Complaints

This profile includes complaints for MinuteClinic, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

MinuteClinic, L.L.C. has 710 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  MinuteClinic, L.L.C.

  1 Cvs Dr Woonsocket, RI 02895-6146

• 

  MinuteClinic, L.L.C.

  3785 W INA Road TUCSON, AZ 85741-2247

• 

  MinuteClinic, L.L.C.

  1212 S Greenfield Rd Mesa, AZ 85206-2792

• 

  MinuteClinic, L.L.C.

  4742 E INDIAN SCHOOL RD PHOENIX, AZ 85018-5440

• 

  MinuteClinic, L.L.C.

  10653 N Scottsdale Rd Scottsdale, AZ 85254-5263

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/4/23, I had a visit for a problem with my ears. At that visit, they were unable to resolve my issue, and the nurse practitioner said, "Technically there's a copay, but I don't really feel like we were able to do anything for you" and did not charge me. I ended up needing two subsequent visits, which I did pay copays for, in order to get my issue resolved. On 6/5, I received a bill for a $30 copay from the visit I was told I wouldn't be charged for. I have received 5 total bills, and called MinuteClinic customer service on 6/5, 6/20, 6/27, 7/6, and 7/25. Each time, I have been assured that my situation was being escalated to the senior practice manager and told I would hear back from them "within 3-5 days." I repeatedly asked to speak to a supervisor or someone else in charge who could help me, and wasn't transferred to a supervisor until my fourth and fifth calls. During my most recent call, the supervisor told me that senior practice managers are "not obligated" to call patients back. This was the first time I had ever heard that, as everyone in my previous phone calls assured me that I would receive a phone call from the senior practice manager "within 3-5 days." She told me there was nothing they could do, as only the senior practice managers or higher management could make decisions regarding patient bills, and that they were under "no obligation" to call me back despite my repeated requests to speak to them. MinuteClinic only provides one phone number to contact for bill inquiries. There is no email, no online patient portal, just one customer service phone number. There is no way to contact a *** or a billing department. The *** continues to bill me while refusing to speak to me, despite my repeated requests for a phone call. I have also been denied the ability to speak to anyone else in billing who would have the authority to waive this charge. Given how poorly MinuteClinic has handled this situation, I expect to have my $30 copay waived.

  Business Response

  Date: 07/31/2023

  Thank you for your letter concerning *****************. I am pleased to report that this matter has been resolved between MinuteClinic and ****************** 

  Customer Answer

  Date: 07/31/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:

  I appreciate how quickly the Better Business Bureau followed up with me regarding this matter. I was able to speak with a MinuteClinic representative and have my copay waived. I do want to mention that the situation should not have had to get to this point in the first place. Before ever filing a complaint with the BBB, I gave MinuteClinic several opportunities to resolve this issue with me directly and they refused, saying there was nothing they could do. MinuteClinic customer service needs a lot of improvement. 
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was initially quite happy with the service I received in *******, ** from **********************She assured that my first two vaccines were covered by insurance. I inquired about getting Typhoid and she assured me it would be covered as well.Then I got a bill for over 130 dollars with little to no help from the admin folks.It really just feels like being cheated and extorted. I would go out of my way to never use them again and would advise that you do the same.

  Business Response

  Date: 07/28/2023

  Thank you for your letter concerning *********************************. MinuteClinic has made several attempts to reach ********************************* via telephone. MinuteClinic has also sent ********************************* a letter advising them to contact us should they like to resolve this matter. Please have ********************************* contact ***********************, Patient Support Senior Coordinator at ************** to discuss further.

• Initial Complaint

  Date:07/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jun 29, 2023, I visited Minute Clinic on *********************** Staten Island ** ***** to do an allergy test for animal dander. The nurse practitioner **** two vials of blood from me. I paid $139 out of pocket. Then I waited for un unreasonably long period of time and still didn't get my results. I contacted the *** customer service multiple times, they kept telling me the results are still pending and they gave my number to the nurse practitioner and said she will contact me. This morning I got the call from the practitioner, she told me the lab required a large blood sample from me. I searched the internet, the amount of blood which required to do the allergy test is 4-7ml. I already gave them approximately 20ml blood and it is enough to perform the test. If the lab requires more blood to process, why they didn't tell the nurse at the first place. This is the result of internal miscommunication and misconduct, why should the consumer suffer the consequences??? Therefore, I don't want to hear more excuses to waste my time and energy. I demand a refund!!!

