Complaints

This profile includes complaints for Levin Furniture, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Levin Furniture, LLC

  301 Fitz Henry Rd Smithton, PA 15479-8715

  
• 

  Levin Mattress

  5438 Baum Blvd Shadyside, PA 15232-1202

  
• 

  Levin Mattress

  20012 Route 19 Cranberry Twp, PA 16066-6202

  
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  Levin Furniture & Mattress

  5 Sellers Dr Altoona, PA 16601-9358

  
• 

  Levin Mattress

  56 Trinity Point Dr Washington, PA 15301

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The footrest on the recliner does not fully retract. A repairman from Levin's was here on December 6 or 7, 2024 and advised he would need to order a new mechanism and the chair would be repaired. I have waited and waited and spoken to Levins on numerour occasions. They have promised to resolve the problem but I have not had any communication from them since January 21, 2025. They promised that the part had been shipped from the manufacturer and that I would receive a call. That is the last I heard from them.I just want them to remove the chair from my home and credit my account at **************.

  Business Response

  Date: 02/11/2025

  I spoke to ***** today, and apologized for her experience. I gave her several options for a resolution. We are exchanging her chair next week on Feb.19th and thanked her for letting us know about her experience. We will use this feedback to make us better.

  Customer Answer

  Date: 02/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  When I spoke with Levin's representative ***** today I told her that I did not want an exchange. I just wanted them to get the chair and give me a credit. After my experience with them, I did not wish to do any future business with them.

  I was told that was not an option. I could have an exchange, or a store credit, or pay a 20% restock fee to have them take the chair back. That would have cost approximately $330. Money to them to take back their broken chair.

  I did tell her that I would take the exchange and it is supposed to be delivered next Wednesday.

  I still do not feel that Levin acted in a businesslike manner even though ***** did apologize.

  Thank you for your help in this matter. I very much appreciate your time.

  ***** *******

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 8/30/24 $4108.75 Sectional Couch Order# ********** Purchased with extended warranty.Delivered 9/6/24 12/5/24 - Serice Claim submitted, broken recliner chair, and concerns of excessive pilling.12/20/24 - Service tech came to look at it and said they had 2 similar issues and one from the store with a bad controller box. They didn't have the part and said they would need to order.12/30/24 - Levin requested the serial number off the couch because they tech didn't get it during his visit.Called about once a week for an update here after and always get the same response that they are waiting on the manufacture for the part. No *** or information that the part is on order or shipped just that they are trying to get ahold of the manufacture.Excessive pilling was never address they just said it's not covered with no *********** other options were giving for repair, such as ordering a new chair to take the part off of, this order was shipped within a week, why can't a spare part be shipped in the same amount of time?

  Business Response

  Date: 02/05/2025

  I have spoke to *** today, explained to him how were are resolving his issue with his armless recliner. Customer was ok with the resolution. I also spoke to him about using a fabric ****** for his pilling issue, and gave him my email to send me pictures.

• Initial Complaint

  Date:02/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a recliner on July 4, 2024. Around September I began getting bite marks on my body. I went to dermatologist October 13th. He stated it was some kind of insect or bed bug bite. Being the only person in the household who sat in the recliner and had any bites on my body i put the recliner on an enclosed porch to see if the bites would continue or heal. Several weeks later when the bites were going away and the weather had been cold I brought recliner back into the house. The bites resumed immediately that day and I again removed the recliner. I contacted Levin Furniture and they suggested we have an exterminator inspect the chair. We called the exterminator and he found positive signs of bug infestation in the chair. It would cost more than we paid for the chair to treat it. It was also $200.00 to document the infestation. Now I have a chair I can not use nor do I know how to get rid of because I do not want anyone else to be harmed by it.

  Business Response

  Date: 02/03/2025

  We were emailed in January about the concern of bug bites from their recliner. Our trucks are treated on a regular basis and the source of bugs could not be from the recliner the customer purchased from us that was received in July. We explained that the bugs had to be from another source and recommended to contact someone to inspect their home. 

  Customer Answer

  Date: 02/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
    I have contacted an exterminator and he verified there were insect tracks in the chair. We have has no additional incidents since removing the chair from our home. Your trucks may be treated but the chair came from the warehouse and was in a carboard box when we received it. Not to mention the container it was shipped in and where it came from. I am still in possession of the chair and they are welcome to send their own independent inspector to verify or dismiss the claim once and for all. 
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ***** *******

  Business Response

  Date: 03/07/2025

  We will not remove the recliner. The order was delivered in July 2024, 6 months later we were notified of their issue of bug bites from their recliner. As stated before, our trucks are treated regularly and the bugs had to come from another source.

