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Business Profile

Pool Contractors

Anthony & Sylvan Pools

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Anthony & Sylvan Pools's headquarters and its corporate-owned locations. To view all corporate locations, see

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Anthony & Sylvan Pools has 22 locations, listed below.

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    Customer Review Ratings

    4.23

    Average of 241 Customer Reviews

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    Review Details

    • Jay S

      Date: 07/12/2022

      Anthony & Sylvan Pools in Las Vegas is the worst company to deal with. They expect a 5 star rating. The rating system does not go low enough to give them a rating.
      Anthony & Sylvan Pools does NOT build Pools, they take your money and hire subcontractors to do each job and the oversight is minimal at best.
      The plaster was done so bad it has to be done again in fall when it is much cooler.
      The Plaster was done at 106°.   Plaster should never be done in this heat!
      There are numerous small and large cracks all over the entire plastered area and new ones appear every day, in some areas the plaster even comes completely off. There were so many issues with the construction of our Pool, most of which were unnecessary and completely avoidable if someone, anyone, from Anthony & Sylvan Pools supervised the job. Anthony & Sylvan Pools, their employees, agents or representatives are not onsite for your city inspection. This is not the homeowners responsibility to walk a city inspector through a pool inspection. This is what you pay Anthony & Sylvan Pools for.
      Anthony and Sylvan offers a barrage of excuses, ranging from wind, rain, heat, dust, supply shortages, labor shortages along with too many customers, as a result, your project is pushed aside for weeks and months as they give you the run around. The sub-contractors are unsupervised and Anthony & Sylvans’ Pool Project Manager Alex does basically nothing!
      Communication is horrible and essentially nonexistent. Unanswered emails, voicemails full and un-responded to texts.
      Anthony & Sylvan Pool Project Manager, Alex, rarely, if ever, verifies work is done correctly. When the project manager does show up, he “sneaks” into the yard snaps a couple pictures and goes on his way and sends a “CYA” email. Never a knock on the door to give you updates on schedules, progress or if you have any concerns. The only time you get a response is when you become so enraged and unhinged that you can’t see straight.

    Anthony & Sylvan Pools is BBB Accredited.

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