Complaints

This profile includes complaints for Levin Furniture, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Levin Furniture, LLC

  301 Fitz Henry Rd Smithton, PA 15479-8715

  
• 

  Levin Furniture & Mattress

  3664 Washington Rd Mcmurray, PA 15317-2905

  
• 

  Levin Furniture & Mattress

  124 Levin Way Monroeville, PA 15146

  
• 

  Levin Mattress

  620 Butler Crossing, Suite 5 Butler, PA 16001

  
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  Levin Furniture & Mattress

  138 Valley Vista Dr State College, PA 16803

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a bed from Levin, frame was put together incorrectly and missing a leg. Store was contacted that day with no resolution, complaint filed online. Technician came out, followed by repair team who were unable to fix due to missing parts and bent frame causing bed to dip on affected side. Service continues to refuse to exchange the bed frame and mattress. We have voiced safety concerns since I am pregnant and we're advised by repair team to not sleep on this mattress due to possibility of collapse due to missing parts and bent frame. **************** could not guarantee this beds stability. Purchased a 10 year reimbursement warranty for $199.00 covering the bed frame that they refuse to cover and a 20 year warranty for the mattress they will not replace. Management will not return a phone call directly to me, only diverting calls through customer service representatives who only offer apologies. This is a liability issue for Levin furniture putting furniture together incorrectly and not standing behind their products or warranties.

  Business Response

  Date: 07/07/2025

  Spoke to ****** today, we have an exchange in for her adjustable base for July 10th. She is concerned about her mattress, I explained that after we replace her base, if there is a defect in the mattress caused from the base that we would address that as well.

  Customer Answer

  Date: 07/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Replacement for frame was negotiated by my husband and scheduled for delivery next week due to missing parts and unsafe/unsatisfactory  assembly. Received a call today from customer service stating that I should make another call and set more time aside for them to replace the mattress if needed, although she stated she doesn't think it would need to be done, regardless of their technician requesting a replacement via photos and measurements, repair team  requesting replacement and the  copious amount of time I've spent calling for a replacement  on a mattress with a 20 year warranty that I paid for. Next Thursday will be the 4th time a member of Levin has had to come to my house and I've had to rearrange our work schedules. I'm not interested in the call center representatives opinion on the damage mattress from their negligence and would like it replaced for their 4th and final trip to my house. 

  
  Regards,
  
  ****** **

• Initial Complaint

  Date:06/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1 sales 07/30/24 amount paid 1599 + ****** protection plan +tax ******=***************= ******* 0n 06/27/25 informed Levin of problem with couch on right side cushion sent pictures of problem in formed later that day that neither the manufacturer warranty or protection plan covers this problem this is a defect couch cover should not separate in less than year. Levin offered to replace this side at my cost. my wife and I feel the warranty and protection plan was misrepresented. we feel they should be inclined to back items they sell they did want to offer non warranty solutions but have paid enough I can not get pictures to upload. of you need those please contact.

  Business Response

  Date: 07/01/2025

  Spoke to Mr. ****** about the damage to his furniture. We both came to an agreement that works for the both of us.

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered by BBB staff AT. The consumer purchased a bedroom set on January 19, 2025; she also purchased a Protection Plan.  In total, she paid $1,664.90.  Two items, the chest of drawers and the dresser,  have several individual drawers that are tearing up her clothes. She contacted the business; they sent someone out to look at the drawers and he said he could see the drawers are rough. The consumer spoke with the manager and was told they will not replace the drawers, the issue is not covered by the warranty.  The consumer wants to have the individual drawers that are rough replaced, or have the chest of drawers and the dresser replaced.  If the issue cannot be resolved, she wants a total refund for the bedroom set.

  Business Response

  Date: 06/24/2025

  The customer purchased the floor model and received the bedroom set in January of 2025, at a discounted amount and sold as-is for manufacturer defects. The customer purchased a warranty for accidental damage. We sent our technician to her home to inspect as a courtesy, the drawers were found not to be defective, this is how they are manufactured. She does not like that the drawers are not completely smooth inside. The customer is wanting them replaced. However, they came like this off of the showroom floor when she purchased the set and does not have a manufacturer's warranty and sold as-is with no returns. The accidental damage warranty does not cover this, there is no damage from an accident.

