Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company posted an event and sold tickets to an event in ********** **** for February 22, 2025. We bought tickets for the event for our son's birthday. Spent a lot of money on hotel and travel to get there only to arrive at the event to find out it was rescheduled without any notification on their social media accounts or website. Thus we traveled and spent all this money for nothing. When I contacted the company they told me there was nothing they could do, but assured me that the tickets that we had purchased would be valid on the new date they had arranged with the Iowa Events Center on May 24, 2025. So if we showed up that day with our tickets they would be valid and we could go to the event. Now I check before we drive all the way down there again they have cancelled the event instead of rescheduling. They have not notified anyone and not posted anything on social media again or their website. As a matter of fact it is still listed as an upcoming event on both sites. They refuse to provide refunds for our tickets and while it is only roughly $90. It is the principle of the thing and we should be entitled to our money back if they aren't having the event. This complaint has been posted online now **** since the February event and we met many other parents who were swindled on the February event that same day. Please put a stop to these people so they stop scamming parents out of their money they aren't even supported by the **** company.

  Business Response

  Date: 05/27/2025

  Dear Brick Fest Fan,

  Due to operational challenges, the Brick Fest Live event originally scheduled for the ********************************** in **********, ** for May *****, 2025, has been canceled. Notification emails and text messages were initially sent out on April 17, 2025 prior to the event date as well as again on May 22nd and May 23rd to remind customers of the cancellation by both the ******************** team and Ticketmaster Universe. The cancellation was listed on our ******** page, website, and our venue partner's website well in advance. All orders for the cancelled Des Moines event have already been refunded as of May 26, 2025. Processing times can vary depending on bank and/or credit card company processing times. 

  We sincerely apologize for any inconvenience this may cause and hope to see you at another Brick Fest Live event in the future.
  
  Stay Creative,
  
  The Brick Fest Live Team
  
  

  Customer Answer

  Date: 05/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *****
  
  

• Initial Complaint

  Date:12/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Formal Complaint Regarding Brickfest Event on 12/14/24 To Whom It May Concern at the Better Business Bureau,I am writing to formally lodge a complaint regarding the Brickfest event held on December 14, 2024, in *****, *****. I purchased four VIP tickets for the event under the presale offer, which totaled $167.44 after fees and discounts. These tickets were advertised as including the following VIP perks:Event Exclusive Build VIP Badge Collectible Event Pin Early VIP Entry (9:00 AM)All general admission benefits Unfortunately, the event did not provide any of the VIP perks as advertised. There was no Event Exclusive Build, VIP Badge, or Collectible Event Pin. Additionally, VIP entry was not honored or even acknowledged. There were no notices, emails, or signs at the event to indicate that these VIP perks had been removed or that a refund or price adjustment would be made to compensate for the missing benefits.Furthermore, the event severely lacked *** accommodations and accessibility. The venue was not wheelchair-friendly, cords were scattered unsafely across the floor, and even the tables were uneven, creating an unsafe and frustrating experience for attendees.I am requesting a full refund of $167.44 due to the failure to deliver the advertised VIP experience and the inaccessible, poorly organized nature of the event. I believe this is a clear case of false advertising and negligence, and I am disappointed by the lack of communication regarding these issues.Thank you for your assistance in resolving this matter. Please let me know if you need any additional documentation, such as receipts or further details.Sincerely,******* ******

  Business Response

  Date: 12/17/2024

  Our mission as a company is to educate, entertain, and inspire families and children through our events. We will commit to having this feedback be part of our retrospective discussion of the production and marketing teams. As we learn and grow as a company, your honest feedback as a customer enables us to make the improvements necessary to truly impact our future attendees ensuring that all of our customerschildren and adults alikeget the quality of service and experience they deserve. Again, we sincerely apologize; this is not the kind of experience we would like you, our valued guest, to have during the event.
  
  We had upgraded our VIP ticket to Brick Quest Experience + Free Gift.
  
  Brick Quest Experience + Free Gift gives you the chance to embark on a quest to collect stickers for your Brick Bot Badge. By participating in various activities during the Brick Fest Live event, you can gather all 6 stickers needed to complete your Brick Bot and display it proudly on your lanyard.
  
