Complaints

This profile includes complaints for Ocean State Job Lot's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ocean State Job Lot

  375 Commerce Park Rd N Kingstown, RI 02852-8420

• 

  Ocean State Job Lot

  133 Webster Square Rd Berlin, CT 06037

• 

  Ocean State Job Lot

  90 West Street Clinton, CT 06413

• 

  Ocean State Job Lot

  713 Foxon Rd East Haven, CT 06513-1873

• 

  Ocean State Job Lot

  60 E Main St New Britain, CT 06051-1944

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a swimming pool on 7/1/23 as is was putting it together it was missing parts and the pool liner is defective I called job lot the next day asking for a refund for being sold a defective pool. was told no by manger and call the pool company it's their problem .

  

  Business Response

  Date: 01/20/2024

  Every pool sold by Ocean State Job Lot has the attached label on it. By reaching out to the manufacturer on the label, ************* would receive replacement parts etc. We have no record of ************* reaching out to us for refund, information etc and we are unable to locate proof of purchase of the pool. 

  Customer Answer

  Date: 01/20/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  Refund with unopened box with receipt.how do you know you were sold a useless defective product without opening the box .pool advertised as ready for water in 60 minutes been 6 months still not able to install they take no responsibility told to call vendor what a shady way to run a business 
  Regards,

  *******

   

   

  

  Business Response

  Date: 01/22/2024

  Prior to 1/20/24, there was no communication from ************* about a damaged pool. ************* now has a copy of his receipt and needs to reach out to ********** for replacement pieces/refund etc. Their contact information is ************ and ************************************.

  Customer Answer

  Date: 01/23/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed .

  I did contact store on 7/2/23 was told no refund  .put in dispute with bank credit card .and now I am reaching out to BBB .mass attorney

  General office .and will be filing in small claims court next.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:01/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov. 1, 2023 - I bought an air fryer with a crazy deal. Sakuchi 10-in-1 Digital Air Fryer with LED Touch Screen, 5.8 qt, Black Order #: o20433961 It malfunctioned and caught fire and will no longer work. I called your costumer service line and was told I was not eligible for a full refund because I spent part of the crazy deal Gift card. This is unacceptable to me because the deal was that I got a functional air fryer plus the gift card for $89.99. I feel cheated and tricked and none of your employees are helping to make this right. No one was willing to do an exchange for a different air fryer either.I want you to honor the original deal; all my money back (the full $89.99) or a replacement air flyer and I keep the remaining balance on the gift card. Make this right.

  

  Business Response

  Date: 01/15/2024

  **************** spoke to *************** on Friday, January 12 at approximately 4:33. We apologized that his item had not met his expectations and as this item is out of stock and unable to be replaced, we offered him a refund per our posted Crazy Deals rules and regulations. At this time, he had a return balance of $55.72. He refused the refund and returned to the store where he exhausted the balance of $55.72, knowing that if this was done, he would not be eligible for any refund. 

  Attached you will find the Crazy Deals FAQ's, please note, the pertaining section:

  "What if I need to return an item that I bought as a Crazy Deal?
  If for any reason you require a refund for the product, the unused Crazy Deal item must be returned along with the unused Crazy Deal Gift Card in order to receive a full refund. If the Crazy Deal Gift Card has been used, the return will be equal to the unused Crazy Deal Gift Card balance plus the net sell price of the item, after the Crazy Deal promotional discount.
  
  For example, you buy a Crazy Deal item for $20 that comes with a $10 Crazy Deal Gift Card. If you return the item with the full $10 balance on your Crazy Deal Gift Card, you will get $20 back. If the Crazy Deal Gift Card has been partially used and only has $5 left, you will only get $15 back on your return."

   

  **************** did try unsuccessfully to locate manufacturer info. This item was a close out and no manufacturer info was available.

• Initial Complaint

  Date:10/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Opened membership this week in local store. After further consideration, I contacted customer service the following day asking them to delete profile. Response was "yeah we will do it, but you need to find a way to print off a form, sign it, and return it to us". This is a simple request. DELETE MY PROFILE. I want this done and would like written confirmation that this work has been completed along with an explanation of what you did with my personal data and who it was shared with. In writing.