• Initial Complaint

  Date:01/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called levin on 1/15 in p.m. Man said 1/20, my move in date was booked, but if I ordered early 1/16 I could get a delivery on 1/21. Big snowstorm that night so I called 1/16 at 11:20 a.m. Told ****** which pieces I wanted, if I could get the couch or the bed, something to sleep on. 62, disabled, knee bone on bone scheduled June. Cant sleep on floor. Settled for other than what I wanted for this reason. They both knew it was an Ashland delivery. She emailed quote, I paid with my debit card. Looked at receipt also sent to email, she had it delivering to my p.o. box, the billing address. Called, and got a csr, who changed address. the *** called not long after and said it couldnt be delivered until 1/23, when the delivery guys go ***********, which meant 3 nights on floor. Got divorced, had been in hotels for 2 months. Not an extended stay hotel and Monday was the last I could stay. this is why I chose 1/20. Asked to be patched over to ******, got the song and dance. She asked if they took off the delivery charge would I be happy. In a few choice words I said money hardly compensates for the pain this knee presents. she did ask if I wanted to void the sale. Well no, beings it had took 1 1/2 weeks to find this. so Thursday was the day. then another twit called an hour later and said ****** wanted her to call and they got delivery moved up to Thursday the 23rd. Say what? If you look at receipt the delivery address is right on top of billing address, how could she have missed that. Furniture to a p.o. box? The monies charged are all over the place I cant figure it out. Refunded ******, quote read 149 delivery. after I paid, the receipt read they charged me 249 delivery and I owed 107. This deceptive business practices from the delivery date to putting whatever delivery charge moves you at the time. ****** said she has been with the company for 8 years. if she makes mistakes like this and is still there, I wager that most at the company does bad deeds. ****** ******

  Business Response

  Date: 01/20/2025

  We apologize for not having the correct delivery address. Our delivery costs are based on the delivery area, our system automatically generates the cost. When the order was placed, the delivery charge was based off the ** Box address. Therefore, when the delivery address was changed, our system automatically changed the delivery charge. The delivery charge was changed back to the original delivery charge. The delivery date is scheduled for Jan 23, 2025 and we will call with the three-hour time frame window today. The original delivery charge has been removed and refunded for the inconvenience.

  Customer Answer

  Date: 01/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  today I rejected the business response and I didnt see the text box on why I rejected it. The original complaint had to be pared down due to length. We sold our house in November, have been staying in hotels every since. 2 to be exact. 28 days is all you can stay unless its extended stay. I was due to be booted on 1/20, hence my hurry in getting delivery. I am scheduled for knee surgery due to bone on bone in June, coupled with the fact I have a replaced hip on each side and have broken femur bone 6 months prior to getting L one done. Levin is the only one who said I could get delivery so early 1/21 which is why I bought it there. Do you not think if I had to sleep on floor for 3 nights I would have went with other places where I could try it out. Rather than paying $3000 to buy something sight unseen. ****** knew all this. Personally I dont care what address the computer generated it is up to humans to key it in and with importance such as this it should have been looked at by ****** to ensure it was corrct. As for the different delivery costs, the quote receipt and regular receipt that was sent to my email was done long before they changed my address. In  fact my receipt that I had paid was where I found the delivery address to be changed. I am curious why, also, that on 1/20 I went into customer portal and it said 3 times that order # couldn't be found. If there is something to be hid, its too late because I have a screenshot of it. There is nothing about this transaction that is on the up and up. Just employees telling you what you want to hear to make a sale. I am scared of what is to be delivered, how much more of a fight that I have to put up.
   Sincerely ****** Marcum 

   

   

   

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase was made on 11/16/2024 by myself and sister for my father for Christmas. Delivery date was set for 12/20. The chair was set down in the spot where it needed to go and stayed there as my dad used it up till 12/27 where he was unable to use the control to put the chair in an upright position. My parents then took to turning the chair on/off, unplugging, and calling customer support. They could only get my parents a date of 1/16 to come out and fix the chair. Waiting until 1/16 to fix the chair, the repair from Levin's came out and were unable to fix the chair as they were unprepared with no tooling/parts for the chair. Now they will need to wait 4-6 weeks for the parts. This chair was not in working order 7 days after purchase and for 1700 I would have anticipated better customer service and a replacement for the chair.

  Business Response

  Date: 01/16/2025

  I called and spoke to the customer, we are exchanging the power recliner. The customer is happy with that resolution.

• Initial Complaint

  Date:01/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the dresser was delivered damaged. I was told Levin would order a new drawer. during the time waiting for the new drawer, another drawer fell apart. I never received the new drawer and when I called Levin customer service, they told me they could give me 25% of the price because the drawer was on back order. In the meantime, I was never contacted about any of this. The day I called and refused to accept 25% off over a replacement drawer, I was told they would have someone call me back. Its been several weeks and noone has contacted me. Im furious that ***** contacted me from the beginning when I asked to have the drawer replaced. This is unacceptable and the worst customer service I have ever experienced.