  Customer Answer

  Date: 06/24/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23496227, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  From: Ingram Pip <[email protected]>
  Date: Wed, Jun 25, 2025 at 10:15?AM
  Subject: Re: You have a new message from the BBB serving Western Pennsylvania regarding complaint #23496227.
  To: <[email protected]>
  
  Good morning, to who this may concern, this business furniture store in mentor stated in their reply that this was manufactured just like this. The customer would not know that it was being sold like this. They're looking at a furniture on the floor. It looks good. Who would have known when they take it home? It would be ripping their clothes up buy this company admitting that they know this is how it was made. They're admitting that they're at fault. Why are they not accommodating to either changing the drawers or taking it back or fixing it another way? I'm not looking for my money but if that's what it is I will take it. I'm looking for it to be fixed or replaced. Please assist me with them

   

  
  Regards,
  
  
  
  Ingrid Pipher

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased dining room chairs back in August 2023 with protection, order # **********. At this time Levin communicated that it would be delivered in September 2023 but the delivery date came and went with no communication. We had to reach out to get any update at which point they continued to commit to and then miss anticipated delivery dates until late December 2023. Those chairs shortly broke within 2 months at which point we reached out to Levin. It took until December 2024 to replace 3 chairs. We received no updates at all during this period from Levin. By February 2025 the new chairs had broken again. We reached out to Levin again and they informed that they no longer work with that vendor. They were going to offer us a credit towards new chairs or 75% of the original purchase price in a gift card. The offer provided does not come close to the value of similar replacement chairs due to price increases. Given the existing issues we have had with the order and poor customer service received we would like an increased gift card offer and/or funds reimbursed for the damages/delays.

  Business Response

  Date: 06/11/2025

   Per our warranty, if we cannot repair or replace the product we give our customers two options. The customer was sent an options letter to make their choice from. We will give them a merchandise credit in the amount of what the customer paid for the chairs or they can keep the chairs and get a gift certificate for a lesser amount. We cannot give more money than what the product was sold for. In order to be fair to all of our customers, we do not deviate from our warranty guidelines.

  Customer Answer

  Date: 06/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  We have received a consistent lack of response, lack of urgency and overall poor customer service in regards to our order and have not been reimbursed for the time and energy wasted trying to get this resolved.  Overall a very poor experience 
  
  Regards,
  
  **** ********

  Business Response

  Date: 06/12/2025

  We are sorry you feel that way, our goal is to provide good customer service in a timely manner. Again our offer is for a merchandise credit in the amount of what was paid for the chairs, or a gift certificate for a lesser amount keeping the chairs.

  Customer Answer

  Date: 06/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Ive stated my response and a gift card if 75% of the value is not an acceptable offer. 
  
  Regards,
  
  **** ********

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date Purchased 5/04/2025 Date Delivered 6/05/2025 Todays Date 6/06/25 I purchased this lift chair for my husband while he was hospitalized for open heart surgery to help him rest and assist him getting out of the chair during his recovery. Unfortunately the mechanics of this chair require the occupant to push your posterior back in the seat after reclining (my husband is not able to do this after his surgery) as well when the legs are up they are not high enough for him to be comfortable. My husband and I drove to the Levin store today 6/06/2025 so he may find a more comfortable chair. ***** the sales person was assisting us and we explained that we just took delivery of the Model: ******* *************** Lift Chair 6/05/2025 and that it wasn't comfortable for my husband for the above reasons. My husband made his mind up to purchase a $2500 (floor tag priced) ********** Power Lift recliner. ***** went down to the 1st floor to talk to the manager and shortly thereafter came back and told us the manager said there are NO RETURNS on lift chairs. I found this strange because nowhere in the store was there anything that stated this nor was I informed of this when making the purchase. If you ****** the model number of the chair a Levin ad comes up and even states "3-day returns" I am uploading the screenshot as well as the sales order.

  Business Response

  Date: 06/12/2025

  On our website under ************* at the bottom of our website, under the Return & Exchange policy; it states stock merchandise can be returned within 3 days with a 20% restocking fee. Under that in bold letters are the exclusions for the return policy. Lift chairs are name under the exclusion and I am attaching a copy. We have contacted the customer to offer a resolution, the customer will discuss and contact us back.

