Complaints

This profile includes complaints for Northwest Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Northwest Bank

  100 Liberty St PO Box 128 Warren, PA 16365-2411

• 

  Northwest Bank

  2863 W 26th St Erie, PA 16506-3047

• 

  Northwest Bank

  80 W Columbus Ave Corry, PA 16407-1136

• 

  Northwest Bank

  665 Indiana St Indiana, PA 15701

• 

  Northwest Bank

  101 W Spring St Titusville, PA 16354-1703

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 21st, 2024 Northwest charged me $300.00 dollars for a settlement of $600.00 dollars I thought was received from Senior Life Insurance Company. I was not aware that the decision was reversed and the bank had credited me an additional $300.00 so once the decision was overturned and I wasn't notified by the bank my checking account was minus $300.00 in which I owe. I went to the bank on February 22nd,2024 and was told they will take the money once my Social Security check is deposited and not the whole situation. Wouldn't let me close my checking account and told me a another bank would not open a new account until the balance is paid. I won't be able to pay my bills.

  Business Response

  Date: 03/07/2024

  Northwest is in receipt of your letter dated February 26, 2024, regarding the above referenced complaint. Northwest investigated this complaint and attempted to contact ********* ***** on February 27, 2024, and again on March 1, 2024, to address their concerns. As of the date of this letter Ms. ***** has yet to return our call.

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a loan through Northwest Bank and have been paying on it since 2019, in that time I have never missed a payment. In October i realized i was out of loan payment slips to send in my payment. When logging into their mobile app to find contact info I was informed that I could now link an external account to make loan payments directly through the app, with the payment transferring directly from my checking account. I submitted all account info and waited on the trial deposits required for account verification. After three days the deposits were made and I
  logged into app to verify and make payment. I initiated a transfer of $600 from my checking account to the loan, after i completed it I got a confirmation screen saying the transfer had been initiated.
  
  Early November I receive a notification from a credit monitoring service saying Northwest had reported that I was over 30 days late on my account. I immediately called and explained that I had made the payment through their app. They told me they had never received it so at that time I made that payment and the next payment due at the same time. I asked them if they could remove the 30 day late mark on my credit since their app had told me it had been initiated, they told me if I did not have a screenshot to prove it then I was out of luck.
  When I asked why I wasn't emailed regarding my account like every other bank I use does they informed me that a letter had been sent and claimed that voicemails had been left. (i never received an voicemails or a letter in the mail).
  
  In later calls it was realized that they had an address on file that I haven't lived in for years, but even though it was a security question to access my account I was never informed that I was giving the incorrect address over the years when calling in to service my account. Had they informed me, it would have been changed and I would have been notified long before the 30 day delinquency and wouldnt be filing this complaint

  Business Response

  Date: 01/10/2024

  Northwest Bank (Northwest) is in receipt of your letter dated January 3, 2024, regarding the above referenced complaint. Northwest previously investigated this complaint and spoke to Mr. ************ on December 20, 2023.  Furthermore, a complaint was filed with the Consumer Financial Protection Bureau on January 2, 2024, and we will respond in writing to Mr. ************ on or before January 18, 2024. 

• Initial Complaint

  Date:12/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My card was restricted. They mixed my card. I can't sign into my mobile account.

  Business Response

  Date: 12/28/2023

  Northwest Bank (Northwest) is in receipt of your letter dated December 22, 2023, regarding the above referenced complaint. Northwest investigated this complaint and spoke to Ms. ******* on December 27, 2023, to address their concerns.
  
  At this time Northwest considers this matter closed.
  
  

• Initial Complaint

  Date:12/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged with an high amounts of overdraft fees. Went to bank and they were rude and said there was nothing they could do.

  Business Response

  Date: 12/26/2023

  Northwest
  Bank (Northwest) is in receipt of your letter dated December 17, 2023, regarding
  the above referenced complaint. Northwest investigated this complaint and sent
  a written response to Mr. ***** via email on December 26, 2023, to address
  their concerns.
  
  At
  this time Northwest considers this matter closed.

  Customer Answer

  Date: 01/01/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  *** ****** ** ** ******** **** ****** ** * ****** ** ***** **** ** **** **** **** ** *** ********
  
  
  
  Regards,
  
  
  
  **** *****

• Initial Complaint

  Date:12/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/14/2023, Northwest Bank withdrew a Right of Offset out of a joint account claiming they can without notification. I received no notifications regarding this as I was not the defaulting account holder. I called them to ask what the Offset was regarding, and they told me it was for a closed overdrawn account, that was not mine. They claimed to have notified the other party; however, DID NOT notify both parties, individually. This Offset has now set a chain reaction of the joint account causing overdraws on Autopay bills. Northwest Bank acted irresponsibly and unethically by not notifying both parties individually, which resulted in fraudulent charges on the account by the bank. I informed the customer service representative about this and he spoke with a supervisor. The supervisor said they can withdraw amounts on accounts the party is attached. This issue may have been better resolved had they reached out to BOTH parties. Sending a letter with both party names is not effective and cannot be considered effective communication. Jeremy - supervisor, refused to work with me on this issue.

