Complaints

This profile includes complaints for Green Lawn Fertilizing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Green Lawn Fertilizing

  1004 Saunders Ln West Chester, PA 19380-4218

  
• 

  Green Lawn Fertilizing

  6363 Winside Dr Bethlehem, PA 18017

  
• 

  Green Lawn Fertilizing

  1370 Reading Rd Bowmansville, PA 17507

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had some issues with this company....last year our whole house was sprayed with chemicals while the tech was treating the lawn he hit the house as well. Supervisor came out and power washed the whole ******** current complaint, tech came out last week, treated the lawn and burnt the grass. Husband called in to speak to a supervisor and i had left a message with no return call, and was told a supervisor would be out to look at the situation. They sent the same tech today to put down a fungicide and no supervisor showed up.I called the office immediately and was told that all supervisors are out in the field. I am extremely upset as we work so hard in our yard and had put new sod down this year as well.I was told that I would receive a call and that still hasn't happened. I want to cancel my contract and money refunded for the contract and want my yard fixed as it was prior to the damage.I have pictures but it wont allow me to upload

  Customer Answer

  Date: 06/27/2025

  Here are the attached pictures of the damage

  Business Response

  Date: 07/02/2025

  Our service manager ****** was able to work out a resolution with the customer. We are going to come out for a free fungicide treatment to take care of the disease present on the lawn. ****** will follow up with the customer after that has some time to take effect and if needed we'll do a free aeration and seeding.

  Customer Answer

  Date: 07/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ********* ********
  
  

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2024 I used Green Lawn Fertilizing to fertilize my lawn. In November 2024 (the day before Thanksgiving) I called and canceled my service. I was told I would receive an email confirming cancellation but I did not receive.*3/19/25 Green Lawn came to my home and did a Round 1 Application. I immediately called and asked why they did the application and was told they had no notification on file that I canceled. I was told my account was then canceled and I would be receiving an email confirming cancellation but I did not receive. I received text messages and e-mails for payment multiple times a week during the day, evening and even late at night.*5/1/25 Green Lawn came to my home and did a Round 2 Application. I immediately called and was told my account was canceled. *Received a statement dated 5/19/25 for both applications at the cost of $67.48 each, $136.68 total.Continued to receive calls, texts and emails for payment. 5/23/25 4pm received a phone call from ************, ***** ********, connected to **************************************** from Green Lawn who requested payment. I told her I didn't feel I should pay anything because I canceled in November 2024. She said if I paid one payment of $68.84 that would resolve the matter. She had me hang on because she needed a Manager's Final Approval. She said the call was being recorded and I repeated that if I paid $68.84 the matter would be resolved. She said yes it would so I paid $67.84 with a credit card. After I received an emailed receipt that also was copied to ******* ****** and ******* ******. Yesterday 6/12/25 at 7:03pm, I received a text message from a ******* at Green Lawn stated that there was a balance due. I want my $68.84 I paid refunded. $67.84 for 1 application plus late fees.

  Business Response

  Date: 06/17/2025

  I believe this was resolved with the customer. The account was cancelled 5/1 and the remaining balance was written off on 6/13.

  Customer Answer

  Date: 06/28/2025

  BBB is BS. A complete waste of my time. You let these predator companies get away with all kinds of things that hurt consumers. 

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been their clients now many years. Last year my lawn was a mess even though we had paid full years services. Manager ***** has tried to fix it a few times but entire summer the lawn was a mess while neighbors lawns looked fine. This year I was told to speak to ***** again for a significant discount for moving forward this year. I have called many times to get ***** **** me back and have asked them to stop the services until I speak with ***** *******. ***** finally emailed me and again I emailed him not to keep servicing my property until we speak. He has not responded. Now I find out they came out on my property to service it while I was away and keep adding to th charges. This is a terrible practice and I have now been trying to speak to a manager on the phone for a few months. Terrible customer service especially for loyal clients like us. I am requesting corporate office call back and discuss the price.