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live on *************** (5124) in ************* . Today neighbours across the street were getting a furniture delivery. Around noon or afternoon.After couple hours we noticed that grass and soil in the curb-side was damaged.We checked camera and it was your furniture delivery department apparently driver cant handle a backing up and he run over our yard. It was raining that made worst and easy to leave heavy ******** trucks lately do not know how to drive and. We did not report in a past but now we have to we have no more money to do repairs on our yard that is all over beaten up ever year.Thank you.

  Business Response

  Date: 05/05/2025

  We received your complaint about your yard damage and apologize for any inconvenience. We have started a claim with our insurance company. Someone will contact you within 3-5 business days.

• Initial Complaint

  Date:04/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Queen bed and a dresser on 4/3 and 4/4. The next day I realized that my email address was wrong. I called and corrected. Since that time was checking the shipment order to be certain when it would be delivered to my new home. On 4/9 the merchandise was delivered but still showing that it had not been delivered on the tracking app. Had the tracking app been updated in real time; I could have been present to receive my goods. The delivery person left it at the drive m. The pieces have water damaged. I want my money back

  Business Response

  Date: 04/15/2025

  When purchasing Direct Ship items on our website, they are delivered by third parcel. It states under our free shipping and delivery FAQ's on our website: in the case of inclement weather such as rain or snow, the carrier may attempt to deliver your order to an area protected from the elements (e.g. covered porch). As soon as a package is delivered, the customer is responsible for any damage caused by the elements. We recommend that someone is available for safekeeping of the package at time of delivery to avoid damage. Also, customer's getting free ship are notified by the third parcel company and given tracking information.

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  I do not accept their reply because as of 4/14/2025 the merchandise still says it was  on its way until I spoke to a corporate supervisor and should her the link. How am I supposed to know as the customer when things will be delivered without any communication via text, email or phone call. I want all my money back due to them not corresponding correctly. 

  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ****** ********

  Business Response

  Date: 05/27/2025

  On our website it states, Once your order is confirmed, you will receive a delivery confirmation email or text from Levin Furniture and Mattress. When you receive the delivery confirmation email or text, please allow up to 48 hours for tracking information to be updated on the delivery carrier's website. We recommend tracking your order to ensure it is delivered successfully. These are the emails that were sent to the customer after we received confirmation that her product was shipping from the manufacturer. There are two different emails giving the tracking information for delivery. 

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bedroom furniture set in 2024 that arrived at my house in march of 2024. On January 1, 2025 the support beams on the bed broke, and when I was looking up the product to find the name of the furniture set to tell levins, I noticed that a backboard was missing on my headboard the whole time (since march of 2024). I called a few days later in January of 2025 and asked for a refund or for the bed to be fixed. Without consulting me first they ordered the parts and sent an email telling me this. I waited a month and only one part came but the backboard of the bed was still missing i called and asked what the status was and they said they would call me back and never did. I was patient but called a few weeks later and then they said the bed frame part would arrive march 5, 2025. I waited and no part arrived, so i called 2 weeks ago asking for a refund instead of waiting. They said they would have someone reach out and no one did. Yesterday (3/31/25) I called again asking again for a refund. They again said they would reach out to me and never did, which has happened multiple times over the past 3 months. I sent an email asking for a refund and instead of acknowledging that, they said the bed part was soon shipping and should arrive by mid April (despite them telling me it was shipped and arriving march 5). I again asked for a refund because it has been 4 months as of today. No one ever returned a single call of mine, and I am tired of waiting for them. I just wanted a refund on the bed frame but at this point i would like a refund along with my bed to be fixed anyways because i have (am still am) waiting so long.

  Business Response

  Date: 04/02/2025

  We ordered ********** parts for her bed in January  2025 after she reported an issue, they are directly shipped from the manufacturer. We told the customer to call us when she receives the parts so we can send our technician to install them. I reviewed ********** account and see she received the center supports for her bed in January. We have checked on the pillow guard and it gives us an *** still of early April. I called the customer and left a message today, we can schedule our technician to install the center support legs and reschedule for the pillow guard to be installed if she does not receive it before we schedule our technician to install the support legs. The bed was received on March 6, 2024, the manufacturer's warranty is for one year and it is for repair . We will schedule the install once we hear back from the customer.

  Customer Answer

  Date: 04/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I am refusing because not only is there a gap in the bed, the bed is still unsturdy without that part (or it's just unsturdy in general) regardless I don't want them to replace the boards for it to just break again. I just want a refund to buy a bed elsewhere. I'm tired of dealing with them and this is the first time in 4 months they have called me personally.