  Business Response

  Date: 08/07/2023

  Thank you for your letter concerning ***************. I am pleased to report that this matter has been resolved between MinuteClinic and ********* 

• Initial Complaint

  Date:07/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 8, 2023 I went to *** to get treatment for an infected cyst on my scalp. The *** doctor **************************** told me that they do not treat anything on the head. She kept telling me this she was putting it in the computer as noted but had to call in another practitioner to help her code it in the computer. I was told over six times they could not treat me all while I was waiting for her to input this data into the computer. Then she proceeded to ask to listen to my lungs, discuss my blood pressure. I asked why she was doing that if they could not treat me. The other practitioner agreed and said that was unnecessary since they could not treat me. She kept asking questions unrelated to my health issue- my guess was she wanted to turn into a paying visit. I said if they could not treat me, I would leave - which I did. I was not treated as they repeatedly told me they could not treat my issue. I left without any treatment and now am being billed for a visit. Then I got a follow up call from *** - which I never have before after using their services. This was suspicious to me after being told I could not be treated. This was an effort to get payment for non-treatment. There are no details on the bill. I do not want to pay for treatment that I did not receive since they turned me away. Calling customer service puts you into a unanswered queue with no call back.

  Business Response

  Date: 07/27/2023

  Thank you for your letter concerning your visit to MinuteClinic. I am pleased to report that this matter has been resolved between MinuteClinic and ********************.

• Initial Complaint

  Date:07/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an appointment today, but when I arrived there, I found nobody there. Very frustrated. Then, after I came back, I just found they sent an email to me this morning which canceled my appointment. However, nobody in the world keeps checking emails within 24 hours!!! They should have called me, or at least should have sent message to my cellphone, as message to a cellphone will pop up, catch my attention right away (compared with an email which is hidden there until you check the emails). Worst!! They should not have treated patients (vulnerable group; who need help) like this! If you have choices, NEVER, NEVER go to MinuteClinic!! Horrible!!

  Business Response

  Date: 07/27/2023

  Thank you for your letter concerning your appointment. I am pleased to report that this matter has been resolved between MinuteClinic and ************.

• Initial Complaint

  Date:07/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was seen on 7/12/23 for a sports physical for college. recived the physical but did not recive a referral for a blood test for sickle cell that is required by NCAA. Called back to see if I could obtain the referral they stated I would need to schedule another appt and pay for that app to recieve the referral for blood work that the clinic cant complete. You have already seen me - I just need the referral Seems like bad business - and a way to make me pay more

  Business Response

  Date: 07/28/2023

  Thank you for your letter concerning *************************. I am pleased to report that this matter has been resolved between MinuteClinic and ************************** 

  Customer Answer

  Date: 07/31/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:07/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my dissatisfaction and concern regarding my most recent billing experience with Minute Clinic. I have recently received a collection notice from *********************** for Account #: *************************, which seems to indicate that I owe a payment. However, I have already settled this bill in full and believe I have been wrongfully overcharged.My details are as follows:Name: ********** Address: ***************************************************************** I kindly request you to investigate this matter at your earliest convenience and rectify any discrepancies that *** have arisen due to an error in your billing system. It is important to me to maintain a clear financial record, and receiving such notices can have adverse effects on my credit score.I have always had a satisfactory experience with Minute Clinic in the past and believe this is likely an administrative error. I would appreciate your urgent attention in resolving this issue to prevent any future misunderstandings or complications.Please confirm receipt of this email and provide me with an update as soon as you have reviewed my account.Thank you for your prompt attention to this matter.Sincerely,

  Business Response

  Date: 07/17/2023

  Thank you for your letter concerning a billing issue. I am pleased to report that this matter has been resolved between MinuteClinic and **********.

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5-2-2023 I spoke with a Nurse Practitioner regarding a migraine that triggered vertigo. It's an existing condition that I have dealt with for 25 years. My goal was to get a prescription for some medicine I had taken in the past that helped.The NP did a basic examine questions and then said she would feel more comfortable if I just went and saw a doctor in person. Call was over.I went to MOGO local drop in clinic branch and was out of there in 30 minutes with my prescription for a total of $35.A month later I get a bill from Minute clinic for $99 for the phone call. I was surprised since no service was rendered. It's not a service to tell me that you don't want to help and to go see someone else.I called back 4 times to the billing department and got looped around 4 times and hung up on 2 times. They say no one can help it's just the computer says to pay so I should just pay. I am extremely dissatisfied with the service and the customer service. Why should I pay $99 for a $35 service that they didn't even render?! Total scam. Unbelievable to get charged $99 for someone to tell I should go see a doctor. That is genetic advice literally anyone could tell you... And they probably wouldn't try to charge you $99 for it either.I am considering sueing them just for the nonsense. I suspect others have had this experience and perhaps a class action suite would help CVS actually Value it's customers.

