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Business Profile

Clinic

MinuteClinic, L.L.C.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for MinuteClinic, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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MinuteClinic, L.L.C. has 710 locations, listed below.

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    Customer Complaints Summary

    • 553 total complaints in the last 3 years.
    • 244 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was seen on 07/15/24 and attempted to pay my copay and the provider refused to accept it. Have attempted 5 times to pay since and *** will not let me pay. When I try online, the bill cannot be found. When I called customer service I was told they are having issues with the system and can see my bill but cannot process the payment. Over the 12 weeks since I have been seen, I've received approximately 3 automated phone calls a day about this bill almost every day. Even though *** cannot process my payment when I call, the late bill notices continue to come in the mail and the harassing phone calls continue. I want *** to process my payment so I have no further contact with them.

      Business Response

      Date: 11/19/2024

      Thank you for your letter concerning billing. I am pleased to report that this matter has
      been resolved between MinuteClinic and ********* ******.

    • Initial Complaint

      Date:11/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited MinuteClinic on June 8th and June 18th, 2024. On both visits, I paid the $10 copay just to be billed for the rest of the cost without them submitting it to my insurance. The first visit was an additional $321 and the second was an additional $119. I have called and spoken to people in the billing department weekly to insure that this was moving in the right direction as well as having 3 way calls with the billing department and my insurance where they gave the check number and all the information MinuteClinic requested and waited on the phone for the fax to come through with this information. Yet, MinuteClinic continues to claim they never received payment from my insurance and still will not send the second claim to them to process and proceed with my refund.

      Business Response

      Date: 11/14/2024

      Thank you for your letter concerning  Ms. **** **** . I am pleased to report that this matter has been resolved between MinuteClinic and  Ms. **** ****. 

    • Initial Complaint

      Date:11/11/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited a Minute Clinic in my area on October ****** where I was tested for multiple things. At the end of the appointment I asked what was owed and was told that I would receive a bill after they bill my insurance. I never received a bill. I was then charged with no notice $176.06 more than a month later. I am unable to get through to anyone in billing to discuss this. The day after I was billed is when I received a letter from my INSURANCE letting me know what they covered. I have yet to receive a bill or a breakdown from CVS. Only email from *** is the confirmation that the payment went through. And based on what I am reading online I am not the only one struggling with this.

      Business Response

      Date: 11/12/2024

      Thank you for your letter concerning billing . I am pleased to report that this matter has
      been resolved between MinuteClinic and ******* *********** .

    • Initial Complaint

      Date:11/04/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On both the 28th of May and the 16th of July I received vaccines at the minute clinic. I reveived a bill stating that I owed for my May visit because I was not covered under tricare at the time. I then called tricare and they told me that they paid the bill. I received the bill AGAIN and I went in store and was instructed to call the customer service number because they cannot do anything about it. I have called that number endless times to no avail. I have requested call backs, even waited over 45 minutes, yet no answer. I called tricare once again and they told me that BOTH bills have been paid. Then I received a bill stating that I had services done on the 4th of June. Not true! Now I am in collections for said ****. Please rectify this matter immediately, because I tried to fix it but I cannot do so at the clinic and clearly the phones will not pick them selves up.

      Business Response

      Date: 11/11/2024

      Thank you for your letter concerning billing. I am pleased to report that this matter has
      been resolved between MinuteClinic and ***** ******** - ******.

    • Initial Complaint

      Date:11/04/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited the Minute Clinic on *****************, ******* on 9/13/2024 to complete a biometric screening in order to receive a credit toward my health benefits with my employer. I presented a voucher for this screening and there should be no charge to me. I also received a flu shot at the time, which my insurance would cover that cost. On 10/11/24 I called CVS Minute Clinic regarding a $174.00 charge on my credit card. I was told it was for an office visit and flu shot on 9/13/24. I explained that I had a voucher from my employer and should not have been charged and the flu shot should have been submitted to my insurance (****) and covered at 100%. I was told it would be researched and there would be a claim opened.On 11/4/24 I called CVS Minute Clinic for an update since I have not received a credit on my credit card or any correspondence from CVS Minute Clinic. I was hold for 45 minutes before a representative answered. I was told their billing system was down and I should call back later or tomorrow.

      Business Response

      Date: 11/07/2024

      Thank you for your letter concerning Ms. ***** ********* . I am pleased to report that this matter has been resolved between  MinuteClinic and  Ms. ***** *********.

      Customer Answer

      Date: 11/13/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** *********

    • Initial Complaint

      Date:11/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/21 minute clinic visit for covid booster, flu vaccine, and Tb test. 10/23 went back for Tb test results #1 I have insurance which was verified during each visit. #2 the cost of TB test without insurance cost total $74 #3 flu and covid booster insurance covered. My bank account was charged twice- $39 and then & $479.00 ( same day diff charges)

      Business Response

      Date: 11/05/2024

      Thank you for your letter concerning Ms. ******** ********. I am pleased to report that this matter has been resolved between MinuteClinic and  Ms. ******** ********.

