Complaints

This profile includes complaints for MinuteClinic, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

MinuteClinic, L.L.C. has 710 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  MinuteClinic, L.L.C.

  1 Cvs Dr Woonsocket, RI 02895-6146

• 

  MinuteClinic, L.L.C.

  4365 N Oracle Rd Tucson, AZ 85705-1633

• 

  CVS Pharmacy

  3832 E SPEEDWAY BLVD TUCSON, AZ 85716-4039

• 

  MinuteClinic, L.L.C.

  8920 E TANQUE VERDE RD TUCSON, AZ 85749-9604

• 

  MinuteClinic, L.L.C.

  2010 S Dobson Rd Chandler, AZ 85286-7374

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an appointment online at which time they collected my insurance information and credit card number. During the entire process prior to and during the visit no mention was ever made about potential charges or insurance coverage. During the visit i was also offered a flu shot. No mention of the potential cost. No costs were ever disclosed to me. My insurance denied the claim as out of network. The minute Clinic then charged my card for the full amount. While speaking to them about the charge i find out that they have Cash Pay pricing at about 25% of the amount billed to the insurance. They never checked my insurance for coverage and never disclosed any upfront costs for insurance or cash. I have been asking for an adjustment to the cash price since I was not covered. All they keep saying is that since it was sent to insurance they can not make an adjustment. I want a refund between the cash price and what they charged my card.

  Business Response

  Date: 05/12/2025

  Thank you for your letter concerning billing. I am pleased to report that this matter has been resolved between MinuteClinic and ***** *****.

  Customer Answer

  Date: 05/12/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:05/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving a notice from *********************** that they have not received payment from my son's visit with minute clinic. I have called and tried multiple times to resolve this. My insurance has not been applied to the amount, so I refuse to pay the whole amount until they fix this. I have called multiple times to get my insurance applied and provide the information however every bill I receive does not show my insurance applied. All I want is my insurance applied so I can pay my bill. Thanks.

  Business Response

  Date: 05/19/2025

  The patients Mother, Kylie, has been informed that her insurance company is reviewing her claim.  The insurer advised that the review can take up to 30 days.  MinuteClinic cannot take any action until the patient's insurer completes its review.  I advised the account has been removed from collections as well. Therefore, MinuteClinic considers the matter closed.

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited Minute Clinic at **************** on 1/08/2025. the ** that seen me (very nice woman) entere my insurance card info/updated personal information etc. I suspected ear infection.The ** took my *** looked in my ears & confirmed an ear infection. I was issued an Rx that I picked up at the pharmacy in same store. 5/4/25 I received a notice from my bank for a large withdraw. I checked my bank to see a pending withdraw of $565.00 from MINUTE CLINIC! I checked w/ my insurance and they were never billed for this visit. I have never received a bill for this visit either. I called to question this charge and how they accessed my bank w/o me giving them my card or my consent and was told that I signed a paper for them to do this. ( I signed a paper to be "treated"...but was never told the above) I was told that I had my debit card " on file". Im assuming from using it in the *** store? because I have never given minute clinic my debit card. I asked to have this saved card info removed, and it was. I pay all my medical bills with an *** account debit card NOT my personal debit card. note- had I given them a card that day, it would have been my HSA card... so this is how I know it did not happen. I called and person #1 I spoke with asked for my ins. info (again) and said she will submit this claim to my insurance.. So it never was? I then spoke w/ person #2 and I asked for a detailed copy of my bill w/ specific charges, as I was a bit shocked that this service cost this amnt and $565 taken from my bank acct w/o my knowledge. I was told he can not give me a bill, since it's in claims .If there is no bill, I dispute the charges? I asked for payment to please be reversed until ins. was billed properly and told that cannot happen and I can file for refund if ins pays.. How is this ok? It feels so violating. I DO pay my medical debt, after my insurance makes claim and provider discounts/ any payments are applied. I also pay with my HSA acct. debit card only.

