Business Profile

Incentive Programs

Personify Health, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Personify Health, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

38 total complaints in the last 3 years.
11 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/01/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint against Virgin Pulse, a health and wellness company, for failing to honor a promotional offer that was explicitly communicated and marketed to its members. This situation has caused not only financial inconvenience but also considerable distress due to the misleading and inconsistent information provided by their customer service team.On November 28th, 2023, I completed my biometric screening, a requirement set forth by Virgin Pulse to receive a $75 credit for the year. This action was taken well before the advertised deadline of November 30th, as was clearly stated in their official marketing communications. The results were directly uploaded to Virgin Pulse from Quest Diagnostics, ensuring they had all necessary documentation in a timely manner.Despite fulfilling all stipulated requirements, I was dismayed to discover that Virgin Pulse did not credit the promised $75 to my account. Seeking resolution, I initiated a chat with a member of their team. I was informed that the crediting process needed to be completed manually but was assured it would be addressed promptly. However, this assurance proved hollow as the credit was not applied to my account. In a subsequent attempt to rectify the situation, I sent an email to Virgin Pulse outlining the issue. The response I received was not only unsatisfactory but also factually incorrect. The representative incorrectly stated that the marketing materials required completion of the biometric screening by November 1st. When I provided evidence contradicting this claim, demonstrating that the actual deadline was November 30th, the representative then claimed to escalate the issue for further review.It has now been over 30 days since my initial completion of the biometric screening, and there has been no resolution or credit issued to my account. This lack of action and the provision of false information is not only unprofessional but also deceptive.
Business Response
Date: 01/04/2024

Thank you for your patience while we researched ******************** inquiry further. We currently have a case for **************** in which we have actively working on resolution for this member in. The ticket is #******* and once resolved a response will be sent to **************** to resolve his issue.
Customer Answer
Date: 01/17/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

Hello, the business had the same representative reach out for a screenshot of the policy, I provided a screenshot. They said they escalated it to someone else, and I never heard from anyone again. This is the reason I filed a complaint with the BBB to begin with, this company simply sits on information, and does not research or abide by their required mandate of operation. The company continues to delay with no reason, meanwhile I am afraid I will be sacrificing my earned $75 benefit for 2023.

Regards,
Max

Business Response
Date: 01/31/2024
Thank you for your patience while we review ******************** rebuttal. We are actively working for a resolution for ****************. Once we have an update, we will update ******************** open ticket with us.
Customer Answer
Date: 02/02/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
The Benefits Period Ends 03/31/2024, if Virgin does not resolve this issue by then, I will be unable to put in a claim. It has now been over 60 days with no resolution. It appears Virgin does not operate with any type of urgency. I implore them to please resolve this, so that I can submit for my 2023 reimbursements by March 31st, which is the legal cutoff date.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Max