  

  Business Response

  Date: 10/04/2023

  To delete the ******************* information, we do need her to sign a Declaration of Identity. Once we receive that, we can delete the Insider account that she opened. This is for the protection of both the consumer and our company. For your convenience I have attached the form. She may sign and return it through this site or our email or mail it to ** at:

  Ocean State Job Lot
  Customer Service
  *************************************
  ***************, ** 02852
  

• Initial Complaint

  Date:08/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased rug and other items with personal check. Rug was not big enough for area. OSJ has policy of 10 day period for checks to clear. Waited the 10 days and returned rug for refund. Store personal would not give me money back, gave me a store credit card for rug amount. I wanted my money back not a store credit, store manager said it was their policy to only give back store credit for items returned when purchased with check.

  

  Business Response

  Date: 08/07/2023

  Ocean State Job Lot does have a 10 day waiting period for all checks. After the 10 days has passed, ***************** would be able to receive a cash refund with the items and proof of purchase. To look into this, I will need more information.

  Date, Store, Refund Receipt info. He may provide the information here or call. I do not have any records of previous phone calls/contact.

  **********************

   

• Initial Complaint

  Date:07/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the 122 NY-59, ******, ** ***** location on July 29th in the afternoon around 3pm. I spend my Crazy Deals gift card credit to buy items. I was unsure how much Crazy Deals credit I had, so after ringing my items, the associate scanned my Crazy Deals Card. I did not have enough credit to purchase all my items. I asked if we could start over, and the manager ****** came over to explain that it was impossible to void the transaction once scanned. That is shocking. I asked if I could use my Gift Card credit (non-Crazy-Deals credit) to make the deficit and complete the purchase and then return the items immediately. ****** said yes, but he would have to offer my store credit for my return. I asked, can you just add back the credit to my gift card since I used the gift card? He said, "No." I asked, "Are there any restrictions with Store Credit." ****** said, "No." So I agreed. The next day on 7/30/23, I entered the store again to spend my store credit. I tried to purchase their promotion, whereby you earn a Crazy Deals credit for every dollar spent on that table. When I tried to purchase this promotion, my Store Credit was denied. ****** came over to explain that Store Credit is not eligible to purchase this promotion. So I reiterated, when I asked if there were no restrictions yesterday, why did he tell me, "No"? He said he always explains that store credit is not eligible for Crazy Deals promotions. He did not explain that to me yesterday. I would not have agreed to the return had I known. ****** gave false information in stating that there were no restrictions in using Store Credit. Also, I believe it is disingenuous to ONLY offer store credit as a refund option when using a Gift Card. That is not stated explicitly at the store nor is it clear from the website's return policy. I am writing to request $10.84 be refunded to a gift card or credit card, which has no restrictions in promotions it is eligible to purchase.

  

  Business Response

  Date: 07/31/2023

  I have reached out to customer via an email that he sent in to our *************************** asking for his mailing address so that I may send out the $10.84 on a gift card. 

  Customer Answer

  Date: 07/31/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:07/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday 24, ******************************** ******* Park, ** at a little after 8 am. I wanted to purchase boxes of 80 count *********************** **************** pods that were on sale for $24.99 each. The sign in their window says that every Monday between 8 am and 9 am seniors get 20% off of food items. The cashier told me that I could not have the discount because the items were on sale. I talked to the Manager and he had to go outside to read the sign. I told the Manager that no where does it say excluding items on sale. He said that he could not do anything. The boxes of coffee pods would have cost me $19.99 each. Several does ago I sent a complaint through their website and have not received a response.

  

  Business Response

  Date: 07/31/2023

  The system is designed to offer the best discount for the customer. If the 20% price was a better discount, that is the price ************* would receive. In this case, the sale price of $24.99 was the best price so that is the price he received. 

  Customer Answer

  Date: 07/31/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  **************

   

   

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I frequently shop at Ocean State Job Lot stores. I am also an employee of this specific store. Customers and employees are both complaining because we have no working air conditioner. It reads ***** degrees in our building at all times and we are not provided water for free all the time we are required to buy a drink. Multiple customers and employees have gotten heat exhaustion and one a heat stroke from this heat

  

  Business Response

  Date: 07/31/2023

  Hello,

  Thank you for reaching out to us regarding this matter. Can you please provide the specific store you are referring to?

  Thank you

• Initial Complaint

  Date:07/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a gift card from Ocean State Job lots and I have told that I can buy anything using the gift card that I have purchased but there is a restriction in using Crazy deals gift cards. I have not told that I can't use online for the normal gift cards. There are many products are not available in-store while I can't be able to use gift cards online. I have the receipt of the gift card which is unused condition, but Ocean state job lots said they will not refund for the gift cards. This is totally different experience than other stores. I have the receipt and unused product I can get refund then why not gift cards?