  Business Response

  Date: 01/07/2025

  We have review ****** account, she was notified in November of the credit for 25% due to not being able to get the drawer. We have entered an exchange for her dresser and left a voicemail to call us back. We apologize for the wait time to get this resolved.

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a dining room set on October 31, 2024. The order was delivered on December 16, 2024. Upon receipt of the table, I noticed several pin holes in multiple areas of the table. I immediately contacted Levin Furniture at the location where I purchased the set. I was told that someone will be in contact with me, but if I do not hear anything by December 18, 2024, I should call back. No one contacted me. I called the same location again. This time I spoke with ****** ***** who told me she would send me an email so I can forward pictures. I did that and replied all as instructed, however, she was the only person on the email. Since I did not hear anything from ******, I reached out via email again to see if the pictures were received. She responded and advised she did and apologized because she had been out of the office. I did respond to her again via email, but she never answered (I asked what to expect next - on December 20, 2024). Since I never heard back, I called again on December 23, 2024. I was then instructed to submit the pictures again to ***************************************** as well as ******* I received an email advising to please allow 10 business days for processing. It has now been more than 10 business days since my initial report to ****** on December 16, 2024. I spent a lot of money on this dining set, and I am disappointed with the lack of information provided as well as no responses to my email. I did as requested by ****** and I feel like my matter does not matter to Levin Furniture since they sold me this table. I am to the point where I am not sure I can rely on them to honor my purchase and am asking for a partial refund due to the damage of the brand new product as well as their neglect to respond to a customer or answer a question about what I should expect next.

  Business Response

  Date: 01/07/2025

  After reviewing the pictures we received, we agree the table top is defective. We will reorder the table and exchange it once it comes in.

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a mattress from Levin Furniture in ****, **** 0n 11/22/24 that was advertised on website as FREE SHIP.Went to store in order to see product and bought it there. They charged $69.99 for delivery.When I inquired they said FREE SHIP was for online only and there was nothing they could do.I see no disclaimer on their website confirming this so I am respectfully requesting credit.

  Business Response

  Date: 12/12/2024

  Online we do offer "Free Ship" which is delivered straight from the manufacturer parcel shipping. Mr. ******* order was delivered "white Glove" where we bring it in and put it where he wants it and remove any trash.  As a one-time courtesy we will remove the delivery fee due to the confusion on delivery. 

  Customer Answer

  Date: 12/14/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date Furniture Delivered to Home: early February 2024 Price Paid for Furniture - ***** - have been paying $112 per month since May 2024 (currently outstanding balance 2,172.59)Claim Number: ********** 7/25/24 - 1st Complaint Filed regarding deflated cushion and piling. We were told that having to de-pill an entire sectional and ottoman is very normal after less than 6 months of usage. It should only need to be done 2 times. However, they would replace the one cushion that was sunken in. New cushion was ordered for the end cushion (left arm if you are looking at the sofa).9/25/24 - the supposed new left arm end cushion was set to arrive at our home. However, Levin delivered the wrong cushion (it was a middle cushion). They said they needed to order the correct one. I pointed out the other end cushion (right arm facing the sofa) is now completely sunken in so. The furniture person who came to the home agreed. So both end cushions were ordered. I also pointed out the furniture continues to pill up (and that there was damage because the piling got caught in the vacuum cleaner). 12/4/24 - contacted Levin and asked for an update as to when we would get our 2 cushions. I also pointed out that I had to depill the sofa and ottoman FIVE times after having the furniture for 10 months so we are beyond the 2 they said would occur. I asked for them to consider how they want to handle this defective produce and asked for the update on the status of the two cushions. I said I don't want to contact BBB or the state of Ohio but will if they do not respond.12/11/24 - Levin has continued to not respond to my messages.Our first request is to get the replaced cushions that they say is part of the warranty. However, due to the poor quality of the product, the ideal ask is to get a full refund or replacement of the sofa from a different manufacturer.

  Business Response

  Date: 12/17/2024

  Mr. *** called in for a service on his furniture on July *******, for pilling. ******* is not recognized as a defect by the manufacturer or fabric *****. We advise to try a cloth ****** regularly to keep remove any pilling or animal hair and closed service. On July 26, 2024, the customer opened a service for one cushion core. We ordered a core, and the wrong one was sent from the manufacturer. The technician explained that to the customer, the customer requested us to replace two other cushion cores as well. We have ordered the additional cores and are waiting to receive them from the manufacturer. We have emailed the manufacturer to get an ETA on cores. The warranty from the manufacturer is for repair. We will contact the customer to schedule his service when we receive all his cores.

