We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Landscape Contractors

Asplundh Tree Expert, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

This profile includes complaints for Asplundh Tree Expert, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Asplundh Tree Expert, LLC has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 65 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/29/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ******* *****

      job.This level of disregard is not only disrespectful to me and my neighbors but shows a lack of accountability on Asplundhs part. I should not have to continually file complaints in order for basic responsibilities to be met. Leaving such a mess behind is unacceptable and a nuisance to both myself and those living nearby.I am requesting that the Asplundh team sent through ***********Return immediately to clean up the remaining tree trimmings and properly dispose of the debris as they initially promised. I also ask that they take full responsibility for the inconvenience and lack of follow-through shown by their employees.

      Business Response

      Date: 07/01/2025

      Dear Better Business Bureau,

      Asplundh Tree Expert, LLC (Asplundh) returned to the property to speak with the property owner and remove debris.

      Thank you, 

       

       

    • Initial Complaint

      Date:05/13/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have power lines that run parallel to my property. I recently purchased the property. Asplundh came twice to cut around power lines. They parked on my property. They left all the clippings in my yard and did not clean them up. They came back a third time and after complaining to them, i was told by a supervisor they were not allowed on my private property as there was an easement they are supposed to use. They have since drove down my private driveway "to check powerlines". I am trying to contact them about this issue however they don't answer the phone

    • Initial Complaint

      Date:05/07/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********. The statement the business made that we have been unresponsive is false. If they did call from a spam looking number and did not leave a message, yes, we would not respond to that. When we were contacted by the local representative who did leave a message, we responded right away.

      I have reviewed the proposed solution the business offered and find that this resolution is satisfactory to me. 

      Regards,

      **** Pylyayeva


      Business Response

      Date: 05/21/2025

      Dear Better Business Bureau,

      The general ******* the complainant referenced no longer works at this location. Asplundh has attempted to contact the complainant without response. A claim is being reported to Asplundh's insurance carrier and the complainant will receive a call from Helmsman. 

      Thank you, 

    • Initial Complaint

      Date:05/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In December of 2024 ******* did tree trimming for the power company along the electric line on my property. It was very cold out so they cut up the trees and said they would be back to pick them up in February. To date, no one has returned and I still have piles of debris on my property. I began calling in February when no one showed up. I have tried calling their corporate, their local office, Ive stopped by and talked to the crews when Ive seen them working. I placed a call in with their third party hotline, Ive emailed and Ive messaged them on ********, but still have gotten no response.

      Business Response

      Date: 06/04/2025

      Dear Better Business Bureau,

      Asplundh Tree Expert, LLC (Asplundh) is contracted directly by utility companies to complete vegetation management services around powerlines. Asplundh did not service the complainant's location. The utility hired a different contractor.

       

      Thank you, 

    • Initial Complaint

      Date:04/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Asplundh came & cut ***************** down & left all they cut on my property. They even left a whole **** in my field that will kill the pasture I am cultivating for my animals. They removed NOTHING that they cut! FINISH THE *****

      Business Response

      Date: 05/20/2025

      Dear Better Business Bureau,

      Asplundh Tree Expert, LLC (Asplundh) returned to the property and removed the debris.

      Thank you, 

    • Initial Complaint

      Date:04/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April, 2, 2025 there was an Asplundh crew working for *********** in my neighborhood. As I was leaving for work that morning I rounded a curve to discover a bucket truck blocking the entire road. There were no signs or road cones set out to warn of a road closure despite the truck having these items onboard. There also were no flaggers despite several Asplundh employees standing around in the road. The unexpected road closure resulted in a significant delay as there is only one way in or out of my neighborhood. Upon returning from work that evening I discovered an Asplundh chipper truck blocking both my neighbors driveway and mine. When I approached the vehicle I found four young guys smoking pot and playing with their phones completely oblivious that there were vehicles trying to get around them. I informed the driver that he was blocking my driveway and asked him to move. Instead of moving out of my way the driver pulled into my driveway and parked the truck. At this point I informed the driver that he was in my driveway and that it was private property, which is clearly posted. The driver claimed that being a subcontractor for *********** gave him the right to trespass on anyone's property and refused to move while aslo disputing my ownership of the property. At this point I called the complaint hot line number on the trucks bumper. In response to this the driver put the truck in reverse and backed the truck through the drainage ditch on the side of my driveway, into my yard, across the street, into my neighbors yard and then pulled up the road out of my way. At this point I parked in my driveway and approached the truck again. I informed the driver he had damaged my drainage culvert, my yard and my neighbors yard and would have to repair them or pay for the repairs. The driver flat out refused to do anything about the property damage and went back to playing with his phone. Later a supervisor did get some of the dirt off my driveway, but that was all.

      Business Response

      Date: 04/07/2025

      Dear Better Business Bureau,

      An Asplundh Tree Expert, LLC (Asplundh) supervisor reviewed and addressed these allegations with the complainant on 04/04/25. 

      Thank you, 

       

    • Initial Complaint

      Date:03/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They sent a crew to our house to cut branches that were to close to wires for SRP I already had a tree company come out and trim the tree professionally and SRP told us we were good. We were not home so they jumped the fence and got on to the roof of a shed causing damage that was close to the tree and I was on a ring camera telling them they were trespassing and they didnt care and they cut branches that were not even on the side were the wires are. The Whole time they were just waving at me on the camera. I called there office and was giving the supervisor phone number and I left a message never received a call back

      Business Response

      Date: 03/31/2025

      Dear Better Business Bureau,

      Asplundh Tree Expert, LLC (Asplundh) was contracted by the utility company to conduct vegetation management near the powerlines. Asplundh was not contracted by the complainant. Asplundh attempted to contact the complainant on 03/05/25 and 03/19/25 to discuss the alleged property damage. The complainant has not responded.

      Thank you, 

    • Initial Complaint

      Date:01/13/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is partially satisfactory to me. Although I was told originally when the representative from  the tree service came to my residence on February 01, that my driveway would be repaired or the section that was damaged would be replaced. Also, I actually was home when the boulder was moved by the tree service representatives, I asked the workers to make sure that they replaced the boulder when they completed their work. I was assured that they would replace it. They did not. 

      Regards,

      ******* ********

      is boulder put back in place. It is a safety issue because people drive into this park all hours of the night.

      Business Response

      Date: 02/03/2025

      Dear Better Business Bureau, 

      Asplundh Tree Expert, LLC (Asplundh) disputes that it moved the boulder due to the size but agreed to move it as requested. The boulder was moved to the original location on 02/03/25. An appraisal of the complainant's driveway has not occurred due to snow and ice. Asplundh will review the alleged damage once the ************ thaws.

      Thank you, 

    Asplundh Tree Expert, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.