Reviews

This profile includes reviews for Anthony & Sylvan Pools's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Anthony & Sylvan Pools has 22 locations, listed below.

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  Anthony & Sylvan Pools

  963 Mearns Rd Warminster, PA 18974

  
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  Anthony & Sylvan Pools

  147 Gulf Fwy S League City, TX 77573-3521

  
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  Anthony & Sylvan Pools

  44031 Ashburn Shopping Plz Ste 127 Ashburn, VA 20147-7918

  
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  Anthony & Sylvan Pools

  8 Wright St Westport, CT 06880-3100

  
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  Anthony & Sylvan Pools

  2171 Kingston Ct SE Ste H Marietta, GA 30067-8927

  

Review Details

• Review fromStephen C

  Date: 01/13/2023

  5 stars
  *************************** is the most responsive, professional, subject matter expert, client service manager I have ever had the pleasure to deal with. ****** sense of urgency is almost immediate by way of text or email He always listens to issues, provides feedback and answers and proactively schedules on site visits if appropriate. I recently had an issue and ***** was at my home fixing the equipment issues within 24 hours. ***** possesses the skills and attributes that every client facing individual should have, he is the Anthony&Sylvan posts boy for service!!

• Review fromCarole S.

  Date: 01/12/2023

  5 stars
  My husband and I had a pool installed by ************************************************ We are so pleased with the beautiful design and the work they all did. They have made the process quick and easy for us. ***************************, our pool school instructor was fantastic! He taught us how to operate the pool, run the filters, and add chemicals and much more! He was so knowledgeable and thorough! He was very patient with us and would go back over anything we needed repeating. He was always available to us and will continue to be. He always did what he said he would do. We are excited to get the landscaping completed so we can enjoy the beautiful pool!!

• Review fromJennifer P

  Date: 01/12/2023

  5 stars
  Great pool company! Responsive and professional! Assisted us in building a backyard oasis in 2019/20! Any pool issues that we have encountered since then, have been addressed promptly! We recently had ********************************* out to fix an issue. He was professional, knowledgeable and had everything in working order before he left! Thank you!

• Review fromTom M

  Date: 01/12/2023

  5 stars
  ***** did an excellent job of communicating and following up quickly and address our warranty issue. Great work.

• Review fromDouglas S

  Date: 01/12/2023

  5 stars
  *********************************************** has installed 2 of my pools. My latest pool was completed in August 2022 and they did a fantastic job. ************************* performed my opening service and was extremely knowledgeable and professional in all the startup services. ************

• Review fromBrett F

  Date: 12/07/2022

  1 star
  We began our pool installation 21 weeks ago, the sales person said "usually about 9-10 weeks but we tell customers 14 weeks incase delays happen". Well 21 weeks later it is still not complete, they cannot get the plumbing permit cleared so we can hook up our gas meter, and I have a punch list on stuff they messed up that still hasn't been done. After we made the last payment the project manager will not respond back to me and the scheduling lady cant get anything done. So I guess the next step is to leave bad reviews everywhere I can to maybe get noticed again.
  
  I warn anyone getting a pool, this company is not worth it, find someone else before you make a big mistake like I did. Their pitch on a lifetime warranty and being around for 70 years means nothing if they do not honor it and cannot even get the pool finished in the first place.

• Review fromda l

  Date: 10/29/2022

  1 star
  Had pool plastered this September using Anthony Sylvan Doylestown. Site was never seen by A&S employee, only subcontractors. Immediately issues were visible including stains, discolorations, cracks in plaster, lights sticking away from the pool wall- not being flushed against the wall. The company didn’t seem to be bothered, as we were told unless there are major cracks, not to worry…
  Since they get paid prior to all work being started, they do not care about customer service, satisfaction, or just purely making the pool hazard free, and just doing the right thing fixing their mistake.
  If something wrong is found, expect no calls, no response to emails.
  Would not recommend ever!

• Review fromJerry E

  Date: 09/21/2022

  1 star
  We had and Anthony & Sylvan pool installed in 2021 and the experience was PAINFUL. First of all the project manager was very disorganized and failed at managing the project timeline (the pool was finished several months late). More importantly however the construction team installed the wrong heater last season which we didn't realize until this year (we were instructed not to use the heater last year). Several technicians came out that had zero idea about pool heaters and mis-diagnosed the problem (one guy was using a wire shirt hanger to bang around in hopes of fixing the heater). Further, we had to follow up multiple times to get someone to come out and look at the heater. Finally a friend noticed the heater was for natural gas and we're on propane. Anthony & Sylvan has admitted they need to change out parts on the heater or install a different one but they won't commit to a timeline. Now we are about to close the pool for a 2nd season and we still don't have a heater. Even if they make changes to the heater after the closing, we won't know if it works until next year. Very frustrating!!

• Review fromLina Z

  Date: 08/22/2022

  1 star
  Pool was renovated and contract negotiated in 2019. Pool was partially completed in 2020. I have been contacting them to finish the caulking which was part of the contract, but never performed. Two years later and I have yet to get a response from the person doing the scheduling.
  Suffice it to say, the job was done and redone at EXTRA COST and in a SLOPPY workmanship fashion, leaving the plumbing in worse shape than when I started.
  BE WARNED. COMPANY may have been the BEST MANY YEARS AGO ! now the right hand doesn't seem to have a clue what the left hand is doing !!!! WHAT A SHAME !!! and NO ONE SEEMS to CARE !
  THEY DO NOT DESERVE A STAR RATING BECAUSE THIS IS PURE NEGLECT AND DECEPTION. BUT MY RATING WOULD BE A MINUS 4 STARS

• Review fromPatricia B

  Date: 08/03/2022

  1 star
  I wish I would have seen this review before I signed the contract, this customer is telling the absolute truth. The communication is terrible, wait for days and have to make other calls to get an answer. No two people give you the same answer. Read the contract before signing from cover to cover and get a lawyer to confirm. I didn't and boy do I regret it now. Will not even come to look at my issue with the pool until I sign the last $1200.00 over to then even although they have received over $22,000.00 from me and no guarantee either. Not like the original company at all, use sub-contractors who know very little about some pools. Can't communicate with workers because they speak a different language, and I don't. Worst experience ever and will not recommend them if my life depended on it. Just hope that the finished work will not look really bad since I want to sell the house next year (if they ever get it finished) The usual excuses, covid, no supplies, no workers, too many projects etc....well why do you keep adding renovations if you can't keep up? Going to post everywhere I can on social media to make sure they can't do this to anyone else.