  The Brick Quest Live upgrade provides you with the following:
  Lanyard
  Badge
  A collectible BrickBot toy with movable arms and head.
  
  The Quest to visit specific attractions and collect individual BrickBot Sticker parts. Add each sticker to your lanyard to build your complete BrickBot.
  
  Your order has been refunded. Please allow up to 5 business days for the refund to show on your original payment method.
  
  Let us know if you need any further assistance, and thank you for being a valued customer.
  
  -The Brick Fest Live Team
  

• Initial Complaint

  Date:11/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my tickets 4 of them this summer then I get an email saying brickfast was canceled that they would let me know when it was gonna be in *********** I've never heard anything since that email I would like a full refund cause someone should of let me know something by now thank you

  Business Response

  Date: 11/19/2024

  Hi ********,
  
  Thank you for bringing this to our attention. 
  
  We are committed to resolving this concern directly with you. We have responded to your concern in your email. Please check your spam folder in case it skips the main inbox. Feel free to respond to our email at your most convenient time. 
  
  Thank you for your understanding.
  
  -The Brick Fest Live Team
  
  
  
  

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought two tickets on August 4th 2024 for the event on October 19th 2024. When we arrived on the 19th we were told the event was cancelled. I never received a notice for cancellation nor did many others that showed up. I was denied a refund because I didn't but a "ticket protector". I would understand if I chose to not go to the event but this company cancelled the event for their own reasons and apparently rescheduled to April 2025 which I can't attend. I feel like in this instance, refunds should be given.

  Business Response

  Date: 11/06/2024

  Hi *******,
  
  Thank you for bringing this to our attention. 
  
  We are committed to resolving this concern directly with you. We have responded to your concern in your email. Please check your spam folder in case it skips the main inbox. Feel free to respond to our email at your most convenient time. 
  
  Thank you for your understanding.
  
  -The Brick Fest Live Team
  

  Customer Answer

  Date: 11/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******
  
  

• Initial Complaint

  Date:09/28/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not provide pins for VIP tickets. We purchased our tickets when the Pin was included in the price, and they did not provide those pins after request. Employees were rude regarding our complaint, and were hostile upon hearing we had already paid for the tickets that included the pin.

  Business Response

  Date: 10/01/2024

  Hi *****,
  
  Thank you for bringing this to our attention. 
  
  We are committed to resolving this concern directly with you. We have responded to your concern on your email. Please check your spam folder in case it skips the main inbox. Feel free to respond to our email on your most convenient time. 
  
  Thank you for your understanding.
  
  -The Brick Fest Live Team

  Customer Answer

  Date: 10/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ********
  
  

• Initial Complaint

  Date:08/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets for this events a couple months back via email that was supposed to be a discounted rate for early access tickets. I bought 3 VIP tickets @ $35 each. Had to post the event, send to friends, etc just be able to buy the tickets. The day they officially went on sale, the exact same tickets were $25 each. Hours advertised were 9am-5pm. Our admission was for 1pm. Get there and its basically nothing, I thought we made a mistake. There ended up being a few activities and at 3:30 we went to the booth where you color a picture of a Lego man. Simple coloring, markers and a picture. The lady told me they were closing down. I told her I was under the impression they closed at 5, she said no 4. I checked advertisements and email confirmations, everything said 9am-5pm. Ive checked reviews since and notice a pattern with this whole thing. Its a scam. Not only was I overcharged for discounted early access, but I paid over $100 for 2.5 hours of nothing. Im beyond frustrated and feel totally misled and scammed.

  Business Response

  Date: 08/09/2024

  Hi *******,
  
  Thank you for bringing this to our attention. 
  
  We are committed to resolving this concern directly with you. We have responded to your concern on your email. Please check your spam folder in case it skips the main inbox. Feel free to respond to our email on your most convenient time. 
  
  Thank you for your understanding.
  