  Business Response

  Date: 06/17/2025

  Our retention specialist, ***, spoke to the customer this morning and was able to work out a resolution. The customer's account has been canceled and the entire balance on the account credited back to her.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year I signed-up with Green Lawn Fertilizing in July2024 for mosquito control. But didn't see any improvement after 2 services and called to cancel in July2024 itself (they service every 3weeks). **************** advised to wait till next service to see the result - they sprayed the yard 'last time' in Aug-2024 as otherwise they suggest to continue till Fall, Oct-Nov but I had canceled and didn't ask for auto-renewal (obviously why would I renew when canceling for poor service). Fast forward today, March 31st, 2025, I heard the loud noise of the mosquito sprayer and surprisingly saw someone spraying my yard, I went out within 5mins and figured it was Green Lawn technician servicing 'without advance notice' as they're supposed to call/text, or he should've atleast rang the doorbell. Anyway, I told him I didn't signup this year, he said I need to call office to cancel. I requested him to inform his office as I was about to get into a meeting and he agreed to let them know. Within few mins I see my card is charged $71.97 by Green Lawn, I called them and explained everything and requested a refund. The lady on the phone kept on repeating 'service is auto-renewed because I didn't cancel and they cannot refund as service is already rendered' I explained 'again' that I did call to cancel last year (ofcourse I did that's why there was no service since Aug2024) so it's their fault if they didn't cancel plus they're suppose to notify BEFORE scheduling,, but the conversation wasn't going anywhere so I hung up. I called them again just now and spoke to a different person and got the same response!It's very frustrating how this company is taking advantage of customers by silently forcing their service and charging fees knowing not all customers know they can dispute or report them. I request BBB's help for a full refund and use this platform to make other customers aware of this company, thank you.

  Business Response

  Date: 04/11/2025

  We were about to contact the customer and work out a resolution. We refunded the full amount owed.

  Customer Answer

  Date: 04/14/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** *****
  
  

• Initial Complaint

  Date:03/17/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a service account with ****************** that I initiated in 2024. However, I wanted to cancel the service account and reached out to Green Lawn at ************ to do so. I started logging the calls to the business after I was told with my first call that I had one more service that would protect my lawn and I can call to ensure cancellation after the service. The service account for 2024 expired on November 27. I called on November 11 and spoke with *****. She placed a note to cancel after the last service call. I called again on November 25, after the last service and I spoke with ****** who assured me that the service is cancelled. Yesterday, I returned from work and received a notice hanging from my door for a treatment done by Green Lawn and an invoice in my e-mail inbox for a service I was ensured was cancelled. I called Green Lawn this morning and spoke with ******** who stated that ***** and ****** made a note in their system about my calls for cancellation. However, she argued that I did not call after the final service which I did with the call answered by ******. Why must I call multiple times to ensure that they cancel my service account? Also, ******, whom I called 2 days before my service would expire assured me that it would be cancelled. This feels like predatory sales to me. I could see it as an oversight on their part if it weren't for the fact that I had to continuously call them to cancel a service not on my terms but on theirs. I should not be expected to pay for the service placed yesterday. The irony is on their no reply e-mail with attached invoice it states "Please note, services are continuous from year to year unless you notify us in writing or by phone your desire to cancel." My three calls did not matter to them apparently.

  Business Response

  Date: 03/17/2025

  The customers account has been canceled and the entire balance owed has been removed. 

  Customer Answer

  Date: 03/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have attached the e-mail correspondence between me and the business confirming that the account is cancelled and there is a $0.00 balance on the account. I am satisfied with this resolution.
  
  Regards,
  
  ********* ******
  
  

• Initial Complaint

  Date:03/12/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They came to my house today. While I was not home. I have a no solicitation sign hung next to the front door. The representative forcefully twisted it around so the blank backside was facing. I called **** at the number on the flyer they left on the door handle. He was aggressive and dismissive. According to him it couldnt have been his guy even though his guy was the only one at my door that day. Dont trust this company. If you complain they just deny and dont care.

