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Business Profile

Event Ticket Sales

ShowClix Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

This profile includes complaints for ShowClix Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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ShowClix Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 34 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought three combo attraction tickets for my trip to *****. The shows cost a total of ****** altogether. While in *****, one of the shows, Dino Safari, was canceled for 5 days. The show was not going to reopen while I was in *****. I wrote the company to tell them of the cancellation and ask for a refund. Their website said that all sales were final unless a show was canceled. Since I did not get to use the tickets, I feel I should be given a 75 dollar refund. **************, a member of the customer care team said they could not refund my money at this time and to have a nice day. This matter was not resolved correctly and I would still like my refund.

    • Initial Complaint

      Date:07/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased general admission tickets to an event involving autograph sessions and photo opportunities, for which you need to purchase separate tickets at a later date when announced. The photo opportunity I wanted to purchase tickets for was immediately sold out as soon as it was announced. The only reason why I purchased the general admission tickets, which were required, was to get the tickets for that specific photo opportunity. I have no reason now to go to this event and they refuse to refund my general admission tickets. I feel that this is a total scam to require you to buy general admission tickets and then you have to buy separate tickets for all the specific photo opportunities in autograph sessions, and on top of that, offer only limited tickets for the specific sessions and photo ops. I want a refund of my general admission tickets because I have no reason to go to this event anymore.

    • Initial Complaint

      Date:05/06/2024

      Type:Sales and Advertising Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Greetings,

      I purchased four (4) VIP tickets to Blacktop Improv's May 5th Comedy Show on April 1st, 2024.

      Once seated, Atlanta Comedy Theater Norcross said they would force us to purchase two items each from their menu or be charged an outrageous fee per person. The building is likely guilty of numerous health code violations and the staff are clearly scamming customers. The disgusting circumstances forced us to leave and the manager said he would process our refund, but has not responded since promising this. What's worse is that he claimed ShowClix displayed this information on their software, which is illegal and an outright lie.

      Please encourage the Atlanta Comedy Theater in Norcross to process our refund and stop claiming false information about ShowClix's complicity in their scams.

    • Initial Complaint

      Date:03/24/2024

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 23, 2024, I purchased four tickets via Groupon for an event at The Exhibit for $82, believing, as indicated on Groupon's website, that a subsequent registration on Showclix's platform would allow me to use a voucher redemption code at checkout. This process was successfully followed and understood from a previous purchase with a different venue, where the redemption code was entered at the final stage of the checkout process.

      However, upon attempting to register the tickets on Showclix's website for The Exhibit, at no point was I prompted or provided with an option to enter my Groupon voucher code, despite the purchase process indicating this would be the case. Consequently, I was charged for the tickets a second time for $141.96, resulting in a total expenditure of $203.96.

      Upon realizing the error, I immediately contacted Showclix customer support. They followed up with me on Sunday, March 24, requesting a copy of my Groupon voucher as requested. I provided the information thinking their assistance would rectify the situation. Regrettably, the response was dismissive, stating that no refunds could be provided and no further assistance was offered to resolve the issue.

      I did not get the impression that Showclix would contact The Exhibt and/or Groupon to make them aware of this issue. Which will likely result in other customers having the same experience of the misleading nature of the Groupon ad and Showclix's inadepquate registration process. To offer no form of a refund is unacceptable and, I believe, constitutes fraudulent practice.

      I am hereby requesting the intervention of the Better Business Bureau to facilitate a dialogue with Groupon, The Exhibit and Showclix with the aim of securing a full refund of the $203.00 charged to my account. Furthermore, I urge that this complaint be taken as an indication of the need for greater scrutiny of the business practices of these companies to prevent similar incidents from occurring to other consumers.

    • Initial Complaint

      Date:03/24/2024

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/16/2024, I bought tickets for a little show in parking of a local mall. Their website changed 5 tickets into 10 tickets obviously from their website bug perhaps a page refresh issue. They charged $244 instead of the expected $122. I contacted them by email and after my second attempt, they said no refunds as their policy. This is a fraud caused by a bug on their website. They are liable for such transaction bugs. I only noticed the issue when they sent the order confirmation by email after the transaction. And I notified them within minutes. We are in California.

    • Initial Complaint

      Date:03/16/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yesterday I purchased tickets via Groupon to the “HotWheels Experience” managed by ShowClix (that is the company that processed the payment and issued the tickets). Today, when I went to the event for the date and time I purchased my tickets for, there was a sign on the door essentially stating they were closed. I reached out to Groupon initially for a refund, and rightfully so, they told me that since I redeemed the code on the company’s website I would have to work with the merchant directly to get a refund. This company is extremely shady, they do not have a customer service number. I sent an email (they gave me a generic response - stating the refund will automatically process to the payment method - well that is not possible, because I paid through Groupon and never entered my payment method on their site). I chatted with customer service looking for answers and encountered an extremely rude agent by the name of Jena ******* *. Not only
      Was she dismissive, she was also unable to give me an unclear answer. She told me someone would contact me but had no idea when, what number they would call from, etc. when I asked my case to be escalated, she would not acknowledge that response in anyway. I am looking for a refund IMMEDIATELY. I do not want to dispute the purchase and affect my Groupon account, as Groupon did what they were supposed to do. This was a failure on the businesses behalf and they should be the ones to immediately contact folks to process the refund.

    • Initial Complaint

      Date:01/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $20 for 2 audio tours for my parents to enjoy the exhibit. Unfortunately, they were not given any devices that provided audio. Instead, there were devices attached to the walls that provided audio for ALL guests, not just guests who paid for the audio. This ticketing practice is deceptive and I am asking for a refund of $20 for the audio portion. Attached is a copy of my receipt and the audio description from the website.

    • Initial Complaint

      Date:11/28/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 4 tickets from Showclix Inc on line for *************, *********, *******. After checking out it doubled my order to 8 tickets. My niece also was purchasing tickets also. She stopped when I told her what happened to me. She examined hers and found it also had doubled her amount of tickets. I have sent them numerous e-mails of the Web problem they have. They dont acknowledge they have one. Wont refund 4 tickets. I believe this is a deliberate fraud. My total amount now stands t $370.88. Should have been $185.44. Because of all they have put me through and their deliberate fraud I would like all refunded. They took any fun out of this and caused a lot of stress.

    • Initial Complaint

      Date:11/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was issued tickets on the wrong day due to a website malfunction.I needed tickets for 12:30pm on the Sunday Nov 26th, Not Sunday Nov 19th as my receipt shows. Your Showclix confirmation ID is: **************** I contacted Showclix several times to reissue my tickets and they responded with some false information about how the website could exchange tickets. The option simply was not there.

    • Initial Complaint

      Date:09/25/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought tickets to the New York renaissance faire for September 23, 2023. The event was canceled due to the weather. They refuse to give me a refund. There are other dates for the event and they told me to reschedule however I bought tickets for a specific date. On their own website they say they offer refunds if the event was cancelled.

      Business Response

      Date: 09/26/2023

      Please contact the promoter of this event for a refund. We do not set or control refund policy for this event, we are simply the ticketing software this fair uses. 

      Customer Answer

      Date: 09/26/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


      The website states to take all ticketing inquiries to show clix as in the screenshot. Show clix needs to process the return. 



      Regards,



      ****** *****

    ShowClix Inc is NOT a BBB Accredited Business.

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