Complaints

This profile includes complaints for Levin Furniture, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Levin Furniture, LLC

  301 Fitz Henry Rd Smithton, PA 15479-8715

  
• 

  Levin Furniture & Mattress

  3664 Washington Rd Mcmurray, PA 15317-2905

  
• 

  Levin Furniture & Mattress

  124 Levin Way Monroeville, PA 15146

  
• 

  Levin Mattress

  620 Butler Crossing, Suite 5 Butler, PA 16001

  
• 

  Levin Furniture & Mattress

  138 Valley Vista Dr State College, PA 16803

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mattress, electric folding base(s), and cooling mattress protector purchased 2017.
  
  Original agreement was that the mattress protector would be replaced up to three times within a 10 year window. Upon trying to claim the first replacement 11/19/2022, I was informed that Levin Furniture could/would not honor this agreement (no significant reasoning).
  
  The young lady I spoke with on the phone was more than helpful, honest, and polite. She did nothing wrong, this is a Levin corporate issue. I was informed that they would clean the article free of charge, or I could purchase a new one at appx $300, or they would honor the mattress warranty if I chose to purchase and install a 3rd party mattress protector.
  
  The issue is not of a hygiene or maintenance issue. The original protector has failed and is no longer suitable to protect the mattress and has lost its "cooling" effect.
  
  I simply ask that the original agreement is honored and I receive an equal replacement, both in quality and functionality.

  Business Response

  Date: 11/21/2022

  Spoke to Mr. ****** today, mattress pad was purchased Dec. 16, 2017 under a different owner of Levin Furniture who filed bankruptcy. When the company was repurchased by Robert L**** along with
  John V S******, we would honor the warranties of the pad just not replacements.
  Customer was not aware; we offered a one-time courtesy exchange.

• Initial Complaint

  Date:11/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/4/22 I went to the store looking to potentially purchase a mattress and did with a warranty in the form of a mattress cover. At the time of purchase, I was told I had up to three days prior to delivery to return the items. In knowing this I decided to make the purchase as the delivery date was already going to be more than a week (11/12) from when I purchased the mattress and warranty. After doing more shopping the next day (11/5/22) I found a mattress I liked more and decided to purchase it. In doing so I went back to the store and attempted to get a refund for the entire amount. Once I went in there was immediate hostility and I was told I would not be allowed to return the warranty (which was in the form of a mattress cover). In which I said you told me when I purchased this I had up to three days prior to delivery and was told thats not right. They then processed my return for the mattress but refused to refund the warranty, they also refunded me only $25 to remove an old mattress when they charged over $30. I included the receipts and the refund below. I would like to be refunded the entire cost of $1,517.61 as they only refunded me $1,198.12. A difference of $319.49.

  Business Response

  Date: 11/07/2022

  Dear **. ******,
            When purchasing
  bedding, we do not permit return of any bedding. This is stated in the Levin
  Furniture Purchase terms and conditions that you signed at the time of
  purchase. You do have 3 days to cancel an order, but it is stated on your receipt
  that a mattress pad is a non-returnable item. At the time of purchase, you took
  the mattress pad with you. I have attached a copy of the terms and conditions. Our mattress pads are not the warranty for
  your mattress, the warranties are from the manufacturer. Our mattress pad just doubles your manufacturer’s
  warranty. We have refunded everything
  less the mattress pad cost plus tax.

  Customer Answer

  Date: 11/08/2022

  ****** ******** *******
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  The response is incorrect. They told me specifically that all merchandise purchased at the time had 3 days prior to shipment to be returned. Further, their policy brochure which was attached stated the same. They did however upon review of the myriad of receipts and policies have written on the bottom of the warranty that it was "as is and no return." This is insufficient as I was told multiple times I had a period of time to return all purchased items. They deliberately included all the paperwork and receipts to cover this fact as I specifically asked, as I was still looking and made very clear at the time, if I could bring everything back. At the best this is an oversight on their part and should be refunded. At the worst this is deceptive business practices and is done to effectively steal money from customers who purchase with the intent on continuing to look for another potential product. 
  
  
  
  Regards,
  
  
  
  *** ******

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2021, I purchased a living room set with couch, love seat and recliner from Levin Furniture in Mentor, Ohio, Sales order # ***********. I also purchased the extended warranty for these items. Within a few months, the recliner on the sofa would not work due to the mechanism being bent. I contacted Levin Warranty department and a technician was sent out weeks later. Technician confirmed the mechanism was bent and stated that he would return in "a couple weeks" to fix the mechanism. Several weeks passed and I contacted Levin again. I was told the parts were on backorder and they would call me when it was in stock. Another few months passed and I checked in with Levin again. The agent stated that some of these parts came into stock and it would be repaired shortly. It is now almost a year since I filed this claim. I am unable to use this recliner. I contacted Levin again today and was told the part was still on backorder and they had no idea when they would be able to repair this.

  Business Response

  Date: 10/27/2022

  Spoke to Ms. *****, we offered to replace her sofa, but the
  replacement was on backorder until Feb of 2023. We received the reclining mechanism,
  and we now have her scheduled for Nov. 8. She is aware the fabric for repair will
  not be in until Feb 2023. Customer is happy to have repair scheduled.

