Business Response

  Date: 09/22/2022

  The complainant admits the carpet was damaged.  We do our best to minimize the cost and replaced only what needed to be replaced.  A copy of the proposal for the carpet replacement is attached.   There is a 50% markup as detailed in the lease.   The charge is appropriate and stands for collection.

   

  Customer Answer

  Date: 09/22/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was water damage in the utility closet of our apartment from the ac unit this summer. The carpet in my daughter’s bedroom and our living room was damaged. All they did was carpet clean and say they sprayed bleach on the wall. The space behind the utility closet vents is covered with mold and smells very bad. It was not treated with a mold killing substance, cleaned, or cut out. The apartments will not repair or clean this area. The windows have been open for weeks but when it gets cold we will need to run the heat and our air will circulate through this moldy, damaged area so close to our beds and living room couch. It will make us sick. Both my kids have sinus problems and/or asthma since we have lived here. Please help. I just need them to repair the damaged area so we can breathe healthy clean air in our home.

  Business Response

  Date: 08/26/2022

  In Response to complaint of utility closet, please note the following:  The water leak onto the floor was due to a clogged condensation drain from the air conditioner.  We recieved the call and proceeded to unclog the drain and midgate the water damage.  The carpet was pulled back and a carpet fan was left to assist in drying. The HVAC closet was sprayed with Bleach and the walls were wiped down of surface dirt . The unit was then scheduled for a carpet cleaning, which was done.  on Tue Aug 22 In the afternoon I received the pictures of what appears to be dust & dirt taken from the cold air return crawl space. On Wed Aug 23 in morning maintenance went in and vaccummed out the crawl space. sprayed bleach as a preventitive measure, wiped down the walls and proceeded to spray kilz.  Attached are pictures of the crawl space and the HVAC closet. The work orders have been completed and closed out.  Thanks you.