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Business Profile

Golf Lessons

GolfersRX

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Golf Lessons.

Complaints

This profile includes complaints for GolfersRX's headquarters and its corporate-owned locations. To view all corporate locations, see

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GolfersRX has 2 locations, listed below.

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    • GolfersRX

      140 Point Judith Rd Ste C39 Narragansett, RI 02882-3454

    • GolfersRX

      PO Box 609 Saunderstown, RI 02874-0609

    Customer Complaints Summary

    • 81 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/12/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a divot mat from Golfers Rx on August 21st of this year. Have not received it and sent two e-mails, one on September 27th and one on October 14th. I also called twice. The first call I don't have the date for and the second call was made on November 8.The company has not responded back except for the automated message that they will get back to me. They have not either by e-mail or phone. The invoice number is ****** and the amount of the purchase is *****

      Customer Answer

      Date: 11/25/2022

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:10/17/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      RX# ****** May 2022 purchased Hibrid Golf watch charged $199.99 6/11/22 received confirmation authorization to return, sent back by certified mail.6/15/22 delivered 6/22/22, voice ****** confirmed receipt of watch returned and they were requesting refund from GolfersRX 7/14/22 received em from ***, GolfersRX, she requested refund and can take up to 10 business days. 8/2/22 sent em requesting, em back, There is a new comment in the ticket submitted by ******************* to Customer Support 9/6/22, 9/23/22 requested again by phone and em 10/5/22 - sent certifed letter to address I was given.10/17/22 - received letter back not delivered. Filed complaint w/ BBB.

    • Initial Complaint

      Date:10/16/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SCAM INTERNET SALES Item purchased - never sent seller does not respond to either a text, phone call, or e-mail EVERYTHING GOES TO VOICEMAIL OR A SPAM EMAIL IS RETURNED Wed, Sep 28 at 1:38 PM Receipt From GolfersRX Paid $388.95 Invoice #****** ************************* September 28, 2022 ProductTotal Live View Pro Bundle$377.00 Shipping$11.95 Total:$388.95 Paid$388.95 GolfersRX ****************************************************** **************

    • Initial Complaint

      Date:09/20/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned a putter under RA number ********. Returned on time with all requirements met. Return was not accepted as they said it was an error with the new process. I was told no problem keep or destroy the item and a refund would be issued. No refund and no response to my attempts to get this resolved. Amount was $175.94.

      Customer Answer

      Date: 10/01/2022

      I have not heard from the business in response to my complaint. I have e mailed and called but no response though months ago they said to be assured I would receive a credit for returned items. The credit never arrived. 

    • Initial Complaint

      Date:09/16/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      GolfersRX * Purchased golf club - 07 July 2022 * Product was promised in one week and not delivered after two weeks * Requested a refund if unable to deliver product. Refund amount is $175.94 on Invoice #****** * On 15 July, *** from GolfersRX responded via email indicating refund to be processed in 10 days * Five subsequent requests for refund were sent: 1st request for refund: 15 July 2022 2nd request for refund 16 August 2022 3rd request for refund 23 August 2022 4th request for refund 25 August 2022 5th request for refund 16 September 2022

    • Initial Complaint

      Date:08/04/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a golf training aid on May 28, 2022 with a total cost of $69.98 ( including $59.99 for a Premium Divot Mat and $9.99 for enhanced shipping) with promised delivery date of June 7,2022. GolfersRX sent email acknowledgement of my order on May 28,2022 and charged my credit card for $69.98 on May 29, 2022. Product was never delivered to me as promised. I attempted to contact the company by telephone starting on Thursday, June 9, 2022, but was only able to leave a message as directed. Though their phone greeting promised someone would contact, I was never contacted by GolfersRX. I followed up by calling GolfersRX the following Monday and was able to speak to a woman who answered the phone "GolfersRX". She took my information and promised a return call from one of their agents. Never heard back. On Friday, June 17, 2022, I tried again unsuccessfully to make contact by telephone with GolfersRX. No one ever answered the phone, it just rang with no response whatsoever. I contacted my credit card company and filed a dispute on June 17,2022. Citi Card immediately requested GolfersRX provide information with regard to my dispute. As of August 3, *****, neither Citi Card nor I have received any contact from GolfersRX.What Do I want:-Full Refund credit against my credit card account-Citi Card needs to hear from GolfersRx acknowledging the product ordered was never delivered -A mechanism to warn other consumers not to do business with GolfersRx -GolfersRX to be sanctioned in some way to ensure they operate honestly -An apology would also be nice PS: I have additional info if necessary, that contains account numbers and such