Business Response
Date: 02/16/2024
We apologize for the delay. A response has been sent to **************** to resolve his concern. Thank you!
Initial Complaint
Date:10/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My employer provided us with an account through ********************. We canceled our subscription at the end of September and before that cancelation I tried to log in and make a purchase with the points I had received. Their website froze and wouldn't complete my order and when I was finally able to get logged back in I had lost $100. I contacted them right away and the customer service rep ************** helped me and "escalated a claim" on October 1st to try and get that $100 retrieved. I checked in every few days and received the same response that they were working on it. I decided to log in today and redeem the points that I did still have on my account since our acct was closing the end of October. We received an email saying it would end 10/30 so I wanted to close out before today was over. I couldn't get logged in so I tried chatting in again only to find out that they cancelled our accounts at midnight rather than allowing us the actual day to finalize any purchases. I chatted in again (since there is no way to call them) and happened to get the same representative I got at the beginning of October. I voiced my frustration and all she kept saying was there was nothing she could do because my account was closed. I tried explaining that I was told by three different representatives (including her) that they appreciated me being patient and to just wait because the were working on my claim but it wasn't done yet. They just kept telling me this knowing my account would close out and knowing I was waiting for a final answer on whether I would receive my lost credit back before making a purchase. She can see my account today when I spoke with her in chat but claims there is nothing she can do to help me even though my "ticket" is still open on the previous issue and the chat transcript is there from all the times I spoke with reps who told me to just wait because it wasn't finalized yet. THEY told me to wait and now they are telling me they can't help me retrieve my credit.
Business Response
Date: 11/01/2023
Thank you for your patience while we researched ************************ inquiry further. We currently have a case for ******************** in which we have actively been communicating with the member in. The ticket is #******* and once resolved a response will be sent to ******************** to resolve her issue.
Customer Answer
Date: 11/01/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[They have been claiming to work on my case for a month now and it is a simple "yes" or "no" answer. The case they are referring to now is pointless because they refused to provide a resolution knowing that my account would close October 30th. Now, I did not only lose the $100 they have the case open for but I have lost an additional $290. I asked a representative if they would have a resolution before October was over or if I should just make a purchase with my $290 credit so I didn't lose that. I was told to keep being patient and they were working on it. Once I got the email that my account closed, I reached out to them and explained that their representatives told me to keep being patient and they were working on my case and their response was "there is nothing we can do now about your $290 that you lost. Your account was closed". It was THEIR representatives that kept telling me to be patient and wait. Now they are claiming that there is nothing they can do to credit my $290 that I lost because I did was they asked me to do. I am not satisfied with their response to this claim because it is not accurate. It doesn't take that long to determine if they are going to restore the $100 I lost because their system glitched and it very much feels like this was done knowing my account would close and I would end up losing a total of $390, not just $100 that I was trying to get back. Since there is a case open that they are "working on" and because of that, I lost an additional $290, then they should be restoring all of my $390 not just $100.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******

Business Response
Date: 11/03/2023
Thank you for your patience while we researched ************************ inquiry further. A response has been sent to ******************** to resolve her issue via her open ticket with us.
Customer Answer
Date: 11/06/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[The response given to me was to reimburse the $290 I lost while waiting on a response that the ticket was opened for. They took a month to "work on" the claim where I had lost $100. In that month, I kept being told that they were working on it and to be patient. When the representative emailed me last week with the offer of $290 reimbursement, I asked about the $100 that originally was missing due to their website malfunctioning. She immediately was all of a sudden able to give me a response and an explanation as to why they can't reimburse that even though it was their website that caused me to lose that money due to it not finalizing the order and freezing up. I am very frustrated that they spent a month determining if they could reimburse that which led to me losing more money and then as soon as I filed a claim against them, they offered me my $290 and all of a sudden were able to give me a quick reply for the original claim. That should have been handled immediately in the beginning of October when I initially spoke to someone but instead they drug it out a month and were able to find a quick resolution once I filed this claim. I shouldn't have lost any of my money, I should have been able to place my order with $390 worth of credit applied. They have reimbursed me the $290 but now are making it sound like it's my fault that I lost the $100 even though I was placing my order with that $100 in my account but their website wouldn't let me finalize my order and just kept freezing up (I tried to order on multiple different devices to ensure it wasn't my device) and once it finally let me back in, the $100 credit was gone. That is not my fault, that is their website causing the issue and they're not taking responsibility for it. $100 is a lot of money to lose with "sorry" as the response when their website malfunctioned.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******

Business Response
Date: 11/17/2023
Thank you for your patience while we looked into this further. The $100.00 subsidy credit expired as of the account cancellation date of 9/30/23. ******************** contacted us on October 1st via email and October 2nd via our chat interaction. Both contacts were after the subsidy expired. We are unable to refund ******************** for the subsidy as this would have needed to be used prior to expiring. ******************** has been refunded $290.00 for the unredeemed Pulse Cash she earned prior to cancellation.
Initial Complaint
Date:10/24/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Quest Diagnostics Appointment: November 22, 2022 at 8:30am ******************** test to receive credit into Health Account Plan (HAP) annually for 2023 year.Per Quest Diagnostics, they've provided results to Virgin Pulse on following dates in 2022: 11/25, 11/26, 11/28, 11/29, 11/30 and 12/1.****** advised they didn't get anything from Virgin Pulse. I'm losing $1,000 in 2023.
Business Response
Date: 10/27/2023

Thank you for your patience while we researched ******************** inquiry further. We currently have a case for ************ which we have actively been communicating with the member in. The ticket is #******* and once resolved a response will be sent to ************ to resolve his issue.
Customer Answer
Date: 10/27/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