  Regards,

  
  ******** ******

  Business Response

  Date: 04/03/2025

  Spoke to the customer today, the pillow guard shipped yesterday. She should receive it tomorrow. If the correct part was shipped, we will get one of our technicians scheduled to get the parts installed. If the wrong part was shipped, then we will authorize a reselection for the bed. ******** will call me tomorrow after she receives the part.

  Customer Answer

  Date: 04/05/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. 
  
  I'm accepting just so I can close out the case and the bed is finally useable again. The part we needed arrived however no hardware for anything we needed to fix did. So my fianc and I had to go to ********** and buy hardware and fix it ourselves. Although ***** did say they could compensate us for that. (Also while putting it together we noticed the part that arrived also had noticeable cosmetic damage to it but at this point none of this matters.)
  

  Regards,
  
  ******** ******

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 3 wall reclining sectional w/extended warranty in Oct/Nov. Delvd on a Fri but didnt get to fully inspect until that evening. Noticed end recliner cushion was already broken down, didnt fully recline and material on footrest was badly pilling. Contacted store/serv 1st thing Mon. AM left message. Levin returns call approx 3 days later puts in claim and asks for pic.s which were emailed. Weeks later tech comes out to verify damage. Confirms dmg and says repairs in 1-2 wks. No show, no calls. Im patient so wait until after Xmas to touch base. After several addl calls/emails/2 visits to POP, serv claims *** requires a serial number for sect. that I cant find. I request tech to help find and it took wks before they could get the OK to send tech but wont be out for a few addl weeks. Service claims *** again denies coverage for material but tech will show me how to shave it! Meantime, now the entire material covering the sect. is fraying and pilling. Was denied coverage of material damage by ***, in spite of warranty stating pilling is covered. Brand new sectional looks like its 10 yrs old and bought from a thrift store. My last visit to the store (2/25) I explained my complaint, again, expressed my dissatisfaction w both product AND handling of service and no longer want to deal with this issue. Was told another email would be sent to service along w CC to ************ mngrs. Promised that Id get a call from Levins in 2 days. I said that if I dont, I will be contacting BBB and my lawyer. Lawyer has not been confirmed yet. We do not have children, furniture is kept covered so there is nothing that we are doing to explain the damage. After what seems like a run-around to get just the recliner repaired, now Im being told someone is going to show how to shave an almost $5000, name brand sectional?! I am furious at this point and have asked for refund, replacement or exchange, although I honestly have no interest in another of this same brand/mgr!

  Business Response

  Date: 03/05/2025

  I have contacted the customer today, offering to exchange the *** piece that she was waiting on for repair. Customer does not want an exchange. I asked her to send me pictures of her sectional so I can reach out to the manufacturer about the pilling. I explained pilling is not considered a defect. Once I receive the pictures, I will have them reviewed. Once a decision has been made for a resolution, I will call her back. She was ok with that.

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a reclining sectional (Ashland 5-*********** Reclining Sectional) from the Levin Furniture location at ***************************************. The sectional was purchased on 8/31/2024. By December, the sectional had stopped working and the reclining pieces are not functional. One piece of the sectional is stuck in the recline position and will not move. The other 2 pieces just simply will not operate. They sent out a service guy to take a look to see what the issue was. He said he had never worked on one of these sectionals before so he was not sure how to fix the issue. Therefore, he just ordered all new electronic parts for the inside on 12/17/2024 in hopes that it would fix the problem. From then, we didn't hear an update. I called back on 12/27/2024 and the parts weren't even ordered yet so they ordered them that day. Still never heard an update after that. My husband and I have called back several times asking for an update with no update in sight. The last update they are able to provide is the parts person emailed the manufacturer on 1/2/2025. Well over a month later, still no update. The Levin customer service team hasn't even attempted to reach out to the manufacturer again to try to get an update on the parts. Still, no communication to us at this point even when we have asked for a call/email every time we have called back. I am 6 months pregnant and with the broken sectional stuck in the recline position in the middle of our living room, it is becoming a safety hazard for myself. At this point, I am asking for a refund and for them to come pick up their broken sectional. I would be more than happy to purchase a different sectional from Levin if they are able to resolve this issue promptly.

  Business Response

  Date: 02/18/2025

  I called and spoke to ********* today, we came to a resolution we were both happy with.

  Customer Answer

  Date: 02/24/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ********* ******