      Customer Answer

      Date: 08/19/2022

      I have not heard from the business in response to my complaint.

       

      I have never received any contact whatsoever from this company since they first acknowledged my order. Product was never delivered. Telephone calls went unanswered. Once I disputed the charge to my credit card, the crdit card company sent a message to GolfsRX that I had disputed their charge and gave them 60 days to respond. The provisional credit applied to my credit card was finally made permanent once the 60 days passed.

      No one from GolfersRX ever responded. I would not under any circumstances do business again with GolfersRX. Telephone calls are answered by an answering system that allows one to leave a message. My numerous messgaes were never responded to, thus I disputed the charge with my credit card company. We have had the particular credit card I used to make the purchase for 27 years. This dipute is only our second dispute in 27 years. In the case of our only other dispute, the merchant responded in less than a week and the dispute was settled. GolfersRX on the other hand was ASBESENT WITHOUT LEAVE. Not a good company to do business with.

    • Initial Complaint

      Date:08/03/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/12/2022 I ordered a Swing Caddie SC200 for a total of $294.95 after shipping and taxes. I received an email confirmation of my order with invoice#******. At the time the order was placed it has an estimated receiving date of 6/20/2022. I allowed over a week to go by past the anticipated receiving date before I tried to reach out for an update. When you call their phone number ************ it goes straight to a voicemail and despite leaving messages my calls have not been returned. On 7/5/2022 I tried contacting them via email instead at ******************************** I received a response the same day stating that they were experiencing a delay in shipment but that they would be receiving more product in that week and would send out right away. I let a few more weeks go by until I emailed again on 7/28/2022 after my order still had not arrived. I have received no response to my email on 7/28/2022, nor have they responded to my subsequent emails and voicemails regarding that I would like an update on my order OR a refund.

      Customer Answer

      Date: 08/18/2022

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:08/02/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Receipt From GolfersRX Paid $103.99 Invoice #****** ************************* I order this back on 7/18. I have called them several times and it always goes to VM. They state they will return my call and never do. I also have sent several emails looking for updates. They still have not provided me with a tracking number, etc.July 18, 2022 ProductTotal F2 Wave - 56 Degree$89.00 Shipping$14.99 Total:$103.99 Paid$103.99 GolfersRX

    • Initial Complaint

      Date:08/01/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned 2 F2 Wave golf clubs within the 30 day money back guarantee period. They were returned to me because the *** drop box address at a Staples would not accept them. GolferRx said they were having issues with the Drop box so they told me to just keep the clubs and they would refund my money ($160). They said it could take up to 10 days. It has been over 30 days with no refund. I have left several emails and voicemails asking for an update with no response. Order #******

      Customer Answer

      Date: 08/18/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *********************

    • Initial Complaint

      Date:07/29/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an A2 golfers watch from Golfers Rx. The face was too small for me to read. Price was around $200. I contacted them, got return info, and returned the watch. Was told to contact ******************** Did so. Heard nothing, so again contacted GolfersRx. Received a reference number, ******, but no refund. That was 4 months ago. After 2 months, I reached out again. *** told me shed processed my request and that I should have the money refunded within 10 days. Still nothing. Have again reached out to ***. That was last week. No response. **************** dreadful. I am a retired attorney.

    GolfersRX is NOT a BBB Accredited Business.

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