Complaints

This profile includes complaints for Levin Furniture, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Levin Furniture, LLC has 25 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Levin Furniture, LLC

  301 Fitz Henry Rd Smithton, PA 15479-8715

  
• 

  Levin Mattress

  5438 Baum Blvd Shadyside, PA 15232-1202

  
• 

  Levin Mattress

  20012 Route 19 Cranberry Twp, PA 16066-6202

  
• 

  Levin Furniture & Mattress

  5 Sellers Dr Altoona, PA 16601-9358

  
• 

  Levin Mattress

  56 Trinity Point Dr Washington, PA 15301

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/03/22 my husband and I were shopping for a bedroom set so we decided to visit Levin's located on Middleburg Heights. We were promptly approached by a sales woman named Sharon who after informing us about the set we decided on we continued to close with the sale. We spoke on the extended warranty and agreed on adding it on (this is a repair warranty) .The total sale was $ 6,992.90 minus $ 1400.00 that my husband put down cash as a deposit leaving the remainder of the balance to be at 5,592.90 . We were told it would take about 2 months to deliver which was fine since we were remodeling our upper bedroom. On October 20th 2022 the bedroom set was delivered and ever thing seemed fine .(the wood grain is a dark walnut with a couple of different hues dark and light going across ) .I was quite happy with our choice till I realized that the left top of the dresser had been altered due to it being scratched and chipped. The worst of it was that they used a furniture marker to try to hide and didn't even have the common sense to use the right color and went up and down also high gloss finish was used on flat natural surface. This was noticed when my window was open and the light hit. My husband said maybe since it was hand stained this was normal so I tried to accept this but clearly NO!! I then called and was put on a schedule for the some one to come look at it. On Jan. 19th a gentleman came with a repair box .I explained that this was not our doing and that this was refurbished via Levin's and I need this particular piece to be replaced even if I have to wait . The repairman then called the office and spoke to a woman by the name of MONICA and informed her on what was going on she the said no she can not replace it and why did it take me so long to report this. I told her the reason and also told her this dresser is not only on the repair warranty but also manufacturer warranty. Unacceptable dealings when a big purchase is involved.....

  Business Response

  Date: 01/25/2023

  Customer received delivery on Oct. 20, 2023 signing product
  received was in good condition with no damage. On Jan. 3, 2023, the customer
  called in and reported damage to her dresser. Our Levin Furniture Purchase
  Terms and Conditions states any warranty claims, including wood damage and
  missing parts, must be reported within 3 days. When the service was entered, it
  was after the 3 days, and was keyed not under their extended wood plan but
  under the manufacturer’s warranty as a courtesy. Our service technician went to
  the customer’s home and restored the piece. The manufacturer’s warranty is for repair.
  Her wood plan is still good, and no claim has been filed under that warranty.
  In five years, and if no claims have been filed, the customer will receive a
  gift certificate in the amount of the wood plan.

• Initial Complaint

  Date:01/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 19, 2021 I purchased a mattress & a profile box spring from Levin Furniture. By May 20, 2022 I was having problems with them both. So I called Levine warranty department. A gentleman came out & measured the mattress & heard the box spring noise. He said I could have the box spring replaced. But I’d have to wait to replace the mattress because at that time it was only an inch defected & it had to be an inch & a half. So I waited! The store wouldn’t give me a refund, so I had to purchase a new mattress & an adjustable frame from them. If I could I would have taken my business elsewhere. I called in Jan 2023 & spoke to someone to file a claim for the box spring. She requested a video of the noise, the law tag on box spring & an overall picture of the box spring. So I sent the information. After 5 days I never received a courtesy call. So I called them, I was informed that they wouldn’t credit the box spring. The warranty supposedly says exchanges only. I did that! What I wasn’t going to do is keep exchanging the box spring every few months! Enough! I was told then to donate it to the furniture bank. First of all it’s defected why would I put that burden on someone else. Now with the new mattress, mattress cover & adjustable frame I paid twice as much than the original purchases. At this point I feel I should be compensated by sending me a check in the amount of $189.99 plus tax! I’m tired of dealing with this nonsense!