  

  Business Response

  Date: 07/06/2023

  We apologize that ***************** was upset that he was unable to use the purchased Gift Cards for online purchases. The back of the Gift Card does state that it can be used for in store merchandise and the Buy Online FAQ's also list the methods of payment that is accepted. I have attached a photo of both the back of the gift card and the Buy Online FAQ's. For your convenience, I am adding the applicable excerpt below.

  "What forms of payment do you accept online?
  We accept ***** Mastercard, ************************** and PayPal online. At this time, we do not accept Gift Cards, Crazy Deal Gift Cards, Merchandise Credit, or EBT online."

  Customer Answer

  Date: 07/06/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [What Ocean state job lot is saying is practically impossible for a person to look into FAQ on a website to buy gift card. Who does that really? Also in their advertisement on Gift card they should mention exclusively that this card can't be use online. This is trivial that all store allows the gift card to be used online and this is a clear deviation to the standard which they should exclusively called out.  They exclusively called out that crazy deal GC can't be used for Crazy deal promo, why not they mention that GC can't be used for online transactions?]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Bimal

   

   

  

  Business Response

  Date: 07/10/2023

  The back of the Ocean State Job Lot Gift Card does state "This gift card is redeemable for merchandise at all Ocean State Job Lot stores". 

• Initial Complaint

  Date:05/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased two wood white rocking chairs from Ocean State Job Lot in October of 2022. We purchased a small white table to go with them. We used them for two months and by the end of the second month, both chairs had changed color from white to a yellow ivory color. Ocean State has a 90 day return policy. SInce the chairs didn't change color in their alloted time period, we cannot return them. We purchased white, they are now light yellow through no fault of ours. They sold ** chairs that were not primed properly. They are a defective product and I would like a refund to go purchase rocking chairs that will not turn color in two months. They continue to sell these chairs in their stores and on their website. You can see the color change in the picture I uploaded. They don't match the table or the white trim on our house.

  

  Business Response

  Date: 05/18/2023

  ***************** purchased the chairs, sku # ****** on June 5, 2022 from our Wakefield, ** ***************************** states that started to change color 2 months after purchasing them. If she had reached out to ** at that time, we would have been able to exchange them for her as she was within the 90 day return window. ****************** reached out to Ocean State Job Lot on 5/18/23, more than 11 months after purchasing the chairs. I have attached our return policy but for your convenience, the excerpt pertaining to this request is as below.

   

  Return Policy
  Ocean State Job Lot maintains a 90-day return policy on most items sold in our stores, exceptions listed below.
  Items returned within 90 days from date of purchase with a receipt are eligiblebased on original payment typefor refund or store credit.
  Returns without a receipt are subject to the lowest promotional price.
  Job Lot Insiders can return product within 90 days without their receipt, so long as the original transaction is affiliated with their Insider account.
  An item returned with a Gift Receipt is eligible for store credit only.
  The customer must have a readable, unaltered, original sales receipt to receive a refund.
  Items returned must be in resalable condition with all original parts and packaging intact.
  Product purchased online is treated like any other store merchandise and subject to the policy outlined on this page.

   

  Customer Answer

  Date: 05/18/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****************

   

   

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked for and received 2 OSJL gift cards totaling $250 for my birthday as I wanted to purchase a specific outdoor patio set for $499. Sadly, when I tried to use the gift cards to purchase the set online, I realized that customer's aren't able to use gift cards for online purchases. I went to the store in ***********, **, assuming I would be able to complete the purchase there, but was told that they could not complete an online purchase at store level. I then asked them to cash out my gift cards so I would be able to use the cash to complete my order online. I was again told no, they couldn't do this. Today I spoke to a customer service rep and supervisor at the corporate office and they also told me there was no way to use these gift cards to complete my purchase OR cash out the gift cards. I've never had so much trouble trying to spend money at a retailer before.

  

  Business Response

  Date: 04/11/2023

  All rules, regulations are posted on our website for our customers to view prior to making an online purchase, which I have attached. For your convenience, I have added the excerpts regarding in-store ordering and payment methods below.
  

  Can I still place an order for Ship to Store products in a store or by phone?
  With the launch of Buy Online, Ship to Store, weve eliminated in-store and phone ordering. The good news is that shopping online is easy and open for business 24 hours a day!

   

  Payment and Security
  What forms of payment do you accept online?
  We accept ***** Mastercard, Discover and **************** online. At this time, we do not accept Gift Cards, Crazy Deal Gift Cards, Merchandise Credit, or EBT online.