  Business Response

  Date: 05/13/2025

  Thank you for your letter concerning billing. MinuteClinic has made several attempts to reach ***** ******* via telephone. MinuteClinic has also sent ***** ******* a letter advising them to contact us should they like to resolve this matter. Please have ***** ******* contact ******** ******,Patient Support Senior Coordinator at ************ to discuss further.
  

• Initial Complaint

  Date:05/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 13, 2025, I visited a Minute Clinic location and was informed at the time of the appointment that the cost for the service would be $99. That amount was charged to my card and processed on the same day. I was not advised of any additional fees or that the $99 was a temporary or partial charge. The amount was presented as the full and final cost for the appointment.However, on April 24, ****** days lateran additional $40 charge was processed to my account without any prior notification or explanation. I contacted the Minute Clinic head office to inquire about the charge. I was told the $40 was valid due to a signed agreement that authorizes additional charges when necessary. While I understand such general consent forms exist, I was never informed at the time of service that any additional fees would apply or that the $99 payment might not be the final amount.I emphasized that I would not have proceeded with the appointment had I known the cost could change afterward. The staff at the head office acknowledged my concern but said they would only have the clinic manager reach out to me if they intended to take actionwhich they ultimately never did. I followed up again but received no resolution.I believe this is a case of misleading billing. Being quoted one price and then charged more almost two weeks laterwithout any explanation or communicationis dishonest and unacceptable.Desired Resolution:A full refund of the $40 charged on April 24, 2025.A formal explanation of why this additional amount was not disclosed at the time of service.A review of Minute Clinics billing and communication practices to ensure transparency for future customers.

  Business Response

  Date: 05/08/2025

  Thank you for your letter concerning ***** *******. I am pleased to report that this matter has been resolved between MinuteClinic and ***** *******.

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Insurance coverage through *****/*** and they listed Minute Clinic as my primary care provider, so I went there to get my referrals to specialists. After my visit, two weeks go by and I still did not have valid referrals to see my diabetes doctor. I went back to Minute Clinic to see about my referrals since I was overdue for medications for diabetes. After explaining my problem, I left thinking I would have my referrals handled. But, I found out I still did not have valid referral paperwork to make an appointment with specialists.A month passes and I found out I was billed for a second Wellness Visit from Minute Clinic. I am notified that Minute Clinic charged my credit card $375.06, This is not fair since my referrals were not properly submitted.I was going to an in-network clinic for referrals and Minute Clinic failed to provide the professional services I needed and then refused to issue a refund. I spoke with ***** *. supervisor at the call center for Minute Clinic support. She proceeded to tell me that they refuse issuing a refund for the out of pocket bill because Minute clinic says I was seen by one of their practitioners, therefore they have the right to bill me for a second visit. I have never been so disappointed in a healthcare operation. I Do NOT recommend go to Minute Clinic. They don't know what they are doing and it could jeopardize your health.

  Business Response

  Date: 05/14/2025

  Thank you for your letter concerning *.*******. I am pleased to report that this matter has been resolved between MinuteClinic and *.*******.

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Double charging for the same medical visit and testing!On Oct 22, 2024, I went to the CVS Minute Clinic for a consultation due to an infection. They ended up testing me and giving me a prescription which I filled at the *** pharmacy. Because my *************** card had not yet arrived in the mail even though I was already covered, CVS Minute Clinic charged my credit card and told me to get Aetna to reimburse me. Note: Aetna and CVS Minute Clinic share a parent company. When I submitted the claim to Aetna, they told me that CVS Minute Clinic filed a claim for the same services on Oct 22, 2024 and they already paid them. Aetna said I shouldn't owe anything for the visit. CVS Minute Clinic double charged for the same services and prevented me from getting reimbursed! I contacted CVS Minute Clinic by phone but couldn't reach anyone to talk to. I contacted them on their portal but didn't get a response. I want CVS Minute clinic to reimburse me for the $174 I paid for the consultation and testing them since they already claimed that with *****. I am leaving out the prescription since I paid *** pharmacy for that, not Minute Clinic. CVS Minute Clinic recently settled with the *************************************** Office of the Inspector General for double charging for other services but it seems that this is a pervasive practice that they keep doing.

