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Business Profile

Expositions

Brick Fest Live

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Expositions.

Complaints

Customer Complaints Summary

  • 68 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased tickets to their event in ************** for July 2024. They have now moved the event to April 2025. They are saying these tickets are non-refundable but from what I am seeing online this is a scam and there is no intention of holding the event. My free child will also age out of being free by April 2025 which means I would have to purchase an additional ticket if the event comes to fruition.

    Business Response

    Date: 07/02/2024

    Hi ******, 

    We hope this email finds you well. 

    We have reached out to your email directly. This concern has been addressed and resolved. 

    Please check your spam folder in case it skips the main inbox.

    Thank you.

  • Initial Complaint

    Date:06/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Brickfest re-scheduled their Dayton event less than 10 days before the event due to operations issues and will not issue refunds to tickets unless they were purchased with a protection plan. This is misleading and any other ticket purchase I've made.While tickets can be used at the rescheduled event the option should be provided for a refund.

    Business Response

    Date: 07/01/2024

    Hi *****,

    Thank you for sharing your feedback. 

    We checked your profile and have seen our email exchange. We can confirm that this concern has been resolved.

    Thank you!

  • Initial Complaint

    Date:06/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***************************** -5 TICKETS *************************-4 TICKETS BRICKFEST LIVE ****** **** FOR JULY 7 2024 The event was just rescheduled for JANUARY 2025 We are on a tight income and this was our 13 year old granddaughters JULY 11 birthday gift. We want a refund of $188.81 so we can still get our granddaughter a gift in 11 days please. $112.45 and $76.36. I feel like we are being scammed. This is a scam.

    Business Response

    Date: 07/02/2024

    Hi ******,

    We hope this email finds you well. We received your BBB correspondence. 

    We would like to reiterate that this issue has been resolved. We had an email exchange and assisted you and act on the best remedy to your situation. Please check your email or spam in case it skips your main inbox. 

    Thank you.

  • Initial Complaint

    Date:06/20/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 VIP tickets to Brick Fest in *********** for June 22nd. I received an email less than a week before the event that the event has been postponed. I emailed customer service listed in the email requesting a refund since we were traveling over 3 hours to attend. I have not had a response - even to acknowledge that they received my request.

    Business Response

    Date: 06/21/2024

    Hi ******,

    We hope this email finds you well. 

    We appreciate you sharing your feedback. Upon closer look, we verified that we have not receive any email inquiry from you. Should we have received an email from you, we should have responded to you promptly.

    We reached out to your email, kindly check your spam folder in case it skips the main inbox. 

    We look forward to hearing from you. 

    Customer Answer

    Date: 06/21/2024

    I just received an email notification stating that they did not receive an email from me and that they are processing a refund for me.

    Customer Answer

    Date: 06/21/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *****************************

  • Initial Complaint

    Date:06/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased tickets for Brickfest Live for my son's birthday. We just recieved an email telling us the event had been rescheduled 4 months from now on a date that I am not able to attend.I would like a refund for the company breaking their end of the agreement by changing the date and not giving customers the option to refund when they are unable to attend. This has also effectively ruined my sons birthday, as he has been excited for over 3 months.

    Business Response

    Date: 06/20/2024

    Hi *****,

    Thank you for sharing your feedback. 

    We sent you an email. Please check your spam folder in case it skips the main inbox. 

    Looking forward to hearing from you. 

  • Initial Complaint

    Date:06/18/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid ridiculously high amounts for four VIP tickets for my grandchildren and husband and felt like there was absolutely nothing VIP about the event. The lines were ridiculously long, the statues and the activities were not at all what the advertising said they would be, And the limited activities that were there were extremely crowded despite our vip tickets. My grandkids are small for their ages and could barely see over the tables of some displays. The advertising was a lie, and the services were a joke. I would like At least the difference between VIP and general ticket prices back. thank you.