  Business Response

  Date: 01/20/2023

  Customer purchased bedding in Dec of 2021. A service was
  scheduled in May and the findings were the mattress had no defects and the box
  spring had a squeak. We exchanged the box spring in May of 2022. In Dec of 2022
  another service was entered for her mattress. Mattress was found to have a
  defect and the customer was authorized to reselect a new mattress. Customer was
  sent reselect letter for mattress only. Customer reselected a mattress and
  adjustable base. If the customer is having an issue with her box spring, if
  found to be defective, we will replace the box spring, not return with refund. Per
  the manufacturer’s warranty, warranty is for replacement not refund.

  Customer Answer

  Date: 01/20/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
   
  
  Regards,
  
  
  
  ***** ******

  Good evening,

  I’m not in agreement with the warranty policy. I’ve now replaced the box springs & mattress with an adjustable frame of $999 & mattress $2000. It’s twice the amount of the original purchase! If not a refund in the amount $189.00 I’d like an adjustment in that amount to my statement in that amount. I don’t think it’s asking too much! They suggested that I call the Cleveland Furniture Bank to haul it away since they wouldn’t come & pick it up. The Cleveland Furniture Bank charges $50 to remove it from my residence. I don’t want think it’s necessary to pay more money for something that’s defective. I’m a senior & I don’t have the resources for the new mattress & adjustable frame but I have to make do. At least they could honor their warranty since I made an effort to replace the defective merchandise in the first place!

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  
  I am filing a complaint about Levin Furniture.
  
  It all started when I initially purchased a sectional back in August 2020. The expected delivery date had kept getting pushed back. Therefore, I returned to the store to cancel the transaction. As I walking out to make a purchase at ******* ****, the sales manager grabbed my attention to tell me he could have a couch similar built/customized and it would arrive in 3-4 months. Long and behold, the couch did not arrive until approximately 11 months later. Knowing that I was purchasing a lighter colored sofa, they tried to sell me on the Platinum Protection Plan. I specifically asked if it covered dye transfers, etc. They enthusiastically explained that it covered all stains.
  
  Fast forward to now, I recently had an incident where a guests clothing transferred dye to the couch. I submitted a claim, etc. and they are denying the claim as "not covered." The limitations section does not list that this type of stain is not covered, but they are stating that it is not. I feel that this warranty is a fraudulent upcharge and they are absolutely not willing to assist anyone with a claim. If they are refusing to replace the cushion covers or have it cleaned, then I believe I am entitled for a refund since the warranty is essentially useless.
  
  I have attached the denial form and the Protection Plan Guidelines. The Protection Plan does NOT state anything about dye transfer being covered or not, but classifies various items that are similar.

  Business Response

  Date: 01/18/2023

  We have spoken to ******* ******** the account holder, the
  warranty sold at that time, did not cover dye transfer. We have reached out to
  the manufacturer to see if the cover is still available for the customer.

  Customer Answer

  Date: 01/25/2023

  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I’m satisfied with their response now. 
  They are taking care of it. 
  
  Thanks for your help!

  
  
  Regards,
  
  
  
  ***** ********

• Initial Complaint

  Date:01/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shopping at Levin Furniture in Pleasant Hills for our recliner find one we liked I took a picture of the tag went home and measured ordered furniture on their online website 1219 of 22 picked up furniture 1/8 of 23 Furniture was in boxes took Furniture Home open boxes both recliners damage called immediately since you bought it online you have to call the online customer service called customer service online 19 of 23 they want to send somebody out to repair the broken chairs in 2 weeks I don't have any place to store these two giant boxes and recliners and I want new recliners not repaired recliners they said that they can order a new recliners but I would have to store the old ones until February I don't have room I said just give me a refund they said there's a 15% restocking fee I'm not returning them because of the wrong color I'm returning them because they're damaged and they won't do anything all I want to do is return the recliners where I picked them up to Pleasant Hills Levin Furniture and they ordered me new ones call me when they're in and I'll pick them up not asking a lot very easy thank you for your time

  Business Response

  Date: 01/11/2023

  Customer spoke to one of our team members and came to a
  resolution. Customer has already returned the chairs and will pick up the new
  chairs when they come in.