  Business Response

  Date: 05/07/2025

  Thank you for your letter concerning ******* ***. I am pleased to report that this matter has been resolved between MinuteClinic and ******* ***. She has my direct phone number and will follow up if necessary. 
    

  Customer Answer

  Date: 05/07/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This complaint has not be resolved at all. CVS Minute Clinic said they would contact Aetna and file their claim with Aetna and I am to wait anywhere between two weeks to a month to see the results of the claim. Only if the claim is accepted will CVS Minute Clinic refund me either by credit card or check. It's highly inappropriate for CVS Minute Clinic to mark this resolved when they themselves said it would takes weeks when I *might* find out *if* I will get a refund. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  Business Response

  Date: 05/12/2025

  The patient has been informed that her insurance company is reviewing her claim.  The insurer advised that the review can take up to 30 days.  MinuteClinic cannot take any action until the patient's insurer completes its review  Therefore, MinuteClinic considers the matter closed. I have provided ******* with my direct contact number and advised we cannot keep the complaint open as we work to resolve this concern. Thank You. 

  ***** *****

  CDR, Patient Relations

  Phone: *************

  Customer Answer

  Date: 05/14/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

  [The complaint is not closed until I receive a refund. The response claims that she told me this matter was closed. This is a falsehood. During the conversation, we did not discuss closing this case. The fact that it will take 30 days for CVS Minute Clinic to receive a response from *****, this sister company, is not grounds to close the complaint. The complaint will stay open until I receive a refund. Any further attempts to close this before it is really resolved with generate the same response and a new complaint on BBB about attempts to close complaints on false grounds.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to my 9:10 appointment that I then had to wait 30 minutes for, to get my son tested for strep. After he came back positive we asked for the prescription to be sent to ***************. At ****** they had no prescription for my son. I then had to call minute clinic to decipher where my son's prescription went so I could get it. After spending 15+ min on the phone they stated the prescription was at *************** Delivery, and they said my only choice was to call them to have the prescription transferred. I called them, they didn't have the prescription, so I had to call them back. After being put on hold for 15+ min, the customer advocate forwarded me to the end of call survey and hung up without giving me any assistance. This caused me to have to call back a 3rd time, while we were just driving back to the minute clinic to try to talk to the nurse practitioner. The customer advocate then told me I could go back to ****** as they had it figured out and I could get my prescription from there so we turned around. Got to ****** and they stated they could not get the prescription as Optum did not have it. When I told the customer advocate, she told me the only way to get my son's prescription would be to take him to the ** and get a new prescription. Let me incur a $400+ bill and be wasteful of the healthcare system because minute clinic screwed up. The customer advocate also stated they sent **** to the nurse practitioner to send a new prescription. I again started driving back to minute clinic, in which I got to talk to the nurse practitioner. She never received any CRMs. I also spent 4+ hours of my time on the phone, driving between minute clinic and the pharmacy, trying to track down the prescription for my son. In this time his fever worsened and he got sicker, which is completely negligence and medical malpractice from minute clinic. They did absolutely nothing to help the situation at all.

  Business Response

  Date: 05/08/2025

  Thank you for your letter concerning ******** ********. I am pleased to report that this matter has been resolved between MinuteClinic and ******** ********.

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  There was no offer to indemnify me for the costs or time that the business cost me due to their negligence. Also the fact that my son had to get sicker and I had to seek out another doctor to get the prescription that they sent to the wrong location, a location not even open on weekends which would have delayed receiving the prescription by 3+ days. I am not satisfied with the response that the customer service advocates got training while I am out time, money, and had to watch my son get sicker due to their negligence.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

  Business Response

  Date: 05/12/2025

  Thank you for your letter concerning ******** ********. I am pleased to report that this matter has been resolved between MinuteClinic and ******** ********.