• Initial Complaint

  Date:09/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 6th I purchased a 3,000 sectional from levin. I had delivered on August 24th 22, to which the driver difficulties getting it into my house. I did not unwrapped the poorly wrapped couch because the room was not ready for the item. A week later I unwrapped it to find it was damaged in several spots. I immediately called levin to which they said they start a claim and to Email photos, after a week without a response I called again, they claim they never received photos. Sent them again. Finally on 9-27 I received a call back wanting to set up a repair tech appointment. I told I don't feel it's right for a repair that I would like a replacement, only to be told policy is 48hours after delivery for replacement. Only choice is a repair. I asked for a discount on bill, again that isn't within their policy. I will never recommend nor buy from this company.

  Business Response

  Date: 09/28/2022

  Our policy for damaged merchandise must be reported with 3
  days of their delivery. Customer did not have drivers open due to remodeling
  going on in home. Merchandise was delivered on Aug. 17,2022 and damage reported
  on Sept 7, 2022. Customer was asked for photos. After review of photos it was
  determined to exchange the merchandise. Customer was called and we will schedule exchange once merchandise comes in.

  Customer Answer

  Date: 09/29/2022

  Hello

  Yes the company reached out and agree to exchange the item. However it won't be done until Oct 18th, for they are waiting on a new item. If this doesn't happen I would like to contact you regarding this matter. 
  

  Thank you 
  

  ****** ******* 

  Customer Answer

  Date: 10/27/2022

  Hello
  

  I'm sorry to it so long to get back but yes, the case can be closed because the company did replace the product. 
  

  Thank you
  

  ****** ******* 

• Initial Complaint

  Date:09/23/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my elderly mother to Levin Mattress in Mt. Pleasant, Pa on Monday, July 25, 2022. The sales lady who helped us was Misty J*****. She is a very nice girl and did a great job. We picked a mattress that came with a bonus of a $300 gas card that was to be given to me after delivery was made. The day of the purchase Misty went to her manager, Sue, to get approval to give me this gas card offer which she did. There were ads all over local tv about this promotion going on but, in the store, there was confusion of whether or not it still was. They finally conceded it was going to be honored. As late as Labor Day weekend, Sue called me to inform me that everything was a go, and I would be getting a code via email to claim the gift card. Today, 9/23/22, I called the ***** ****** *******, ###-###-####, to just see where my code was, and they informed me that LEVIN STILL HAS NOT SUBMITTED THE INFORMATION TO THEM TO PAY ME OUT THE $300 FUEL CARD!! I called back to Levin immediately and asked for Sue, but she is off. I asked the lady, Heidi, who answered the phone to HAVE THIS RECTIFIED TODAY IN STRONG TERMS. I do not feel this is proper of that business to have a promo running like this and here we are almost 2 months later with no resolution.

  Business Response

  Date: 09/28/2022

  The $300 gas card promotion is through ***** *******. Spoke
  to customer as of 9/28/2022 customer has received the redemption email and made
  his selection.

• Initial Complaint

  Date:09/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a bedroom set in March of this year at levin‘s Mentor store now the problem is we have been waiting on the dresser we were told that it will be delivered First around June and July then it change from July to August now is September then we were told it was supposed to be delivered Tuesday but it was damaged then we were told it would be re delivered Thursday come to find out that is not going to happen because that dresser was damage again and now we’re being told we will have to wait till late December this is unacceptable it will be almost a year just to get this dresser and only thing they can offer us with $100 gift certificate on our next purchase I don’t think there will be any additional purchases from this store we have been waiting to receive a call from the store manager we as of yet have not heard from the store manager we would like this resolved we are tired of waiting I’m tired of living out of boxes since we moved because I have no place to put my clothes don’t like the way it is all has been handled it’s not been good at all not please at all. They need to provide an option where we’re not sitting up here too late December they need to do better than that is not our fault that it got damaged twice why should the customer suffer because of somebody else’s incompetency. We paid over $4000 for this set paid in full. Along with the fact we have to just a work schedule for this and miss out on pay

  Business Response

  Date: 09/16/2022

  Spoke to customer today  Sept 16th, explained I could get dresser
  sooner than December. I could deliver it in the next two weeks. Customer
  declined, we are picking up the mirror that goes with it and refunding their
  money. That was at the customer’s request.

• Initial Complaint

  Date:08/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brand new matress...stains on the bottom..at least 1ft x2ft wide...gave me the run around...cant deliver until tues..I got the matress on sat. He matress pad also stained...i asked if the stuff was used...they say no...at first they offered me a clearence matress.....i paid over 3,000...why would i want someone elses junk..I'm disabled and had to sleep on the couch for 4 days along with my wife...horrible time with levin...I will never er shop there again

  Business Response

  Date: 08/02/2022

  Mr. ****** purchased a mattress and picked it up on July 30,
  2022.  Customer got home and noticed a
  stain on the bottom of the mattress. We set up an exchange of his mattress and
  the delivery was completed on Aug. 2, 2022. Per the conversation with the
  store, a credit was processed Aug 2, 2022 for the customer. 
  

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased split king adjustable base bed set. The one side has been repaired three times and is currently not working. Tried changing batteries as we have before. Unfortunately the battery has never been the issue but something mechanical.. I called levins repair service 7/20/22 they want me to repair and hope for a refund. This no good defective base is still under warranty.
  Purchased $5,399.19
  20 year non prorated reimbursement plan LSP 10 year Adjustable Bed
  I paid extra for this protection plan.
  SALES ORDER # ***********
  Account# **********

  Business Response

  Date: 07/22/2022

   Customer purchased an adjustable base reimbursement warranty
  on May 23, 2015. This warranty is for 10 years. The customer is responsible to
  pay for any parts or labor within the warranty period and submit the paid invoice
  to Levin Furniture at **************@**************.com for reimbursement. I have attached a copy of our Levin Platinum Protection
  Service Plan.