  -The Brick Fest Live Team
  

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our experience with Brick Fest Live was very disappointing. Bought 3 tickets for my father, myself, and my son for his 5th birthday. We traveled an hour and a half to get to the convention center in ****** **** with much anticipation especially from a 5 year old only to find a printed sign on the doors saying that the event was cancelled. Totally disappointed, the ride home with a sad 5 year old was very hard. No contact was ever made to us as ticket holders to let us know before hand that the event was cancelled. Ive received no email or contact since. No refunds. We are currently trying to get a hold of someone involved with the business to try to get our money back. Will not buy tickets to any future events by this company.

  Business Response

  Date: 07/09/2024

  Hi ****,
  
  We hope this email finds you well. 
  
  We have reached out to your email directly.
  
  Please check your spam folder in case it skips the main inbox.
  
  Thank you.

• Initial Complaint

  Date:07/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid for 5 tickets to see the Brickfest event at the ************************ on July 6, 2024 however, without any notice, we came to the event location at the 9am time slot only to find a sign on the door that the event is cancelled. It said to contact the event organizer but gave no name or contact information. Since it was not our fault and we did not get to attend the event, we feel we deserve a full refund.

  Business Response

  Date: 07/08/2024

  Hi ********,
  
  We hope this email finds you well. 
  
  We have reached out to your email directly.
  
  Please check your spam folder in case it skips the main inbox.
  
  Thank you.

• Initial Complaint

  Date:07/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tickets for Dayton Brick Fest 2024 were purchased months ago. I got my tickets emailed to me, reminder emails including a reminder email a day before the event only to show up and have a sign on the event from the convention center saying the event was cancelled. No other information or any communication from Brick Fest at all. After spending a considerable amount of time on the Brick Fest website I found that the event was rescheduled to January 2025. The contact links on the website don't work and I cannot find any phone number anywhere to contact about this. I would like a full refund of the three VIP tickets and some sort of explanation as to why I received no communication at all regarding this reschedule. My son is devastated and a simple email is all that would have been necessary. This feels very scammy to me.

  Business Response

  Date: 07/08/2024

  Hi *******,
  
  We hope this email finds you well. 
  
  We have reached out to your email directly.
  
  Please check your spam folder in case it skips the main inbox.
  
  Thank you.

• Initial Complaint

  Date:07/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brick Fest Live has scammed me out of my hard earned money. Brick Fest Live was scheduled for June 22, 2024 in ***********. I purchased 4 tickets on June 13th, for $121.88 so that my kids and I could go to the event. Brick Fest Live cancelled and rescheduled the event the week of. The new date is in November and we are unable attend on those dates. Which by the way the new dates on their website are for a Monday and Tuesday but say Saturday and Sunday. I reached out to the Brick Fest Live which is difficult to do as their website contact us link does not work. I was able to find an email way at the bottom of one of their pages. I got a reply back right away saying no refund. Definitely a robot non sympathetic response. In this day and age to NOT give full refunds when you are the ones who cancelled the event and rescheduled is ridiculous!! A full refund should have been offered when they sent out the email canceling the event. Reading reviews of the event now, I see a lot of people say the event is not as advertised and a big scam. I wish that I had known this before hand. It is sad that we have businesses that host events for kids that operate like this. Many of us are living on fixed incomes these days and cant afford to just give away $121 dollars. So we plan and budget to be able to afford fun activities for our kids and family. I will not be recommending Brick Fest Live and any of their other events to friends and family in the future based on this experience. A full refund is a very easy thing to offer especially when Brick Fest is making a ton of money from these events. It is not only easy to do but it is the right thing to do in this day and age. I hope that Brick Fest Live will learn to do better business practices moving forward.

  Business Response

  Date: 07/05/2024

  Hi ******, 
  
  We hope this email finds you well. 
  
  We have reached out to your email directly. This concern has been addressed and resolved since July 03, 2025. 
  
  Please check your spam folder in case it skips the main inbox.
  
  Thank you.

  Customer Answer

  Date: 07/05/2024

  Brick Fest Live replied to my emailed response and granted me a full refund.  I am waiting to make sure the refund goes through but all seems to be good now. 
  Thank you! 
  *************************

  Customer Answer

  Date: 07/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************