  Customer Answer

  Date: 12/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

  1.  I have tried multiple times to get a follow-up regarding from Levin regarding the bad cushions - why hasn't ****** ***** at Levin returned my multiple messages.

  2.   Additionally it was Sept 25 when the cushions were ordered (the one for the second time).  Do you really think it is reasonable that we have had an unacceptable cushion since the first complaint was made in late July and now we are waiting for an additional 2.5 months for these cushions to come in?  

  3.  It was clear ****** said the pilling would only occur at most 2 times and then the fabric would no longer pill.  We have had to de-pill 5 times in a 10 month period.  So again, I ask the question, if I need to continue to depill the fabric, at what point where the fabric show deterioration as we continue to depill, and therefore, remove fabric from the sofa and ottoman.

  I truly feel this sofa and ottoman are a lemon as we should not have this much happen for pieces of furniture that we have own for only 10 months.   And I ask what more can be done as we paid over ***** for this furniture that is frankly embarrassing to have in our home due to the the multiple cushions that are completely sunken in and the constant pilling that takes hours of my time to remove each time it occurs.

  Thank you,

  ***** and *** ***

  Business Response

  Date: 12/31/2024

   Pilling, a natural occurrence that happens when loose fibers in a fabric rub against each other, forming small *****. Every fabric can pill, and once the loose fibers work their way through, the pilling should stop. This again is not considered a manufacturer defect. We are servicing the manufacturer's warranties, and will install cores once they arrive. We have asked the manufacturer to put a rush on the cores.

  Customer Answer

  Date: 01/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I appreciate your follow-up, but I am deeply concerned and frustrated with the handling of my complaint regarding defective furniture delivered by Levin Furniture. Your simple response that Levin Furniture said the order is on rush does not address the severity or prolonged nature of this issue, nor does it provide a timeline or resolution.
  To summarize my experience:
  Ongoing Issue: Since receiving the furniture, I have had to depill the fabric eight times. This is far beyond what should be expected for new furniture and speaks to a serious quality defect.
  Extended Delays: I first reported an issue with one cushion in July 2024. Despite Levin Furnitures and the manufacturers attempts to identify and resolve the problem, I have now been waiting over five months for the replacement cushion. Additionally, a second complaint for new cushions was submitted in late September 2024, and here we are in January ****** weeks laterwith no delivery or clear update on the timeline.
  Unusable Furniture: The defective cushions are so poorly made that they sink excessively, rendering them unusable and causing physical discomfort, including back pain, for anyone who sits on them.
  While I appreciate that the replacement order is labeled as rush, this classification appears meaningless without clear expectations for delivery. Are customers expected to wait indefinitely for what is defined as a rush order?
  This furniture cost over $3,000, and it is completely unacceptable for it to be defective and for the resolution process to take this long. I would like a definitive timeline for when the replacement cushions will be delivered. Without this, I remain in limbo, and it feels as though Levin Furniture is not taking this issue seriously.
  Would you find this situation acceptable if you were in my position? I urge you to take action to help bring this matter to a satisfactory resolution.
  Thank you for your attention to this matter.
  Regards,
  
  ****** ***

  Business Response

  Date: 01/07/2025

  Parts have been received today into our warehouse in ********, **. We will send the parts to the ******* store on their next shuttle truck on Jan. 10th. Once they have arrived there, we will call to schedule for our technician to install the parts.

• Initial Complaint

  Date:11/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went Levin ********* location November 21st and was given prices and I had to research dimension sizes but I had 2 couches picked out and got the prices for both they then stated you can match these prices and if you find better prices we will match them. As I went home and researched this couch set I found the prices significantly cheaper else where. I then came back 2 days later spoke with the sales associate and she was giving me the run around that you have to factor their shipping. Then she said the price match competitor had to be a within a 150 mile radius. Then I did confirm all this and showed them the near by competitor all then to be told well we match to a degree. These could be scam companies the tall bald head manager proceeded to make every excuse not to honor their price matching guarantee and I had wasted my time in the store. I was mislead and lied to and dont appreciate if they say they honor a price match. They should do so but continued to lie and do every thing not to honor it.

  Business Response

  Date: 11/29/2024

  We do price match, but we do have some stipulations. I have attached a copy of Levin's Price Match Guarantee. I went to this website to check to see if it qualifies, this company does not deliver to the zip provided by Mr. ****** We require that it must be available immediate delivery from local or online retailer. I will attach a screenshot from their website. We are unable to price match with this company.

  Customer Answer

  Date: 12/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ******* *****