    Business Response

    Date: 06/18/2024

    Hi, 

    Thank you for sharing your feedback. 

    We have sent an email to you. Kindly check your spam folder in case it skips the main inbox. 

    Looking forward to hearing from you. 

    Customer Answer

    Date: 06/25/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *************************

  • Initial Complaint

    Date:06/12/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased tickets for a total of $145.00 on January 19, 2024 for an event in *******, ** for May 18th and May 19th, 2024 for my family. The convention was a JOKE. Very few activities and overpriced **** sets (upwards of 20% over normal prices). There is almost nothing to see and NOTHING worth the ridiculous prices of *** admission. The entire event is a scam. The general admission attendees received the same lanyard and badge as the **** So there was no real difference between the *** and GA. The room was spread out and so empty. Nothing to do, so much empty space and very disappointing.

    Business Response

    Date: 06/13/2024

    Hi ******, 

    We hope this email finds you well.

    We reached out to you through email. We look forward to hearing from you. 

    Thank you.

  • Initial Complaint

    Date:06/10/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased tickets in advance for Brick Fest live in *******, *****. Attended on 5/19/24. The event was HORRIBLE. The large displays had bricks missing, the racing car activity bricks were filthy and the cars wheels were broken, the lego store items were overpriced, activities like coloring and building legos is something we can do at home at no charge, the activity tables were nothing more than piles of legos with everyone sorting through to build things which can be done at home, the name wall was nothing more than a wooden display with lego bases glued on to put your name on. We attended with 6 children and were done in one hour because it was so boring and a joke. This was a complete waste of money and time and Lego should immediately remove their products from this even AND *** for misrepresentation.

    Business Response

    Date: 06/28/2024

    Hi Faith, 

    Thank you for getting in touch with us.

    We wanted to let you know that we reached out to you last June 12, 2024 regarding your BBB correspondence. If you haven't seen our message, please kindly check your spam folder in case it skipped your main inbox.

    We hope to hear from you.

    -The Brick Fest Live Team

  • Initial Complaint

    Date:05/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/26/24 purchase tickets for my 8 year old son, and his two cousins, myself and my sister. Event had three stations to build your own Lego structures with small areas to take picture of your structures. No instructions provided. There were three large Lego structures which were cool. A station to build Lego vehicle and race it, and a coloring area to color a small Lego mini figure. This event cost us $25 a person for less than 30 minutes of entertainment. Kids were so disappointed. Biggest area was there store where they were selling over priced lego sets. I just hope other families dont waste their time and money on this event. Such a joke.

    Business Response

    Date: 05/28/2024

    Hi there,

    We hope this email finds you well.

    We have reached out to the customer through a separate email regarding their recent experience. Additionally, we have attached an image of our email correspondence to you for  reference.

    We welcome feedback and would love to hear from you. Your input is valuable to us as we strive to improve our services.

    Thank you for your attention.

    -The Brick Fest Live Team

  • Initial Complaint

    Date:05/21/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was tricked into buying these tickets without doing proper research. My mistake, but there is literally no option to cancel the order to get a refund, even though I sent them a note within an hour of the order going through. This is an obvious scam with targeted marketing and no option to cancel for an event that isnt for another 5 months. All i want is to cancel the tickets and get my money back.

    Business Response

    Date: 05/22/2024

    Hi, 

    We have reached to your email. Kindly check your spam folder in case it skipped the main inbox. 

    In addition, you emailed us outside our business hours. ( Mon - Fri 8am to 5pm EST and Sat- Sun 7am to 4pm EST). We replied to your email as soon as the working hours resumed. Kindy see attached screenshot of our email reply. 

    Thank you and have a great day!

    -The Brick Fest Live Team

    Customer Answer

    Date: 05/22/2024

    Business reached out and confirmed they would refund the full amount since it was cancelled within 24hrs. 

Brick Fest Live is NOT a BBB Accredited Business.

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