Kaman ****
Initial Complaint
Date:08/25/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i submitted the info needed to be given gift cards. they have yet to provide the gift cards and every time i talk to support i get told to resubmit or contact them a different way. *** explained to them i am unable to resubmit on the correct days due to them blocking the dates out. they have offered no other help. i am owed $50 for the Physical exam, $50 for the cervical cancer screening, $10 for the flu shot and $25 for the covid vaccine. they have been very unhelpful in getting this issue resolved. i entered all the info at the end of june they told me it would take 30 days for me to be rewarded. it has been over 30 days and they have failed to resolve this issue.
Business Response
Date: 08/30/2023
Thank you for your patience while we researched **************************** inquiry further. Our records confirm ************************ has been rewarded for the following activities:
Flu Shot on August 27th in the amount of $10.00
Physical Exam on August 28th in the amount of $50.00
Cervical Cancer Screening on August 28th in the amount of $50.00
Covid Vaccination on August 30th in the amount of $25.00
We apologize for this inconvenience as these activities are rewarded via files received and can take time reflect in a members rewards.
Thank you!
Customer Answer
Date: 08/30/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*************************************
Initial Complaint
Date:08/03/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to get my earned $475 rewards sent to me via a **** gift card in their rewards system and they have been telling me for 5 days they have a system issue that is not allowing me access to the money I have earned and am owed. They will not provide me an ETA or advise what the issue is other than they cannot pay me the money right now and to be patient.
Business Response
Date: 08/09/2023
Thank you for your patience while we researched ********************** inquiry further. We currently have a case for ****************** which we have actively been communicating with the member in. The ticket is #******* and a response has been sent to ****************** to resolve his issue.
Initial Complaint
Date:06/26/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I requested electronic deposit of earned funds totaling $410 on May 24th. The company maintains that funds are transferred within 7 business days. I have communicated with them several times beginning after 10 business days. I have been told to be patient, and I have been. There has been no update or resolution.
Business Response
Date: 06/28/2023
Thank you for your patience while we researched ******************** inquiry further. We currently have a case for **************** which we have actively been communicating with the member in. The ticket is #******* and a response has been to sent to **************** to resolve her issue.
Customer Answer
Date: 06/28/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*****************************
Initial Complaint
Date:05/31/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is an official complaint regarding the withholding of my rewards.I have filed multiple request for escalation review and I have not heard back from anyone.The agents that have helped me have refused to do anything and simply state that a request is pending. This last agent I spoke to stated that there was no upper management or leads supervisor available to speak to since they are all work from home.Im simply asking to have my $75 dollar reward that has been approved credited to my account so I can buy a watch.The Virgin Pulse customer service is horrendous.
Business Response
Date: 06/05/2023
Thank you for your patience while we researched ******************** inquiry further. We currently have an open case for **************** which we have actively been communicating with the member in. The open ticket is #******* and we will continue to communicate with **************** via this ticket and hope to have resolution soon.

Customer Answer
Date: 06/05/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process
I have not received a response to my email inquiry. Virgin Pulse has stated they will be sending either a **** Gift Card or an Amazon gift card to me via email, I have requested a $75 Amazon gift card from them. Once I have received it, this complaint will be considered completed & resolved. I look forward to the prompt response of the Virgin Pulse Leadership.