  Business Response

  Date: 03/18/2025

  We have made multiple attempts to contact this home owner without success. We wanted to apologize over the phone for the unwanted solicitation. Our **** are trained to not knock when a no soliciting sign is present. We are very sorry that our *** missed the **** with this home. 

  Customer Answer

  Date: 03/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *********
  
  

• Initial Complaint

  Date:02/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October called office told representative I can't afford it anymore . First week of November a tech showed up at my residents unannounced. I told tech I can't afford it anymore. He left and I was charged for service. Couple weeks later i received a call on a Friday stating a tech would be out Monday for application of product . I told him do not come out I can't afford it. I was charge again. After seeing charges on my bank statement for two applications. I Called the office an requested a refund since no product was applied . I was told by representative they applied the product both times. They would charge me half price for the two applications in November if I promised to continue service come next spring . I have a 24 hour security system and there was nothing showing green lawn personal applying the product the two times in November. I also found out no application was done in one area and when I questioned the tech he told me because it's on a hill they couldn't ride the machine there . The company's ethics are questionable and I was totally dismayed at "you promise to keep service come next spring" and will give you half off for November.

  Business Response

  Date: 03/04/2025

  We are refunding the entire balance owed. 

• Initial Complaint

  Date:12/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 28, 2024, Green Lawn failed to complete a service and then billed me $52.25 after I complained and advised I would not pay them. They offered to send a technician back to my home, but this was not the first time this happened, and I had previous complaints with them. I declined and cancelled their services. They continued to harass me for payment. I do not believe I should be responsible for payment of a service not completed.

  Business Response

  Date: 01/03/2025

  We have removed the entire balance owed from the account. We left a message for the customer to let them know and see if there was anything else we could do. 

• Initial Complaint

  Date:11/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had issues with lawn service since June. My lawn continues to get worse, filed 4 to 6 complaints and have asked for a treatment plan to get lawn back to where it should be. They have provided no treatment plan, every time they come out the only try to sell additional services, no offer to repair. Only more ways to charge me for poor management of my lawn. The most recent incident was they comped me seeding only to call and state I needed areation service and seeding and wanted to charge me. I just want a plan that repairs my lawn at no charge. They advertise 100% satisfaction gaurantee, I am not satisfied and they have not offered any solutions, just charging me more Money

  Customer Answer

  Date: 11/16/2024

  The business contacted me. *** sent ****** out to walk property, ****** agreed to provide areration and seeding on visit 11/11. He stated this service was going to be provided be the end of the week 11/16. No service was completed. I also asked this to be noted in customer portal. No notes in the portal were added.  *** called later in day following up and asked me to remove the complaint, which I will not be doing until I get resolution.  What are the next steps to take, how do I escalate to get results

  Business Response

  Date: 12/17/2024

  We did have a manager come out to do a repair a month ago and now we are in our offseason where well need to wait to the ****** in order to do any further repairs to his lawn. We have tried to contact the customer multiple times without success.
  
  
  Thanks,
  
   
  
  *********************

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Green lawn fertilizing aerated and sealed my lawn this year without me requesting the service. I asked for a stand alone service of the same last year and they are claiming that I needed to call them or notify them if I didnt want to continue the service. I notified them last year when I asked for the one time service that that was the only service I needed. It shouldve been understood that I didnt want to continue any type of contractual agreement any longer than the one service. They are trying to bill me for the recent aeration that I did not want.

  Business Response

  Date: 10/29/2024

  Our customer retention specialist got a hold of the customer yesterday and agreed to write off the entire balance owed. The customer stated that they were satisfied with this resolution.

  Customer Answer

  Date: 11/02/2024

   

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I spoke with the Green Lawn Fertilization retention specialist who stated the company would cancel the bill and the total amount due regarding the unwanted services that I received. I agree with this resolution and agree to cancel my BBB complaint. Thank you. 
  
  Regards,
  
  **** ****