  Business Response

  Date: 12/26/2023

  Northwest
  is in receipt of your letter dated December 25, 2023, regarding the above
  referenced complaint. Northwest investigated this complaint and contacted ****** ** **** on December 26, 2023, to address his concerns. As of the date of this
  letter, Northwest Bank considers this matter closed.

• Initial Complaint

  Date:12/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged thousands of dollars in overdraft fees by this bank, even when I had thousands in savings that should have been transferred over to checking. I won a lawsuit about two years ago and the money was put into northwest savings bank. I had went thru a completely traumatic experience during this time and was very depressed and got addicted to online gambling. During this time I had $150,000 in northwest account. I was locked out of the account for awhile but knew I had money, yes I know this sounds insane bc who would be so dumb right?! Well it can happen to literally any body. Hence I’m very embarrassed about this so this is why I haven’t actually went into my local bank to discuss, but did email about this. This bank has charged me in just 6 months time $5,000 in overdraft fees, and I literally had the money to cover the transactions sitting in my savings account… i hate to see how much they charged over the 16 months or so in question, but almost all of these transactions there was money sitting in my savings that would of covered it. I feel like someone should of noticed this, I believe when I set up this checking that the money from savings would be transferred over to checking if there was not enough to cover it. I just am very upset over this, it really seems like unfair practice taking advantage of someone bc they know they can. I know I should of been smarter about this situation but sometimes we have reasons…. But I do feel the bank took advantage of me and could of done better. There was multiple $37 overdrafts, about 15 a day sometimes… that’s a tremendous amount for one day. I feel this is almost criminal, taking advantage of their customers vulnerability to line their pockets. I want something done with these banks taking advantage of their customers, there is no way even 5 overdrafts should be allowed in one day let alone 10-15. Shame on them.

  Business Response

  Date: 12/12/2023

  Northwest
  is in receipt of your letter dated December 10, 2023, regarding the above
  referenced complaint. Northwest investigated this complaint and mailed Ms.
  ****** a letter on December 12, 2023, to address their concerns. 

  Customer Answer

  Date: 12/13/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I believe as a business that is supposed to be for the small towns etc, they should be trying to help, not hurt people. I feel like some of these overdrafts should be refunded, I do not want to change banks, however I will be doing so if the bank can not at least refund me some of these fees. I understand they are in business but I also feel like banks should not be able to do this either, especially when maybe technically the savings I had transferred money to (I was unaware) had money in it, and I did believe that they were tied together and if there was not enough in checking it would transfer. If this business was out for the customer, I wish I had been notified that these two accounts could have been linked to protect myself. Yes I understand I should have been more careful, but I also feel the bank could be a little more considerate and understanding. I’m asking for some of these to be refunded to my account, or I will be looking into another bank that does not have so many fees and is easier to work with. Thank you for your time. 
  
  *** ****** ** ** ******** **** ****** ** * ****** ** ***** **** ** **** **** **** ** *** ********
  
  
  
  Regards,
  
  
  
  ******** ******

• Initial Complaint

  Date:12/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Northwest Savings Bank never informed me that they changed the minimum deposit required for savings accounts. They changed the minimum deposit from $100 to $300.
  I was subsequently charged a service fee of $5 four times.
  I am requesting they refund me $20 because they never informed me of this change.
  They could have emailed me, called me or texted me of this change but they never did.
  I have been a loyal customer for more than 20 years.

  Business Response

  Date: 12/11/2023

  Northwest investigated this complaint and attempted to contact *********** ***** to address his concern on December 8, 2023. A detailed voicemail message was left asking ***** to call Ron at ************ if he wanted to discuss the situation.
  
  ***** returned Ron’s call and he left a voicemail requesting a callback. Ron called ***** a second time on December 11, 2023, and left another detailed message asking ***** to call if he wanted to discuss his concern. 
  
  As of the date of this letter, Northwest considers this matter closed
  
  

  Customer Answer

  Date: 12/12/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  Northwest Savings Bank never notified me of the balance requirement change for their savings account.

  They had four different ways to communicate that information to me. And they did not send me any communications to this regard.

  Therefore I never should have been charged any service fees.

   
  
  Christopher Koons

  Business Response

  Date: 12/21/2023

  Northwest investigated this complaint and spoke with ***********
  ***** on December 11, 2023, to address his concern. ***** requested proof that
  an email was sent advising of the changes to his account. A letter was sent to ***** with enclosures that confirm an
  email was sent on June 30, 2023, making him aware of the changes to his account
  that would become effective on August 1, 2023. Also enclosed were disclosures
  confirming Northwest’s right to amend the terms of the account. As of the date of this letter, Northwest considers this
  matter closed.

  Customer Answer

  Date: 12/21/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  I know for a fact I never received any communication from the bank about the minimum balance requirement change. Therefore I should be refunded immediately the $20 the bank owes me.

  I still find it hard to believe that after having been a customer of yours for over 20 years that you will not refund me the $20 you charged me.
  I know you have spent way more than $20 in the wages you had to give to your employees in dealing with this situation that you created. Just think of the amount of time one or more of your employees had to spend to look up all the paperwork and send that paperwork in this email alone.
  If you had just refunded the $20 I would have been a very happy customer and the bank's bottom line would have been better off.
  But you did not and I have nothing good to say about your bank whatsoever
  I have told everyone I know what money misers you are trying to bleed your loyal customers dry.
  I find great satisfaction in knowing you have spent and will continue to spend in dealing with this now and in the future.
  I do not plan on stopping trying to get that $20 back.
  I will find a way to do it.
  So continue to pay your employees to deal with this situation and spend way more than the $20 it would have cost you to simply refund my money.

  I DO NOT CONSIDER THIS MATTER CLOSED

  *********** *****

  
  

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my distress regarding the sharing of my nonpublic information with credit bureaus and the subsequent inaccurate information on my credit report. This has caused significant financial and emotional turmoil.
  
  Under 15 USC 1681 Section 602, I have the right to privacy regarding my information. Moreover, 15 USC 1681 Section 604 A Section 2 explicitly states that a consumer reporting agency cannot furnish an account without my written instructions.
  
  The inaccuracies on my credit report violate my rights and have impacted my financial standing. I urge you to rectify this situation promptly. Additionally, under 15 USC 1666 B, a creditor may not treat any payment on a credit card account as late for any purpose, including my account number **********.
  
  I request immediate action to correct the inaccurate information on my credit report and cease sharing my nonpublic information without my explicit consent. Your cooperation in resolving this matter promptly is greatly appreciated.

  Business Response

  Date: 12/04/2023

  Northwest is in receipt of your letter dated November 29, 2023, regarding the above referenced complaint. Northwest investigated this complaint and responded in writing to Mr. ******** on December 4, 2023, to address their concerns. As of the date of this letter, Northwest Bank considers this matter resolved

• Initial Complaint

  Date:11/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Northwest bank's ATMS have been down for months at ALL locations. When we signed our contracts for our checking accounts we were signing for access to surcharge free Northwest ATMs and teller availability. This has no longer been the case and their reasoning is due to "a third party maintenance entity". We did not sign a contract with the the third party. We signed a contract with Northwest. Northwest is not fulfilling their obligation to allow their customers to have access to surcharge-free ATMS or to tellers. Customers should be pro-rated or given some kind of compensation for having to go to other ATMS and pay surcharges, having to drive to branches because standalone ATMS are not working. This is the 21st century and it has been over three months since there has been a break in the aforementioned services.

  Business Response

  Date: 11/21/2023

  Northwest
  is in receipt of your letter dated November 20, 2023 regarding the above
  referenced complaint. Northwest investigated this complaint and contacted Mr.
  *********** on November 21, 2023, to address their concerns. As of the date of
  this letter, Northwest Bank considers this matter resolved

• Initial Complaint

  Date:10/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a business account under A+ Technology Solutions but never had an online account set up I always review my paper statements.
  
  I went into the bank to set up an online account last year, it was a disaster, I could not log in from multiple browsers at home, phones, and I am an IT engineer.
  
  Now they are charging 5.00 for paper statements, since they provided no help creating an account I cannot turn paper statements off, and they began stealing 5.00 from me this month for the paper statement.
  
  I cannot access my account online and cannot disable paper because I need it to keep track because I was scammed on ebay before so I need to look at it so I am being put into a situation where I have no choice but to close the account and I want the 5.00 they stole from me putting me into a situation where I have no control over them taking 5.00 a month from my account.
  
  I have not generated any business in a while as a one person operation and it seems after several emails being ignored, they do not deserve or value me, so I want my 5.00 back and I will come to the bank to withdrawl my 3,400 dollars this week.
  
  You cannot perform a simple task of setting up an online account, where with other banks it requires no in person visit and is seamless, you now begin to not provide a service but then deduct money my account because I cannot disable paper statements and still monitor my account.
  
  I cannot afford it. So I want an online business account set up and the login info sent to me without a visit again to the bank or I will close the account.

  Business Response

  Date: 10/16/2023

  Northwest investigated this
  complaint and attempted to contact ***** *** to address his concerns on October
  13, 2023, and October 16, 2023. A detailed voicemail message was left both
  times asking ***** to call Ron at ************ if he wanted to discuss his
  concerns. As of the date of this letter, Northwest considers this matter closed.