  Business Response

  Date: 07/27/2023

  Thank you for your letter concerning ********************** MinuteClinic has made several attempts to reach Mr.**********;via telephone. MinuteClinic has also sent Mr. **********;a letter advising him to contact us should he like to resolve this matter.  Please have Mr.**********;contact ***********************, Patient Support Senior Coordinator at ************ to discuss further.

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 3, 2023, I was bitten by a cat on the wrist. Cat bites can become serious medical issues and require antibiotics. As I am uninsured, I investigated low cost ways to seek treatment online. While CVS Minute Clinic did not list cat bites as a treatable injury, it did list minor wounds, etc. I made an appointment and spoke with the nurse while I was in the waiting area, asking if the clinic is able to treat cat bites. This was before I ever set foot in the door for my appointment! She said she didn't see any reason why they couldn't. I then entered the treatment room: she took my vitals, and then had me wait for the doctor.However, when I sat down with the doctor *************************************** after being told they could treat me, she told me that they cannot treat cat bites and I would be referred to the local urgent care. She did not look at the bite or offer any medical advice or prescription. No treatment was administered.I have received a $149 bill for sitting in a room for five minutes and receiving no medical treatment whatsoever, after being incorrectly told they could treat it. This is an outrageous charge for no service being offered, particularly when I already paid that amount to the urgent care who DID treat me.

  Business Response

  Date: 07/14/2023

  Thank you for your letter concerning ***************************. MinuteClinic has made several attempts to reach *************************** via telephone. MinuteClinic has also sent *************************** a letter advising them to contact us should they like to resolve this matter.  Please have *************************** contact ***********************, Patient Support Senior Coordinator at ************** to discuss further.

  Customer Answer

  Date: 07/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  The business contacted me by phone to resolve the complaint, and agreed to waive the fee in question. This response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:07/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 27th 2023 I was in *************** for a conference and began having cold symptoms. As I had a busy schedule filled with networking events, I passed by the *** located at *************** to purchase over-the-counter cold/sinus medicine. I briefly explained my issue to a pharmacist and asked where the *** medicines were, and he argued very forcefully that I had a bacterial infection and needed antibiotics on the basis of my producing green phlegm. I therefore made an appointment at a different CVS minute clinic near my hotel: ********************** The practitioner was ***************************. I briefly explained my issue and she prescribed antibiotics and *** remedies. As I was preparing to leave, I asked how she knew my problem was bacterial and not viral: "I don't," she said. I asked if it would be harmful for me to take antibiotics for a problem that turned out to be viral. "I don't know," she said. She then told me that she actually thought my infection was viral, not bacterial, but that usually patients are not satisfied unless she prescribes antibiotics, so that's what she did with me. I asked her if the presence of green phlegm meant that I had a bacterial infection, as the *** pharmacist had insisted. She said absolutely not. I told her that I didn't want to take antibiotics unless medically necessary. She recommended that I not take any antibiotics, and only *** remedies. I told her that as I had just wasted 139 dollars for no reason (as no prescription is required for *** medicine), she may as well still prescribe me antibiotics in case after some days I determined my problem to be bacterial. But I never filled the prescription- I only purchased *** remedies. My conclusion from this experience is that *** upsold me on the minute clinic with no medical basis. And why would the doctor try to give me antibiotics for a viral infection? No one was medically competent and I left with the impression that this operation is a scam.

  Business Response

  Date: 07/11/2023

  Thank you for your letter concerning your visit.  MinuteClinic has made several attempts to reach **************** via telephone. MinuteClinic has also sent ************** a letter advising them to contact us should they like to resolve this matter.  Please have ************** contact ***************************, Patient Support Senior Coordinator at ************ to discuss further.

  Customer Answer

  Date: 07/12/2023

  Hello,

  I spoke with a representative from CVS Minute Clinic on or around July 3rd. I told her that I would not be reachable on my mobile after July 5th (as I am abroad) and that I should be contacted by email. (********************).

  I received an email at the above address several days ago from a CVS Minute Clinic representative who informed me that a total refund for 139 USD (the visit cost to the CVS Minute Clinic) was approved. I kindly requested that the refund be made back to my original payment method. Otherwise, a check can be sent in my name to ********************************************************************************* 

  If you would like more information on my visit to the CVS Minute Clinic, feel free to arrange a telephone call. I am happy to elaborate further on the feedback I gave concerning the negative experience I had with both the prescribing doctor and the pharmacist. From what I saw, there is a lot of room for improvement. 

  Best,

  ***** ***********************