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Business Profile

Model Maker

Military Model Depot

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Model Maker.

Complaints

Customer Complaints Summary

  • 29 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company on 11/29/23. I received a confirmation email and my credit card was charged. After a week and not hearing anything further from the company regarding the shipment of my order I sent them an email. I didn't receive a response, so I sent a second email. When that went without a reply, I called and reached someone who said they hadn't seen my emails but assured me the order would go out this week. It hasn't. It appears that many people have experienced the same low level of service. I've now sent yet another email canceling the order and requested a full refund. I also intend to contact my credit card company and report possible fraud.

    Customer Answer

    Date: 12/11/2023

    Just to clear, the resolution Im seeking is a cancellation of my order and a full refund. Given the multiple complaints against this company on your website, I have also contacted my credit card company and have filed a complaint with them.

    Customer Answer

    Date: 01/07/2024

    I filed a fraud claim with my bank and sent an email to the company canceling my order. I received a confirmation that the order was cancelled but I didn't receive a refund. My bank has now refunded my money. 

  • Initial Complaint

    Date:11/29/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order with Model Airplane Depot on 11/3/2003 for ******** ******* stencil set. Amount was $42.95. Have attempted to contact them via phone and email to no avail. Have contacted them again to cancel order.

  • Initial Complaint

    Date:11/29/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was placed on 2 separate pp credit cards. At that time I believe the site said thank you for your order. And that was it. Never received a order confirmation with any kind of billing or shipping info, or anything showing what was ordered. I waited 4 days and contacted the company. They replied that they are not in until Monday and would look at the order then. That is the last I have ever heard from them. Sent 3 more emails with not reply. Have notified card company to charge back both orders. Have also sent last email informing vendor I will seek criminal charges of fraud and violation of interstate commerce. And forwarding to attorney General.

  • Initial Complaint

    Date:11/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an internet order totaling $45.50 on 10/23/22. When no order confirmation was received I requested a refund in writing on 11/03/22. This correspondence was ignored I requested a refund in writing again on 11/15/22. A year later my order is still open and numerous requests for a refund have been ignored.

  • Initial Complaint

    Date:11/02/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a kit sold on line by this retailer. The item has not arrived nor have I received any response to my recent inquires.

  • Initial Complaint

    Date:09/11/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered plastic model kit in August have not received item. Company does not respond to inquiries. Want my money back

    Business Response

    Date: 10/13/2023

    September 14

    You ("Military Model Depot" <*****************************************************>) sent a follow-up email to ******************* (**************************).
    12:55 PM

    You sent an order cancelled email to ******************* (**************************).
    12:52 PM
    Resend email

    You canceled this order.
    12:52 PM

    This order was archived.
    12:52 PM

    You restocked 1 item at 1 location.
    12:52 PM

    You refunded $76.75 USD using a **** ending in ****.
    12:52 PM

    You ("Military Model Depot" <*****************************************************>) sent a follow-up email to ******************* (**************************).
    12:50 PM

  • Initial Complaint

    Date:08/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    • On July 29, 2023, I placed an order on the Model airplane Depot web site for an item priced at $99.99, with a shipping cost of $9.95. • Total paid: $109.94. • I received a confirmation Email on the same day, with the order No.: ********. • On August 2, using the Contact page of the web site, I asked about shipping. • On August 3, I received the following answer: “Your order is scheduled to ship out next week. You will receive an email with the tracking number when your shipment leaves our warehouse. Thank you again for your order and have a wonderful rest of your day. • Model Air Plane” • On August 21st, I again sent a message using the web site Contact page, asking about shipping. • I never received any answer, and I have not received the item.

  • Initial Complaint

    Date:07/24/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date I placed order March 30 order#MAD *****. Paint sets 56.74  ******** card transaction DE ********** PA never received I send 4 emails over the last 3 mouths no response I called his phone he did answer the one time and I asked about the order AND HE SAID he im going to send but that was 3 weeks a go . I have called him 5 times and NO ANSWER now have left messages nothing back just want refund of 56.74 

  • Initial Complaint

    Date:04/29/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    How have these people not been charged with something by now? Ordered 9 models from them back in 2021 and they delivered 2, tried repeatedly to get the others and kept getting the run around and excuses such as currently doing an inventory and everything is being moved to a new warehouse and I gave them the benefit of the doubt, until it was too late to do a charge back and they completely stopped responding to me. $220 worth of product never received and my money stolen. AVOID.

  • Initial Complaint

    Date:02/22/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order MMD-**** ************ cancelled a portion of my order with no explanation but charged me for the higher shipping cost associated with the full order. Email requesting a full cancellation were ignored and they shipped the order with the extremely inflated shipping charges. They basically stole money from me and do not stand behind the promises they post on their web site.

Military Model Depot is NOT a BBB Accredited Business.

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