FAQ

Regards,
******

Business Response
Date: 06/07/2023
A gift card has been emailed to **************** at the email on file. **************** was advised it could take up to 24 hours for the gift card to be delivered. The member should check her junk/ spam email as it may have ended it up.
Initial Complaint
Date:05/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a Virgin Pulse Max **** as a gift some months ago. I finally opened the package and followed the directions to charge the watch. After allowing the charge I downloaded and installed the app in my attempt to activate and use the watch. Once completed, I noticed the watch did not hold a charge and once removed from charger it dies. I reached out to ******** via email as stated on website. I have yet received a response to date. I am not having any faith in this company customer service as previously stated there is no clear line for customers to communicate. I wish for someone to contact me in reference to this brand new item that is if no value. If no repo we, I will continue reaching out to everyone that will listen to this complaint. But I am hoping that we do not have to go this far.
Business Response
Date: 05/12/2023
Thank you for your patience while we looked into ******************** concern. **************** reached out to us for assistance via email on Tuesday and a representative responded to **************** yesterday. This response was timely and within our Service Level Agreements. We are currently reviewing ******************** inquiry and will update **************** via his open ticket # ******* once we have resolution.
Initial Complaint
Date:04/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is in regards to my work email *************** through Virgin Pulse health incentive program.Sleep points have not been uploading since June 13, 2022 & thus, *** credits every quarter have not been received during the incentive program. I have been having sync issues with my watch during this time and Virgin Pulse continues to ignore & rectify this issue. It appears the company is misleading users with false promises of credits to collect important health data for their own marketing purposes.Have been communicating with *************************** and continue to receive no resolution on this matter.
Business Response
Date: 04/06/2023
Thank you for your patience while we looked into ************************ concern. As ******************** was advised we are no longer able to assist with an issue he may have experienced in 2022. The program year has ended. We are currently reviewing ************************ inquiry and will update ******************** via his open ticket # ******* once we have resolution.
Customer Answer
Date: 04/06/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Dear Virgin Pulse Support Team,
Thank you for your response regarding my concern about the issue I experienced with my sleep time not being uploaded in 2022. While I understand that the program year has ended and you are no longer able to assist with issues from that period, I would like to request that you revisit this issue.
As I mentioned in my previous message, I did not receive credits for my sleep time due to a technical error on your behalf. I believe this was a mistake, and I would appreciate it if you could review my account and credit me accordingly for the sleep time that was not uploaded.
I understand that it may not be possible to address this issue immediately, but I would appreciate it if you could look into this matter as soon as possible and provide me with an update on its resolution.
Thank you for your attention to this matter, and I look forward to hearing from you soon.
Sincerely, *****************************

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******

Business Response
Date: 04/14/2023
We are waiting and working with ********************' sponsor on an exception approval to reward and we will be responding early next week or as soon as we hear back from them. Case is still open with our management, with high priority and visibility.
Customer Answer
Date: 04/18/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Dear Virgin Pulse Support Team,

I am writing to bring to your attention an issue with my sleep tracking on the Virgin Pulse platform. Despite regularly wearing my device, I have noticed that my sleep has not been recorded, resulting in no credits being awarded for this activity. As a result, I kindly request compensation for the missed credits.

I have tried troubleshooting the issue by resetting my device and reinstalling the Virgin Pulse app, but the problem persists. I have reached out to the support team multiple times regarding this matter, but unfortunately, no resolution has been reached yet.

I have not received a resolution from Virgin Pulse regarding the issue with my sleep tracking, and no credits have been awarded for the missed activity. However, I am willing to wait for an additional two weeks to allow for a resolution to be reached before considering escalating the matter.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******

Business Response
Date: 04/19/2023
Thank you for you patience.
This issue has been handled internally and the outcome of *********************** request has been communicated via his ticket #******* which is now closed.
Customer Answer
Date: 04/20/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Report has been filed with the federal trade commission as Virgin Pulse is refusing to uphold their own terms and conditions.
Virgin Pulse continues to refuse to research into their faulty synchronization for sleep hours & awarding credits appropriately.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******
Initial Complaint
Date:03/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 17th, 2023 I initiated a return for an item that I received from Virgin Pulse (VP). The return slip was obtained from a link sent by VP and the product was shipped back January 27th. The value of the product was $180. A rep from VP asked me for the tracking number, which I did not get from the Postal Annex that shipped my product back to them. I called Postal Annex to get the tracking number after I sent the product to VP at their request, but they were not able to get that information for me. VP stopped responding to emails, which I have sent several, and they have not returned my calls. The original request number from VP associated with the return transaction is *******. All I would like is my money returned to me.
Business Response
Date: 03/23/2023
Thank you for your patience while we looked into **************** concern further. A refund in the amount of $180.98 has been submitted for Mr. ***** order that was returned. The refund will be refunded to his credit card used for the purchase. Please be advised it can take **** business days for ************ to see this refund.

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Personify Health, Inc. is NOT a BBB Accredited Business.