  Customer Answer

  Date: 01/11/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** *******

• Initial Complaint

  Date:01/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The week of thanksgiving 2022, I went to Levin to purchase a mattress because of the Black Friday ads. My mother said I could use her credit card, but she needed to be there to sign. The sales lady didn’t explain much looking for a mattress to my liking, I just mentioned the sales price I wanted to be around $2,000. I decided on the Tempurpedic medium mattress, it seemed to be a reputable company brand, super comfy in the store, and around my price range. As the sales lady wrote up a quote, she mentioned that if a selection exchange was needed it could be made within 30 days and would be a restocking fee. And with the Black Friday deal she had to ring up the bundle as if it was a discount off of the mattress. The “free” bundle included 2 pillows, a sheet set, and a cooling cover pad they valued at $250. She never mentioned any return policy or anything else. I received the mattress and much to my surprise, I couldn’t sleep all night and it actually hurt me and I felt like I was bruised the next day. I asked my partner if he was sleeping, he felt the same. So I couldn’t understand why this expensive mattress that I found comfy in the store, was like a rock. We went to the store and explained to manager that maybe this bed was defective. They said I should put a space heater on it, walk up and down on it, since it was on a cold truck and it was probably frozen. I did what they said and realized how stupid it was, I couldn’t even lay on it without pain, so how was I suppose to break in a bed I couldnt lay on and in December I work for the post office so it’s 12 hour nights and I live an hour away, so I especially couldn’t afford to lose the sleep at this time. So, I pleaded with them to return the mattress. They said I had to wait 30 days to reselect and I didn’t want anything from them at that point since I felt like I was misinformed from the sales lady. Very small print on there brochure they state that mattresses and bedding is not returnable. However tempurpedic does allow a return, but not for 30 days. I actually pleaded with them again to return early, since I didn’t want anything to happen to it. They allowed it, so I brought it to them the next day. I told them I didn’t open the sleeping bundle, but they said I couldn’t return it and never said it would be billed to me. I had an ordeal with this company from the whole return process and now we have a bill reflecting a restocking fee, a pick up fee, and a $270 sleeping bundle. They did take the pick up fee off , but they refuse to take the unused said “free” bundle back and also charged for it. I feel very misinformed from levin and lied to from even the managers. I’d like this said “free” bundle I never opened and can’t return off of my mothers credit card.

  Customer Answer

  Date: 01/03/2023

  
  Hello,
  

  I made this complaint under the assumption the charge on the credit card was from the bedding bundle, however further looking into it. It seems it may be a charge of $270 that the
  Credit card has you pay before the no interest benefit will apply to the purchase. So, this maybe what needs taken off the charge. No matter what, It is very confusing the way they write things up and charge the card. However there is a $500 plus balance remaining on the card when it should just be the $229 restocking fee. I’m not sure why there’s a $500 plus balance. I attached some receipts and credit statement. At this point, I feel there should just be a restocking fee charged and nothing else on
  the card, but they did not fix it.
  

  Thank you,
  ******* ****

  Business Response

  Date: 01/06/2023

   Ms. **** was called,
  and explained once the bedding bundle was returned a refund would be processed.

  Customer Answer

  Date: 01/06/2023

  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  Thank you Better Business Bureau,

  
  
  
  ******* ****

• Initial Complaint

  Date:12/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Levin Furniture/ Wolf's sold me a 5 year warranty for $79.99 for repair or replacement. The name of the company is Guardian. I filed a claim October 4, 2022 and never received a response. I followed up yesterday December 20, 2022 and was told the claim was denied because it was a manufacturer defect. Rena from Guardian told me I should've been notified, however I was not. She was disrespectful and forwarded me to another department. I have not received a response from them either. I would like our dining room set repaired or refunded the $79.99 plus tax for the warranty.

  Business Response

  Date: 01/03/2023

  Spoke to *** ****** and explained that the New Levin Furniture
  and Mattress is not affiliated with the previous Wolf Furniture stores.
  Unfortunately, any extended warranties or protection plans purchased from Wolf Furniture
  would have been part of the Art Van bankruptcy and no longer valid. We came to
  an agreement for a future purchase. 

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Tempur-Flex Elite King size mattress from Levin Furniture. The purchase was made at the Graham Road, Stow, OH location on 11/22/2016. The purchase price was $6,369.77. At the time of the sale, they had an offer of replacing the mattress cover 3 times within the 1st 10 years. I got my 1st replacement on 11/18/2018. I went back into the store yesterday (12/15/2022) to get my 2nd replacement mattress cover. I was told by the salesperson that I needed to bring the old one back in order to replace it. It’s morning (12/16/2022), I removed the old mattress cover off of my bed, washed it, and went back to the store to get the replacement. I was told that they no longer replace the cover. They said that the store changed hands and it was not being honored going forward. I called corp and was told the same thing. Robert L**** owned the business, in 2016, when I purchased my bed. He sold it to another company and subsequently repurchased the business back from that company. Their website states they have been in business since 1920. 102 years. I bought it when Robert Levin owned it and he now owns it again. I feel strongly that they should honor the commitment that their salesperson agreed to when Mr. L**** owned the business in 2016. I am very disappointed that they will not honor their commitment. Please help rectify this situation. Thanks, **** *****

  Business Response

  Date: 12/20/2022

  Spoke to Mr. *****, explained the reason we do not honor replacements,
  but we honor the warranties. We came to a resolution, one-time courtesy
  replacement.

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Flexsteel Power Reclining Loveseat & Sofa set in July 2018. Sales sold us on protecting large investment with a warranty that would protect us in case of malfunctioning parts/mechanisms up to full replacement if problems could not be repaired. Almost immediately began to notice malfunctioning with power components - occasionally at first. Over time, increased in frequency, clearly a mechanism issue with the set: loud clicks/bangs, like things were out of place, whirring noises, lopsided reclining units, reclining units that once set, would start to sink back to a non-reclining, phantom reclining - recliners would continue to recline after you released the power button, and multiple excessively slow rising recliners. As issues increased/tolerance gone, we contacted Levin with a string of complaints regarding quality issues in Aug 2021. Bear in mind Levin appeared to be out of business during that, and we had been under the impression we had no recourse. But for Flexsteel set to experience this many issues only a couple years in was unacceptable. We take great care of our possessions. Inspection tech came out & confirmed that he observed a range of issues with BOTH loveseat & sofa that were of concern & that all power units were malfunctioning. He stated our set may need full replacement due to (1) Being unsure power units were even still manufactured for the set and (2) Being unsure power units would actually address all the issues he observed. He was correct with #2, after patiently waiting SIX MONTHS, power units were finally replaced Feb 2022, only the issues never corrected. Power issues continued, until finally Dec 22 one of the recliners phantom reclined and shorted out - does not respond to power at all. Now a quality AND safety issue. Advised Levin last week that issues of a year ago not fixed by repair parts, and now fully broken, and full set needs REPLACED. Levin dismissive, insists we must repair same set AGAIN & avoiding honoring replacement.

  Business Response

  Date: 12/15/2022

  Customer purchased July of 2018 and received their merchandise
  in Aug of 2018. The customer purchased a Protection Service Plan for structural
  or component failure due to normal residential use. The customer has reported
  having an issue with both the loveseat and sofa, a service call has been
  scheduled for Dec. 17, 2022. The technician will inspect and determine if merchandise
  can be repaired. If determined, that the furniture item cannot be serviced or
  repaired, we may opt to replace the affect area, part, or component. If the
  affected area cannot be replaced, you may be given the option to reselect a new
  replacement piece equal in value up to the original purchase price of that item
  only. Which is all stated in the Levin Platinum Protection Service Plan under
  the Levin Service Coverage. Once the inspection is complete, we will notify the
  customer of the determination of the claim. I have attach a copy of the service
  plan.

• Initial Complaint

  Date:11/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the years we have made multiple purchases through Levin. The first couch we bought wore down after 1-2 years. The second within 4. These items are heavily used so we did not pursue however in early 2019 when in need of a mattress, we wanted to make sure we reviewed all aspects of the warranty to ensure if a similar problem arose we wouldn't have an issue. We came back over multiple days over the course of a month and spoke to multiple sales people including the Store Manager who provided us with a pretty significant discount due to the number of times we had come in and their desire to close the deal. We were assured of the ease of the warranty process. During delivery a portion of the mattress tag that read "do not remove under penalty of law except by consumer" ripped. We were assured by delivery this was not a problem. We called the store and checked and were told that is fine and we are able to remove without issue. Due to the authority in which we were told, we did not require/request any proof of this and simply removed the tag. We paid approximately 1200$ or more for this mattress. Over the past year we have noticed the mattress begin to sag and lose its form. We purchased a new frame to see if that resolved the issue. Over the past 2-3 months it has gotten progressively worse. Today we attempted to call Levin to utilize the warranty having exhausted all attempts to rectify the issue on our end. As it has been less than the 5 years we were advised of coverage, we did not anticipate problems. We were advised that while the dip described did qualify for the warranty, the removal of the tag nullified the warranty. This seems like a very unfair and questionable business practice. I am extremely disappointed to have been a lifelong customer of Levin as well as card holder. For this item to lose its structural integrity considering it was marketed as a "high quality luxury", is upsetting to say the least, especially with how many we recommended it too.

  Business Response

  Date: 11/23/2022

  Spoke to the customer today and explained that under the
  manufacturers policy for warranty on all mattresses, the law label is required
  to show proof of when the mattress was built and who it was sold to. However,
  we will do a onetime courtesy and honor the warranty.

  Customer Answer

  Date: 11/28/2022

  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  While steps are being taken to start a resolution, it is not yet resolved. I will close upon resolution. As Levin was not willing to work with us prior to the BBB involvement, I am hesitant to withdraw your support at this time

  Regards,
  
  
  
  **** ******

• Initial Complaint

  Date:11/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* ** *** ***** **
  Consumer states her son purchased a chair for her about a month and a half ago with a year warranty for $950.00. She states the material is not very strong. The business came out to repair the chair while she was in the hospital and when she got back home she states the chair looked used. The consumer advised the business that she wanted to return the chair and they told her there was nothing they could do for her.

  Business Response

  Date: 11/23/2022

  This lift chair was purchased on Oct. 3 and delivered on
  Oct. 21. On Oct 25 a service was entered for an issue with the fabric. Our
  technician went and fixed a seam separation on the left-side facing arm. Due to
  the stretchy nature of the material the seam will not look good. We ordered a
  new left-side facing inside back and outside arm. Once those parts come in, we
  will restore the chair. Our return policy is 3 days from delivery. The manufacturer’s
  warranty is for repair.

  Customer Answer

  Date: 12/12/2022

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  Regards,
  
  
  
  ****** *****

  Customer Answer

  Date: 02/10/2023

  We received this chair and my mother did not like it as it was not sturdy to push herself up from the seated position. When she tried to get up from the seated position the arms went outward and there were gaps between the seat and arms. This happened in the first few days and the threads were coming apart as well. I called customer service they said they would send out a service representative and this was in the first week. First he sewed the threads on the arm together but it was a sloppy job for a brand new chair. He did this within the first week.  That didn't work so he ordered new arms for the chair. 6 weeks later they came in. Within the first week he installed the new arms. There were still gaps in between the arm and chair cushion. The material is very thin. My mother is 90 years old.  We paid around $1000 for this chair, I also paid for an extended warranty for a period of 5 years. My mom lives in an assisted living facility. This was supposed to be her one and only chair that she is using. We called customer service many times to resolve this problem. Nothing came about. So I am leaving this in your hands to help resolve this situation.  Thank you. 
  
  ****** ***** 
  

  
  

  Business Response

  Date: 02/13/2023

  Dear *** *******

   

  We were out to inspect the consumers chair again on 1/30/2023. The technician reported their are no manufacturer defects, all is up to manufacturer specs, and is not malfunctioning in any way. The consumer has a 1 year warranty for repairs of manufacturer defects. Should an issues arrive in the future, we would be happy to offer repairs. 

  We can not take the chair back.

  Regards

  Laura