    • Initial Complaint

      Date:10/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hours (over 5 hours at this point) of calls trying to resolve billing issue have not been successful. Minute Clinic continues to bill the incorrect insurance company. They will not resolve the issue.

      Business Response

      Date: 11/07/2024

      Thank you for your letter concerning *********** MinuteClinic has made several attempts to reach Ms. ***** via telephone. MinuteClinic has also sent Ms. *****  a letter advising them to contact us should they like to resolve this matter. Please have  Ms. *****  contact  ****** ********, Patient Support Senior Coordinator at ************ to discuss further.

    • Initial Complaint

      Date:10/28/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/10/2024 I went to *** located at **************************************** for my yearly Covid 19 and *********************. I booked the appointment in advance from the *** website where I provided my information (insurance card, etc). I manage my prescriptions and other health details directly from the same place. When I got the shots I was not made aware for insurance purposes that coverage would be any different from usual when I purchase ***** services and prescriptions. 16 days later I was billed $444.16 after the claim was denied by my insurance provider since the bill was not received from *** or "The Minute Clinic" but a private doctor "****** ****** MD" who's address is not that of the *** I received the Vaccines at. I spent 3 hours on the phone going back and forth between my insurer and The Minute Clinic with no resolution. I was provided a new bill (attched) from the minute clinic which does not indicate "The CVS Minute Clinic" anywhere on it. So it won't be reimbursed by my provider. Further, when I inquired about the rate for services paid out-of-pocket, I was told that the 2 vaccines would cost a total of $190 but that I had to pay the insured rate regardless. If you go to the *** website an invitation to book vaccination comes right up and the rate is a quarter of what I was charged. This is bait and switch. At very least I would like to be refunded the difference between the insured rate I paid and the out-of-pocket rate--as I paid out-of-pocket.

      Business Response

      Date: 11/01/2024

      Thank you for your letter concerning ********************** I am pleased to report that this matter has been resolved between MinuteClinic and Mr. ****** ****.

      Customer Answer

      Date: 11/04/2024



      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ****** ****

    • Initial Complaint

      Date:10/28/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 16, 2024 I went to Minute Clinic in ****. I have medical insurance, but the wrong insurance nformation was in the system, but during my visit the doctor asked for my insurance card and sorted it all out, stating the cost would be the same as my copay for a doctor's appointment. On July 22, 2024, there was a charge made to my debit card for $139. Immediately called and was on the phone with an agent for over an hour. She said the wrong insurance information was still in the system, so I was charged since it seemed I did not have insurance. She sorted it all out, took my valid insurance information, and said I would get a refund in 30 days. Then, I went to the same Minute Clinic on July 24, 2024. Everything went well and I paid nothing, It was September and I still did not receive a refund for the July 16th visit. I also noticed a claim was not submitted to my insurance for the July 24th visit. I spoke to a representative via phone on September 12th for another hour and a half. She said that I was issued a refund but it was applied to the July 24th visit since the insurance information did not seem to be updated, even though someone did it twice! So she did it again, and said I would be put on the refund list. It is now October 26th and a claim still has not been filed for my July 24th visit and I have yet to receive a refund. I am beyond frustrated. $139 may not seem like a lot, but it is for me. I am a public school teacher with a limited income. I need my money back.

      Business Response

      Date: 11/06/2024

      Thankyou for your letter concerning billing. MinuteClinic has made several attempts to
      reach ***************** via telephone. MinuteClinic has also sent *************************** a letter advising them to
      contact us should they like to resolve this matter. Please have *** ***** contact ******** ******,
      Patient Support Senior Coordinator at ************ to discuss further.

      Customer Answer

      Date: 11/08/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *** *****

    • Initial Complaint

      Date:10/22/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited the Minute Clinic a few times - for a sinus infection, and also for a check up that was required by my husband's *********** the time of visiting, our insurance was covered.A few months later, our insurance was no longer covered, then we started receiving bills in the mail that we owed them for blood work, visits, etc.We did try to submit directly to our insurance, but we also realized that on the bills that were sent to us, there weren't any medical codes so some things (including a flu shot) couldn't be submitted to our insurance.Very disappointed and will never go back to a Minute Clinic.

      Business Response

      Date: 11/01/2024

      Thank you for your letter concerning billing. MinuteClinic has made several attempts to
      reach ******* ******* via telephone. MinuteClinic has also sent ******************************* a letter advising them to
      contact us should they like to resolve this matter. Please have ******* ******* contact ******** ******,
      Patient Support Senior Coordinator at  ************ to discuss further.

      Customer Answer

      Date: 11/04/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ******* *******

    MinuteClinic, L.L.C. is NOT a BBB Accredited Business.

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