Reviews
This profile includes reviews for Guardian Protection's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 104 Customer Reviews
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Review fromKathy J
Date: 06/11/2024
5 starsKathy J
Date: 06/11/2024
Excellent, professional installation process. Agent doing work deserves five star rating.
Guardian Protection
Date: 06/12/2024
Hi *****,Thank you for taking the time to connect with us. I see that you have been a loyal Guardian customer since ************************************************************************** us -- we take your safety seriously. I think you are going to love the new conveniences and features of your newly upgraded Guardian smart home security system! So happy to hear that our professional technician has earned a five-star rating in your opinion. Our techs strive to provide an expert installation that doesn't end until the customer is provided with education and a full walk-through on how to get the most from the system. I'll be sure and share your comments with our tech's supervisor. They are greatly appreciated. Thanks again, *****, for choosing Guardian Protection. Life is better when it's safe!********************Customer Satisfaction AdvocateReview fromSean L
Date: 06/04/2024
5 starsSean L
Date: 06/04/2024
Been using Guardian for over 4 years. Never had any issues. Every time the alarm or fire alarm went off they checked in to make sure everything was ok. Great customer service. Would recommend.Guardian Protection
Date: 06/05/2024
Hi ****,Thank you for placing your trust in us -- we are honored to be your security provider! We will continue to work hard to provide you with outstanding protection and trust that Guardian's monitoring center never sleeps so that that you can have true peace of mind. I will be sure and pass along your comments to our supervisors. Our team will be appreciative reading them. Have a great day and thanks for choosing Guardian Protection. Life is better when it's safe.********************Customer Satisfaction AdvocateReview fromArrie B
Date: 05/31/2024
1 starArrie B
Date: 05/31/2024
They bought out a vintage Security where I was a 6 year long-time Customer. They raised their prices and when I cancelled service, they removed access to cameras/equipment that I paid over $2,500 for plus the monthly service over the years. Customers lose access to use of the expensive equipment they claim you own but can no longer use so you really dont own anything. This could turn into a lawsuit.The doorbell camera I have is still connected and still recording but guardian is the only viewer to it. Tell me I own my equipment and privacy.I do no recommend them at all. Get an independent camera system.The monthly service fees are for monitoring, now they hijack your equipment if you cancel services. Buyer beware!Guardian Protection
Date: 06/03/2024
Dear *****,I am sorry for the frustration. Like Vintage Security, Guardian Protection is dedicated to your satisfaction. The price of your monthly subscription was not increased when Vintage became part of Guardian Protection. Your monthly subscription fee remained the same, however, Guardian found it necessary to collect sales tax on the monthly subscription fee.I have located your account and see that you spoke with our customer care specialist on May 17 to cancel your subscription stating that you were not using the system. Given that you had fulfilled your agreement term, our specialist honored your request and cancelled the services to which you subscribed. You contacted us again on May 31 to express dissatisfaction that you could no longer use the video doorbell that had been installed with your system. Per your original agreement with Vintage Security (now Guardian Protection), the Equipment is yours to do with as you wish, however when you canceled your subscription, the monitoring services and remote access and control services ended. You are able to continue using the security system within your home and the siren will sound if an alarm is triggered but a signal will not be received by the monitoring center allowing them to respond. The services that power the remote access and control of any devices require a subscription through an authorized Alarm.com dealer such as Vintage or Guardian. If you would like to restore the functionality of security services related to your system, a new agreement will be required. We would be glad to assist you with that. Please contact our customer care team at ************* ***************).Sincerely,********************Customer Satisfaction AdvocateReview fromDiane P
Date: 05/21/2024
5 starsDiane P
Date: 05/21/2024
From helping us determine what we needed for our home to the seamless installation, we had an excellent experience! The Guardian technicians were professional, courteous, knowledgeable, and friendly. Thank you, Guardian!Guardian Protection
Date: 05/26/2024
Hi *****,Thank you for taking the time to connect with us! Happy to hear that our professional sales and installation teams provided an outstanding experience in securing your home and family. Life is better when its safe! I will be sure and share your comments with our supervisors. They are greatly appreciated.Sincerely,********************Customer Satisfaction AdvocateReview fromAline T
Date: 05/17/2024
1 starAline T
Date: 05/17/2024
My house was struck by lightning and burnt down on May 8, 2024. I live at ********************************************************************************. I called Guardians Protection to inform them about my predicament and cancel my plan until I get a place to live. They refused. I never miss a payment since 2022 I became a client. Instead of being compassionate and understand me. They were heartless and arrogant. I don't recommend Guardian Protection, if they don't stand by their customers in their difficult time. They want to continue to charge me for a house which is not livable. **************Guardian Protection
Date: 05/23/2024
Hi *****,Thank you for reaching out. I am sorry to hear of your situation. I escalated this to our loyalty supervisor when it was received from the BBB. I understand that you and he have spoken and that he is working with you on a satisfactory resolution. We wish you the best as you work through this unfortunate event. Sincerely,********************Customer Satisfaction AdvocateReview fromJames L
Date: 05/05/2024
5 starsJames L
Date: 05/05/2024
The Guardian Protection Installation Technician was excellent! Courteous, knowledgeable, efficient, and professional in every way. ***** is a true asset to your organization!************, **Guardian Protection
Date: 05/07/2024
Hi ***,Welcome to the Guardian Protection family! So happy to hear that you were pleased with the services of our professional technician and found her to be expert in knowledge and courteous as well. Our techs love their work, and it shows. Your comments are greatly appreciated -- I will be sure and share them with the tech's supervisor. Thank you for choosing Guardian Protection, ***. We are here for you and your family because life is better when it's safe. ********************CUstomer Satisfaction AdvovcateReview fromPastor Y
Date: 05/02/2024
5 starsPastor Y
Date: 05/02/2024
Guardian responses to an alarm as soon as it happens. Excellent serviceGuardian Protection
Date: 05/03/2024
Hello Pastor ********** you for taking the time to let us know that you were pleased with our response to your recent alarm. Our monitoring center never sleeps so that you can have true peace of mind. I will be sure and let our protection specialists know of your satisfaction. They take their work very seriously and positive customer comments mean a lot to them. I hope that everything is well. Know that we are here for you whenever you need us. Life is better when it's safe. ********************Customer Satisfaction AdvocateReview fromDeborah V
Date: 04/21/2024
5 starsDeborah V
Date: 04/21/2024
Ive used Guardian for many years. When my smoke detector alarmed, they called and texted me immediately to check on my safety. They are friendly, but thorough.Guardian Protection
Date: 04/22/2024
Hi *******,Thank you for taking the time to let us know of your satisfaction with our 24-hour monitoring center. They never sleep so that you can. Thank you for being a long-time Guardian customer. It is our honor to being you peace of mind each and every day. I will be sure and share your compliments with our monitoring center supervisor. They are greatly appreciated. ********************Customer Satisfaction AdvocateGuardian Protection
Date: 04/22/2024
Hi *******,Thank you for taking the time to let us know of your satisfaction with our 24-hour monitoring center. They never sleep so that you can. Thank you for being a long-time Guardian customer. It is our honor to being you peace of mind each and every day. I will be sure and share your compliments with our monitoring center supervisor. They are greatly appreciated. ********************Customer Satisfaction AdvocateReview fromJillian M
Date: 04/19/2024
5 starsJillian M
Date: 04/19/2024
Fantastic company & incredible service. I couldnt be more pleased with this company. They were courteous, took time to educate me on my needs and were easy to get a hold of. I was blown away by their professionalism - they wowed me. 10/10. Thank you!!!!Guardian Protection
Date: 04/22/2024
Hi *******,Happy to hear that your experience with the Guardian team was outstanding. Our ************************ know how important it is for a new security system owner to understand the system and therefore our focus on education. Here to enjoying convenience and peace of mind to the fullest extent! I will be sure and pass along your compliments to our supervisor. They will mean a great deal to our team. Thanks for choosing Guardian Protection. Life is better when it's safe. ********************Customer Satisfaction AdvocateReview fromMathilda M
Date: 04/12/2024
5 starsMathilda M
Date: 04/12/2024
Its been 5 years of exceptional service with Guardian Protection. I have zero complaints. My home, family and myself feel so much safer having Guardian as our home security companyGuardian Protection
Date: 04/22/2024
Hi ********,Thanks for taking the time to reach out. Guardian is committed to the safety of your home and family. Our monitoring center never sleeps so you can. Thanks for putting your trust to us. Life is better when it's safe. ********************Customer Satisfaction Advocate
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