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,I visited CVS minute clinic at ********************************************************** on 3/17/2025 and asked for prescription of contraceptive pills only. Firstly, I told the ** (***** Zyaei) that I had taken contraceptive pills (********************************) for one year in ** and she asked me what kind of birth control pills I took. I showed her the picture of pills that I took before and she wrote me a prescription for it. The whole process just took only 5 minutes without any suggestion or instruction use. Normally ** would not recommend the ******************************** to people who are receiving contraceptive consultation for the first time. This directly shows that she asked me what pills I took before and prescribed it to me without any suggestion. They charged my insurance $339.32 but my insurance doesn't cover it. Secondly, the ** asked me if I had hpv vaccine before and I said no. She told me my insurance covered the hpv vaccine and I can get it now. I asked her twice again if my insurance covered the vaccine and she said yes. I took the vaccine and they charged my insurance $594.47 for one dose of hpv vaccine. I got the *** of my insurance company that they don't cover any of them. I just got the bill yesterday and it is the same price as stated on eob. I called the cvs billing department and they admitted that the price of hpv vaccine is much lower if I don't use insurance. They said they already filed a claim to my insurance company and cannot change. My friends and colleagues at *************** are surprised that they charged me almost $600 for one dose of hpv vaccine and nobody pays almost $600 for one dose of hpv vaccine in the **. I searched online and found out the cost of contraceptive consultation is between $99-$139 and the cost of one dose of hpv vaccine in cvs is around $286.78. I hope BBB can help me negotiate a reasonable **** ***** and sincerely thank BBB for help.

  Business Response

  Date: 05/06/2025

  Thank you for your letter concerning Yongchen ****. I am pleased to report that this matter has been resolved between MinuteClinic and *** ****.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my son on 2/28 to minute clinic. I gave them 3 insurance that he has because he is disabled. I was told I didnt owe anything that insurance covered. I had given them my credit card information online just to make an appointment. Then in April they decided without my knowledge took ****** off my credit card that I only used to make this appointment. Ive called and asked for a receipt because I want to know what this is for and they refused

  Business Response

  Date: 04/30/2025

  
  Thank you for your letter concerning *** *******. I am pleased to report that this matter has been resolved between MinuteClinic and *** *******.
    

  Customer Answer

  Date: 04/30/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *** *******

• Initial Complaint

  Date:04/29/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to formally file a complaint against CVS Minute Clinic regarding unethical billing practices, unprofessional conduct, and a blatant disregard for patient fairness. On April 24, 2025, I received treatment at the Minute Clinic located at ******************************************** ******, for a service I have received twice in previous years (same clinic, same treatment). This time, despite the procedure taking less time and requiring fewer interventions than in prior visits, I was charged significantly more without justification.When I contacted *** **************** to dispute this discrepancy, I was met with incompetence, dismissiveness, and a complete lack of professionalism. The representative was unprepared to address billing concerns, failed to provide a coherent explanation, and exhibited no willingness to resolve the issue. This reflects poorly on **** commitment to patient care and ethical business practices.Key Issues:Unjustified Overcharging Identical treatment in previous years was billed at a lower rate, despite this visit requiring less time and resources.Failure to Provide Transparency No clear breakdown or justification for the increased cost was given.Unprofessional **************** The agent handling my complaint lacked basic knowledge, courtesy, and problem-solving competence.Demands for Resolution:Immediate reimbursement for the overcharged amount.A written explanation for the price discrepancy.Staff retraining on billing ethics and customer service standards.I will not let this matter rest until it is resolved fairly. I am submitting this complaint to:The ******************** (for healthcare billing violations)The Secretary of State (for consumer protection and business accountability)The Better Business Bureau Any other relevant regulatory bodies

  Business Response

  Date: 05/05/2025

  Thank you for your letter concerning ****** ****. I am pleased to report that this matter has been resolved between MinuteClinic and ****** ****.

  Customer Answer

  Date: 05/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ****